Cisco EIM/ICM Routing Priorities?
I have a question about the logic that is used for routing and queueing e-mails in Cisco EIM when integrated with ICM. If there are agents responding to e-mails that are assinged to multiple user groups, what is the logic used to assign those e-mails? Both groups are using the same SLA's in the workflows and are set to a skill priorty of "0" in ICM. I have agents who recieve older e-mails from one skill group after they receive newer e-mails on another skill group. How do you make all skill groups equal so that the oldest mails are always getting answered 1st? or does it have to do with the volume recieved in each skill group? Any insight would be helpful as I can not find any documentation on this. Thanks.
When an EIM "queue" is integrated to ICM, the mapping is through the script selector / dialed number.
Following the mantra "Dialed Number - Call Type - Scheduled Script", an email coming into EIM will generate a NEW_TASK request through the PG, up to the router and run the script. Now standard ICM skill group rules come into play. If agents are in two different skill groups, and your scripting is correct, they should get the oldest call from either skill group. I haven't had a problem with this particular aspect of EIM, but it's a complicated beast and seems to have some quirks.
Skill priority is 1 to 10, with 1 being the highest. Are you sure you are using zero?
Regards,
Geoff
Similar Messages
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Trying to Download a Software Image to Cisco 2800 series router through TFTP Using the tftpdnld ROMmon Command
and I am getting an Error , I cant figure out what I am doing wrong. I have also pasted my display down here can someone help me out, thanks in advance, I am still new to this utility.
My questions are How do you direct this utility to point to the desktop or the TFTP folder
does FE_PORT: Fast Ethernet 0 imply or point to Fa0/0 on my router
My router is suppose to have 10.0.0.3 255.0.0.0
Gateway of 10.0.0.1 255.0.0.0
My TFTP Server 10.0.0.2 255.0.0.0
How do I get the MAC address of the Router or the TFTP Server and which one is required?
my Ethernet port is 100Mb/Sec I cant tell whether it is full duplex or not so How do i set this FE_SPEED_MODE: Auto???
=====================================================================================
rommon 10 >
rommon 10 > set
PS1=rommon ! >
FE_PORT=0
WARM_REBOOT=
RET_2_RTS=20:35:55 UTC Thu Sep 25 2014
BSI=0
RET_2_RCALTS=
RANDOM_NUM=1600357627
?=0
IP_ADDRESS=10.0.0.3
IP_SUBNET_MASK=255.0.0.0
DEFAULT_GATEWAY=10.0.0.1
TFTP_SERVER=10.0.0.2
TFTP_FILE=
rommon 11 > TFTP_FILE=c2800nm-adventerprisek9-mz.124-24.T4
rommon 12 > TFTP_CHECKSUM=0
rommon 13 > SET
monitor: command "SET" not found
rommon 14 > set
PS1=rommon ! >
FE_PORT=0
WARM_REBOOT=
RET_2_RTS=20:35:55 UTC Thu Sep 25 2014
BSI=0
RET_2_RCALTS=
RANDOM_NUM=1600357627
IP_ADDRESS=10.0.0.3
IP_SUBNET_MASK=255.0.0.0
DEFAULT_GATEWAY=10.0.0.1
TFTP_SERVER=10.0.0.2
?=0
TFTP_FILE=c2800nm-adventerprisek9-mz.124-24.T4
TFTP_CHECKSUM=0
rommon 15 > tftpdnld
IP_ADDRESS: 10.0.0.3
IP_SUBNET_MASK: 255.0.0.0
DEFAULT_GATEWAY: 10.0.0.1
TFTP_SERVER: 10.0.0.2
TFTP_FILE: c2800nm-adventerprisek9-mz.124-24.T4
TFTP_VERBOSE: Progress
TFTP_RETRY_COUNT: 18
TFTP_TIMEOUT: 7200
TFTP_CHECKSUM: No
TFTP_MACADDR: 30:37:a6:49:35:a8
FE_PORT: Fast Ethernet 0
FE_SPEED_MODE: Auto
Invoke this command for disaster recovery only.
WARNING: all existing data in all partitions on flash: will be lost!
Do you wish to continue? y/n: [n]: y
ARP: address resolution for 10.0.0.2 timed out.
ARP failed with failure code 1. TFTP transfer aborted.
