Cisco IP Phone Agent problem

Hi all,
I am trying to setup the IPPA service for IP Phones using UCCX 5. I went through all the steps but when I tried to use the service i got the following error : "Cannot connect to the IP Phone Agent service". I past the service url in my browser and got this :
<CiscoIPPhoneText>
<Title>Error</Title>
<Text>Cannot connect to the IP Phone Agent service.</Text>
<Prompt/>
<SoftKeyItem>
<Name>OK</Name>
<URL>Key:Services</URL>
<Position>1</Position>
</SoftKeyItem>
</CiscoIPPhoneText>
What 's wrong here.
Please advice.
Regards

I have verified the url serveral times.
http://10.12.200.25:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
When the service is used I recieve the message (Cannot connect to the IP Phone Agent service.) Samething if I try the url in a web browser.
What logs can I review to see if something else is pointed out?

Similar Messages

Cisco IP phone problem with external directory http error

Hi,
I have a problem when I try to open the directory on different model Cisco IP Phone for new deployment.
In CUCM (version 8.5) we have configured internal and external directory and on each device set the "service provisioning" to "both". For all the sites configured in CUCM this feature is working properly, but not in the new deployed site. I´ve already verified the url is written properly.
I get the following error messages for these different models:
- Cisco IP phone 8945: "HTTP connection failed"
- Cisco IP Comm: "HTTP error [500] "
Thank you for your help,
Regards,
David Lozano

Hi David,
What firmware are you using? Do you have 8945s on the other sites? I found a bug, but I'm not sure it applies to your description:
CSCty58000 Bug Details
8945 freezes when directories is pressed
Symptom:
8945 freezes when directories button is pressed.
Conditions:
This issue happens when the phone load is 9.2.3 and the directories URL doesn't contain port number.
Workaround:
Please use http://X.X.X.X:8080/ccmip/xmldirectory.jsp for the directories
URL instead of http://X.X.X.X/ccmip/xmldirectory.jsp
You can try upgrading to firmware 9.3(1)
Regards,
Tere.

RTP streaming and Cisco IP phones problem

Hello,
I'm trying to write an application that should dial some numbers and play the voice message from the file into the phone line using Cisco JTAPI and Java Media Framework.
I've found some samples, that seems useful for me, but unfortunately they does not work. There are no any errors and no exceptions, I have no idea what to do.
Small brief: I make a call from one Cisco IP phone (7960) to another using Cisco JTAPI, then I catch the CiscoRTPInputStartedEv event, get the IP and port of the IP Phone and call the RTPStreamer class constuctor with them. It gives no any errors or exceptions (just a message shown below), but there is only silence in the phone line. Message:
Should b streamin'...
Encoding ok?: true
streams is [Lcom.sun.media.multiplexer.RawBufferMux$RawBufferSourceStream;@53d : 1
sink: setOutputLocator rtp://192.168.1.22:20794/audio
Please see the RTFStreamer class code below.
I set the packet size to 160 as reccomended for Cisco IP phones, I use the greeting.wav from Cisco example that properties are 8Khz 8bit mono, but it still doesn't work.
Could you help me? Thank you for any advice!
import java.io.* ;
import java.util.* ;
import java.net.* ;
import javax.media.* ;
import javax.media.control.* ;
import javax.media.format.* ;
import javax.media.protocol.* ;
import stream.*;
public class RtpStreamer
     public static int PlayCounter = 0;
     private RtpStreamer()
          // not supported
     public RtpStreamer(String IP, String Port)
          PlayCounter++;
          new RtpStreamer("rtp://" + IP + ":" + Port + "/");
     public RtpStreamer(String CurrentMediaUrl)
          PlayCounter++;
     System.out.println("Should b streamin'...");
     // Create a Processor for the selected file. Exit if the
     // Processor cannot be created.
     Processor processor = null;
     StateHelper sh = null;
     try
               String mediaUrl = "file:\\C:\\greetings.wav";
     processor = Manager.createProcessor( new MediaLocator(mediaUrl));
     sh = new StateHelper(processor);
     catch (IOException e)
     System.out.println("Exception occured (1a): " + e);
     catch (NoProcessorException e)
     System.out.println("Exception occured (1b): " + e);
     // for loggin purpose
     //sh.setContext( getServletContext() );
     // configure the processor
     if (!sh.configure(10000))
     System.out.println("Configuration failed!!");
     // Block until the Processor has been configured
     TrackControl track[] = processor.getTrackControls();
     boolean encodingOk = false;
     // Go through the tracks and try to program one of them to
     // output ulaw data.
     for (int i = 0; i < track.length; i++)
     if (!encodingOk && track[i] instanceof FormatControl)
     if (((FormatControl)track).setFormat( new AudioFormat(AudioFormat.ULAW_RTP,8000,8,1)) == null)
     track[i].setEnabled(false);
     else
     encodingOk = true;
     else
     // we could not set this track to ulaw, so disable it
     track[i].setEnabled(false);
               // set packet size to 160
               try
                    Codec codec[] = new Codec[3];
                    codec[0] = new com.ibm.media.codec.audio.rc.RCModule();
                    codec[1] = new com.ibm.media.codec.audio.ulaw.JavaEncoder();
                    codec[2] = new com.sun.media.codec.audio.ulaw.Packetizer();
                    ((com.sun.media.codec.audio.ulaw.Packetizer)codec[2]).setPacketSize(160);
                    ((TrackControl)track[i]).setCodecChain(codec);
               catch (Exception e)
                    System.out.println("Error setting packet size in 160: " + e + " in " + e.getMessage());
     System.out.println("Encoding ok?: " + encodingOk );
     // At this point, we have determined where we can send out
     // ulaw data or not.
     // realize the processor
     if (encodingOk)
     if (!sh.realize(10000))
     System.out.println("Realization failed!!");
     // block until realized.
     // get the output datasource of the processor and exit
     // if we fail
     DataSource ds = null;
     try
     ds = processor.getDataOutput();
     catch (NotRealizedError e)
     System.out.println("Exception occured(2): "+e);
     // hand this datasource to manager for creating an RTP
     // datasink.
     // our RTP datasink will multicast the audio
     try
     //String mediaUrl= "rtp://192.168.1.12:20002/audio/1"; // it works without errors
                    String mediaUrl= CurrentMediaUrl + "audio";
     MediaLocator m = new MediaLocator(mediaUrl);
     DataSink d = Manager.createDataSink(ds, m);
     d.open();
     d.start();
     catch (Exception e)
     System.out.println("Exception occured(3): "+e);

BTW is there any solution to figure out if the RTP application makes any network activity or not?

