Cisco IP Phone 8945 not present in cucm version: 7.1.5

I am trying to add a Cisco ip phone type 8945 to a CUCM version version: 7.1.5.33900-10
The phone type 8945 does not show up in the drop down window in my Callmanger.
I am trying to find out if i need to add the new firmware for 8945 and the device package ? or only the firmware will do the job ?
Suley

Hi Souley,
When you are trying to add a new model/device type you will need
to use the Device Pack
Like the latest for 7.1.5
cmterm-devicepack7.1.5.36121-2.cop.sgn
From;
http://www.cisco.com/web/software/282074299/102827/cmterm-devicepack-7_1_5_36121-2_Readme.pdf
Cheers!
Rob
"When it comes to luck you make your own  " 
- Springsteen

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     no supplementary-service h225-notify cid-update
     redirect ip2ip
     fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
     h323
      no h225 timeout keepalive
      call preserve
     sip
      bind control source-interface GigabitEthernet0/0
      bind media source-interface GigabitEthernet0/0
      registrar server expires max 600 min 60
    voice class codec 1
     codec preference 1 g711ulaw
     codec preference 2 g711alaw
     codec preference 3 g729r8
    voice class h323 1
      h225 timeout tcp establish 3
      call preserve
    voice class custom-cptone ABC-Company
     dualtone disconnect
      frequency 425
      cadence 500 500
    voice register pool-type  7821
     description Cisco IP Phone 7821
     reference-pooltype 6921
    voice register pool-type  7841
     description Cisco IP Phone 7841
     reference-pooltype 6941
    voice register global
     mode  cme
     source-address 10.118.0.10 port 5060
     timeouts interdigit 2
     max-dn 200
     max-pool 100
     authenticate register
     authenticate realm all
     timezone 42
     time-format 24
     date-format D/M/Y
     mwi stutter
     mwi reg-e164
     voicemail 5000
     call-feature-uri pickup http://10.118.0.10/pickup
     call-feature-uri gpickup http://10.118.0.10/gpickup
     tftp-path flash:
     file text
     create profile sync 0001170446349417
     ntp-server 10.118.0.10 mode unicast
     ip qos dscp af11 media
     ip qos dscp cs2 signal
     ip qos dscp af43 video
     ip qos dscp 25 service
     camera
     video
    voice register dn  2
     number 1000
     pickup-call any-group
     pickup-group 1
     name BB Leung
     label BB Leung
    voice register dn  3
     number 1001
     pickup-call any-group
     pickup-group 1
     name CC Chan
     label CC Chan
    voice register dn  4
     number 1002
     pickup-call any-group
     pickup-group 1
     name DD Leung
     label DD Leung
    voice register dn  50
     mwi
    voice register template  1
     softkeys hold  Newcall Resume
     softkeys idle  Newcall Redial Gpickup Pickup Cfwdall DND
     softkeys seized  Cfwdall Endcall Redial
     softkeys connected  Confrn Endcall Hold Trnsfer
    voice register pool  1
     busy-trigger-per-button 1
     id mac A8XX.XXXX.XXXX
     type 7841
     number 1 dn 2
     template 1
     dtmf-relay sip-notify
     username 1001 password 112233
     codec g711ulaw
     no vad
    voice register pool  2
     busy-trigger-per-button 1
     id mac 50XX.XXXX.XXXX
     type 7841
     number 1 dn 3
     template 1
     dtmf-relay sip-notify
     username 1002 password 112233
     codec g711ulaw
     no vad
    voice register pool  3
     busy-trigger-per-button 1
     id mac 00XX.XXXX.XXXX
     type 7821
     number 1 dn 4
     template 1
     dtmf-relay sip-notify
     username 1003 password 112233
     codec g711ulaw
     no vad
    license udi pid CISCO2921/K9 sn FHK1407F25D
    license accept end user agreement
    license boot c2900 technology-package uck9
    hw-module pvdm 0/0
    hw-module sm 1
    username mtlops privilege 15 secret 5 $1$0qqx$1WGdfRW.flJrwmY7k8eUy0
    redundancy
    interface Embedded-Service-Engine0/0
     no ip address
     shutdown
    interface GigabitEthernet0/0
     ip address 10.118.0.10 255.255.255.0
     duplex auto
     speed auto
    interface GigabitEthernet0/1
     no ip address
     shutdown
     duplex auto
     speed auto
    interface GigabitEthernet0/2
     no ip address
     shutdown
     duplex auto
     speed auto
    interface SM1/0
     no ip address
     shutdown
     service-module fail-open
    interface SM1/1
     no ip address
    interface Vlan1
     no ip address
    ip forward-protocol nd
    no ip http server
    no ip http secure-server
    ip route 0.0.0.0 0.0.0.0 10.118.0.1
    control-plane
    mgcp behavior rsip-range tgcp-only
    mgcp behavior comedia-role none
    mgcp behavior comedia-check-media-src disable
    mgcp behavior comedia-sdp-force disable
    mgcp profile default
    dspfarm profile 1 conference
     codec g711ulaw
     codec g711alaw
     codec g729ar8
     codec g729abr8
     codec g729r8
     codec g729br8
     maximum sessions 7
     associate application SCCP
     shutdown
    gatekeeper
     shutdown
    telephony-service
     max-conferences 8 gain -6
     transfer-system full-consult
     fac standard
    line con 0
    line aux 0
    line 2
     no activation-character
     no exec
     transport preferred none
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
     stopbits 1
    line 67
     no activation-character
     no exec
     transport preferred none
     transport input all
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
     stopbits 1
    line vty 0 4
     transport input all
    scheduler allocate 20000 1000
    end
    CME-SIP-Phone#sh telephony-service fac
      telephony-service fac standard
        callfwd all **1
        callfwd cancel **2
        pickup local **3
        pickup group **4
        pickup direct **5
        park **6
        dnd **7
        redial **8
        voicemail **9
        ephone-hunt join *3
        ephone-hunt cancel #3
        ephone-hunt hlog *4
        ephone-hunt hlog-phone *5
        trnsfvm *6
        dpark-retrieval *0
        cancel call waiting *1

