Cisco CRS Historical Reports error "run time error 364 application defined or object-defined error"

Hi All,
we are getting an error when we open historical report

Hi;
The 713 error generally means something is not installed correctly for the runtime.
How did you deploy the runtime to the client system?
Regards,
Jonathan

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You can run multiple instances of Reports Server in 6i.
In tnsnames.ora, for each server, have a different name and each listening to different port.
For example,
server1.world = (ADDRESS = (PROTOCOL = TCP)(Host = myhost.mydomain.com)(Port = 1949))
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Also, if you want to know about Reports Server Clustering, you may refer to "Publishing Reports" document on OTN:
http://otn.oracle.com/docs/products/reports/pdf/A73173_01.pdf

CRS Historical Reporting - printing failure !

Hello All,
I am getting consistent failures for my users when they try to print from UCCX 8.5 CRS Historical Reporting. From document ID 108553, and other references, I have set the shared memory to 1 from default of 0 in hrcconfig.ini, still no joy. The error is and remains could not start print job with a window title of crystal report viewer. Our environment has Microsoft print queues set up for users. Any suggestions? Thanks in advance.

I believe you are running into this bug:
http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCtn20575&parentprogram=QDDTS
CSCtn20575 Could not start print job to network on HRC for CCX 8.0(2)
Symptom:
Cutomers on CCX 8.0 may not be able to print to the network in Historical Reports Client even though all other print jobs work fine. Error message states "Could not start print job" from the Crystal report viewer.
Conditions:
Only affects customers on the 8.0 platform of UCCX. Does not seem to matter if they are on a client system of XP or Win7.
Workaround:
They can either map the HRC user system directly to the network printer, bypassing the print server, or save the report to the PC and then open in a PDF viewer and print from there. Bypassing the print server seems to be a good option.

Issue with CRS Historical report scheduler

Hello guys,
I have a customer with ipccx 5.02 .
THe customer could execute manual reports but the scheduler reports doesnt work.
I follow the IPCCX troubleshooting guide :
1.Stop and start scheduler service.
2. Connectivity is fine.
I dont receivce any error from CRS client , i need little help im new in IPCC world?
Any suggestions please?
Thanks,
Carlos

Hi Anubhati,
PC is logged during the time that scheduled is programming and also is not in sleep mode.
I have download the CiscoSch log from CRS Historical report and i found i issue with license :
INFORMATIONAL Jan 19 2011|17:00:45 Authenticate [email protected]@default user on Application Server 10.181.55.247
104 ERROR Jan 19 2011|17:00:45 Getting of total available license info failed
105 ERROR Jan 19 2011|17:00:45 Historical Reporting Licenses Available(=0); Report cannot be generated.
I have the following license :
UCCX enhanced
IVR ports 150
Enhanced seat 22
CCX Maximum agents 300.
I generated a report for see how many agents is logged in = 15 .
Regards,
Carlos

Help with CRS Historical Reports

Hello, all!
I use CRS Historical Reports to get information about the calls, that is coming to my Call Center. But I notice, that CRS Historical Reports generated reports with different info. For example, in the "Contact Service Queue Activity Report (by CSQ)" I have 15 calls abonded. But in the "Abandoned Call Detail Activity Report" I have 88 calls. May be I am doing something wrong. Please, Can anybody help me with this question?
Call Center works with CUCM 6.1, IPCC Enhanced 5.0. You can find generated reports in the attach.

Hello Tony,
This guide explains each report and what you will find:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf
HTH
Please rate this post if was helpful
Walter Solano

HOWTO: Control Printer Attributes for a Report at Run Time Reports 6i

HOWTO: Control Printer Attributes for a Report at Run Time
Like page width , height etc
my problem is i had installed a printer and it is set for
printing different reports ( like invoice slips , legal size ,
A3 etc ) each time i have to manually set the page settup from
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rajesh

All the Printer Setup(Page Height and Page Width) must be set in
the Reprot Program. These can be set at the Layout-Main Section
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hth