Problem to login Ip Phone Agent

I'm trying to login in the Phone with the IP Phone Agent and I got this error message: "You request to CTI Server expired, try again." This happens with any user that I tested. When I try to login with the Agent Desktop on a PC and it works fine.
I'm using Call Manager 7 and IPCC 7.
I'm using exstension Mobility too,

Hi Alisson,
Can you check the real time reports in Appadmin and see if that phone is still showing as being logged in from the IPCC Express standpoint? Sometimes with extension mobility if they logout of EM before logging out of IPPA it may get stuck in a state where it thinks the agent is still logged in but is not. In this case the only way to restore the service is to restart the Node Manager.
Let me know what you find.
Thanks,
Mike

Cisco SIP Phone 9971 won't register on CME 8.6

Hello,
I'm facing a very strange problem:
a Cisco SIP Phone 9971 won't register on CME 8.6 running on a 2811
I have read all the related-postings to this and other Forum, but I have not been able to solve it.
One of the "potential solutions" was to make sure that the Phone had a Line configured.
But I think that the commands voice register dn and voice register pool are properly configured (see config below)
So frankly, I have no idea what I could be missing.
I'm pasting the Router's config.
I hope somebody is able to point me in the right direction.
Here is the config. Thank you!
C2811#sh run
Building configuration...
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname C2811
no aaa new-model
dot11 syslog
ip source-route
ip cef
ip dhcp excluded-address 172.25.140.1 172.25.140.10
ip dhcp excluded-address 172.35.140.1 172.35.140.10
ip dhcp pool Data
network 172.25.140.0 255.255.255.0
default-router 172.25.140.1
option 150 ip 172.25.140.1
dns-server 172.25.140.1
ip dhcp pool Voice
network 172.35.140.0 255.255.255.0
default-router 172.35.140.1
option 150 ip 172.35.140.1
dns-server 172.35.140.1
no ip domain lookup
no ipv6 cef
multilink bundle-name authenticated
voice service voip
allow-connections sip to sip
sip
registrar server expires max 3600 min 120
voice register global
mode cme
source-address 172.25.140.1 port 5060
max-dn 40
max-pool 42
load 9971 sip9971.9-4-1-9.loads
authenticate register
authenticate realm cisco
tftp-path flash:
create profile sync 0004820400584603
voice register dn 1
number 1010
allow watch
name Phone10
label Phone10
mwi
voice register pool 1
id mac 189C.5DB6.BD09
type 9971
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username adm password adm
call-forward b2bua busy 68600
codec g711ulaw
no vad
camera
video
voice-card 0
crypto pki token default removal timeout 0
crypto pki trustpoint TP-self-signed-1879153754
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1879153754
revocation-check none
rsakeypair TP-self-signed-1879153754
crypto pki certificate chain TP-self-signed-1879153754
certificate self-signed 01
(details ommited)
license udi pid CISCO2811 sn FTX1146A44H
username admin privilege 15 password 0 admin
redundancy
interface FastEthernet0/0
no ip address
duplex auto
speed auto
interface FastEthernet0/0.25
description Data VLAN
encapsulation dot1Q 25
ip address 172.25.140.1 255.255.255.0
interface FastEthernet0/0.35
description Voice VLAN
encapsulation dot1Q 35
ip address 172.35.140.1 255.255.255.0
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 600 life 86400 requests 10000
tftp-server flash:P00308010200.bin
tftp-server flash:P00308010200.sbn
tftp-server flash:P00308010200.sb2
tftp-server flash:P00308010200.loads
tftp-server flash:SCCP42.9-3-1SR3-1S.loads
tftp-server flash:apps42.9-3-1ES19.sbn
tftp-server flash:cnu42.9-3-1ES19.sbn
tftp-server flash:cvm42sccp.9-3-1ES19.sbn
tftp-server flash:dsp42.9-3-1ES19.sbn
tftp-server flash:jar42sccp.9-3-1ES19.sbn
tftp-server flash:term42.default.loads
tftp-server flash:term62.default.loads
tftp-server flash:SCCP45.9-3-1SR3-1S.loads
tftp-server flash:apps45.9-3-1ES19.sbn
tftp-server flash:cnu45.9-3-1ES19.sbn
tftp-server flash:cvm45sccp.9-3-1ES19.sbn
tftp-server flash:dsp45.9-3-1ES19.sbn
tftp-server flash:jar45sccp.9-3-1ES19.sbn
tftp-server flash:term45.default.loads
tftp-server flash:term65.default.loads
tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
ml
tftp-server flash:sip9971.9-4-1-9.loads
tftp-server flash:kern9971.9-4-1-9.sebn
tftp-server flash:rootfs9971.9-4-1-9.sebn
tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
control-plane
mgcp profile default
telephony-service
max-ephones 24
max-dn 48
ip source-address 172.25.140.1 port 2000
cnf-file location flash:
load 7960-7940 P00308010200
load 7942 SCCP42.9-3-1SR3-1S.loads
load 7945 SCCP45.9-3-1SR3-1S.loads
load 7962 SCCP42.9-3-1SR3-1S.loads
load 7965 SCCP45.9-3-1SR3-1S.loads
max-conferences 8 gain -6
dn-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
ephone-dn 1
number 1001
description Phone 1
name Phone 1
hold-alert 30 originator
ephone-dn 2
number 1002
description Phone 2
name Phone 2
hold-alert 30 originator
ephone-dn 3
number 1003
description Phone 3
name Phone 3
hold-alert 30 originator
ephone 1
device-security-mode none
mac-address 001C.58FB.6E0F
button 1:1
ephone 2
device-security-mode none
mac-address 0014.A981.7F8A
button 1:2
ephone 3
device-security-mode none
mac-address 0006.5356.A4B8
button 1:3
alias exec con conf t
alias exec sib show ip int brief
alias exec srb show run | b
alias exec sri show run int
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
line vty 0 4
privilege level 15
login local
transport input telnet ssh
transport output telnet ssh
line vty 5 15
privilege level 15
login local
transport input telnet ssh
transport output telnet ssh
scheduler allocate 20000 1000
ntp master 1
end
C2811#