TFTP: Operation terminated prematurely.
rommon 16 > " not found
rommon 17 >FE_SPEED_MODE=2
variable name contains illegal (non-printable) characters
rommon
rommon 18 > set
PS1=rommon ! >
FE_PORT=0
WARM_REBOOT=
RET_2_RTS=20:35:55 UTC Thu Sep 25 2014
BSI=0
RET_2_RCALTS=
RANDOM_NUM=1600357627
IP_ADDRESS=10.0.0.3
IP_SUBNET_MASK=255.0.0.0
DEFAULT_GATEWAY=10.0.0.1
TFTP_SERVER=10.0.0.2
TFTP_FILE=c2800nm-adventerprisek9-mz.124-24.T4
TFTP_CHECKSUM=0
?=0
rommon 19 > tftpdnld [ur]
usage: tftpdnld [-hr]
Use this command for disaster recovery only to recover an image via TFTP.
Monitor variables are used to set up parameters for the transfer.
(Syntax: "VARIABLE_NAME=value" and use "set" to show current variables.)
"ctrl-c" or "break" stops the transfer before flash erase begins.
The following variables are REQUIRED to be set for tftpdnld:
IP_ADDRESS: The IP address for this unit
IP_SUBNET_MASK: The subnet mask for this unit
DEFAULT_GATEWAY: The default gateway for this unit
TFTP_SERVER: The IP address of the server to fetch from
TFTP_FILE: The filename to fetch
The following variables are OPTIONAL:
TFTP_VERBOSE: Print setting. 0=quiet, 1=progress(default), 2=verbose
TFTP_RETRY_COUNT: Retry count for ARP and TFTP (default=18)
TFTP_TIMEOUT: Overall timeout of operation in seconds (default=7200)
TFTP_CHECKSUM: Perform checksum test on image, 0=no, 1=yes (default=1)
TFTP_MACADDR: The MAC address for this unit
FE_PORT: 0= (default), 1
FE_SPEED_MODE: 0=10/hdx, 1=10/fdx, 2=100/hdx, 3=100/fdx,
5=Auto (default)
TFTP_DESTINATION: The flash destination device for the file
flash:(default), usbflash0:, usbflash1:
Command line options:
-h: this help screen
-r: do not write flash, load to DRAM only and launch image
rommon 20 > tftpdnld
IP_ADDRESS: 10.0.0.3
IP_SUBNET_MASK: 255.0.0.0
DEFAULT_GATEWAY: 10.0.0.1
TFTP_SERVER: 10.0.0.2
TFTP_FILE: c2800nm-adventerprisek9-mz.124-24.T4
TFTP_VERBOSE: Progress
TFTP_RETRY_COUNT: 18
TFTP_TIMEOUT: 7200
TFTP_CHECKSUM: No
TFTP_MACADDR: 30:37:a6:49:35:a8
FE_PORT: Fast Ethernet 0
FE_SPEED_MODE: Auto
Invoke this command for disaster recovery only.
WARNING: all existing data in all partitions on flash: will be lost!
Do you wish to continue? y/n: [n]: y
ARP: address resolution for 10.0.0.2 timed out.
ARP failed with failure code 1. TFTP transfer aborted.
TFTP: Operation terminated prematurely.
rommon 21 >What I notice in the original post is this error
ARP: address resolution for 10.0.0.2 timed out.
which says that the router is looking for the 10.0.0.2 server but not getting response to its arp request. Can the original poster clarify for us how the device that has the image file is connected to the router that has the problem? Also what kind of device is 10.0.0.2? Is it a PC running TFTP server software or is it something else?
HTH
Rick -
Cisco EIM 9.0.2- How can I change from e-mail address
Hello ,
We are using Cisco EIM/WIM 9.0.2.
I wnt to manipule my outgouing e-mail address basicly from e-mail address.
I can not find how can I do that.Can you please give me point for this case.
How can automatickly change this address on the agent console,
EX: I want to use [email protected]
We are using 2 server ,(1 server Web server,1 server app and db server)
Also we are using standalone integration
Thanks and Regards,Yav,
Go to the Administration Console in EIM, then Departments. Inside the Department, there will be an Email folder, and inside that is Aliases. In the properties for each Alias, there is an "Email address" field.
-Jameson -
Hello all.
I have just set up a new cisco DPQ3925 wireless router that Optus sent me to be able to access the higher speed internet I have signed up for.
