Cisco desktop administrator Services Configuration Multiline, Monitoring & Recording Remove VoIP/Recording & Playback Services

I remove default VOIP Monitor Service in "Cisco desktop administrator>Services Configuration > Multiline, Monitoring & Recording >Remove VoIP/Recording & Playback Services". Now I can't choose in "Services Configuration > Multiline, Monitoring & Recording > VoIP Monitoring Device" Default VOIP Monitor Service. How can I return choice my VOIP Monitor Service(IP UCCX)?

Hi Kalitamih,
This can be regenerated by the Cisco Desktop VOIP Monitor Service.
Please stop the service and start it (do not restart). Let me know how it goes and if it resolves the problem.
Regards,
Arundeep

Similar Messages

Failure to Synchronize Directory Services in Cisco Desktop Administrator

Hi,
I'm not able to synchronize directory services in Cisco Desktop Administrator. I found a document but it's for older versions of Cisco CRS version 3.1(3) SR2. I'm using Cisco CRS version 5.X.
I hope that someone can help me.
Thanks.

Hi there,
We already performed those steps but it's not working.
On Cisco.com I found the same kind of issue but with CRS 3.1 (Failure to Synchronize Directory Services in Cisco Desktop Administrator - Reset Password). I tried to find a similar document but for CRS 5.x, but all in vain. I will attach the document and I hope and someone can help me to solve this issue in the CRS 5.x version.
Thanks.

Cisco Desktop Administrator is not synch with CRS 5.0(2)

I am trying to add a new staff as supervisor in Cisco Desktop Administrator. CRS 5.0(2) is configured and showing him as supervisor.
In Destop Admin I have selected Call Centre1 and setup > Sync Directory service the message appears as"At least one error occured during the sync process". I have restarted CRS servers then Synch again. No luck. One more question: Is there any limitation on Supervisors number? the license hold 3 fold of the current seat numbers. so beleive its not a problem.

Hi Nadarajah,
Maximum number of inbound supervisor positions supported : 32
Refer the below datasheets,
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/product_data_sheet0900aecd805e1d54.html
Could you please check any of the CAD\CSD related services are in partial or Out of service in UCCX control center. Please attach the snapshot of the same.
Also please check the logs under the below path, in UCCX box and search for the above message "
"At least one error occured during the sync process" and see what is the reason for this.
C:\Program Files\Cisco\Desktop\log
Hope this helps.
Anand
Please rate helpful posts by clicking on the stars below the right answers !!

Cisco desktop administrator error

hi,
when i access the desktop administrator by following the below mentioned proceedure i am getting the error "CDUAI1000 Error while trying to load data. Ensure that the system path inlcudes the location of the WebAdminLib.dll". find also the attached files for error.
From the Desktop Work Flow Administrator menu bar, choose Desktop
Administrator > Side A. If your system includes redundancy, you can also
choose Side B.
Regards
Naresh Rathore

following is the proceedure which i used to get rid of the above problem.
On the Unified CCX server, add the location of the WebAdminLib.dll
(C:\Program Files\Cisco\Desktop\bin) to the Path environment variable.
1. In Control panel, launch the System utility.
2. On the Advanced tab, click Environment Variables.
3. From the list of system variables, select Path and click Edit.
4. In the Variable value field, locate the string C:\Program
Files\Cisco\Desktop\bin; and, using cut/paste, move it to the beginning of
the variable value string. This results in the DLL being accessed from the
correct location.
5. Click OK and close the System utility.
6. Stop the Cisco Unified Node Manager.
7. On the Unified CCX server, delete the teamadmin folder from these
locations:
C:\Program Files\wfavvid\tomcat_appadmin\webapps
C:\Program Files\wfavvid\tomcat_appadmin\work\catalina\localhost
8. Restart the Unified Node Manager, and wait till the services are
restarted.
9. Access Cisco Desktop Administrator and verify that you can navigate to
the Services Configuration > Enterprise Data > Fields page.
Regards
Naresh Rathore

Trying to make Reporting Services Configuration Manager work. Or, SQL Server Reporting Services.