Thank you for your reply.
I did some debugs and the results are very strange!
This is what I got:
Feb 24 18:01:12.219: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad Request
Via: SIP/2.0/UDP 172.35.140.12:5060;branch=z9hG4bK08011844
From: ;tag=189c5db6bd09000260cf3daf-289a76d1
To: ;tag=52488-160A
Date: Mon, 24 Feb 2014 18:01:12 GMT
Call-ID: [email protected]
CSeq: 1000 REFER
Content-Length: 0
Contact:
Feb 24 18:01:12.291: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:172.25.140.1 SIP/2.0
Via: SIP/2.0/UDP 172.35.140.12:5060;branch=z9hG4bK1e9ad079
From: ;tag=189c5db6bd0900032df02e9c-25d79707
To:
Call-ID: [email protected]
Max-Forwards: 70
Date: Fri, 01 Jan 1982 00:02:41 GMT
CSeq: 101 REGISTER
User-Agent: Cisco-CP9971/9.4.1
Contact: ;+sip.instance="
000000-0000-0000-0000-189c5db6bd09>";+u.sip!devicename.ccm.cisco.com="SEP189C5DB
6BD09";+u.sip!model.ccm.cisco.com="493";video
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-
cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-
cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.2,X-cisco-xsi-
8.0.1
Content-Length: 0
Reason: SIP;cause=200;text="cisco-alarm:22 Name=SEP189C5DB6BD09 ActiveLoad=sip99
71.9-4-1-9.loads InactiveLoad=sip9971.9-3-2SR1-1.loads Last=reset-reset"
Expires: 3600
Feb 24 18:01:12.395: voice_reg_get_reg_expires_timer: no voice register pool found
Feb 24 18:01:12.395: VOICE_REG_POOL: Register request for (1010) from (172.35.140.12)
Feb 24 18:01:12.395: VOICE_REG_POOL: Contact matches pool 1 number list 1
Feb 24 18:01:12.395: VOICE_REG_POOL: No entry for (172.35.140.12) found in srst contact table
Feb 24 18:01:12.395: VOICE_REG_POOL: key(1010) contact(172.35.140.12:5060) add to contact table
Feb 24 18:01:12.395: VOICE_REG_POOL: No entry for (1010) found in contact table
Feb 24 18:01:12.399: VOICE_REG_POOL: key(1010) contact(172.35.140.12) added to contact table
Feb 24 18:01:12.399: VOICE_REG_POOL: key(172.35.140.12) contact(1010) add to srst contact table
Feb 24 18:01:12.399: VOICE_REG_POOL: No entry for (172.35.140.12) found in srst contact table
Feb 24 18:01:12.399: VOICE_REG_POOL: key(172.35.140.12) contact(1010) added to srst contact table
Feb 24 18:01:12.399: VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
But right after these errors, I get the following:
Feb 24 18:01:12.399: VOICE_REG_POOL: Creating param container for dial-peer 4000
1.VOICE_REG_POOL pool->tag(1), dn->tag(1), submask(1)
VOICE_REG_POOL pool_tag(1), dn_tag(1)
Feb 24 18:01:12.399: VOICE_REG_POOL: Created dial-peer entry of type 0
Feb 24 18:01:12.399: VOICE_REG_POOL: Registration successful for 1010, registration id is 1
Feb 24 18:01:12.411: VOICE_REG_POOL: Contact matches pool 1 number list 1
Feb 24 18:01:12.411: VOICE_REG_POOL: GW SIS: X-cisco-cme-sis-1.0.0
Feb 24 18:01:12.411: VOICE REGISTER POOL-1 has registered.
                               Name:SEP189C5DB6BD09 IP:172.35.140.12 DeviceType:Phone
Feb 24 18:01:12.411: VOICE_REG_POOL: Pool[1]: service-control (reset type: 2) message sent to sip:[email protected]
Feb 24 18:01:12.411: voice_reg_privacy_update_to_phone: delay sending privacy update during bulk registration
Feb 24 18:01:12.415: //1/7B0070C28003/SIP/Msg/ccsipDisplayMsg:
====================
And when I do a sh voice register pool, I get the following:
C2811#sh voice register pool 1
Pool Tag 1
Config:
Mac address is 189C.5DB6.BD09
Type is 9971
Number list 1 : DN 1
Proxy Ip address is 0.0.0.0
Current Phone load version is Cisco-CP9971/9.4.1
DTMF Relay is enabled, rtp-nte
Call Waiting is enabled
DnD is disabled
Video is enabled
Camera is enabled
Busy trigger per button value is 0
call-forward b2bua busy 68600
keep-conference is enabled
registration expires timer max is 3600 and min is 120
username adm password adm
kpml signal is enabled
Lpcor Type is none
blf call list is enabled
Transport type is udp
service-control mechanism is supported
registration Call ID is [email protected]
Registration method: per line
Privacy feature is not configured.
Privacy button is disabled
active primary line is: 1010
contact IP address: 172.35.140.12 port 5060
Phone SIS Version: 6.0.2
GW SIS Version: 1.0.0
Dialpeers created:
Dial-peers for Pool 1:
dial-peer voice 40001 voip
destination-pattern 1010
session target ipv4:172.35.140.12:5060
session protocol sipv2
dtmf-relay rtp-nte
digit collect kpml
codec g711ulaw bytes 160
no vad
call-fwd-busy        68600
after-hours-exempt   FALSE
Statistics:
Active registrations : 4
Total SIP phones registered: 1
Total Registration Statistics
    Registration requests : 4
    Registration success   : 4
    Registration failed    : 0
    unRegister requests    : 0
    unRegister success     : 0
    unRegister failed      : 0
    Attempts to register
           after last unregister : 0
    Last register request time   : 18:11:43.551 UTC Mon Feb 24 2014
    Last unregister request time :
    Register success time        : 18:11:43.551 UTC Mon Feb 24 2014
    Unregister success time      :
C2811#
So apparently the Phone is actually registered!
However, the Phone screens still shows this message: Phone Not Registered.
So frankly I don't understand what's going on!
I really hope somebody can help. Thanks!