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Hello Gurus,
i have a query in a report which lists the products.On clicking on a product, it takes me to anthr template which has the details of that product.The current scene is that whenever the user selects a product its detail report opens in a new browser.
The requirement is to display the name of the product in the tiltle bar of the browser.
I have the value of prod selected in a var(thru ABAP code), how can i set the title of the summary report at run time??
Please send suggestions ASAP.
Thanks
Regards,
priya

Hi Priya,
insert a text element into your detail web template and surround it by
<div id="someid" style="display:none">

</div>
The text element should display the value of the selected product and its property "ONLY_VALUES" should be set to "X". Now you can access the value of your selected product via JavaScript:
<script language="JavaScript">
function getSelectedProduct() {
var selectedProduct = document.getElementById("someid").innerHTML;
return selectedProduct;
</script>
Now you can set your title with the selected product.
I hope this helps a bit.
Greetings,
Daniel

Determine fields in a report at run time

I am using Crystal XI R2 for reporting ina an a VB.net application.
I want to be able to determine which fields are in a report at run time to provide a list to the user for filtering purposes. I can list the available fields of the database table that the report is hooked into but they might not all be on the report.
Which Objects and/or Methods are used to determine this?
Can someone provide an example?
Thanks ahead of time.

You will have to use the RAS InProc SDK. RAS Developer help files are here:
https://boc.sdn.sap.com/developer/library
Samples:
https://www.sdn.sap.com/irj/boc/businessobjects-samples?rid=/webcontent/uuid/b02c1cac-ad86-2b10-88ae-cb36551bab06 [original link is broken]
Intro article:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/10b840c0-623f-2b10-03b5-9d1913866b32
In a nut shell though, your code would be similar to the below (except for a subreport object, you'd be lookign for a db field object.;
Dim crSections As Sections
Dim crSection As Section
Dim crSubreportObject As SubreportObject
'set the crSections object to the current report's sections
crSections = crReportDocument.ReportDefinition.Sections
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For Each crSection In crSections
crReportObjects = crSection.ReportObjects
'loop through all the report objects to find all the subreports
For Each crReportObject In crReportObjects
If crReportObject.Kind = ReportObjectKind.SubreportObject Then
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crSubreportObject = CType(crReportObject, SubreportObject)
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'set the database and tables objects to work with the subreport
<your .SetDataSource code here>
Next
End If
Next
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup
Got Enhancement ideas? Try the [SAP Idea Place|https://ideas.sap.com/community/products_and_solutions/crystalreports]

XL reporter 2005: Run time error 430

Hi,
When launching XL reporter 6.80.01.25 the following error message appear:
"Run time error 430
Class does not support automation or does not support expected interface."
Please advice.
Regards
Thomas Lai

Hi Thomas,
We had exactly the same problem when upgrading to patch 25. I think it's a bug in that patch. We got around it by uninstalling patch 25, rebooting the workstation and then reinstalling patch 25 again (...not sure if the reboot made any difference but I thought I'd mention it anyway). The program then worked ok. Very strange!!
Hope this helps,
Owen

UCCX Historical Report Error

Hi,
I installed the program Cisco Historical Reports on a user's machine. When I try to launch it, I get "unexpected error, quiting" When I try to uninstall it, I get "Error opening installation log file, Verify that the specficied log file location exists and is writable. " When I say OK I get error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support, Action caUninstallDBDriverMsiexec, location\hrcdbdriver..." If I run the repair tool, I get the same error.
Please advise how I can get rid of this error message.
Thank you
Saima

Hi Saima,
Please refer the below link for your issue,
http://docwiki.cisco.com/wiki/HRC_installation_fails_with_Error_1722
Hope this helps.
Anand
Please rate helpful posts !!

Unified Historical Report Error

I have a supervisor that is running a canned report in the UCCX historical client app. When she runs the report she is getting this error
"The remaining text does not appear to be part of the formula"
It is only affecting this user. If someone else runs the same report from her pc, the report runs fine. The error only happens with her user id.
Has anyone seen this. Using Historical Report client 7.01(44) with UCCX 7.1. All clients are using the same version.
Thanks in advance for any help.
Joe

Hi Saima,
Please refer the below link for your issue,
http://docwiki.cisco.com/wiki/HRC_installation_fails_with_Error_1722
Hope this helps.
Anand
Please rate helpful posts !!