I have a 4th gen apple extreme that I want to use to extend the wifi but when I try to update the settings via the airport utility I get a message that says it cannot do so, and to check it is in range and the wifi is set up correctly. I'm not experienced with these things but I can't think what I have done wrong.
Is anybody able to help me please.You cannot use the AE to extend wireless from a non apple router such as your cisco modem router.. they are not compatible..
You need to tie to the two devices together either with ethernet or something like EOP adapters.. They are about $120 and you can price match in officeworks. -
Strange issue - unable to establish PPP with Cisco 887 VAG router on one particular ADSL line
I have a strange problem that I’m struggling to get to the bottom of with my ISP and wondered if anyone could help.
We have a site with an older Cisco 877 ADSL router which was working happily until a few weeks ago when the connection dropped suddenly (out-of-hours at 2am if that’s of any significance – made me think most likely something carrier/ISP related?) When connectivity was lost, the router could sync with the BT exchange (we are in the UK) but could not establish PPP.
We logged fault with our ISP – after some to’ing and fro’ing, they passed it onto BT and their engineers visited site, they fixed “a line fault” (we don’t get much detail on what was actually fixed) but we still could not establish connectivity – same thing, solid CD light but no PPP.
So, we replaced the router with another 877 – same again, solid CD but no PPP. We replaced all the cables and microfilter etc but no difference.
We tried a different Cisco router (a newer Cisco 887VAG) which, as I understand, uses a different modem chipset but no matter – PPP could still not be established. We tested this router on another ADSL line with the same ISP and it worked without issue, using the same ADSL account details, it was able to establish connectivity. So we figured this must still be a BT/ISP issue.
Since then we’ve had BT out again twice but they say there is no fault. The ISP say there is no issue with them. But we still cannot establish ADSL connectivity on this line, despite having tried 3 different ADSL routers and despite the fact the routers work with the same account details on another ADSL line.
The 887VAG router we have currently connected has 3G backup so that is keeping us going in the meantime and also means I can login to the router remotely to check on the ADSL status.
But I’m struggling to pinpoint where the problem may lie. Strangely, if I turn on PPP negotiation and authentication debug then I’m not actually seeing any output from it at all?
Yet, the ATM interface is up and shows packets being sent and received:
ATM0 is up, line protocol is up
Hardware is MPC ATMSAR, address is bc16.6596.9b00 (bia bc16.6596.9b00)
MTU 1600 bytes, sub MTU 1600, BW 704 Kbit/sec, DLY 520 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ATM, loopback not set
Keepalive not supported
Encapsulation(s): AAL5
4 maximum active VCs, 1024 VCs per VP, 1 current VCCs
VC Auto Creation Disabled.
VC idle disconnect time: 300 seconds
Last input 00:00:28, output 00:00:07, output hang never
Last clearing of "show interface" counters 6d23h
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: Per VC Queueing
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
23886 packets input, 1676964 bytes, 0 no buffer
Received 0 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
56469 packets output, 4418592 bytes, 0 underruns
0 output errors, 0 collisions, 6 interface resets
0 unknown protocol drops
0 output buffer failures, 0 output buffers swapped out
Does anyone have any ideas on where the problem may be and what more I can do to troubleshoot and provide the relevant evidence to our ISP (assuming it is an ISP/BT issue though the fact the same router works ok with the exact same details etc would seem to indicate it must be their issue!)Hi Jody,
thanks for the suggestions. Here's what I see from the ppp debugs (but I'm not sure how to interpret?)
Jan 6 14:50:22.838: pppoe_send_padi:
contiguous pak, size 74
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 FF FF
FF FF FF FF BC 16 65 96 9B 00 88 63 11 09 00 00
00 10 01 01 00 00 01 03 00 08 0C 00 00 01 00 00
04 A3 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 ...
Jan 6 14:50:22.878: PPPoE 0: I PADO R:0030.8810.000b L:bc16.6596.9b00 0/38 ATM0.1
contiguous pak, size 71
BC 16 65 96 9B 00 00 30 88 10 00 0B 88 63 11 07
00 00 00 33 01 03 00 08 0C 00 00 01 00 00 04 A3
01 02 00 1F 62 72 61 73 2D 72 65 64 37 2E 6C 73
2D 62 61 73 2D 42 32 32 36 45 34 37 30 39 45 30
31 34 5A 01 01 00 00
Jan 6 14:50:24.885: OUT PADR from PPPoE Session
contiguous pak, size 85
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 00 30
88 10 00 0B BC 16 65 96 9B 00 88 63 11 19 00 00
00 33 01 03 00 08 0C 00 00 01 00 00 04 A3 01 02
00 1F 62 72 61 73 2D 72 65 64 37 2E 6C 73 2D 62
61 73 2D 42 32 32 36 45 ...
