Cisco Interaction Manager and PCCE

Having an issue trying to integrate CIM 9.0(2) with PCCE 9.0(4).
Emails are not being delivered to integrated queue's. Looking into the DB the activities are not being queued to CCE at all.
TAC is following the path that this is related to ECC variables being mis-configured.
Only issue is that since this is PCCE, ECC's are configured with deployment scripts and cannot be viewed or modifed since the tools are removed.
Did a full- reinstall (This was a new install the begin with), after running the integration wizard, and going to the queue properties, then to the ECC variables tab, and recieve a message that "CIM has detected ECC variables have been deleted from UCCE, and thus have been deleted from CIM".
Has anyone seen this before?

defiantely looks database issue, i wonder how the integration wizard ran without any issues.
since it has already ran once, i think you will not be able to run it once again and you have to tweak the config from system console.
to prove further, can you please zip the full log folder and share it here.
also please attach the DB config screenshot if possible.
for that you have to login to system partition and explore under,
system --> partition --> <whatever partition>-->database tab under properties.
screenshot is attached for the reference.
regards
Chintan

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I just tested this. If i login as an agent i see the gadget but if i login as supervisor, i do not see the gadget.
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Hey Lara, the emails are not getting queued because they are abnormally handled after success path of Queue to skill group.
please add a wait node, after success path of queue to skill group. set time in wait node to max time you want emails to stay in queue. may be after this you can use another queue or send some label back to CIM, which matches to non IPTA group on CIM.
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Hi laranoueir
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Thank you for the reply.
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Hi Carl Messer ,
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Cisco Interaction Manager and PCCE

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