[Cisco FAQ] - Doctor report

Why should I run it? How should I run it? What information should I be looking for?

The Doctor Report is one of the most important tools that system operators can use to evaluate the configuration and operation of the DNCS. Output from the doctor report appears on the screen of the DNCS and is written to an output file called report._.doc in the /export/home/dncs/doctor folder.
To run the Doctor Report, type the following command in an xterm window on the DNCS:
SP Video TAC Lab SR 4.2>> /export/home/dncs/doctor/doctor -av
Best practices suggest that the Doctor Report should be run twice a day to check:
All processes are running.
System Time Messages (STMs) were delivered within the last 12 seconds.
The EUT (Entitlement Unit Table) was updated within the last 60 minutes.
All BFS carousels are up, all sessions are active and only one process per carousel.
The Doctor Report should be run once per day to verify:
No DNCS corefiles exist.
Each DNCS volume uses less than 80% of its space.
Each DNCS swap space is more than 1GB.
DNCS time is synched to an external source.
Seven days of IPG grid information is available and long descriptions are available,
The DNCS load average is consistent.
For version info and a detailed listing of all options for this utility, type the following command:
SP Video TAC Lab SR 4.2>> /export/home/dncs/doctor/doctor

Similar Messages

Cisco Unified CCX Reporting Server in Partial Service

I can't seem to find anything specific on this, so I'm hoping one of you can assist.
I have a client who is running UCCX 8.0(2) in failover HA, and they just noticed that one of their UCCX servers has the Control Center - Feature Service
Cisco Unified CCX Reporting Server in Partial Service.
The node that is reporting this to be in Partial Service is the standby node.
I was trying to compare with some other clients I have, but it appears they have actually deactivated this service, so I have nothing to judge against. No other services Feature or Network are in Partial Service on either node.
Do you know if the node reporting this is a standby HA server, then should this service show as Partial Service. The active node (Master) shows this service as IN SERVICE.
Thanks!

I believe this is used for the mobile supervisor, that's the Iphone app.
It is disabled on all our systems. If you are not using the Iphone app I suggest you turn it off.
Graham

Cisco Wireless AP Report.

I would like to develop a report package for Cisco Wireless device using the SNMP (MIB Objects) access. Can anyone suggest me what are all kind of report i can produce ..?
Like, CPU Usage, Memory and Buffer Usage, Process utilization and Conne cted Nodes. etc.,
Does this device suppor to get all kind of information from MIBs?.
Thanks,
Moorthy,

You can get the Aironet MIBs from: http://www.cisco.com/public/sw-center/sw-wireless.shtml but will have to look at the MIB definitions to find out which ones to use. There's no short cut.

Cisco UCCX Historical Reports

Application error when trying to execute a query for a single day or short period of a few hours I always get this error.

Hi Saeed
I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
I've previously 'corrected' some reports like this one to allow proper summarisation etc but it requires some Crystal Reports knowledge & software..
Aaron

Cisco Mars Printable Reports?

Has anyone found a decent way to print reports from the MARS that doesn't look like garbage. I've tried printing straight from the web console, cut and paste to a word doc, printing to PDF and the formating on all of them looks horrible.
Would it be that hard to put a "printer friendly" button on all the reports in the MARS?

You can go through "Cisco Security MARS 4.2.x Documentation Guide and Warranty" document
http://www.cisco.com/en/US/products/ps6241/products_documentation_roadmap09186a008066e2fa.html

Cisco UCCX Historical Reports Printing Issue

After a new installation of CUCCX Historical Reports 8.5 when the manager tries to print a report it is defaulting to save as a .xps document. If we select a physical printer in the box it reverts back to the save as .xps document, rinse and repeat. I've inculded a screen shot, thanks in advance for any assistance.