Under Start > Programs > Microsoft SQL Server 2008, I have the following:
SQL Server Management Studio
Configuration Tools
Integration Services
Import and Export Data
Under Configuration Tools, I have the following:
SQL Server Installation Center
SQL Server Configuration Manager
SQL Server Error and Usage Reporting
Reporting Services Configuration Manager
I tried to enable Reporting Services through 'Reporting Services Configuration Manager' but I don't seem to have much control from this view. I see two boxes, one named Server Name (and it shows my server name) and the other is named Report Servicer Instance (and this is grayed out). If I click on the Find box next to Server Name, I get this message:
Report Server WMI Provider Error: Invalid Namespace
Details
Invalid Namespace
To get the Server Name I right-clicked SQL Server > Properties > General
Any ideas on how to make Reporting Services Configuration Manager work? Or, can you please give me more details on how to access "System control" => "Services"? I'm not seeing it anywhere and I'm not seeing any way to find "Sql Server Reporting Services". Basically, I'm trying to activate my SQL Server Reporting Services.
I am using SQL Server 2008 Express Management Studio. Is SQL Server Reporting Services included in Express Management Studio? I read, online, that it is, but I can't find it anywhere.
Thanks again!
Ryan--
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Thanks Jerry Nee!! This may be exactly what I’m looking for! I went to this link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=B5D1B8C3-FDA5-4508-B0D0-1311D670E336&displaylang=en#filelist
At the top of the page it says, ‘Microsoft® SQL Server® 2008 Express with Advanced Services’, which seems like this is what I’m looking for, so I downloaded the file named ‘SQLEXPRADV_x86_ENU.exe’
Then, I cut that from my desktop and pasted it in my C-drive and I get a message that says, ‘this folder already contains a file named ‘SQLEXPRADV_x86_ENU.exe’, would you like to replace the existing file?’
I’m thinking…what the heck? Do I already have this thing? If so, why can’t I see SQL Server Reporting Services? Maybe I have it now, and I just don’t know how to access the reporting Services features…
Couple quick questions:
What’s the difference b/w these two files:
‘SQLEXPRADV_x64_ENU.exe’ and ‘SQLEXPRADV_x86_ENU.exe’?
Also, my current version of SSMS, Help > About shows this:
Microsoft SQL Server Management Studio
10.0.1600.22 ((SQL_PreRelease).080709-1414 )
Microsoft Data Access Components (MDAC)
2000.085.1132.00 (xpsp.080413-0852)
Microsoft MSXML
2.6 3.0 5.0 6.0
Microsoft Internet Explorer
8.0.6001.18702
Microsoft .NET Framework
2.0.50727.3603
Operating System
5.1.2600
Should Server Reporting Services be included in this version? I think so!!!
Under Start > Programs > Microsoft SQL Server 2008 > Configuration Tools > Reporting Services Configuration Manager, I see this:
Connect to a report server instance:
Server Name:
Report Server Instance:
My server name is ‘'EXCEL-4J2W8KYNP', which I got from Control Panel > System Properties > Computer Name > Full Computer Name;
However, when I put that server name in the box, and hit ‘Find’ I get this message: ‘Report Server WMI Provider error’ Invalid namespace
Details: Invalid Namespace.
I have no idea what this means…
Thanks for everything!
Ryan---

Cisco Desktop Administrator password reset

Dear UCCX experts, since I configured a password in Desktop Work Flow Administrator, I cannot log into the application any longer (CDAU2016 The username or password ... in the CDA web interface).
I tried the password reset procedure as described in the CDA user guide but it does not work (this procedure is to reset the password with the postinstall application on the uccx server). We are in a HA configuration with two servers running UCCX 7.0(1)_Build168 on two 7825-I4-V01.
Thanks for the help.
Matthieu ROUX-MARCHAND
Orange Business Services, Paris

It seems to be a referenced bug CSCsr67757, the workaround is to log with admin123.

