Cisco IE-3000 8TC doesn't recogze 4SM fiber sfp module

Question

Have a few Cisco IE-3000 8TC switches with the  4SM FIber SFP expansion modules. The switches do not discover these ports at all. I'm assuming that thhere is a fix or firmware upgrade, would appreciate any help.

Answer 1

Isgabrillo, Please see below.
I wasn't able to see a PID for the SFP's, but they are Cisco GLC-FE-100LX
THe switch doesn't seem to recognize the 4SM module that is currently attached. As I stated, I have a few already installed in the field that I am not able to contact right now, but have the same issue. I think I read in a blog somewhere that someone had the same issue and there was an IOS update that cured it.
Switch#sh inv
NAME: "1", DESCR: "IE-3000-8TC"
PID: IE-3000-8TC       , VID: V03  , SN: FOC1826Y36B
NAME: "IE-3000-8TC - Module in slot 1", DESCR: "IE-3000-8TC - Module in slot 1"
PID: IE-3000-8TC       , VID: V03  , SN: FOC1826Y36B
Switch#dir flash
%Error opening flash:/flash (No such file or directory)
Switch#sh version
Cisco IOS Software, IES Software (IES-LANBASEK9-M), Version 12.2(58)SE2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Thu 21-Jul-11 00:59 by prod_rel_team
ROM: Bootstrap program is Xmen2 boot loader
BOOTLDR: IES Boot Loader (IES-HBOOT-M) Version 12.2(44r)EX5, RELEASE SOFTWARE (fc1)
Switch uptime is 4 minutes
System returned to ROM by power-on
System image file is "flash:/ies-lanbasek9-mz.122-58.SE2/ies-lanbasek9-mz.122-58.SE2.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
cisco IE-3000-8TC (PowerPC405) processor (revision S0) with 131072K bytes of memory.
Processor board ID FOC1826Y36B
Last reset from power-on
1 Virtual Ethernet interface
8 FastEthernet interfaces
2 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
64K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address       : 50:67:AE:72:AE:00
Motherboard assembly number     : 73-15595-01
Motherboard serial number       : FOC18258RWT
Model revision number           : S0
Motherboard revision number     : A0
Model number                    : IE-3000-8TC
System serial number            : FOC1826Y36B
Top Assembly Part Number        : 800-28538-03
Top Assembly Revision Number    : A0
Version ID                      : V03
CLEI Code Number                : CMMFE00ARB
Hardware Board Revision Number  : 0x02
CIP Serial Number               : 0x8E72AE00
SKU Brand Name                  : Cisco
Switch Ports Model              SW Version            SW Image                 
*    1 10    IE-3000-8TC        12.2(58)SE2           IES-LANBASEK9-M          
Configuration register is 0xF
Switch#exit
Switch#dir flash:
Directory of flash:/
  736  -rwx        3096   Mar 1 1993 00:00:55 +00:00  multiple-fs
    2  drwx        1024   Mar 1 1993 00:06:38 +00:00  ies-lanbasek9-mz.122-58.SE2
  732  -rwx         676   Mar 1 1993 00:07:33 +00:00  vlan.dat
  733  -rwx        1915   Mar 1 1993 00:00:58 +00:00  private-config.text
  735  -rwx        1424   Mar 1 1993 00:00:58 +00:00  config.text
64094208 bytes total (45407744 bytes free)
Switch#exit