Hi Saeed
I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
I've previously 'corrected' some reports like this one to allow proper summarisation etc but it requires some Crystal Reports knowledge & software..
Aaron

Cisco UCCX Historical Reports 8.5

No grand total when running an agent summary report ?
Nearly every other UCCX report has grand total information. Even if I perform a sum/average function to get the totals/averages manually the formula does not work. Because UCCX formats time in a H:MM:SS format all of the time based data starts with a 0. This 0 causes a #DIV/0! error because you can’t run an average on data the starts with 0.
So, we need one of two things to be fixed on this report. Either the grand totals are built into the report (preferred method), or the time format needs to drop the hour if the value of the cell is less than 60 minutes. The work around for this defect is to gather the data from WFM and paste into the report. This might be resolved for the most part as the customized reports are created. Any suggestion
Thanks

Hi Saeed
I'd agree with your comments. Personally I would incorporate them into the HRC report; I guess if you speak to Cisco about this it would be an 'enhancement request' at best that would take a long time to be resolved.
I've previously 'corrected' some reports like this one to allow proper summarisation etc but it requires some Crystal Reports knowledge & software..
Aaron

[Cisco FAQ] - Set-top box user guide?

Is there a website where I can download a user guide for my Cisco set top?

http://www.cisco.com/web/consumer/support/prod_tv_set_tops.html

Cisco Agent Detail Report

When running the Cisoc Agent Detail Report I am seeing the following SQL commented out:
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman","serif";}
            INSERT #selected_agents(agentID, profileid)
            SELECT DISTINCT r.resourceID, r.profileid
            FROM db_cra.dbo.ResourceGroup rg, db_cra.dbo.Resource r, #selected_names sn
            WHERE       rg.resourceGroupID = r.resourceGroupID AND
                  rg.resourceGroupName = sn.name and
                  rg.profileid = r.profileid and
                   (r.active = 1 or
                  r.dateinactive >= @starttime)
which is making it difficult to report by Resource Group. My question is has anyone run into the root cause that this has been commented out? My concern is that it was commented out becuase it caused some undesirable outcome. Thank you in advance.

ICD_Agent_Call_Summary [ us_en ] version which refers to
Exec db_cra.dbo.sp_agent_call_summary '$StartDate', '$EndDate', $SortBy, N'$ResourceGroup', N'$AgentName', N'$SkillName', N'$TeamName'
which then calls getListOfAgents which takes in the resourcegroup passed and does parse2 [ so far so good ].
* Parse2 in turn calls ParSeString which inserts the each token ( rather resource name ) in a temporary table selected_names
--defective code
Then irrespective of the resourcegroup passed, it does select on resource table to get a list of agents and inserts into the temp table #selected_agents.
So both temporary table selected_names and selected_agents are now populated.
Back @ sp_agent_call_summary immediately following exec of getListOfAgents, it does not touch selected_names again, selected_agents is touched only for joins with other tables in my version. I would think that even for most sloppiest code, selected_names would be used to delete agents from "selected_agents" who do not belong to any resourcegroup in the selected_names table before using it for joins.
In some of the other reports I see how parse2 and selected_names and selected_agents is used to get the right list of agents, however not on this one.
Thanks for your help.
sd

[Cisco FAQ] - What are the SDV messages logged in the EventLog on the USRM?

Can you please give me the SDV messages on this EventLog?