    VPN is not Configured prints on all phones now with the built-in VPN client if VPN isn't configured.  That's normal and is just cosmetic.  That should not be causing your registration issues.

  • Jabber Click to Dial via Cisco IP Phone not enabled - How to ?

    After installing Jabber for WIN i would like to know how i can enable "click to dial" for my desktop Cisco IP Phone ? With Webex connect this is working well but not with jabber currently and i can´t find the place to configure...please help...

    Hi Tom,
    Are you not able to click to dial from contact list? When you hover over a contact, do you see phone icon?
    Thanks,
    Maqsood

  • CME SIP issue - Cisco 7821 phone not registering

    Hi
    I am having issues with getting a Cisco 7821 phone to register.
    Current deployment is with Cisco 6921 phones SCCP registration
    SIP integration with CUE
    SIP integration with Mitel system
    c2951-universalk9-mz.SPA.154-3.M1.bin (CME 10.5)
    In flash:
    rootfs78xx.10-1-1SR1-4.sbn
    kern78xx.10-1-1SR1-4.sbn
    sboot78xx.10-1-1SR1-4.sbn
    sip78xx.10-1-1SR1-4.loads
    The 7821 phone gets IP address but fails to register. Please could somebody let me know why phone is not registering.
    Configuration below (10.245.226.132 is CME address) .
    voice service voip
     allow-connections h323 to h323
     allow-connections h323 to sip
     allow-connections sip to h323
     allow-connections sip to sip
     fax protocol pass-through g711ulaw
     modem passthrough nse codec g711ulaw redundancy maximum-sessions 5
     h323
     sip
      registrar server expires max 600 min 60
      options-ping 90
    voice class codec 1
     codec preference 1 g711alaw
     codec preference 2 g711ulaw
     codec preference 3 g729r8
    voice register global
     mode  cme
     source-address 10.245.226.132 port 5060
     max-dn 30
     max-pool 10
     load 7821 sip78xx.10-1-1SR1-4
     authenticate register
     authenticate realm all
     timezone 22
     date-format D/M/Y
     voicemail 590
     tftp-path flash:
     create profile sync 0061443538560005
     network-locale GB
    voice register dn  1
     number 1010
     name user1
     label user1
     mwi
    voice register pool  1
     busy-trigger-per-button 2
     id mac F09E.636E.63F2
     type 7821
     number 1 dn 1
     presence call-list
     dtmf-relay rtp-nte
     username 1010 password 123
     codec g711ulaw
     no vad
    dial-peer voice 391 voip
     description *** Auto Attendant ***
     destination-pattern 399
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 392 voip
     description *** Administration Via Telephone ***
     destination-pattern 392
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 393 voip
     description *** Extension Assigner ***
     service ea out-bound
     destination-pattern 393
     session target ipv4:10.245.226.132
    dial-peer voice 590 voip
     description *** Voice Mail Pilot ***
     destination-pattern 590
     b2bua
     session protocol sipv2
     session target ipv4:10.245.226.131
     dtmf-relay sip-notify
     codec g711ulaw
     no vad
    dial-peer voice 1 pots
     description ** Match all incoming POTS calls **
     translation-profile incoming IncomingPSTNcalls
     incoming called-number .
     direct-inward-dial
    dial-peer voice 899 voip
     description Call to Mitel
     translation-profile incoming Prefix9
     translation-profile outgoing rem44
     destination-pattern [23]..
     session protocol sipv2
