Cisco Finesse- Agent Unable to Login

Hi,
When I connect Finesse Webpage for loggin, the system displays "Invalid ID or password. Please try again.". But I make sure the ID and password are correct.
In Team Resource tab, I just only see Default with ID 1.
Anybody know this issue?
Thanks
Thuc

Hi all,
I opened TAC case and the engineer looked that the Peripheral ID had been wrong. And I changed it and fixed issue.
Thanks all

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http://docwiki.cisco.com/wiki/Unable_to_login_Unified_CCX_Agent_in_an_Extension_Mobility_setup
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I have a Cisco WCS 4.x Server installed on Windows Server.I am not able to login to the WCS Server through Root username password. I have recover the root password through WCS password recovery procedure.After the password recovery i was able to login to the WCS and it started working with the new password.
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UCCX CAD agent not able to login when using C-series server
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UCCX on C-series server with VmWare
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Hi Guys,
I have the next issue: I have a 7911 that is not connecting to JTAPI. I know that this is an issue on the config of the CM, but I have double checked and I have the phone added on the JTAPI user.
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2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD1883 GetDebugInfo --------------------- Begin: CONTROL_FAILURE_CONF ---------------------
2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD1920 CONTROL_FAILURE_CONF: InvokedID = 3
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2009-11-11 12:31:45.765 DEBUG [0xac4] PhoneDev: PD2195 GetDebugInfo --------------------- End: CONTROL_FAILURE_CONF ---------------------
I attached th full degug.
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Hi,
Thanks for the answer. This Week I reboot this CUCM, but the issue remains. I also tried stoping the CTI manager process, but didnt help.
The version of the CUCM is: 6.1.2.1000-13
The version of the IPCCX is: 5.0(2)SR01_Build053
I checked if the User's Device Profile was associated, I'm not sure if it is. I enter the user device profile and then I check that this user was assosiated with CTIManager. Do this means that this profile is associated?
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Hello,
After upgrading UCM 8.6 to 10.5 and UCCX 8.5 to 10.5 I can't add new agents. I have installed second UCCX and reused CTI and RMCM users, registered CIPC, created end-user, configured IPCC extension and set CIPC in controlled devices on end user and rmcm user. DN is not a shared line. When I try to login to CAD it asks to associate the phone with RM JTAPI provider user. Agents created before upgrade works fine. I see the following traces:
120643: Aug 08 16:46:18.387 MSK %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.1.9.66,port=62888,localport=12028] Msg is {length=71 type=SET_AGENT_STATE_REQ,invokeId=47,agentState=LOGIN,eventReasonCode=1,forcedFlag=False,agentID=m.denisov2,agentDN=1900,agentPwd=***** }
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120646: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Agent m.denisov2 is outbound capable.)
120647: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Rsrc: m.denisov2 Contacts:
120648: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Rsrc: m.denisov2 PrevState: UNKNOWN PrevStateSet:false
120649: Aug 08 16:46:18.401 MSK %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD RU-MSK-DIRECT_SALES:
120650: Aug 08 16:46:18.697 MSK %MIVR-SS_RM-7-UNK:Trying to authenticate agent m.denisov2
120651: Aug 08 16:46:18.880 MSK %MIVR-SS_RM-7-UNK:Processing msg: class com.cisco.wf.subsystems.rmcm.msgs.UserAuthJobResponse Rsrc:m.denisov2
120652: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-7-UNK:Rsrc: m.denisov2 New State:LOGOFF Old State:LOGOFF Reason code:1
120653: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-7-UNK: The mapping SEP902B34750ED4-m.denisov2 has been added
120654: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-7-UNK:Terminal SEP902B34750ED4 IPv6 Address is NULL
120655: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-3-LOGIN_FAILED:Login of resource failed: Module Name=RM component,The description of a message sent from/to the RM=CTISetAgentStateReqMsg (Rsrc:m.denisov2 InvokeID:47 State:LOGIN Forced:False),A specific description for a trace=problems in JTAPI or CM
120656: Aug 08 16:46:18.927 MSK %MIVR-SS_RM-7-UNK:Posting msg CONTROL_FAILURE_CONF Socket:Socket[addr=10.1.9.66,port=62888,localport=12028] invokeID:47 failureCode:CF_GENERIC_UNSPECIFIED errorCode:88001 text:Unable to login agent due to problems in JTAPI or CM in CTI Server's message queue
120657: Aug 08 16:46:18.927 MSK %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CONTROL_FAILURE_CONF }
120658: Aug 08 16:46:18.928 MSK %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CONTROL_FAILURE_CONF,invokeId=47,failureCode=CF_GENERIC_UNSPECIFIED,errorCode=88001, text=Unable to login agent due to problems in JTAPI or CM to socket: Socket[addr=10.1.9.66,port=62888,localport=12028] }
120659: Aug 08 16:46:18.928 MSK %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CONTROL_FAILURE_CONF to Socket[addr=10.1.9.66,port=62888,localport=12028] }
I have tried to disassociate and associate the phone with rmcm user and even rebooted UCCX, how can i troubleshoot this problem furher?
I use IPv4 only, what means line 120654, is it normal?
Regards,
Maxim

I have installed second UCCX and reused CTI and RMCM users,
It sounds like the upgrade is irrelevant here, and what we're really troubleshooting is your second UCCX installation which is using the same accounts as your first UCCX installation.
Of course, I've been around long enough to know that communication breakdowns are common, and you may have not meant that.
For example, maybe what you meant was, you added an HA node? But if not, and you really installed a new instance while reusing the existing credentials, I would suggest creating new app users for your new UCCX and not sharing them.
PS It's very hard for me to read your log snippet with the black background. Could you edit your post and remove the formatting please? Thanks.

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