SDV Messages in the EventLog on the USRM
Reference: Time Warner Cable Switched Digital Video Channel Change Message Interface Specification (TWC-SDV-CCMIS).
ABREVIATIONS:
Conf – Confirmation
Init – Initialization
MPN – MPEG Program Number
Rx – Message received by the USRM
SDB – Switched Digital Broadcast, aka Switched Digital Video (SDV). SDB is part of the message name in the TWC CCMIS spec.
SDV – Switched Digital Video
Sm – Session Manager
Sel – Select
SGID – Service Group ID
SID – Source ID
STB – Set-Top Box
Tx – Message sent by the USRM
TWC Channel Change Message Interface Specification (TWC-SDV-CCMIS)
Message Name in CCMIS
(appears in EventLog as)
Description / Example from the USRM EventLog
SDBInitRequest (SdvSmRxInitReq)
Sent by SDV Client to report client initialization data to the server, i.e., to register with the Server.
2012/02/20 00:08:01.831 SdvSmRxInitReq,STB=10.142.85.250,TID=0x1,SesID=38c85cdbd4da/0,SGID=7998,Ver=0
SDBInitConfirm (SdvSmInitConf )
Sent by the SDV Server to configure the Client.
2012/02/20 00:08:01.831 SdvSmInitConf,STB=10.142.85.250,TID=0x1,SesID=38c85cdbd4da/0,RC=x0
SDBProgramSelectRequest
(SdvSmRxSelReq)
Sent from a User to the SDV Server to request that a broadcast program be provided.
2012/02/21 00:00:00.206 SdvSmRxSelReq,STB=10.120.21.0,SesId=f45fd494bcaa/0,TID=0xc2,SGID=7964,Tuner=0,SID=10097,TunerUse=0x1
SDBProgramSelectConfirm
(SdvSmTxSelConf)
Sent from the SDV Server to a User in response to the SDBProgramSelectRequest.
SdvSmTxSelConf,STB=10.120.21.0,TID=0xc2,SesId=f45fd494bcaa/0,RC=OK,MPN=10097,Freq=69300
0000,Mod=16,Tsid=51247,SGID=7964
ABREVIATIONS:
Bw – Bandwitdh
Cmd – Command
Conf – Confirmation
Req – Request
RID – Resource ID (e.g., management IP address of an edge QAM)
Rm – ResourceManager
SGID – Service Group ID
SID – Source ID
STB – Set-Top Box
Sel – Select
SDV Session Setup on the USRM
/opt/usrm/linux-tools/usrmcctail
Displays Channel changes and QAM operations, combining all operations related to a single transaction together.
SDBProgramSelectRequest
(SelReq)
SDBProgramSelectConfirm
(SelConf)
ResourceManagerBandwidth Request
(RmBwReq)
ResourceManagerCreateSession
(RmCreateSession)
ResourceManagerCommandSuccess
(RmCmdSuccess)
[root@USRM01 linux-tools]# usrmcctail
++++++++++ 001ac332e0ea/0x766 ++++++++++
SelReq         2009/12/02 03:01:31.551 STB=5.134.14.212 Tuner=0 SGID=34110 SID=1350
SelConf         2009/12/02 03:01:31.551 RC=OK MPN=1014 Freq=567000000