Jan 6 14:50:35.125: OUT PADR from PPPoE Session
contiguous pak, size 85
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 00 30
88 10 00 0B BC 16 65 96 9B 00 88 63 11 19 00 00
00 33 01 03 00 08 0C 00 00 01 00 00 04 A3 01 02
00 1F 62 72 61 73 2D 72 65 64 37 2E 6C 73 2D 62
61 73 2D 42 32 32 36 45 ...
Jan 6 14:50:45.364: OUT PADR from PPPoE Session
contiguous pak, size 85
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 00 30
88 10 00 0B BC 16 65 96 9B 00 88 63 11 19 00 00
00 33 01 03 00 08 0C 00 00 01 00 00 04 A3 01 02
00 1F 62 72 61 73 2D 72 65 64 37 2E 6C 73 2D 62
61 73 2D 42 32 32 36 45 ...
Jan 6 14:50:55.603: OUT PADR from PPPoE Session
contiguous pak, size 85
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 00 30
88 10 00 0B BC 16 65 96 9B 00 88 63 11 19 00 00
00 33 01 03 00 08 0C 00 00 01 00 00 04 A3 01 02
00 1F 62 72 61 73 2D 72 65 64 37 2E 6C 73 2D 62
61 73 2D 42 32 32 36 45 ...
Jan 6 14:51:05.843: OUT PADR from PPPoE Session
contiguous pak, size 85
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 00 30
88 10 00 0B BC 16 65 96 9B 00 88 63 11 19 00 00
00 33 01 03 00 08 0C 00 00 01 00 00 04 A3 01 02
00 1F 62 72 61 73 2D 72 65 64 37 2E 6C 73 2D 62
61 73 2D 42 32 32 36 45 ...
Jan 6 14:51:16.114: OUT PADR from PPPoE Session
contiguous pak, size 85
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 00 30
88 10 00 0B BC 16 65 96 9B 00 88 63 11 19 00 00
00 33 01 03 00 08 0C 00 00 01 00 00 04 A3 01 02
00 1F 62 72 61 73 2D 72 65 64 37 2E 6C 73 2D 62
61 73 2D 42 32 32 36 45 ...
Jan 6 14:51:26.353: [0]PPPoE 0: O PADT R:0000.0000.0000 L:0000.0000.0000 0/38 ATM0.1
contiguous pak, size 74
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 00 00
00 00 00 00 00 00 00 00 00 00 88 63 11 A7 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 ...
Jan 6 14:51:46.576: pppoe_send_padi:
contiguous pak, size 74
00 01 09 00 AA AA 03 00 80 C2 00 07 00 00 FF FF
FF FF FF FF BC 16 65 96 9B 00 88 63 11 09 00 00
00 10 01 01 00 00 01 03 00 08 0C 00 00 01 00 00
04 A3 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 ...
Jan 6 14:51:46.608: PPPoE 0: I PADO R:0030.8810.000b L:bc16.6596.9b00 0/38 ATM0.1
contiguous pak, size 71
BC 16 65 96 9B 00 00 30 88 10 00 0B 88 63 11 07
00 00 00 33 01 03 00 08 0C 00 00 01 00 00 04 A3
01 02 00 1F 62 72 61 73 2D 72 65 64 37 2E 6C 73
2D 62 61 73 2D 42 32 32 36 45 34 37 30 39 45 30
31 34 5A 01 01 00 00
Provider wouldn't have bumped us from ADSL to VDSL - but here's the output of show controller vdsl 0:
Controller VDSL 0 is UP
Daemon Status: Up
XTU-R (DS) XTU-C (US)
Chip Vendor ID: 'BDCM' 'IFTN'
Chip Vendor Specific: 0x0000 0x71C8
Chip Vendor Country: 0xB500 0xB500
Modem Vendor ID: 'CSCO' ' '
Modem Vendor Specific: 0x4602 0x0000
Modem Vendor Country: 0xB500 0x0000
Serial Number Near: FCZ1111C08V C887VAG 15.2(4)M
Serial Number Far:
Modem Version Near: 15.2(4)M
Modem Version Far: 0x71c8
Modem Status: TC Sync (Showtime!)
