Cisco Enterprise License Manager

Is Cisco Enterprise License Manager the samething as Cisco License Manager? I just want to make sure I am downloading the correct thing to work with CUCM 9.0. This is the only thing I was able to find in the Support downloads when logged in with my CCO:
Cisco License Manager 3.2.3 Client and Server Package (Windows)

And thus, same HW requirements as CUCM if you want to do a standalone install.
Otherwise, just use the one that will get installed with CUCM or CUC.
HTH
java
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Ask the Experts: Single Sign-On with Cisco WebEx Meetings Server, Internet Reverse Proxy, and Enterprise License Manager Solutions

With Arun Kumar
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Single Sign-On (SSO) with Cisco WebEx Meetings Server (Cisco WMS), Internet Reverse Proxy (IRP), and Enterprise License Manager (ELM) solutions.
SSO standards such as Security Assertion Markup Language (SAML) 2.0 provide secure mechanisms for passing credentials and related information between different websites that have their own authorization and authentication systems. SSO enables simplified user authentication and management.
IRP provides public access, enabling users to host or attend meetings from the Internet and mobile devices. Although IRP is optional, Cisco encourages its use because it provides a better user experience for your mobile workforce.
Example question topics include:
SSO profiles and SAML 2.0 Identity providers (IdPs) supported in Cisco WMS
Basic configuration of IdPs
Interaction between IdPs and Cisco WMS
Difference between the cloud client implementation and Cisco WMS
Meeting access behavior in a split-horizon network topology with SSO
How to enable public access to Cisco WMS
Cisco WMS ELM operations
Cisco WMS ELM compared to other unified communications ELM or standalone ELM and compatibility/inoperability between them
Arun Kumar is a team lead in the San Jose Conferencing Technical Assistance Center. He has over eight years of experience in conferencing technology and specializes in Cisco Unified Meeting Place Express and Cisco WebEx Meeting Server. He joined Cisco in 2010 as an escalation engineer for the Cisco Telepresence group. Before joining Cisco he worked for the UK's third-largest internet service provider Supanet on VoIP technology and the *Nix domain. Kumar holds a master of science degree in computer science from Sikkim Manipal University in India, and he holds CCIE (Voice) and VMware Certified Professional certifications.
Remember to use the rating system to let Arun know if you have received an adequate response.
Arun might not be able to answer each question because of the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice, and Video community Other Subjects subcommunity shortly after the event. This event lasts through Monday May 17, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hello Mobile Service,
CWMS and Jabber integrations:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_SF2ED5E1_00
In above link start from section: Set Up Cisco WebEx Meetings Server on Cisco Unified Presence
then move to section: Add Cisco WebEx Meetings Server to a Profile
Once done, move to section: Specify Conferencing Credentials in the Client side. You will see above server already listed there, just go ahead and enter your username and password (pleae make sure this user already exists on your CWMS) and accept any certificate/s if presented. Jabber Integration is done and you can start testing the same.
Attached CWMS - AFDS integration doc.
Please let me know if any furhter question.
Thanks, Arun

Cisco WebEx Meetings Server Enterprise License Manager

Multi-facetted question for anyone who can answer:
1) Can Cisco WebEx Meetings Server(CWMS) use an off box Enterprise License Manager (ELM)
2) Can non-CWMS UC Applications utilize the embedded ELM that comes with CWMS in lieu of the scenario in the above question
3) If neither scenario 1 or 2 have "yes" answers, is there a roadmap in place for this to happen?
Thanks in advance!

Hello Mobile Service,
CWMS and Jabber integrations:
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_1/JABW_BK_E4CC9599_00_environment-configuration-guide_chapter_01.html#JABW_TK_SF2ED5E1_00
In above link start from section: Set Up Cisco WebEx Meetings Server on Cisco Unified Presence
then move to section: Add Cisco WebEx Meetings Server to a Profile
Once done, move to section: Specify Conferencing Credentials in the Client side. You will see above server already listed there, just go ahead and enter your username and password (pleae make sure this user already exists on your CWMS) and accept any certificate/s if presented. Jabber Integration is done and you can start testing the same.
Attached CWMS - AFDS integration doc.
Please let me know if any furhter question.
Thanks, Arun

Enterprise License Manager login issue...