++++++++++ 0002dea51bfc/0x1a5 ++++++++++
SelReq         2009/12/02 03:01:32.762 STB=5.173.11.94 Tuner=0 SGID=34007 SID=1519
RmBwReq         2009/12/02 03:01:32.764 BW=3750000 GDA=232.129.2.95
RmCreateSession 2009/12/02 03:01:32.765 SesId=0019b9f7e096/6266778 RID=172.30.104.6 chan0=10 EdgeIn=172.30.104.134 GDA=232.129.2.95
SelConf         2009/12/02 03:01:32.765 RC=OK MPN=1058 Freq=597000000
RmCmdSuccess   2009/12/02 03:01:32.776 Cmd=CreateSession RID=172.30.104.6
++++++++++ 001ac332e0ea/0x767 ++++++++++
SelReq         2009/12/02 03:01:33.089 STB=5.134.14.212 Tuner=0 SGID=34110 SID=1333
RmBwReq         2009/12/02 03:01:33.091 BW=15000000 GDA=232.129.2.124
RmCreateSession 2009/12/02 03:01:33.092 SesId=0019b9f7e096/6266779 RID=172.30.92.9 chan0=6 EdgeIn=172.30.93.50 GDA=232.129.2.124
SelConf         2009/12/02 03:01:33.092 RC=OK MPN=1066 Freq=597000000
RmCmdSuccess   2009/12/02 03:01:33.116 Cmd=CreateSession RID=172.30.92.9
ABREVIATIONS:
Cmd – Command
RID – Resource ID (QAM management IP address)
Rm – ResourceManager
RPC Error Codes – USRM Resource Manager
RPC Error Description – from Generic QAM Interface (GQI) Specification
RPC Error Code
GQI_NO_ERROR
0x90020000
GQI_ERROR_RPC_OUT_OF_MEMORY
0x90020001
GQI_ERROR_RPC_HARDWARE_FAILURE
0x90020002
GQI_ERROR_RPC_SESSION_NOT_FOUND
0x90020003
GQI_ERROR_RPC_MISSING_MSK
0x90020004
GQI_ERROR_RPC_SESSION_ALREADY_EXISTS
0x90020005
GQI_ERROR_RPC_INSUFFICIENT_MEMORY
0x90020006
GQI_ERROR_RPC_INSUFFICIENT_CAPACITY
0x90020007
GQI_ERROR_RPC_PROVISION_FAILURE
0x90020008
GQI_ERROR_RPC_PROGRAM_NUMBER_CONFLICT
0x90020009
GQI_ERROR_RPC_BANDWIDTH_UNAVAILABLE
0x9002000A
GQI_ERROR_RPC_SAME_GIGAIP
0x9002000B
GQI_ERROR_RPC_GIGAIP_INVALID
0x9002000C
GQI_ERROR_RPC_GIGAIP_FAILURE
0x9002000D
GQI_ERROR_RPC_GROUP_SDB_SESSION_FAILURE
0x9002000E
GQI_ERROR_RPC_INSUFFICIENT_OUTPUT_CAPACITY
0x9002000F
GQI_ERROR_RPC_ROUTE_CONFLICT_OUTPUT
0x90020010
GQI_ERROR_RPC_ROUTE_CONFLICT_INPUT
0x90020011
GQI_ERROR_RPC_ROUTE_NOT_FOUND
0x90020012
GQI_ERROR_RPC_ROUTE_ALREADY_EXISTS
0x90020013
GQI_ERROR_RPC_INVALID_MULTICAST_ADDRESS
0x90020014
GQI_ERROR_RPC_INVALID_SOURCE_ADDRESS
0x90020015
GQI_ERROR_RPC_STAT_MUX_GROUP_DEJITTER_FAILURE 0x90020016
0x90020016
GQI_ERROR_RPC_GIGE_TYPE_CONFLICT
0x90020017
Example
2010/06/08 14:56:08.097 RmCmdFail,Cmd=CreateSession,RID=10.78.193.104,Status=0x9002000a,SesId=0015c5603cd0/20587682,MPN=1028,BW=3750000,GDA=232.181.0.71