Enabling Wrap-Up Data in Cisco Desktop Work Flow Administrator

Hello! I am running Cisco UCCX v7.0 and am trying to enable wrap-up data on my calls.
In the screenshot below, I am working with the Lending Work Flow Group and have added several Available Wrap-up Data reasons to the Work Flow Wrap-up Data reasons. I have also checked the boxes to Enable Wrap-up Data and to Enable Automatic State Change. I then clicked the Apply button and then manually synchronized the directory services from the Cisco Desktop Administrator webpage. Finally, I had the Agent login/logout of the CAD.
But when testing, the Agent was not prompted with a Wrap-up Data window. Is there a step I missed? Any input is greatly appreciated. Thanks!

Do you mean the Cisco Desktop Enterprise Service under System->Control Center? No, I have not restarted that service.
What is the business impact of doing so? Will it logout and/or disconnect agents that are logged into the CAD and on calls? Should it be done after business hours in a maintenance window?

UCCX 7 Desktop Administrator Enterprise fields not showing

We are trying to configure Enterprise fields in the Desktop Administrator , however i can only see workflows and workflow configuration but no "Enterprise Configuration", any clue ?
when i open the Admin link for the Desktop Administrator, i get the application Cisco Desktop Workflow Administrator

Hi,
CDAUI1000
Text: Error while trying to load data. Ensure that the
system path includes the location of the
WebAdminLib.dll.
Type: Fatal
Add’l Info: Error indicating that the location of the
WebAdminLib.dll is not added to the System path.
Action: On the Unified CCX server, add the location of the
WebAdminLib.dll (C:\Program Files\Cisco\
Desktop\bin) to the Path environment variable.
1. In Control panel, launch the System utility.
2. On the Advanced tab, click Environment
Variables.
3. From the list of system variables, select Path
and click Edit.
4. In the Variable value field, locate the string
C:\Program Files\Cisco\Desktop\bin;
and, using cut/paste, move it to the
beginning of the variable value string. This
results in the DLL being accessed from the
correct location.
5. Click OK and close the System utility.
6. Stop the Cisco Unified Node Manager.
7. On the Unified CCX server, delete the
teamadmin folder from these locations:
C:\Program Files\wfavvid\
tomcat_appadmin\webapps
C:\Program Files\wfavvid\
tomcat_appadmin\work\catalina\localhost
8. Restart the Unified Node Manager, and wait
two minutes.
9. Access Cisco Desktop Administrator and
verify that you can navigate to the Services
Configuration > Enterprise Data > Fields
page.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/cad66ecd.pdf
Hope it helps.
Anand
Please rate helpful posts, by clicking on the stars below the answers!!

Cisco Desktop Agent application

How do you change the default URL links in the Ciscao Agent application? Is it done in CM or UCCX consoles?
We have a few agents that want to reset the default links in the Agent application?

You need to use the Cisco Desktop Workflow Administrator application. You can download this through the /appadmin UI under Tools > Plugins.
Cisco Desktop Administrator User Guide/CAD 8.5 for Unified CM

Desktop Administrator - VoIP Monitor Error in UCCX 4.5(2) Server

When i run the desktop administrator and then select the VoIP Monitor under the Enterprise Data Configuration, i got this pop up message "Could not get devices from Sync Service".
Then, i click "OK" and the "Default VoIP Monitor Server" filed got dimmed.
So, i would like to know if there were any way could fixed this problem.
Thanks!
B.rgds,
Tong