Failure login "IP Phone Agent" service

Hi! I have an issue. When I try log in the IP Phone Agent service I get an error: "selected service IP Phone Agent isn't active. Select another service IP Phone Agent".
The service URL seems correct: http://ip_address_UCCX_server:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp and the Cisco Browser and IP Phone Agent Service is started and has a status "IN_SERVICE".
What is the problem here?
We use UCCX Premium 7.0(1) and CUCM 7.1.5
Thanks in advance!
Ruslan

Hi
Go through the tech tip below and confirm the configuration. If every thing seems to be good then it might be a issue with the CTI manager service on CUCM and you will have to restart that service.
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml
Following is the order to follow to restart the CTI service
a) In CUCM cluster first stop CTI service on all subscribers
b) restart the service on publisher
c) Then start it on all subscribers.
After the CUCM CTI service is up on CUCM cluster restart the IPPA service in UCCX
hope this helps
Anuj

Cisco SIP Phone 9971 won't register on CME 8.6 or 8.5 Please HELP

Please help me , I have problem with registering Cisco SIP phone 9971 with CME 8.6 on ISR 2901.
I configured CME for SIP clients, then I add configuration for 9971 phone and create profiles. Phone downloaded SEP...xml file from CME,after that phone look for g4-tones.xml and gd-sip.jar files, I added them to CME after that phone downloaded them and reboot. Now phone is stuck in some kind of loop and does not register on CME.
On phone log I can see repeting next few messeges.
12:01:58a No DNS Server IP
12:01:59a Updating Trust list
12:01:59a No Trust List instaled
12:01:59a SEP04C5AB03B0D.cnf.xml (TFTP) // at this time phone download SEP...xml file from CME
12:02:00a VPN Error: VPN is not Configured
on CME if issue DEBUG TFTP EVENTS i receive next few lines
*Aug 18 18:20:19.891: TFTP: Looking for CTLSEP04C5A4B03B0D.tlv
*Aug 18 18:20:19.987: TFTP: Looking for ITLSEP04C5A4B03B0D.tlv
*Aug 18 18:20:20.083: TFTP: Looking for ITLFile.tlv
*Aug 18 18:20:20.347: TFTP: Looking for SEP04C5A4B03B0D.cnf.xml
*Aug 18 18:20:20.351: TFTP: Opened flash:/SEP04C5A4B03B0D.cnf.xml, fd 14, size 4585 for process 141
*Aug 18 18:20:20.363: TFTP: Finished flash:/SEP04C5A4B03B0D.cnf.xml, time 00:00:00 for process 141
here you can see verison info of CME
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Thu 24-Mar-11 15:31 by prod_rel_team
ROM: System Bootstrap, Version 15.0(1r)M9, RELEASE SOFTWARE (fc1)
ELTOSAN_ROUTER uptime is 1 hour, 50 minutes
System returned to ROM by reload at 16:29:20 UTC Thu Aug 18 2011
System image file is "flash:/c2900-universalk9-mz.SPA.151-4.M.bin"
Last reload type: Normal Reload
Last reload reason: Reload Command
Cisco CISCO2901/K9 (revision 1.0) with 471040K/53248K bytes of memory.
Processor board ID FGL1508252Y
3 Gigabit Ethernet interfaces
2 terminal lines
1 Virtual Private Network (VPN) Module
4 Voice FXO interfaces
4 Voice FXS interfaces
1 Internal Services Module (ISM) with Services Ready Engine (SRE)
   Survivable Remote Site Voicemail (SRSV) on Cisco Unity Express (CUE) 8.5.1 in slot/sub-slot 0/0
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
254464K bytes of ATA System CompactFlash 0 (Read/Write)
License Info:
License UDI:
Device#   PID                   SN
*0        CISCO2901/K9          xxxxxxxxxxxxx
Technology Package License Information for Module:'c2900'
Technology    Technology-package          Technology-package
              Current       Type          Next reboot
ipbase        ipbasek9      Permanent     ipbasek9
security      securityk9    Permanent     securityk9
uc            uck9          Permanent     uck9
data          None          None          None
Configuration register is 0x2102
this is RUNNING CONFIGURATION
! Last configuration change at 16:10:12 UTC Thu Aug 18 2011
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname ELTOSAN_ROUTER
boot-start-marker
boot system flash:/c2900-universalk9-mz.SPA.151-4.M.bin
boot-end-marker
no aaa new-model
no ipv6 cef
ip source-route
no ip routing
no ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.5.1 192.168.5.10
ip dhcp excluded-address 192.168.5.200 192.168.5.255
ip dhcp pool phone
   network 192.168.5.0 255.255.255.0
   default-router 192.168.5.251
   option 150 ip 192.168.5.251
ip dhcp pool data
   relay source 192.168.2.0 255.255.255.0
   relay destination 192.168.2.201
multilink bundle-name authenticated
crypto pki token default removal timeout 0
voice-card 0
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
fax protocol pass-through g711alaw
sip
registrar server expires max 3600 min 120
voice register global
mode cme
source-address 192.168.5.251 port 5060
max-dn 6
max-pool 6
load 9971 sip9971.9-1-1SR1.loads
authenticate register
tftp-path flash:
create profile sync 0005135312289902
voice register dn 1
number 207
allow watch
name GossaVM
label 207
voice register dn 3
number 101
name Dejan
label 101
mwi
voice register pool 1
id mac 000C.29C5.0011
number 1 dn 1
dtmf-relay sip-notify
username testvm password testera
codec g711alaw
voice register pool 3
id mac 04C5.A4B0.3B0D
type 9971
number 3 dn 3
presence call-list
dtmf-relay rtp-nte
username dejan password 1234
codec g711alaw
no vad
license udi pid CISCO2901/K9 sn xxxxxxxxxxxx
hw-module ism 0
hw-module pvdm 0/0
redundancy
interface GigabitEthernet0/0
description INTERFACE INTERNAL
no ip address
no ip route-cache
duplex auto
speed auto
no mop enabled
interface GigabitEthernet0/0.2
description LAN DATA
encapsulation dot1Q 2
ip address 192.168.2.251 255.255.255.0
no ip route-cache
interface GigabitEthernet0/0.5
description LAN VOICE
encapsulation dot1Q 5
ip address 192.168.5.251 255.255.255.0
no ip route-cache
interface ISM0/0
no ip address
no ip route-cache
shutdown
!Application: SRSV-CUE Running on ISM
interface GigabitEthernet0/1