Hey guys,
Trying to log into Enterprise Licensing Manager (on a Be6K v9) and am getting the error Invalid Username or Password. Please try again.
I am using the admin login that I use to log into Cisco Unified CM Administration.
Would I log into the CUCM console in vSphere to reset the password? If so what commands would I use.
I haven't found much on resetting the login password for ELM

Hi,
You'll need to use the OS Admin credentials, not the application user:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_0101.html#CUCM_RF_I970430F_00
Brad

Enterprise License Manager 9.1 used Ports

Hi All
What are the ports need to be opened between Enterprise License Manager standalone server and CUCM/CUC Publisher to communicate
I searched the below documents but not able to find the required details
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/CUCM_BK_EDEFFAEB_00_enterprise-license-manager-user-91.html
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/9_1_1/CUCM_BK_T2CA6EDE_00_tcp-port-usage-guide-91.html
Can anyone help me on this
Thanks
Hari.Sivaji

Couldn't find anything on this, I believe you're the very first person to ask this info.
If you're entitled for PDI, you can open a case with us, and we might be able to get the info from the BU.
If not, your SE/AM would be the next point of contact to get this info, and get it somewhere in the documentation.
HTH
java
if this helps, please rate
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Enterprise License Manager Sync Problem

Hi.
I have CUCM 9.1 & Enterprise License Manager. I have installed licenses on Enterprise License Manager and in inventory added CUCM.
Everyting worked fine for 20 days, but from yesterday CUCM is showing below error:-
"The system has not synchronized successfully with Enterprise License Manager for 7 days. If successful synchronization does not occur within the next 53 days, you will no longer be able to provision users and devices."
In Enterprise license manager CUCM status is "Registration Conflict". It also show :-"This product instance is already being managed by another Enterprise License Manager. Product Instances can only be managed by a single Enterprise License Manager. To manage the product instance with this Enterprise License Manager, delete it from this and the other Enterprise License Manager, and then add it to this one."
Also below message is displayed in Enterprise License Manager:-
"Enterprise License Manager is operating in demo mode. Install licenses to cover the licensing requirements of your product instances in order to avoid losing functionality in those products."
Please help to solve this problem.
Regards,
Andy

Hi Neo,
I have never tried but recommended would be to go for maintenance window.
Further, the message posted says The system has not synchronized successfully with Enterprise License Manager for 7 days. If successful synchronization does not occur within the next 53 days, you will no longer be able to provision users and devices.
This means it can be done but why to take a chance.
regds,
aman

Prime / Enterprise Licensing Manager

Hi,
I have a customer with a co-resident PLM/ELM and they have changed their DNS. Just wondering if any one has updated PLM/ELM instance DNS details and if they had any licensing impacts due to this change.
User guide specifies states re-hosting:
A hardware failure occurred and new hardware is required for Cisco Prime License Manager
Multiple Cisco Prime License Managers are desired and a subset of fulfillment licenses need to be moved to a new Cisco Prime License Manager
Thanks

Hi,
just refer this discussion
https://supportforums.cisco.com/document/12413781/how-change-dnss-ip-address-publisher-call-manager-105
regds,
aman

Not showing dashboard in cisco Enterprise License Manger

Dear All,
i have install CUCM 9.1 in UCS BE6000K
while installation i select only CUCM and installtion done
but when i access the CUCM after entering the ip address in the brower it's showing CUCM and Enterprise License Manger
CUCM is working fine i configured few parameter
issue when i click on Enterprise LIcense Manger i log in it's showing noting is there in the GUI page i can see only on top of the page left side corner Enterprise license manger and in right side top of the corner log in , about etc.
why is not showing this parameter like monitoring, dashboard, license usage,license management, inventory,administrion in the Enterprise License Manger

Hi Lalesh,
there is a bug
https://supportforums.cisco.com/thread/2252230
ELM GUI not displaying on Chrome 29+ and Firefox 25
CSCul30396
Description
Symptom:
ELM GUI does not display properly, only the page header is visible.
Conditions:
User is trying to access ELM using the latest version of Chrome or Firefox.
Workaround:
The ELM GUI displays properly on both Internet Explorer 9 and 10, as well as Safari (Mac and Windows).
regds,
aman

CUCM - Enterprise License Manager - API availablity

Hi,
I would like to know if any rest/soap APIs are available to fetch / get Call Manager licenses information whatever is displayed in ELM.
Could somebody please direct me to the right documentation for this ?
Thanks,
JP

You probably want to ask this in a developer forum.

Need help on cisco CUCM license issue

Hi Team,
I am using 9.0 version CUCM . This machine i have cloned from some other CUCM .So after logging into to CUCM web admin i am getting an error like The system is operating with an insufficient number of licenses. Configure additional licenses in your Enterprise License Manager in order to restore the ability to provision users and devices. So i tried to login to ELM Manager for applying license .But ELM is giving an error like invalid username and password. I am using the same username and password which i used to login into cucm web admin .
So can some one please help on this issue.
Thanks,
Sasikumar.

Try this,
Unknown username and password for Enterprise License Manager login
Description
I do not know the username and password of the system when it was originally installed, so I cannot log into Enterprise License Manager.
Resolution
Log into the platform CLI with the OS administration credentials and use the license management list users command to view the username to use for signing into the Enterprise License Manager application. If you are not sure what the password is for this username, you can use the license management change user password command to change this password.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_0_1/CUCM_BK_E596FD72_00_enterprise-license-manager-user-90_chapter_0101.html#CUCM_RF_I970430F_00
HTH
Manish

Prime License Manager web page will not load

Hi,
I have a CUCM 10.5(1)SU1 cluster comprising two servers.
I want to use the Prime License Manager on the CUCM Publisher but when I choose the Cisco Prime License Manager link from the Installed Applications page the PLM login page does not appear - all I see is a blank white page - the correct url is shown in the address bar.
It works fine on the CUCM subscriber and on the two Unity Connection servers I have deployed using the same version of software.
I have restarted the CUCM Publisher and tried different browsers on two different PC's with the same result.
Can anyone suggest what else I could try? - running PLM on another server would be difficult to justify to the customer as this is how we have set up the other clusters that we have deployed for them.