Thanks for your update.
I have try your suggestion but the problem remain same.
Here are the log file content your request:
==============================================================================================================
09:34:17 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service received a stop message from the Windows NT service manager.
09:34:23 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service has stopped.
09:34:27 05/12/2010 INFO    LC4505 SNTServiceCommon::Initialize: The Windows NT service has started.
09:34:27 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:27 05/12/2010 INFO    LC0059 SplkLDAPConnectionMgr::RegWatcherThread: Waiting for registry changes.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 2 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 3 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 4 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 5 is empty.
09:34:27 05/12/2010 INFO    LC0059 LDAPConnectionMgr::EstablishConnection: Connected to LDAP server on <10.10.10.2>.
09:34:27 05/12/2010 INFO    FCSS0020 ldapInitialize: Could not connect to CM LDAP
09:34:27 05/12/2010 INFO    SS1000 DirAccessSynSvr_i::LRMThread LRM promote server to be active.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::SLRMMgr(): SLRMMgr object created.
09:34:27 05/12/2010 INFO    LRM_1001 LRMThreadStartGlue(): LRM thread starting.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::Initialize(): SLRMMgr object initialized.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::SetLRMAvailableFlag(): LRM interface has become available.
09:34:27 05/12/2010 INFO    LRM_1001 ReacquireThreadStartGlue(): Reacquire thread starting.
09:34:27 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:27 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler heartbeat STOP handle is not null!
09:34:27 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:34:27 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:34:52 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service received a stop message from the Windows NT service manager.
09:34:57 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service has stopped.
09:34:59 05/12/2010 INFO    LC4505 SNTServiceCommon::Initialize: The Windows NT service has started.
09:34:59 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:59 05/12/2010 INFO    LC0059 SplkLDAPConnectionMgr::RegWatcherThread: Waiting for registry changes.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 2 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 3 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 4 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 5 is empty.
09:34:59 05/12/2010 INFO    LC0059 LDAPConnectionMgr::EstablishConnection: Connected to LDAP server on <10.10.10.2>.
09:34:59 05/12/2010 INFO    FCSS0020 ldapInitialize: Could not connect to CM LDAP
09:34:59 05/12/2010 INFO    SS1000 DirAccessSynSvr_i::LRMThread LRM promote server to be active.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::SLRMMgr(): SLRMMgr object created.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::Initialize(): SLRMMgr object initialized.
09:34:59 05/12/2010 INFO    LRM_1001 ReacquireThreadStartGlue(): Reacquire thread starting.
09:34:59 05/12/2010 INFO    LRM_1001 LRMThreadStartGlue(): LRM thread starting.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::SetLRMAvailableFlag(): LRM interface has become available.
09:34:59 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:59 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler heartbeat STOP handle is not null!
09:34:59 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:34:59 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:44:22 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler heartbeat STOP handle is not null!
09:44:22 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:44:22 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:44:47 05/12/2010 MINOR   DA0004 GetMACList Could not get csq list, err <0>, desc<>
09:44:47 05/12/2010 MAJOR   FCSS4533 DirAccessSynSvr_i::GetMACList Could not get MAC list
==============================================================================================================
Thanks and look for your further suggestion on this issue.
B.rgds,
Tong

Cisco Desktop Monitoring Console

Hi,
We have installed CAD Services on 2 PGs.
We have configured Cisco SNMP Service to send SNMP events to CUOM (Cisco Unified Operations Manager).
CUOM monitors ICM services but not CAD Services, so we need to use Cisco Desktop Monitoring Console.
Cisco Desktop Monitoring Console is based on Windows SNMP Service, but this service is disabled and can not be running at the same time with Cisco SNMP Service.
Is there a solution to be able to use both Cisco and Windows SNMP Services to monitor ICM process by CUOM and CAD Services using Cisco Desktop Monitoring Console?
Thanks in advance for your help.

Hi,
how did you resolve this? I was only able to get the CAD monitoring Console running, but I needed to disable Cisco SNMP and enabled Windows SNMP. After that the Console is working.
Is there any impact using Windows SNMP instead of using Cisco SNMP.
I would like to not bother Cisco TAC with that, if anyone has successfully runninbg the console with Cisco SNMP service.
Thanks in advance