no ip address
no ip route-cache
shutdown
duplex auto
speed auto
interface ISM0/1
description Internal switch interface connected to Internal Service Module
shutdown
interface Vlan1
no ip address
no ip route-cache
shutdown
ip forward-protocol nd
no ip http server
no ip http secure-server
snmp-server community public RO
tftp-server flash:dkern9971.100609R2-9-1-1SR1.sebn alias dkern9971.100609R2-9-1-1SR1.sebn
tftp-server flash:kern9971.9-1-1SR1.sebn alias kern9971.9-1-1SR1.sebn
tftp-server flash:rootfs9971.9-1-1SR1.sebn alias rootfs9971.9-1-1SR1.sebn
tftp-server flash:sboot9971.031610R1-9-1-1SR1.sebn alias sboot9971.031610R1-9-1-1SR1.sebn
tftp-server flash:skern9971.022809R2-9-1-1SR1.sebn alias skern9971.022809R2-9-1-1SR1.sebn
tftp-server flash:sip9971.9-1-1SR1.loads alias sip9971.9-1-1SR1.loads
tftp-server flash:United_States/g4-tones.xml
tftp-server flash:English_United_States/gd-sip.jar
control-plane
voice-port 0/0/0
voice-port 0/0/1
voice-port 0/0/2
voice-port 0/0/3
voice-port 0/1/0
voice-port 0/1/1
voice-port 0/1/2
voice-port 0/1/3
mgcp profile default
gatekeeper
shutdown
line con 0
line aux 0
line 67
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
password jebiga
login
transport input all
end
I did not have any kind of problem with X-LITE to register to CME. also try with few SCCP phones 7940 and I did not any kind of problem .
this is content of SEP....xml file for 9971
<device>
<deviceProtocol>SIP</deviceProtocol>
<devicePool>
<dateTimeSetting>
<dateTemplate>M/D/YA</dateTemplate>
<timeZone>Pacific Standard/Daylight Time</timeZone>
<ntps>
<ntp priority="0">
<name>0.0.0.0</name>
<ntpMode>unicast</ntpMode>
</ntp>
</ntps>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<sipPort>5060</sipPort>
</ports>
<processNodeName>192.168.5.251</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<sipProfile>
<sipProxies>
<registerWithProxy>true</registerWithProxy>
</sipProxies>
<sipCallFeatures>
<cnfJoinEnabled>true</cnfJoinEnabled>
<localCfwdEnable>true</localCfwdEnable>
<callForwardURI>service-uri-cfwdall</callForwardURI>
<callPickupURI>service-uri-pickup</callPickupURI>
<callPickupGroupURI>service-uri-gpickup</callPickupGroupURI>
<callHoldRingback>2</callHoldRingback>
<semiAttendedTransfer>true</semiAttendedTransfer>
<anonymousCallBlock>2</anonymousCallBlock>
<callerIdBlocking>2</callerIdBlocking>
<dndControl>2</dndControl>
<remoteCcEnable>true</remoteCcEnable>
</sipCallFeatures>
<sipStack>
<remotePartyID>true</remotePartyID>
</sipStack>
<sipLines>
<line button="1" lineIndex="1">
<featureID>9</featureID>
<featureLabel></featureLabel>
<proxy>USECALLMANAGER</proxy>
<port>5060</port>
<name></name>
<displayName></displayName>
<autoAnswer>
<autoAnswerEnabled>2</autoAnswerEnabled>
</autoAnswer>
<callWaiting>1</callWaiting>
<authName>dejan</authName>
<authPassword>1234</authPassword>
<sharedLine>false</sharedLine>
<messagesNumber></messagesNumber>
<ringSettingActive>5</ringSettingActive>
<forwardCallInfoDisplay>
<callerName>true</callerName>
<callerNumber>true</callerNumber>
<redirectedNumber>true</redirectedNumber>
<dialedNumber>true</dialedNumber>
</forwardCallInfoDisplay>
</line>
<line button="2" lineIndex="2">
<featureID>9</featureID>
<featureLabel>101</featureLabel>
<proxy>USECALLMANAGER</proxy>
<port>5060</port>
<name>101</name>
<displayName>Dejan Rakic</displayName>
<autoAnswer>
<autoAnswerEnabled>2</autoAnswerEnabled>
</autoAnswer>
<callWaiting>1</callWaiting>
<authName>dejan</authName>
<authPassword>1234</authPassword>
<sharedLine>false</sharedLine>
<messagesNumber></messagesNumber>
<ringSettingActive>5</ringSettingActive>
<forwardCallInfoDisplay>
<callerName>true</callerName>
<callerNumber>true</callerNumber>
<redirectedNumber>true</redirectedNumber>
<dialedNumber>true</dialedNumber>
</forwardCallInfoDisplay>
</line>
</sipLines>
<enableVad>true</enableVad>
<preferredCodec>g711alaw</preferredCodec>
<dialTemplate></dialTemplate>
<kpml>1</kpml>
<phoneLabel></phoneLabel>
<stutterMsgWaiting>2</stutterMsgWaiting>
<disableLocalSpeedDialConfig>true</disableLocalSpeedDialConfig>
<dscpForAudio>184</dscpForAudio>
<dscpVideo>136</dscpVideo>
</sipProfile>
<commonProfile>
<phonePassword>1234</phonePassword>
<callLogBlfEnabled>2</callLogBlfEnabled>
</commonProfile>
<featurePolicyFile>featurePolicyDefault.xml</featurePolicyFile>
<loadInformation>sip9971.9-1-1SR1.loads</loadInformation>
<vendorConfig>
</vendorConfig>
<commonConfig>
<videoCapability>0</videoCapability>
<ciscoCamera>0</ciscoCamera>
</commonConfig>
<sshUserId>dejan</sshUserId>
<sshPassword>1234</sshPassword>
<userId></userId>
<phoneServices>
<provisioning>2</provisioning>
<phoneService type="1" category="0">
<name>Missed Calls</name>
<phoneLabel></phoneLabel>
<url>Application:Cisco/MissedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService type="1" category="0">
<name>Received Calls</name>
<phoneLabel></phoneLabel>
<url>Application:Cisco/ReceivedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService type="1" category="0">
<name>Placed Calls</name>
<phoneLabel></phoneLabel>
<url>Application:Cisco/PlacedCalls</url>
<vendor></vendor>
<version></version>
</phoneService>
<phoneService type="2" category="0">
<name>Voicemail</name>
<phoneLabel></phoneLabel>
<url>Application:Cisco/Voicemail</url>
<vendor></vendor>
<version></version>
</phoneService>
</phoneServices>
<versionStamp>0131511014412102</versionStamp>
<userLocale>
<name>English_United_States</name>
<langCode>en</langCode>
</userLocale>
<networkLocale>United_States</networkLocale>
<networkLocaleInfo>
<name>United_States</name>
</networkLocaleInfo>
<authenticationURL></authenticationURL>
<directoryURL></directoryURL>
<servicesURL>http://192.168.5.251:80/CMEserverForPhone/serviceurl</servicesURL>
<dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
<dscpForCm2Dvce>96</dscpForCm2Dvce>
<transportLayerProtocol>2</transportLayerProtocol>
</device>