[Forum FAQ] The Reporting Server cannot be reinstalled on a same SQL Server Reporting Service instance

Symptom: Sometimes, when you want to reinstall the Reporting Server Role for Operation Manager 2012,
but you may encounter an issue that the Reporting Server Role cannot be reinstalled after you successfully uninstall it. When you check the System Center Operation Manager installation log, you can find the following error as shown in Figure 1.
Figure 1: Reporting Server Role cannot be reinstalled
It seems that the SQL Server Reporting Service has not been configured properly. When you open Reporting Services Configuration Manager to check the settings, the settings seem fine though.
Even you recreate Reporting Service Database, the error remains.
After reviewing the OpsMgrSetupWizard.log, we get the following errors when wizard try to connect to SQL Server Reporting Instance (Figure 2).
[07:24:05]: Error: :CheckHttpAddressResponse failed: Threw Exception.Type: System.Net.WebException, Exception Error Code: 0x80131509, Exception.Message:
The remote server returned an error: (500) Internal Server Error.
[07:24:05]: Error: :StackTrace: at System.Net.HttpWebRequest.GetResponse() at Microsoft.EnterpriseManagement.OperationsManager.Setup.ReportingComponent.CheckHttpResponseFromSRSUrl(String
httpSite)
Figure 2: Error Log -1
It indicates the Reporting Service encounters an internal error. The Website cannot handle the request. So you may check the Reporting Service log which is located in C:\Users\Administrator.SCOM2012\AppData\Local\SCOM\LOGS
and the following errors may be found (Figure 3).
library!ReportServer_0-18!1448!03/30/2014-02:53:23:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException:
Unable to load assembly Microsoft.EnterpriseManagement.Reporting.Security, Microsoft.ReportingServices.Diagnostics.Utilities.ServerConfigurationErrorException: The report server has encountered a configuration error. ---> System.IO.FileNotFoundException:
Could not load file or assembly 'Microsoft.EnterpriseManagement.Reporting.Security' or one of its dependencies. The system cannot find the file specified.
File name: 'Microsoft.EnterpriseManagement.Reporting.Security'
Figure 3: Error Log -2
Reason: After the Reporting Server is installed on a SSRS instance, the Reporting Server of SCOM
needs to modify the web.config and rsreportserver.config file to add its own assembly to make the Reporting Server work. But it does not change it back when Reporting Server is uninstalled. So the assembly cannot be loaded and the SSRS cannot respond
our requests.
Resolution: When the Reporting Server is installed, the old web.config and rsreportsserver.config
files will be backed up to web.config1 and rsreportsserver.config1. So you just need to change the files’ name back, then try to install Reporting Server of SCOM again. Everything would go smoothly.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Hi AakashGhare,
According to your error message, SQL Server 2008 databases are version 655. SQL Server 2008 R2 databases are 661. When you are trying to attach an 2008 R2 database (v. 661) to an 2008 instance and this is not supported. As other post, once the database has
been upgraded to an 2008 R2 version, it cannot be downgraded. You'll have to either upgrade your 2008 SP2 instance to R2, or you have to copy out the data in that database into an 2008 database (such as using the data migration wizard).
In addition, if you want to use a Windows Batch file code and command to automatically login to SQL Server, detach database and attach a new one database, there is a similar details about batch code for attaching database to a new database, you can refer
to this article.
http://notesbyparth.wordpress.com/2012/06/29/run-sql-commands-from-windows-batch-file-or-attachdetach-database-automatically-using-batch-script/
Regards,
Sofiya Li
Sofiya Li
TechNet Community Support

[Cisco FAQ] - What is the USRM equivalent of the releaseOldSessions script that runs on the DNCS?

HOw do i tear down VOD Sessions that are older than 4 hours

NOTE: When the VOD Session Manager is a USRM, Cisco refers to this USRM as a VSM.
Here is an explanation of how the VOD Session Manager (VSM) initiates a release of VOD sessions that are older than 4 hours (configurable). The algorithm described below is similar to the releaseOldSessions script on the DNCS that many of our customers are familiar with. Both release VOD sessions that are older than 4 hours old. Also, the VSM has a retry and session audit mechanism built into its algorithm that is absent in the releaseOldSessions script on the DNCS. The main difference is that this functionality is built into the VSM, but the releaseOldSessions script must either be run manually on the DNCS or put into the DNCS crontab. The VSM will make the decision to release a VOD session base on age, typically configured for 4 hours, and then the VSM will send up to 3 teardown requests to the Edge Resource Manager (ERM). NOTE: Both the VSM and ERM are Linux servers running Cisco USRM software.
The “releaseOldSessions” algorithm is configured on the VSM in the Web UI under Applications.VodSm.Configuration as shown in the screen shot below:
Applications.VodSm.Configuration.SessionTimeout = 14,400 seconds (default, configurable)
ReleaseRetryCount = 3 (default, not configurable)
ALGORITHM: The VSM, being the VOD Session Manager, will send a session release request to the appropriate Edge Resource Manager (ERM) based on the configured “SessionTimeout”. By default this value is 14,400 seconds (4 hours, configurable). When the age of a VOD session reaches the SessionTimeout, the VSM will locate the appropriate ERM and send it a session release request for that session. If the ERM fails to acknowledge this release request, the VSM will retry the session release for the number of times configured in ReleaseRetryCount, which is 3. NOTE: Cisco Development has chosen a value of 3 for this parameter (the ReleaseRetryCount is not configurable). If after the 3rd release retry, the VSM still does not have an acknowledgement of session teardown from the ERM, the VSM will initiate a session audit of that ERM as a final attempt to tear down the session.

