Cisco Connect didn't install properly

I just bought an E2000 and used the supplied CD to set it up with my wired desktop. The router works with the wired computer, but the Cisco Connect software didn't fully install. It thinks it's installed, it created a folder in "Program Files", but there's no executable to run. I can't uninstall it so I can't reinstall it. OS is Windows XP. Previously had a WRT54G.
Solved!
Go to Solution.

Thanks for the reply. I have SP3. The Cisco Connect shortcut is there but the executable is not there. I've searched for it. I already tried resetting the router but the software still didn't install. The GUI completes the "searching for the network" part then just disappears, and the software never finishes installing. The router works, but I can't administer it. I've tried using the web (192.168.1.1) but it won't except "admin" as the password. Does anyone know of a different pwd for the E2000? I might have to try a physical connection with my laptop (Windows 7) to get it setup right, but I'm worried that it's the installation CD and I'll get half-installed software on that machine also.

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I've upgrades a couple of PC's to Windows 8.1. Upon discovering the printer attached to my E4200 v1 by its USB port was not showing after the upgrade, I re-ran Cisco Connect to re-install the printer.
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Cisco Connect gets as far as the USB Printer connect button before displaying an error page telling me "our customer support can help" and giving a link to a support page that doesn't work. Typical Cisco I fear.......
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Thnx.

Ok - no thanks to Cisco, I seemed to have found an answer. This is unofficial, do at your own risk. Creating a system restore point first would be sensible.
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http://www.silexeurope.com/en/home/support/productgroups/common-downloads/
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Full Details
Error code: 82BD0305
Error description: An HNAP call to the device failed for an unknown reason.
Model name: unknown
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Serial number: unknown
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Connection type (WAN): unknown
IP address (LAN): unknown
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Did you use the setup cd that came w/ the router? If yes, how about you download the one that is on the cisco's support site. If that won't work still, setup the router manually. This link should help you: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=93d3d72ddaad4d01b2f9da5d51eaf0d4_Setting_Up_your_L...
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I suppose I've waited five to ten minutes.
This isn't Cisco Connect... it's the install Setup. I tried running it from the CD that came with the router and that one first had me agree to the terms, then it said it was downloading updates and just hung there... but I could see that it had given up actually downloading from the net. When I tried to install from the downloaded setup (not CD), it never got to any user interface.
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I've installed the cisco connect software on my laptop because I thougt it was only for the installation of the router. But now I found that you can also change settings with the software.
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Greetings,
Timo

msgBldr wrote:
I'm also interested in a solution.
tia... Bob
I was interested in installing this utility on more than on PC at home so I called Cisco tech support. Let me tell you Cisco's customer service quality is not what it used to be. The rude representative who I ended up talking to said, I cannot install Cisco Connect on more than one PC. Then she kept telling me my free tech support 90 day period is over. Once I heard that, I forgot why I'd called them in the first place as it hasn't been even 30 days since I bought the router.
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How smart is "Cisco Connect?
I am about to install a new E3000 for my LAN
and have doubts about using "CC" vs manual setup,
But would like to use it if it helps with my limited skills.
There are 3 desktops wired and a laptop to be wireless.
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Mixed OS's: WXP, W7(rarely use), W2K(?work), Linux(rarely).
Present router Linksys BEFSR41 in Gateway mode(could never
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central Florida

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1. You can set it to DHCP as long as PPPoE is being handled by the modem/router.
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Cannot Install Cisco Connect Express App On My Android Phone

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