     session target ipv4:192.168.114.2
     voice-class codec 1 
     dtmf-relay rtp-nte
     no vad
    interface GigabitEthernet0/0
     description *** Connection to Mitel Phone System  ***
     ip address 192.168.114.5 255.255.255.248
     duplex auto
     speed auto
    interface ISM0/0
     description *** Connection to Cisco Unity Express ***
     ip unnumbered GigabitEthernet0/1
     service-module ip address 10.245.226.131 255.255.255.128
     !Application: CUE Running on ISM
     service-module ip default-gateway 10.245.226.132
    interface GigabitEthernet0/1
     description *** Connection to IP Phone LAN ***
     ip address 10.245.226.132 255.255.255.128
     duplex auto
     speed auto
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 60 life 86400 requests 10000
    ip http path flash:
    ip route 0.0.0.0 0.0.0.0 10.245.226.129
    ip route 10.245.226.131 255.255.2
    tftp-server flash:apps37sccp.1-4-4-0.bin
    tftp-server flash:sip78xx.10-1-1SR1-4.loads
    tftp-server flash:rootfs78xx.10-1-1SR1-4.sbn
    tftp-server flash:sboot78xx.10-1-1SR1-4.sbn
    sip-ua
     mwi-server ipv4:10.245.226.131 expires 3600 port 5060 transport udp
     registrar ipv4:10.245.226.132 expires 600
    gatekeeper
     shutdown
    telephony-service
     authentication credential cmeadmin c4p1ta2012
     xml user xmladmin password xmladmin 15
     extension-assigner tag-type provision-tag
     max-ephones 104
     max-dn 299
     ip source-address 10.245.226.132 port 2000
     auto assign 101 to 105
     no service directed-pickup
     timeouts interdigit 5
     system message CFGS
     url services http://10.245.226.131/voiceview/common/login.do
     url authentication http://10.245.226.132/CCMCIP/authenticate.asp 
     cnf-file location flash:
     cnf-file perphone
     load 7931 SCCP31.9-2-1S
     load 6921 SCCP69xx.9-2-1-0
     time-zone 22
     date-format dd-mm-yy
     voicemail 590
     max-conferences 8 gain -6
     call-forward pattern .T
     moh enable-g711 "music-on-hold.au"
     web admin system name cmeadmin secret 5 $1$QmIK$46fDKVSudMxzI2bRp/Ef7/
     time-webedit
     transfer-system full-consult
     transfer-pattern .T
     secondary-dialtone 9
     create cnf-files version-stamp Jan 01 2002 00:00:00
    ephone-dn  298
     number 598...
     mwi on
    ephone-dn  299
     number 599...
     mwi off

    Page 7 of the following link recommends that you use option 150 with the Cisco 7800 series phones and use option 66 if you cannot use option 150
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/admin_guide/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0/PA2D_BK_AB3F74DA_00_admin-7821-7841-7861-10_0_chapter_01.pdf
    Dynamic Host Configuration Protocol (DHCP)
    DHCP dynamically allocates and assigns an IP address to network devices.
    DHCP enables you to connect an IP phone into the network and have the phone become operational without your needing to manually assign an IP address or to configure additional network parameters.
    DHCP is enabled by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on each phone locally.
    Cisco recommends that you use DHCP custom option 150. With this method, you configure the TFTP server IP address as the option value. For additional supported DHCP configurations, go to the "Dynamic Host Configuration Protocol" chapter and the "Cisco TFTP" chapter in the Cisco Unified Communications Manager System Guide.
    Note   
    If you cannot use option 150, you may try using DHCP option 66.