Hello,
I'm facing exactly the same problem, that is:
a Cisco SIP Phone 9971 won't register on CME 8.6 running on a 2811
I have read all the postings to this Forum, but I have not been able to solve it.
In my case the commands voice register dn and voice register pool are OK.
So frankly, I have no idea what I could be missing.
I'm pasting the Router's config.
I hope somebody is able to point me in the right direction.
Here is the config. Thank you!
C2811#sh run
Building configuration...
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname C2811
no aaa new-model
dot11 syslog
ip source-route
ip cef
ip dhcp excluded-address 172.25.140.1 172.25.140.10
ip dhcp excluded-address 172.35.140.1 172.35.140.10
ip dhcp pool Data
network 172.25.140.0 255.255.255.0
default-router 172.25.140.1
option 150 ip 172.25.140.1
dns-server 172.25.140.1
ip dhcp pool Voice
network 172.35.140.0 255.255.255.0
default-router 172.35.140.1
option 150 ip 172.35.140.1
dns-server 172.35.140.1
no ip domain lookup
no ipv6 cef
multilink bundle-name authenticated
voice service voip
allow-connections sip to sip
sip
registrar server expires max 3600 min 120
voice register global
mode cme
source-address 172.25.140.1 port 5060
max-dn 40
max-pool 42
load 9971 sip9971.9-4-1-9.loads
authenticate register
authenticate realm cisco
tftp-path flash:
create profile sync 0004820400584603
voice register dn 1
number 1010
allow watch
name Phone10
label Phone10
mwi
voice register pool 1
id mac 189C.5DB6.BD09
type 9971
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
username adm password adm
call-forward b2bua busy 68600
codec g711ulaw
no vad
camera
video
voice-card 0
crypto pki token default removal timeout 0
crypto pki trustpoint TP-self-signed-1879153754
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1879153754
revocation-check none
rsakeypair TP-self-signed-1879153754
crypto pki certificate chain TP-self-signed-1879153754
certificate self-signed 01
(details ommited)
license udi pid CISCO2811 sn FTX1146A44H
username admin privilege 15 password 0 admin
redundancy
interface FastEthernet0/0
no ip address
duplex auto
speed auto
interface FastEthernet0/0.25
description Data VLAN
encapsulation dot1Q 25
ip address 172.25.140.1 255.255.255.0
interface FastEthernet0/0.35
description Voice VLAN
encapsulation dot1Q 35
ip address 172.35.140.1 255.255.255.0
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
ip forward-protocol nd
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 600 life 86400 requests 10000
tftp-server flash:P00308010200.bin
tftp-server flash:P00308010200.sbn
tftp-server flash:P00308010200.sb2
tftp-server flash:P00308010200.loads
tftp-server flash:SCCP42.9-3-1SR3-1S.loads
tftp-server flash:apps42.9-3-1ES19.sbn
tftp-server flash:cnu42.9-3-1ES19.sbn
tftp-server flash:cvm42sccp.9-3-1ES19.sbn
tftp-server flash:dsp42.9-3-1ES19.sbn
tftp-server flash:jar42sccp.9-3-1ES19.sbn
tftp-server flash:term42.default.loads
tftp-server flash:term62.default.loads
tftp-server flash:SCCP45.9-3-1SR3-1S.loads
tftp-server flash:apps45.9-3-1ES19.sbn
tftp-server flash:cnu45.9-3-1ES19.sbn
tftp-server flash:cvm45sccp.9-3-1ES19.sbn
tftp-server flash:dsp45.9-3-1ES19.sbn
tftp-server flash:jar45sccp.9-3-1ES19.sbn
tftp-server flash:term45.default.loads
tftp-server flash:term65.default.loads
tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x
ml
tftp-server flash:sip9971.9-4-1-9.loads
tftp-server flash:kern9971.9-4-1-9.sebn
tftp-server flash:rootfs9971.9-4-1-9.sebn
tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn
tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn
tftp-server flash:skern9971.022809R2-9-4-1-9.sebn
tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml
tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar
control-plane
mgcp profile default
telephony-service
max-ephones 24
max-dn 48
ip source-address 172.25.140.1 port 2000
cnf-file location flash:
load 7960-7940 P00308010200
load 7942 SCCP42.9-3-1SR3-1S.loads
load 7945 SCCP45.9-3-1SR3-1S.loads
load 7962 SCCP42.9-3-1SR3-1S.loads
load 7965 SCCP45.9-3-1SR3-1S.loads
max-conferences 8 gain -6
dn-webedit
transfer-system full-consult
create cnf-files version-stamp 7960 Feb 11 2014 07:18:32
ephone-dn 1
number 1001
description Phone 1
name Phone 1
hold-alert 30 originator
ephone-dn 2
number 1002
description Phone 2
name Phone 2
hold-alert 30 originator
ephone-dn 3
number 1003
description Phone 3
name Phone 3
hold-alert 30 originator
ephone 1
device-security-mode none
mac-address 001C.58FB.6E0F
button 1:1
ephone 2
device-security-mode none
mac-address 0014.A981.7F8A
button 1:2
ephone 3
device-security-mode none
mac-address 0006.5356.A4B8
button 1:3
alias exec con conf t
alias exec sib show ip int brief
alias exec srb show run | b
alias exec sri show run int
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
line vty 0 4
privilege level 15
login local
transport input telnet ssh
transport output telnet ssh
line vty 5 15
privilege level 15
login local
transport input telnet ssh
transport output telnet ssh
scheduler allocate 20000 1000
ntp master 1
end
C2811#

Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabber For IPhone 9.5

Does anyone know how to transfer an active voip call from a Cisco IP Desk Phone to Cisco Jabber for IPhone? I can transfer a call from Cisco Jabber for IPhone to my Cisco IP Desk Phone no problem. I put the call on hold and then click "Resume" on my Cisco IP Desk Phone. However I cannot do the same but the other way around. If I put the call on hold on my Cisco IP Desk Phone, I see "no active call" on my Jabber client. The only information I could find slighlty relevant was using the Mobility Key/Remote Destination Profile feature however this defeats the object as this will forward to an external number, e.g. mobile and I just want to transfer the call within the VOIP environment between the two devices that are using the same directory number.
I am using Cisco Call Manager 9.1(2), Cisco Presence 9.1 and Cisco Jabber for IPhone 9.5.
Any help would be greatly appreciated.
Kind Regards,
Paul Parker.

Did you ever find an answer to this ?
I am seeing the same behavior and trying so see if I can put calls on hold and pick them up both ways also.
The only answer I seem to have found is to use park instead
That would/should work but I would just prefer to hold/unhold
Just not sure why we would not be able to hold/unhold on what is essentially a "shared" line
Does anyone have this working for them ?

Cisco IP Phone 7945-G or 7965-G screen goes blank randomly with SCCP firmware 9.2(3) on CUCM 8.6(2a)

Hello everybody,
I have the following situation:
A WAN VoIP network, with centralized call processing model (central site and few branches)
Cisco IP Phones 7945-G and 7965-G running SCCP
Cisco Unified Communications Manager 8.6(2a)
SCCP firmware Release 9.2(3) for the above mentioned hardware models
The problem that occurs randomly is that either when the firmware was SCCP firmware Release 9.2(1), or it was upgraded to SCCP firmware Release 9.2(3), approximately 5 Cisco IP Phones, the screen goes blank, the phone being still operational (but difficult to operate in such circumstances), and the problem persists until it is disconnected from PoE, and re-connected.
Please if possible, any solution to this problem is much appreciated.
Thank you in advance.
Radu

Hello again,
In addition to what I already mentioned, I would like to detail a few aspects, in order to be more specific with this behavior:
-          From the total number of Cisco IP phones which is less than 1000, this behavior happened randomly, within 1 month and 3 weeks
-          Actually, it was a total number of 8 Cisco IP phones whose display went off, 4 being located in Headquarters, and from the other 4, 3 were in the same Branch, and 1 in another Branch
-          Also, 7 IP phones are connected in non-Cisco switches with PoE, and 1 IP Phone was power supplied from AC adapter
-          initially, all existing IP phones had firmware Release 9.2(1) for 7945G and 7965G, and the mentioned behavior happened with 4 IP phones
-          then, for all IP phones, it were upgraded to firmware Release 9.2(3) for 7945G and 7965G, but problem re-appeared with other 4 IP phones
The only solution that solved the issue for each IP phone was to disconnect the power from the IP phones.
I hope that you might help me on how to get solving this problem, and I am looking forward for any useful idea or solution.
Many thanks in advance.
Regards,
Radu

Cisco 877 router - Cisco IP phone won't register with SIP provider

Hi all,
I'm having a problem with a Cisco SPA504G phone not registering with the SIP carrier over the Internet. We've recently rolled out a Cisco 877 router onto a new NBN business connection and can't get the pre-configured IP phone to register.
When we tested the phone with the NBN-provided Netgear router, it worked fine, as it did with the previous Cisco 1841 router we were using on a different link.
The way it's setup is using VLANs to define the internal subnets, which are then assigned to the physical interfaces (since the 887 doesn't allow IP assignments to the interfaces directly).
VLAN 100 is the internal network and has a SBS2011 server – assigned to F0 – IP range is 192.168.1.0
VLAN 200 is the guest network and has Internet access only – assigned to F1 – IP range is 10.1.1.0
VLAN 500 is the WAN network and connects to the NBN upstream box – assigned to F3 – external IP address assigned by DHCP
I've been playing around with access lists, nat rules, basically everything in my limited Cisco knowledge to try and figure this out, but to no avail. I have even configured what I believe is unrestricted access to IP, UDP and TCP outbound and inbound to all VLANs and still can't get it to register.
Tried isolating the issue by creating a new VLAN and assigning it to the spare interface and basically allowing everything in and out, but still no luck.
The problem has to be something on the router – probably some small line of config I haven’t removed or added.
I am going to pull my hair out soon, so would really appreciate some assistance from the Cisco gurus out there.
My client has just purchased about 10 of these handsets from their provider so I need to fix this ASAP. The guy who provided them wasn't very helpful, and basically said I'm on my own once we tested using the NBN-provided Netgear router.
Happy to post my config as well.
Please help!!!!

Current configuration : 4912 bytes
version 15.1
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname Router1
boot-start-marker
boot-end-marker
no aaa new-model
memory-size iomem 10
crypto pki token default removal timeout 0
no ip source-route
ip dhcp excluded-address 10.1.1.1
ip dhcp pool GUEST
network 10.1.1.0 255.255.255.0
dns-server 10.1.1.1 203.50.2.71 139.130.4.4
default-router 10.1.1.1
ip cef
no ip domain lookup
ip domain name network.local
ip name-server 192.168.1.123
ip name-server 203.23.53.12
ip name-server 197.12.32.86
ip name-server 8.8.8.8
no ipv6 cef
license udi pid CISCO887VA-K9 sn FGL171220XY
username admin privilege 15 secret 5 $1$aNsm$N1BCQYkoi8gnURyvloYEX/
controller VDSL 0
interface Ethernet0
no ip address
shutdown
interface ATM0
no ip address
no atm ilmi-keepalive
bridge-group 10
pvc 8/35
interface FastEthernet0
description NAC - Internal network
switchport access vlan 100
no ip address
interface FastEthernet1
description NAC - Guest network
switchport access vlan 200
no ip address
interface FastEthernet2
no ip address
shutdown
interface FastEthernet3
description **** WAN Port ****
switchport access vlan 500
no ip address
interface Vlan1
no ip address
bridge-group 10
hold-queue 100 out
interface Vlan100
description NAC - Internal Vlan
ip address 192.168.1.1 255.255.255.0
ip access-group IN-100 in
ip access-group OUT-100 out
ip nat inside
ip virtual-reassembly in
interface Vlan200
description NAC - Guest Vlan
ip address 10.1.1.1 255.255.255.0
ip access-group IN-200 in
ip access-group OUT-200 out
ip nat inside
ip virtual-reassembly in
interface Vlan500
description **** WAN Vlan ****
ip address dhcp
ip nat outside
no ip virtual-reassembly in
no ip forward-protocol nd
ip http server
ip http access-class 23
ip http secure-server
ip dns server
ip nat inside source list NAT-100 interface Vlan500 overload
ip nat inside source list NAT-200 interface Vlan500 overload
ip nat inside source static tcp 192.168.1.123 25 interface Vlan500 25
ip nat inside source static tcp 192.168.1.123 443 interface Vlan500 443
ip nat inside source static tcp 192.168.1.123 3389 interface Vlan500 3399
ip nat inside source static tcp 192.168.1.123 80 interface Vlan500 80
ip nat inside source static tcp 192.168.1.123 4125 interface Vlan500 4125
ip nat inside source static tcp 192.168.1.124 3389 interface Vlan500 3390
ip nat inside source static tcp 192.168.1.123 987 interface Vlan500 987
ip nat inside source static tcp 192.168.1.123 1723 interface Vlan500 1723
ip route 0.0.0.0 0.0.0.0 55.234.52.43
ip access-list extended IN-100
permit udp any any range bootps bootpc
deny ip 10.1.1.0 0.0.0.255 any
permit ip 192.168.1.0 0.0.0.255 any
ip access-list extended IN-200
permit udp any any range bootps bootpc
permit ip 10.1.1.0 0.0.0.255 any
ip access-list extended NAT-100
deny ip 192.168.0.0 0.0.255.255 192.168.0.0 0.0.255.255
permit ip 192.168.1.0 0.0.0.255 any
ip access-list extended NAT-200
deny ip 10.1.0.0 0.0.255.255 10.1.0.0 0.0.255.255
permit ip 10.1.1.0 0.0.0.255 any
ip access-list extended OUT-100
permit udp any range bootps bootpc any
deny ip 10.1.1.0 0.0.0.255 any
permit ip any 192.168.1.0 0.0.0.255
ip access-list extended OUT-200
permit udp any range bootps bootpc any
deny ip 10.1.1.0 0.0.0.255 192.168.1.0 0.0.0.255
permit ip any 10.1.1.0 0.0.0.255
access-list 23 permit 59.23.164.52
access-list 23 permit 192.168.1.0 0.0.0.255
access-list 23 permit 10.1.1.0 0.0.0.255
access-list 23 permit 120.146.0.0 0.0.255.255
access-list 23 permit 149.185.12.0 0.0.0.255
access-list 23 permit 110.44.28.0 0.0.0.255
access-list 23 permit 110.44.26.0 0.0.0.255
access-list 23 permit 103.25.212.0 0.0.0.255
access-list 23 permit any
bridge 10 protocol ieee
banner motd ^C
* Authorized personnel only! *
^C
line con 0
login local
no modem enable
line aux 0
line vty 0 4
password password01
login local
transport input all
end

