Cisco Historical reports Data Mismatches

dear all
i need to ask you about cisco Historical reports, i am using UCCX 8.6 and CUCM 8.6
i am collecting data of calls presented handled and Abundant from these three reports:
ccdr Call detail
csq detail
call abandont detail
from all these reports data is different and difference is around 1000 calls of all month, abundant presented and handle all three are showing data mismatched,
Second question is which report i should use to get data of: presented calls, handled calls abundant calls and per agent abundant calls, please suggest 
please help me to resolve this issue 

Kindly read the following for better understanding of their relationship
a) UCCX Reporting Guide - Data reconciliation between reports
b) UCCX Report Developer Guide - Interpret Database Records
Thanks!
-JT-

Similar Messages

  • Cisco Historical Report no displays data after an CCX update

    Hi team.
    I have an issue with the Cisco Historical Report.
    On December 14 we performed a version update of UCCX:
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    Old Version 8.5.1.10000-37
    Now I am informed by the Call Center Supervisor can not generate reports in the CHR with dates before 14 December.
    When you request a report, for example, the 1st to March 31, 2012, the error "No report data to display the specified date range." (See attached image Cisco Historical Report (4). JPG).
    When asked the same report, but from the 1st to 31 January 2013, the report is generated successfully and the Supervisor can see the data.
    Anyone have idea why this happens?. You should not miss the update data to make and less with the UCCX server restart. Or can it?.
    Thanks in advance.
    Best regards.
    Ernesto González

    Up

  • UCCX 7.0.1SR5 to 8.0 upgrade while also adding LDAP integration for CUCM - what happens to agents and Historical Reporting data?

    Current State:
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    I was doing some more research looking at the DB schema for UCCX 8.
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  • Can Cisco Historical Reports Report Average Hold Time for Incoming Calls?

    Is the a way that Cisco Historical can report on the Average Hold Time for Incoming Calls? User is trying to figure out if there is a hold time prior to the agent picking up the call.
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    Hi,
    You can check the link belowCisco Unified Contact Center Express 5.0 Historical Reporting Administrator and Developer Guide:
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    Trad

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    Edited by: jhall3483 on May 14, 2010 11:27 PM

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    Edited by: jhall3483 on May 16, 2010 9:26 PM

  • CCX Historical Reports issue

    Hi everyone,
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    Hi
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    Aaron
    Please rate helpful posts...

  • Historical Reporting UCCX 8.5 (1)

                       Help Help Help !!!!! Urgent
    we have meeting with client who is running UCCX7.0 and needs to upgrade UCCX8.5 (1). The question he migh ask about historical reporting. If they backup the current UCCX 7.0 historic reports data on sql 7 , How we restore to new UCCX 8.5 ?? How reporting in UCCX 8.5 (1) works ? What sort of reports store on UCCX historix reporting section? How it is true that historical reporting stores inside UCCX 8.5 (1) box ?? Please provide little introduction about reporting in related to above scenario. Thanks

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  • UCCX Historical Report Error

    Hi,
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    Saima

    Hi Saima,
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    Anand
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  • UCCX 9.x Historical reports

    Hi
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  • Verifying data coming from Cisco Unified CCX Historical Reports

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  • Cisco Unified CCX Historical Reports

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    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf
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    http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf
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    Anand
    Please rate helpful posts !!

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