ERROR in Document Services Configuration through visual administrator

Hi Experts,
I am using NETWEAVER 7.0 , I am getting error when i am trying to do 'Document Services Configuration' and 'Document Services License Service' through visual administrator message is
"[permissions_collection_operator]: [permission_collection]: domain's permissions: [
standalone: [, ]
collections:
{(java.lang.RuntimePermission loadLibrary)(java.lang.RuntimePermission queuePrintJob)(java.lang.RuntimePermission stopThread)}
{(java.net.SocketPermission localhost:1024- listen,resolve)(java.net.SocketPermission * connect,resolve)}
{(java.util.PropertyPermission java.version read)(java.util.PropertyPermission java.vm.name read)(java.util.PropertyPermission java.vm.vendor read)(java.util.PropertyPermission os.name read)(java.util.PropertyPermission java.vendor.url read)(java.util.PropertyPermission java.vm.specification.vendor read)(java.util.PropertyPermission java.specification.vendor read)(java.util.PropertyPermission os.version read)(java.util.PropertyPermission java.specification.name read)(java.util.PropertyPermission java.class.version read)(java.util.PropertyPermission file.separator read)(java.util.PropertyPermission os.arch read)(java.util.PropertyPermission java.vm.version read)(java.util.PropertyPermission java.vm.specification.name read)(java.util.PropertyPermission java.specification.version read)(java.util.PropertyPermission java.vendor read)(java.util.PropertyPermission java.vm.specification.version read)(java.util.PropertyPermission * read)(java.util.PropertyPermission path.separator read)(java.util.PropertyPermission line.separator read)}
{(java.io.FilePermission * read,write)}
And error when double click on ''Document Services License Service' message is -
"Error while loading service Document Services License Service
java.lang.ClassNotFoundException: com.adobe.service.sap.licensing.AdminUI"
Thanks & Regards
Anirudh Saini

You have the ads_agent pw set incorrectly on the java side. -- I think

Configure Cisco Mediatrace, Cisco IOS IP SLA, and Performance Monitoring

Hi all,
I am implementing Cisco Prime Collaboration to monitor the quality of the VoIP call.
I am following all the steps that I have to do to accomplish this task at this link:
http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance#Configuring_Unified_Contact_Center_Enterprise_Devices
And now I am arrived on this step:
Configure Cisco Mediatrace, Cisco IOS IP SLA, and Performance Monitoring
Not all the Cisco devices that I have on the network are "Mediatrace, IP SLA and Performance Monitoring" capabilities. The core switch is one of them.
What will happen if some devices are configured with these capabilities and some are not?
Are the data provided from Cisco Collaboration still reliable?
Thanks in advance.
Luigi

I can't see a reason why the 2 features won't work together. The 2 features will work just fine with each other.
Unfortunately there is no sample config with both feature in the same document, but it will work just fine.

Is there a way to Configure "Silent Monitoring" in CUCM with the following conditions: ?

Is there a way to Configure "Silent Monitoring" in CUCM with the following conditions: ?
-no UCCX platform
-cisco phone is CP-6941.
I have read some cisco docs pertaining to Barge and cBarge, however i see that as one-to-one arrangement.
Is there a way to configure in cucm, something like an ad-hoc conference wherein the Observer will
just call the extension number to be observed?
or something like "service observed" feature in Avaya wherein the Observer will dial a particular
passcode followed by the extension # of the agent, then he is able to observe the on-going call.

You can do continous recording using SPAN ports or DMS with 3rd party products like Verint Impact 360.
not sure about the legalities around that though.
=============================
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=============================

Central system administration (CSA) in solution monitoring

Hello,
I want to configure my solution manager for central system administration (CSA) which is a service provided under solution monitoring of transaction dswp.
I couldnt find any documents for this configuration.
Could you please help me out..
Regards,
Gurudath Pai

Hi Gurudath,
If you have an s-user id, step-by-step tutor files with screenshots are available at
https://service.sap.com/rkt-solman > Solution Manager > Solution Manager 7 > Technology Consultant & System Administrator > System Monitoring, Administration
Before configuring CSA, you have to:
1. Perform basic settings for Solman (use wizard based approach)
2. Setup the system landscape
3. Create solution
4. Now you can configure CSA
Revert if you need clarifications
Prasad

Cisco desktop administrator Services Configuration Multiline, Monitoring & Recording Remove VoIP/Recording & Playback Services

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