Does UCCX 8.5.1 Historical Reporting Client run only with admin rights?

I installed UCCX 8.5.1 Historical Reporting Client on a Windows Vista machine. When I try to open it as a regular user, it gives me an error message "Unexpected error: Quitting". I can only open it when I log into the machine as administrator. Does anyone know this is the normal behaviour? If so, then every supervisor of my contact center will need to have admin rights in the computer?

hi,
The Historical Reports client uses Windows's secondary logon service. It uses this to run
the software with the CiscoHistRptUsr when the agent or supervisor is logged into the PC
with their own account. This is the service that gives you the Run As option when you
right click on executables. Check to see if they have this ability on the PC, and make
sure the "Secondary Logon" service shows as Started in the Windows services (Run -->
Services.msc)"
So, on one of the PCs with the issue, look for Secondary Login: Start >Settings >
Control Panel > Administrative Tools > Services. Scroll down to Secondary Logon and
verify that this service is started.
Also, if the service is running, please look for the application, right click on it and
select "Run as Administrator"
Hope that helps!
Thanks,
Karthik

Generate Reports at run time

Post Author: Sherif_hfm
CA Forum: General
Hi every onewhen I use Crystal Reports 9 or 10 I can Generate Reports and view at run time without I need to save it but now with Crystal Reports2008 I can not do that , If anyone know how to make that in Crystal Reports2008 please replythanks

Ki Klassal,
For user simulation you could use a tool such as LoadRunner, this would enable you to action specific tasks i.e.
User Logons
Report Refreshes
Report Schedules
If you run this against "multiple users" you need to pay attention to your use of the WAIT time parameter, i.e. how long the application waits before user clicks, typically 5-7 seconds for the wait time should be sufficient.
SAP does not provide any specific documentation around this type of performance activity, but you could also gather valuable information by using our Remote Support Component tools:
The Remote Support Component is a wonderful new product that enables an SAP BusinessObjects Enterprise administrator to:
u2022     save time and effort thus reducing cost of ownership
u2022     identify and resolve performance issues to makes things go faster!
u2022     Be proactive and not reactive
And itu2019s completely free!
Only for SAP BusinessObjects Enterprise XI 3.1 SP2 and SP3 customers.
Central Monitoring 24 x 7
u2022     Just one location not multiple
u2022     No more log files
u2022     End to end converge
Guided Analysis
u2022     Dashboard of all components
u2022     Traffic Lighting
u2022     Historic and Live
Saving you time and effort
u2022     Root Cause Analysis with u2018Live traceu2019
u2022     Auto uploading of your configuration
u2022     Be proactive, not reactive
An introduction to the benefits of using Remote Support Component for SAP Business Objects Enterprise. The recording is 4 minutes and 30 seconds long: https://sap.emea.pgiconnect.com/p84837556/
I hope this is a very helpful answer to you.
Kind regards,
John

Cisco UCCX Historical Reports Printing Issue

After a new installation of CUCCX Historical Reports 8.5 when the manager tries to print a report it is defaulting to save as a .xps document. If we select a physical printer in the box it reverts back to the save as .xps document, rinse and repeat. I've inculded a screen shot, thanks in advance for any assistance.

Hi Saeed
I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
I've previously 'corrected' some reports like this one to allow proper summarisation etc but it requires some Crystal Reports knowledge & software..
Aaron

How to design report at run time SSRS

most of the time we point store procedure or table and then SSRS report designer show us field and we just drag drop those field on to report designer surface. after all we call those report programmatically and pass parameter and report shown on report
viewer.
now my company want that customer will customize the report who will see the report. they want to display all the fields in a form and just customer will select each field and place on report designer surface and give some input like filter condition like
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You can also use report builder application to get most of these functionality. For that you'll just create and deploy a report model with required attributes from involved entities.
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see below videos for more details
http://technet.microsoft.com/en-us/sqlserver/dd430326.aspx
Please Mark This As Answer if it helps to solve the issue Visakh ---------------------------- http://visakhm.blogspot.com/ https://www.facebook.com/VmBlogs

Cisco CRS Historical Reports error "run time error 364 application defined or object-defined error"

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