Hi James,
check the bug if it helps
Prime License Manager blank login page/unable to login
CSCur95552
-->
Description
Symptom:
Blank login screen or login failures when attempting to use Prime License Manager.
Conditions:
Attempting to login to Prime License Manager GUI
Workaround:
Regenerate the IPSec certificate on the node that Prime License Manager resides. Restart the DRF Master and DRF Local services (DRF Master can only be restarted if it is a Publisher that PLM co-resides)
Once regenerated and the services restarted you will be able to access the page to login

"License" for Prime License Manager

I've just installed Prime License manager and it gets to Demo Mode by default. As per the user guide:
Demo mode in Cisco Prime License Manager refers to the fact that no license file has been installed yet.
During the first license file installation process, Cisco Prime License Manager is registered with the Cisco
licensing back office and is no longer in Demo mode. Product instances managed by Cisco Prime License
Manager are not in compliance as long as Cisco Prime License Manager is in Demo mode. Each product
type (for example, Unified CM, Unity Connection) has its own version of "demo mode" that operates
independently of Cisco Prime License Manager’s Demo mode.
The statement above doesn't seem clear to me. Does PLM require a "PLM" license for it to be fully usable, or does it merely need to add valid licenses for UC instances (CUCM, CUC) for PLM to upgrade from demo mode to fully usable.
Thanks in advance,
Charles

Hi,
You mean to say that after you have installed permanent license and is still showing Demo Mode.
Can u try creating separate Product instance and then, check ?
regds,
aman

Cisco Unified Communications Manager

Can someone tell me the main diferences between OCMS and Cisco Unified Communications Manager?
Best regards,
Joel.

1.Licensing on v10 is not different from version9. But yes it has been renamed to Cisco Prime License Manager.
If you compare licenses on v10 to CUCM version 8.X or earlier, then in that case you will see a BIG change. If you need more info about this change please do let me know.
2.IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
Note IM and Presence Service Release 9.1(x) is supported only with Cisco Unified Communications Manager Release 9.1(x).
Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/10_x/CUCM_BK_CD1DB914_00_compat_matrix/CUCM_BK_CD1DB914_00_compat_matrix_chapter_011.html#CUP0_RF_SECB5848_00
3. End user features include SAML SSO, vido on hold (contact center environment), etc. This session on routing enhancement covered urgent priority which would also translate to end user experience as they might not face the delay in call completion.

Cisco Unified Communications Manager 10.0 - New Features Google Hangout Q&A Session

Engineer, Customer Support, Cisco
Welcome the Cisco Support Community Google Hangout Q&A Session about Cisco Unified Communications Manager 10.0. If you have any questions regarding the product or the content of the Google Hangout, please post them here.
Cisco UCM Product: http://cs.co/cucm10 http://cs.co/cucm10
Google Hangout Page : https://plus.google.com/events/cmt40r73djuhnauh5blg31k13ic

1.Licensing on v10 is not different from version9. But yes it has been renamed to Cisco Prime License Manager.
If you compare licenses on v10 to CUCM version 8.X or earlier, then in that case you will see a BIG change. If you need more info about this change please do let me know.
2.IM and Presence Service Release 10.0(1) is supported only with Cisco Unified Communications Manager Release 10.0(1).
Note IM and Presence Service Release 9.1(x) is supported only with Cisco Unified Communications Manager Release 9.1(x).
Source: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/10_x/CUCM_BK_CD1DB914_00_compat_matrix/CUCM_BK_CD1DB914_00_compat_matrix_chapter_011.html#CUP0_RF_SECB5848_00
3. End user features include SAML SSO, vido on hold (contact center environment), etc. This session on routing enhancement covered urgent priority which would also translate to end user experience as they might not face the delay in call completion.

Demo License key issue in Cisco Content Secuirty managment Virtual appliance

Hi,
I have installed a Cisco content security management appliance for customer evaluation. I have downloaded 45 day demo license key but unable to update the license key neither in GUI nor in CLI. I have referred installation guide and user guide but did not helped at all.
Snapshot from GUI

Would suggest to re-copy and paste the XML license - as most likely you have extra white space that is causing the malform when pasting/loading. If using Windows, try avoid using wordpad --- and use Notepad++ or similar.
http://www.cisco.com/c/en/us/support/docs/security/email-security-virtual-appliance/118301-technote-esa-00.html
-Robert

Cisco Enterprise License Manager

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