DSL Config Mode: AUTO
Trained Mode: G.992.1 (ADSL) Annex A
TC Mode: ATM
Selftest Result: 0x00
DELT configuration: disabled
DELT state: not running
Trellis: ON ON
SRA: disabled disabled
SRA count: 0 0
Bit swap: enabled enabled
Bit swap count: 1 8
Line Attenuation: 54.5 dB 31.5 dB
Signal Attenuation: 54.5 dB 0.0 dB
Noise Margin: 6.7 dB 11.0 dB
Attainable Rate: 2132 kbits/s 888 kbits/s
Actual Power: 16.7 dBm 12.7 dBm
Total FECC: 546 0
Total ES: 6 0
Total SES: 0 0
Total LOSS: 0 0
Total UAS: 486 486
Total LPRS: 0 0
Total LOFS: 0 0
Total LOLS: 0 0
Full inits: 14
Failed full inits: 1
Short inits: 0
Failed short inits: 1
Firmware Source File Name (version)
VDSL user config flash:vdsl.bin-A2pv6C035d_d23j (10)
Modem FW Version: 110802_1752-4.02L.03.A2pv6C035d.d23j
Modem PHY Version: A2pv6C035d.d23j
Vendor Version:
DS Channel1 DS Channel0 US Channel1 US Channel0
Speed (kbps): 0 1664 0 704
SRA Previous Speed: 0 0 0 0
Previous Speed: 0 1600 0 736
Total Cells: 0 2786872 0 0
User Cells: 0 68 0 0
Reed-Solomon EC: 0 546 0 0
CRC Errors: 0 9 0 0
Header Errors: 0 10 0 0
Interleave (ms): 0.00 8.00 0.00 8.00
Actual INP: 0.00 1.12 0.00 1.28
Training Log : Stopped
Training Log Filename : flash:vdsllog.bin
And here's the output from the ATM and dialer interfaces:
interface ATM0
no ip address
ip flow ingress
no atm ilmi-keepalive
end
interface ATM0.1 point-to-point
ip flow ingress
pvc 0/38
pppoe-client dial-pool-number 2
end
interface Dialer2
description OUTSIDE
ip address negotiated
ip access-group firewall in
ip mtu 1492
ip flow ingress
ip nat outside
ip inspect DEFAULT100 out
ip virtual-reassembly in
encapsulation ppp
dialer pool 2
dialer-group 2
ppp authentication chap callin
ppp chap hostname ###removed###
ppp chap password ###removed###
no cdp enable
crypto map dcvpn
end
As I say though, config-wise, everything should be correct - the same router works fine on another line (which should also confirm the authentication details are correct - at least in as far as it matches what the ISP have on their RADIUS)
Any further thoughts? -
How to bridge a linksys cisco E1200 series router?
I have recently purchased a linksys cisco E1200 series router and would like to know how to bridge the connection to my xbox
purchase 881w, get rid of linksys. That should do it.
Sent from Cisco Technical Support iPad App -
Dialogue failure from ICM Router send 404
Hi,
It is a fresh installation of ucce 9.0(3) with CVP 9.0
I am using sip comprehensive model (without SIP proxy).
After I have finished the installation, all the pims are active and the same for the call server and vxml server.
For some reason, the call is reaching the icm script then disconnected.
the logs collected from the Call server:
2202: 10.15.19.21: Jun 11 2013 03:20:54.544 +0300: %CVP_9_0_Infrastructure-2-HEARTBEATS_STOPPED: Heartbeats from RPT1 stopped. Unilaterally setting state to PARTIAL_SERVICE. Sending update. [id:1011]
159: 10.15.19.21: Jun 11 2013 11:33:28.567 +0300: %CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 8041B895D8E0611B41004501C0A879C3 LEGID = 6CD52037-D1A811E2-B9BB90EF-14EB87BB - [INBOUND] - DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=5 [id:5004]
162: 10.15.19.21: Jun 11 2013 11:33:28.567 +0300: %CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 8041B895D8E0611B41004501C0A879C3 LEGID = 6CD52037-D1A811E2-B9BB90EF-14EB87BB - [INBOUND] - ABNORMALLY ENDING - SIP code [404], Reason Hdr [SIP;cause=404] Not Found, GW call using SURV TCL flag [false], NON NORMAL flag [true], DNIS [8555], ANI [8038] with AGE (msecs) 47 and Call History : [id:5004]
Thanks in advance,
GeorgePlease attach the complete rtr and call servr logs.