FAQ: Crystal Reports を使用した Windows フォームアプリケーションが原因でシャットダウンできない

【タイトル】
Tip: Crystal Reports を使用した Windows フォームアプリケーションが原因でシャットダウンできない
【詳細/質問】
Visual Studio がインストールされた環境にて、Crystal Reports を使用したアプリケーションを閉じる際に次のようなエラーが発生する。
"Title: Microsoft Visual C++ Runtime Library　Runtime Error!
Program: u2026\TestReport.vshost.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the applicationu2019s support team for more info."
【対象製品】
Crystal Rpeorts 2008
【原因】
レポートがXMLデータソースへの接続を行う際に crdb_xml.dll を使用します。このDLLファイルは java.exe を呼び出しバックグランドで使用されます。 Visual Studio はJava Virtual Machine を正常に終了することができないため、反応が無くなるかもしくはエラーを発生をさせます。
【解決策/回答】　
レポートの使用時に XMLデータソースへの接続方法として ADO.NET(XML) を選択します。この接続方法を使用することで、crdb_adoplus.dll が使用され当該現象を回避できます。

Re: HELP - setting page margins doesn`t work correctly
上記スレッド内のRASを使う方法で、一応解決致しました。
【手順】
参照設定に以下を追加
CrystalDecisions.ReportAppServer.ClientDoc;
CrystalDecisions.ReportAppServer.Controllers;
CrystalDecisions.ReportAppServer.DataDefModel;
CrystalDecisions.ReportAppServer.ReportDefModel;
余白の設定を以下に変更
CrystalDecisions.ReportAppServer.ClientDoc.ISCDReportClientDocument rcd;
rcd = report.ReportClientDocument;
CrystalDecisions.ReportAppServer.Controllers.PrintOutputController poc;
poc = rcd.PrintOutputController;
poc.ModifyPageMargins(margins.leftMargin, margins.rightMargin, margins.topMargin, margins.bottomMargin);
poc.PrintReport(null);
これで、通常使うプリンタに正しい余白で出力する事ができました。
過去スレッドの探索不足でした、お騒がせして申し訳ありません。

Cisco Secure ACS "reports and activities" problem

Hi, I am running ACS 3.3(3) Build 11.
When I select the "next page" from any of the reports, I get a "page cannot be displayed" error. (1st page is fine).
Any ideas what this can be caused by?
Cheers, Steve.

Not sure about this problem.. .but the ACS interface for searching reports is dire.
Why not try aaa-reports! There's a free 60 day trial. We have tools to remotely pull down all CSVs from any number of ACSs and import & report on most of the ACS logs.
Apols for the shameless plug.. but this can save you a lot of time and effort.
www.extraxi.com

Cisco Prime Infrastructure Reporting

I'm after a report that details the Ethernet utilisation of every AP in a given area, with data every hour over the period of a whole month.
Does anyone know if this is possible in CPI? I can't see a way to run a custom report (which is terrible) and none of the other reports seem to give me that kind of granularity over that period of time.
If not possible in CPI is there a way I can get access to the raw data?
Thanks

You may be able to query via the REST API.
It's not really well documented in the manuals but documentation is included in the PI server itself or you can download a static copy here.

[Cisco FAQ] - Doctor report

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