  • Cisco SIP Phone 9971 will not register on CME 8.6

    Hello,
    I'm trying to configure a  Cisco SIP Phone 9971,
    but it won't register on CME 8.6, which is running on a 2811
    The Phone shows this error message: Phone Not Registered.
    And when I check the the Status Messages in the Phone, I see the following:
    VPN Error: vpn is not configured
    Actually, it shows all these 4 messages in a constant Loop:
    12:01:59a SEP189C5DB6BD09.cnf.xml (TFTP)
    12:01:59a No Trust List instaled
    12:01:59a Updating Trust list
    12:02:00a VPN Error: VPN is not Configured
    It seems that this VPN Error is keeping the Phone from registering.
    This is repeated for ever and the Phone never registers; at least that's what it appears.
    However, when I do a sh voice register pool, I get the following:
    C2811#sh voice register pool  1
    Pool Tag 1
    Config:
      Mac address is 189C.5DB6.BD09
      Type is 9971
      Number list 1 : DN 1
      Proxy Ip address is 0.0.0.0
      Current Phone load version is Cisco-CP9971/9.4.1
      DTMF Relay is enabled, rtp-nte
      Call Waiting is enabled
      DnD is disabled
      Video is enabled
      Camera is enabled
      Busy trigger per button value is 0
      call-forward b2bua busy 68600
      keep-conference is enabled
      registration expires timer max is 3600 and min is 120
      username adm password adm
      kpml signal is enabled
      Lpcor Type is none
      blf call list is enabled
      Transport type is udp
      service-control mechanism is supported
      registration Call ID is [email protected]
      Registration method: per line
      Privacy feature is not configured.
      Privacy button is disabled
      active primary line is: 1010
      contact IP address: 172.35.140.12 port 5060
      Phone SIS Version:  6.0.2
      GW SIS Version:  1.0.0
    Dialpeers created:
    Dial-peers for Pool 1:
    dial-peer voice 40001 voip
    destination-pattern 1010
    session target ipv4:172.35.140.12:5060
    session protocol sipv2
    dtmf-relay rtp-nte
    digit collect kpml
    codec  g711ulaw bytes 160
    no vad
      call-fwd-busy        68600
      after-hours-exempt   FALSE
    Statistics:
      Active registrations  : 4
      Total SIP phones registered: 1
      Total Registration Statistics
        Registration requests  : 4
        Registration success   : 4
        Registration failed    : 0
        unRegister requests    : 0
        unRegister success     : 0
        unRegister failed      : 0
        Attempts to register
               after last unregister : 0
        Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014
        Last unregister request time :
        Register success time        : 18:11:43.551 UTC Mon Feb 24 2014
        Unregister success time      :
    C2811#
    This sh voice register pool  seems to indicate that the Phone has actually registered.
    But I still get the  Phone Not Registered   message on the screen!
    I did some Debugs and they also seem to indicate that the Phone has indeed registered:
    Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000
    1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
    VOICE_REG_POOL pool_tag(1), dn_tag(1)
    Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0
    Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1
    Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0
    Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.
                                   Name:SEP189C5DB6BD09 IP:172.35.140.12  DeviceType:Phone
    So frankly, I have no idea why the Phone keeps showing the Phone Not Registered message.
    I'm pasting the Router's config.
    I hope somebody is able to point me in the right direction.
    Here is the config.  Thank you!
    C2811#sh run
    Building configuration...
    version 15.1
    service timestamps debug datetime msec
    service timestamps log datetime msec
    no service password-encryption
    hostname C2811
    no aaa new-model
    dot11 syslog
    ip source-route
    ip cef
    ip dhcp excluded-address 172.25.140.1 172.25.140.10
    ip dhcp excluded-address 172.35.140.1 172.35.140.10
    ip dhcp pool Data
    network 172.25.140.0 255.255.255.0
    default-router 172.25.140.1
    option 150 ip 172.25.140.1
    dns-server 172.25.140.1
    ip dhcp pool Voice
    network 172.35.140.0 255.255.255.0
    default-router 172.35.140.1
    option 150 ip 172.35.140.1
    dns-server 172.35.140.1
    no ip domain lookup
    no ipv6 cef
    multilink bundle-name authenticated
    voice service voip
    allow-connections sip to sip
    sip
      registrar server expires max 3600 min 120
    voice register global