Also check
PG Explorer - CUCM PIM Advanced - Network VRU - NONE
PG Explorer - CVP PIM Advanced - Network VRU - Type 10 your CVP -
ICM Router & Logger Private Network connectivity
Hi,
Can any one give me clarification on the following
Is there any private network connectivity betwen ICM router and Logger ?No, call routers (central controller) communicates between side A and B over private network for synchronization, so do PG pairs. Loggers receive data from local call router over public traffic.
Chris -
Cisco Model 870 router for home office connected to WRT160NL wireless router for personal use
I am using a Cisco Model 870 router for home office. I just bought a WRT160NL wireless router for home use. I setup the personal wireless router off the personal port of the 870 and can connect with my PC but not with my MAC machines. It can see the Network but when it asks me for passwords, it says they are wrong, which after several attempts I know they are correct.
The new router is setup as WPA2 personal. Can you advise?
Cisco Account Manager- ServicesI think I answered my own question. I tried downloading something on my desktop and checked my cellular usage afterwards didn't go up so it's using my home internet and not my data plan.
-
Pls tell me the ICM router,logger process name
pls tell me the ICM router,logger process name
Hi Bhabani,
Can you write clearly what you want.
i,e, do you want to display the no. of workers in each dept.?
Write clearly.
Sastry. -
CWLMS 3.1 : CiscoView of Cisco 7606-S Router
Hi Friend,
I am facing some issue with CiscoView of 7606-S router.
Please find the attachment for more details.
In figure, The RED Marked LAN port appears GREEN when viewed through CiscoWorks but physically on Cisco 7606-S router, no such port exists at all.
Also besides this, we have 3 fiber ports and 2 RJ-45 port on Cisco router visible through CiscoView, but physically on Cisco router 2 Fiber and 2 RJ-45 port are present.
first fiber port is up and connected whereas when seen through CiscoWorks, it shows 3rd fiber port as green.you can not display your 7600 in ciscoview, the most probably reason is that a device package is needed to do this. do the following:
1. Download the device package from the link (Cat6000IOS.cv50.v29-1.zip, Cat6000IOS.cv50.v29-1.readme)
http://www.cisco.com/cgi-bin/apps/vwplan/cvresult.cgi?product_class=Routers&product=Internet+Router+7600+IOS&application=All+Versions
2. Go to Common Services > Software Center > Device Update, then select CiscoView > click on 'Check for updates' > select 'Enter Server Path' and enter the path where you downloaded the files > continue the instructions to
install it.
This will probably need to restart ciscoworks to apply the changes. -
Upgrade path for Cisco EIM/WIM v4.2(5)
Hi all,
I need some help in understanding what is required to deploy Cisco EIM/WIM v4.2(5) for Cisco UCCE.
a) media kit received contained v4.2(1), 3rd party tools, v4.2(4a) SR & v4.2(5a) MR
b) based on the docs, v4.2(1) needs to be installed first followed by v4.2(4a) SR and then v4.2(5a) MR
Some concerns/questions i have is
a) Since v4.2(1) only supports SQL 2000 and v4.2(5) only supports SQL 2005, does that mean i'll require to purchase both SQL 2000 & SQL 2005? Can I install v.4.2(1) directly on SQL 2005?
b) Since v4.2(1) only supports BEA WebLogic, is there a way to change it to JBoss when upgrading to v4.2(5)? If so, any idea how that can be done? If not mistaken this is possible when upgrading to v4.3(1).
c) Is there a way to directly install v4.2(5) without going to the mentioned upgrade path
Thanks!
-JT-HI
The license is assigned to a MAC address so if you have other NICs available it may cause issues. As the system maybe comparing the wrong NIC. I dont believe you can "Reload" the license. I am all most certain you are hitting a bug with the license file. There are a number around :-(. Below is the most common:
http://www.cisco.com/en/US/partner/products/ps7233/products_tech_note09186a0080a8c0bc.shtml
I know your symptoms do not match "Exactly" but I had the same issue as you and just upgraded to 4.2(5) and then applied ES1. That fixed all my problems. I have attached ES1 for you. If you are still not to sure then i would probably open a TAC case but they are probably going to tell you to upgrade to 4.2.4 or 4.2.5 first.