Cisco ip phone 9971 registration failed with CME 8.6 on WAN

Dear Sir
Subject: Cisco ip
phone 9971 registration failed
with CME 8.6 on WAN
I have a WAN simulation with one Cisco2811 router one Cisco1841 router (connected with fast Ethernet interface) plus one layer 2 switch.
I upgraded the 2811 IOS to 15.4M and installed CME8.6, when we tried to add 9971 sip phone If the traffic goes throw LAN (Same subnet- directly from switch to 2811) everything is fine and the SIP phone (9971) added with no problem but when I change the subnet and traffic goes throw WAN
( from 1841 routed to 2811 with default route) my phone didn't register.
It will be great if anybody could help!!
If you can solve my problem, I will be happy to compensate.

Try binding SIP to an interface on which Phone can reach (Use "voice service voip" "sip" and then bind)
Udit

MAC OS X unable to download Cisco ISE supplicant agent

Hi,
I have a problem with MAC OS X clients unable to download the Cisco ISE supplicant agent using Safari browser but able to login on the ISE guest portal. If the same client was to login to the ISE guest portal using Firefox; it has no issues downloading the ise supplicant and posture agent.
I have tried to update the Java version on the client to the latest; however it does not resolve the issue. As I am new to MAC OS clients; I was wondering what may be the cause of the issue?
I have summarized the issue as follows:
1. MAC OS X 10.8 with safari 6 -- unable to download agent but can login successfully on the Cisco ISE guest portal
2. MAC OS X 10.8 with Firefox -- able to login to Cisco ISE guest portal and download agents; no issues
3. MAC OS X 10.7 with safari and firefox --- unable to download agent but can login successfully on the Cisco ISE guest portal
4. Windows XP & Windows 7 & Iphone/Ipad/Android -- able to login/download agent without any issues
Any suggestions is appreciated.
Thanks.

For Agent Download Issues on Client Machine
• Ensure that a client provisioning policy exists in Cisco ISE. If yes, verify the
policy identity group, conditions, and type of agent(s) defined in the policy.
(Also ensure whether or not there is any agent profile configured under Policy >
Policy Elements > Results > Client Provisioning > Resources > Add > ISE
Posture Agent Profile, even a profile with all default values.)
• Try reauthenticating the client machine by bouncing the port on the access
switch.
Remember that the client provisioning agent installer download requires the following:
• The user must allow the ActiveX installer in the browser session the first time an agent is installed
on the client machine. (The client provisioning download page prompts for this.)
• The client machine must have Internet access.
Client Machine Operating Systems and Agent Support in Cisco ISE
Check the following link
http://www.cisco.com/en/US/docs/security/ise/1.1.1/compatibility/ise_sdt.html#wp95449

3560G and 802.1X with Cisco IP Phone

Hi,
We have been doing some test on our 3560G switch with 802.1X. The switch port has a Cisco IP Phone 7940 connected and at the back of the IP Phone is the PC (802.1X client).
The PC authenticates with the computer name or the username properly without any problems. However problem is that the port stays opened/authorized even after disconnecting the Laptop from the phone. Only disconnecting the phone from the switch disables the port and enforces authentication.
This totally defeats the purpose for us.
IOS: 12.2(20)SE3
aaa new-model
aaa authentication dot1x default group radius
aaa authorization network default group radius
dot1x system-auth-control
interface GigabitEthernet0/40
switchport access vlan 4
switchport mode access
switchport voice vlan 15
dot1x port-control auto
dot1x timeout quiet-period 15
dot1x timeout reauth-period 30
dot1x max-req 1
dot1x reauthentication
spanning-tree portfast
spanning-tree link-type point-to-point
Any ideas will be appreciated.
Thanks,
Cheers
Kartik

I believe the problem should be solved with the new phone firmware:
Ref Cisco Document:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_note09186a0080461f84.html
"Firmware release 7.2(2) provides support for the Cisco IP Phone models 7960G and 7940G to monitor IEEE 802.1X messages between an authenticating switch and a connected PC (supplicant).
When a PC is disconnected from the Cisco IP Phone, the phone issues an EAPOL-Logoff message on behalf of the PC to the authenticating switch.
Hope This Helps
Jarle Steffensen

Cisco Clean Access agent for Ipad

My university uses Cisco Clean Access agent for wifi.
I have been able to login using the alotted password through Safari, however the next step is a prompt to download Clean Access Agent.
When I try to download the application, Safari prompts that the file can not be downloaded.
Any suggestions for this problem so that I can use my Ipad at campus.

The only things you can download are on the App Store. Check there, but I'm mostly sure that there is no Cisco Clean Agent available for iphone.

Presence. Cisco UP Sync Agent[STOPPED] Component is not running

Hi,
I have a Presence 7.0.6 and the service Cisco UP Sync Agent never start.
I attached some screeshoots with the troubleshooter and synchronization with call manager.
Can somebody help me?
Many thanks.

It looks like you have some non-English characters in database.
Please go to CUCM > System > Service Parameters > Database Layer Monitor > Advanced, change "Include Encoding Information in AXL Response"
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";
mso-ansi-language:#0400;
mso-fareast-language:#0400;
mso-bidi-language:#0400;}
from "False" to "True".
Restart "Database Layer Monitor" and "AXL Web Service".
This should fix the problem.
Thanks!
Michael
http://htluo.blogspot.com

Cisco IP Phone Agent problem

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