    mode cme
    source-address 172.25.140.1 port 5060
    max-dn 40
    max-pool 42
    load 9971 sip9971.9-4-1-9.loads
    authenticate register
    authenticate realm cisco
    tftp-path flash:
    create profile sync 0004820400584603
    voice register dn  1
    number 1010
    allow watch
    name Phone10
    label Phone10
    mwi
    voice register pool  1
    id mac 189C.5DB6.BD09
    type 9971
    number 1 dn 1
    presence call-list
    dtmf-relay rtp-nte
    username adm password adm
    call-forward b2bua busy 68600
    codec g711ulaw
    no vad
    camera
    video
    voice-card 0
    crypto pki token default removal timeout 0
    crypto pki trustpoint TP-self-signed-1879153754
    enrollment selfsigned
    subject-name cn=IOS-Self-Signed-Certificate-1879153754
    revocation-check none
    rsakeypair TP-self-signed-1879153754
    crypto pki certificate chain TP-self-signed-1879153754
    certificate self-signed 01
    (details ommited)
    license udi pid CISCO2811 sn FTX1146A44H
    username admin privilege 15 password 0 admin
    redundancy
    interface FastEthernet0/0
    no ip address
    duplex auto
    speed auto
    interface FastEthernet0/0.25
    description Data VLAN
    encapsulation dot1Q 25
    ip address 172.25.140.1 255.255.255.0
    interface FastEthernet0/0.35
    description Voice VLAN
    encapsulation dot1Q 35
    ip address 172.35.140.1 255.255.255.0
    interface FastEthernet0/1
    no ip address
    shutdown
    duplex auto
    speed auto
    ip forward-protocol nd
    ip http server
    ip http authentication local
    ip http secure-server
    ip http timeout-policy idle 600 life 86400 requests 10000
    tftp-server flash:P00308010200.bin
    tftp-server flash:P00308010200.sbn
    tftp-server flash:P00308010200.sb2
    tftp-server flash:P00308010200.loads
    tftp-server flash:SCCP42.9-3-1SR3-1S.loads
    tftp-server flash:apps42.9-3-1ES19.sbn
    tftp-server flash:cnu42.9-3-1ES19.sbn
    tftp-server flash:cvm42sccp.9-3-1ES19.sbn
    tftp-server flash:dsp42.9-3-1ES19.sbn
    tftp-server flash:jar42sccp.9-3-1ES19.sbn
    tftp-server flash:term42.default.loads
    tftp-server flash:term62.default.loads
    tftp-server flash:SCCP45.9-3-1SR3-1S.loads
    tftp-server flash:apps45.9-3-1ES19.sbn
    tftp-server flash:cnu45.9-3-1ES19.sbn
    tftp-server flash:cvm45sccp.9-3-1ES19.sbn
    tftp-server flash:dsp45.9-3-1ES19.sbn
    tftp-server flash:jar45sccp.9-3-1ES19.sbn
    tftp-server flash:term45.default.loads
    tftp-server flash:term65.default.loads
    tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
    tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
    ml
    tftp-server flash:sip9971.9-4-1-9.loads
    tftp-server flash:kern9971.9-4-1-9.sebn
    tftp-server flash:rootfs9971.9-4-1-9.sebn
    tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
    tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
    tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
    tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
    tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
    control-plane
    mgcp profile default
    telephony-service
    max-ephones 24
    max-dn 48
    ip source-address 172.25.140.1 port 2000
    cnf-file location flash:
    load 7960-7940 P00308010200
    load 7942 SCCP42.9-3-1SR3-1S.loads
    load 7945 SCCP45.9-3-1SR3-1S.loads
    load 7962 SCCP42.9-3-1SR3-1S.loads
    load 7965 SCCP45.9-3-1SR3-1S.loads
    max-conferences 8 gain -6
    dn-webedit
    transfer-system full-consult
    create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
    ephone-dn  1
    number 1001
    description Phone 1
    name Phone 1
    hold-alert 30 originator
    ephone-dn  2
    number 1002
    description Phone 2
    name Phone 2
    hold-alert 30 originator
    ephone-dn  3
    number 1003
    description Phone 3
    name Phone 3
    hold-alert 30 originator
    ephone  1
    device-security-mode none
    mac-address 001C.58FB.6E0F
    button  1:1
    ephone  2
    device-security-mode none
    mac-address 0014.A981.7F8A
    button  1:2
    ephone  3
    device-security-mode none
    mac-address 0006.5356.A4B8
    button  1:3
    alias exec con conf t
    alias exec sib show ip int brief
    alias exec srb show run | b
    alias exec sri show run int
    line con 0
    exec-timeout 0 0
    logging synchronous
    line aux 0
    line vty 0 4
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    line vty 5 15
    privilege level 15
    login local
    transport input telnet ssh
    transport output telnet ssh
    scheduler allocate 20000 1000
    ntp master 1
    end
    C2811#

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