If you decide to upgrade to 4.2.5 please also take note of the following:
http://www.cisco.com/en/US/partner/products/ps7233/products_tech_note09186a0080a72faf.shtml
You need to make sure that the collation in SQL is set to SQL_Latin1_General_CP1_CI_AI. The above guide exsplains how to check this and change it if it is incorrect.
Thanks,
Matt
(Edit)
The patch is to large to upload but you can download it from here for 4.2.5:
http://www.cisco.com/cgi-bin/tablebuild.pl/ba8630bc8d6cd87a3b23513eb7700b54
OR if you dont fancy going all the way to 4.2.5 you can download the patch for 4.2.4 here:
http://www.cisco.com/cgi-bin/tablebuild.pl/70fc7a9f5f1315519a00b2b3c0dc48d8
Message was edited by: matthewpage -
Could Cisco 1701 ADSL Router supports WIC-1ENET Card.
Hi,
I need advise as to if a Cisco 1701 ADSL router could support WIC-1ENET Card.
My 1701 Router has WIC 0 as ADSL and WIC 1 as ISDN, could the ADSL card be replaced by a WIC-1ENET. I noticed ,that the cards seems to be rivet onto the back of the Router and not connected with SCREWS as other routers would posses.
Could someone advised as to how i can have this router supports 2 Ethernet NICs or what could be your recommendations?
Thank you,
Cisco End User.Hello,
the WIC-1ENET is supported on the 1701, but, AFAIK, only in slot 0.
It does not support 2 WIC-1ENET cards, only the 1720, 1750, and 1751 do, with a specific IOS release, check out this info from CCO:
WIC-1ENET- Support for two Ethernet WICs
The Ethernet WIC (WIC-1ENET) provides the capability to deploy additional Ethernet port(s) in a Cisco 1700 series routers. The initial release of the WIC-1ENET supported only one WIC-1ENET card in a 1700 router. The new IOS 12.2(2)XJ release offers the option of deploying up to two WIC-1ENET adapters in a Cisco 1720, 1750, or 1751 router. A total of three Ethernet ports can be configured. A typical application that requires three Ethernet ports involves using the built-in 10/100 Fast Ethernet port for LAN segment. One of the WIC-1ENET port could be used for high-speed broadband DSL or cable modem connection. The second WIC-1ENET port could be used for a DMZ (demilitarized zone) environment for deploying public Web servers or FTP servers. Hardware modification is not necessary to use the capability of IOS 12.2(2)XJ. The new IOS software is compatible with WIC-1ENET adapters already installed in 1700 series routers.
HTH,
GP -
Hi at all,
I need your experience with this device! I will implement a remote connection to a customer.
Following constellation:
My PC --> Our ISDN NTBA --> provider --> Phone System customer --> S0 --> ISDN 801 Router --> End Device
My problem is when I call the phone number with my mobile phone the call takes place, the router brings up the channel and hold this for a few seconds.
The he kick me out than he can´t speak with my end device.
When I do this with my remote pc nothing happens only this.
He hangs up and I must restart this application to do the next attempt. How can I fix this problem?
The debug isdn q931 shows this:
00:34:24: ISDN BR0 Q931: RX <- SETUP pd = 8 callref = 0x01
Sending Complete
Bearer Capability i = 0x8890
Standard = CCITT
Transer Capability = Unrestricted Digital
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0x8A
Calling Party Number i = 0x0083, 'xxxxxxx'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '69'
Plan:Unknown, Type:Unknown
00:34:24: %DIALER-6-BIND: Interface BR0:2 bound to profile Di1
00:34:103079215104: %LINK-3-UPDOWN: Interface BRI0:2, changed state to up
00:34:24: ISDN BR0 Q931: TX -> CALL_PROC pd = 8 callref = 0x81
Channel ID i = 0x8A
00:34:24: ISDN BR0 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x01
Channel ID i = 0x8A
00:34:24: ISDN BR0 Q931: TX -> ALERTING pd = 8 callref = 0x81
00:34:24: ISDN BR0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x01
Cause i = 0x85D1 - Invalid call reference value
00:34:24: ISDN BR0 Q931: TX -> CONNECT pd = 8 callref = 0x81
00:34:24: %ISDN-6-CONNECT: Interface BRI0:2 is now connected to xxxxxxxx
00:34:24: %LINK-3-UPDOWN: Interface BRI0:2, changed state to down
00:34:24: %DIALER-6-UNBIND: Interface BR0:2 unbound from profile Di1
00:34:24: ISDN BR0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x01
Cause i = 0x85D1 - Invalid call reference value
00:34:24: ISDN BR0 Q931: L3_Go: L3_GetUser_NLCB returned NULL cid 0x0 cr 0x81 ev 0x5A ces 1 -- Message ignored
00:34:24: ISDN BR0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x01
Cause i = 0x85D1 - Invalid call reference value
00:34:24: ISDN BR0 Q931: L3_Go: L3_GetUser_NLCB returned NULL cid 0x0 cr 0x81 ev 0x5A ces 1 -- Message ignored
00:34:27: ISDN BR0 Q931: RX <- DISCONNECT pd = 8 callref = 0x01
Cause i = 0x8090 - Normal call clearing
Facility i = 0x91A11302029372020122300AA1053003020100820101
- ETSI Supplementary Service, Invoke, AOC-D Charging Units: 0
00:34:27: ISDN BR0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x01
And this is my configuration on the Cisco 801 ISDN Router:
sh run
Building configuration...
Current configuration : 1539 bytes
version 12.3
no service pad
service timestamps debug uptime
service timestamps log uptime
no service password-encryption
hostname customer
boot-start-marker
boot system flash c800-y6-mw.123-3i.bin
boot-end-marker
logging buffered 4096 debugging
enable secret 5 $1$4sbt$qMDQoozleDqJstTzC2P8I1
username admin password 7 01000505571F0303
aaa new-model
aaa authentication login default local
aaa authentication ppp default local
aaa session-id common
ip subnet-zero
no ip domain lookup
isdn switch-type basic-net3
interface Ethernet0
description connection
ip address 192.168.1.254 255.255.255.0
no keepalive
interface BRI0
description connected to Dial-inPC (ISDN)
no ip address
encapsulation ppp
dialer pool-member 1
isdn switch-type basic-net3
isdn incoming-voice data
isdn answer1 12
isdn send-alerting
isdn sending-complete
isdn static-tei 0
interface Dialer0
description connected to Dial-inPC (ISDN)
ip unnumbered Ethernet0
encapsulation ppp
no ip split-horizon
dialer pool 1
peer default ip address pool test
no cdp enable
ppp authentication chap
ppp multilink
router rip
version 2
network 192.168.1.0
no auto-summary
ip local pool test 192.168.1.10 192.168.1.11
ip classless
no ip http server
dialer-list 1 protocol ip permit
line con 0
exec-timeout 0 0
transport preferred all
transport output all
stopbits 1
line vty 0 4
transport preferred all
transport input all
transport output all
no rcapi server
end
I hope anyone have or had this constellation too with a solution that works.
Many Thanks in advance,
MarioHi at all,
We found a solution for this Problem !!
We always and always got this error:
%PQUICC-1-LOSTCARR: Unit 0, lost carrier. Transceiver problem?
The problem was the cable! The following pin-out is required:
1 ----- 1
2 ----- 2
3 ----- 6
4 ----- 5
5 ----- 4
6 ----- 3
7 ----- 7
8 ----- 8
We used this and the fault has disappeared!!
The only problem that still exists:
After the first connection the router must be rebooted because otherwise no more additional session is established.
Thanks for all answers.
Regards,
Mario -
MPLS CE support on Cisco 2800 ISR router
Hi all, could I ask you for some hints about MPLS CE support on Cisco 2800 ISR router today? I`m finding restrictions and recommendations for feature implementation. Do you have any cisco web site about them?
Thank you for your advice and/or hints.
PeterThanks for an answer. I need to use multi-VPN model on CE router, but with QoS on one physical CE-PE connection (e.g. Frame-Relay DLCI).However, all VPNs on CE router must be secured for each one. The solution is Multi-VRF service feature, but, however, with multi-DLCI model on Frame-Relay and QoS per DLCI. Now, I`m finding a scenario to provide multi-VPN model on CE router with single-DLCI model and single QoS per one DLCI for all VPNs. And that, MPLS CE feature on C2800 could be used, if possible.
So, I don`t know more about MPLS CE on C2800 and I don`t know make a result to propsed solution...
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