Cisco IP phone problem with external directory http error

Hi,
I have a problem when I try to open the directory on different model Cisco IP Phone for new deployment.
In CUCM (version 8.5) we have configured internal and external directory and on each device set the "service provisioning" to "both". For all the sites configured in CUCM this feature is working properly, but not in the new deployed site. I´ve already verified the url is written properly.
I get the following error messages for these different models:
- Cisco IP phone 8945: "HTTP connection failed"
- Cisco IP Comm: "HTTP error [500] "
Thank you for your help,
Regards,
David Lozano             

Hi David,
What firmware are you using? Do you have 8945s on the other sites? I found a bug, but I'm not sure it applies to your description:
CSCty58000 Bug Details
8945 freezes when directories is pressed
Symptom:
8945 freezes when directories button is pressed.
Conditions:
This issue happens when the phone load is 9.2.3 and the directories URL doesn't contain port number.
Workaround:
Please use http://X.X.X.X:8080/ccmip/xmldirectory.jsp for the directories
URL instead of http://X.X.X.X/ccmip/xmldirectory.jsp
You can try upgrading to firmware 9.3(1)
Regards,
Tere.

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    [23033.905639] blk_update_request: I/O error, dev sdd, sector 59827712
    [23033.906165] Aborting journal on device sdd1-8.
    [23033.906176] JBD2: Error -5 detected when updating journal superblock for sdd1-8.
    [23033.906270] EXT4-fs (sdd1): Delayed block allocation failed for inode 16777761 at logical offset 0 with max blocks 2048 with error 30
    [23033.906272] EXT4-fs (sdd1): This should not happen!! Data will be lost
    [23033.906276] EXT4-fs error (device sdd1) in ext4_writepages:2395: Journal has aborted
    [23033.906793] EXT4-fs (sdd1): previous I/O error to superblock detected
    [23033.906801] EXT4-fs error (device sdd1): ext4_journal_check_start:56: Detected aborted journal
    [23033.906802] EXT4-fs (sdd1): Remounting filesystem read-only
    [23033.906803] EXT4-fs (sdd1): previous I/O error to superblock detected
    [23033.906808] EXT4-fs (sdd1): ext4_writepages: jbd2_start: 9223372036854775807 pages, ino 16777762; err -30
    [23033.907641] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23033.907644] EXT4-fs (sdd1): previous I/O error to superblock detected
    [23033.907690] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23033.907692] EXT4-fs (sdd1): previous I/O error to superblock detected
    [23033.907736] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23033.907738] EXT4-fs (sdd1): previous I/O error to superblock detected
    [23033.907771] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23033.907773] EXT4-fs (sdd1): previous I/O error to superblock detected
    [23033.907805] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23033.907845] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23033.907886] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23033.907919] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23033.907947] EXT4-fs error (device sdd1): ext4_find_entry:1289: inode #16515073: comm cp: reading directory lblock 0
    [23034.490498] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff880225074480
    [23034.490502] xhci_hcd 0000:00:14.0: xHCI xhci_drop_endpoint called with disabled ep ffff8802250744c8
    [23220.391199] usb 1-1: new high-speed USB device number 54 using xhci_hcd
    [23235.563509] usb 1-1: device descriptor read/64, error -110
    [23250.839126] usb 1-1: device descriptor read/64, error -110
    [23251.102653] usb 1-1: new high-speed USB device number 55 using xhci_hcd
    [23266.274917] usb 1-1: device descriptor read/64, error -110
    [23281.550616] usb 1-1: device descriptor read/64, error -110
    [23281.814174] usb 1-1: new high-speed USB device number 56 using xhci_hcd
    [23286.831502] xhci_hcd 0000:00:14.0: Command completion event does not match command
    [23286.831579] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
    [23292.049048] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
    [23292.252556] usb 1-1: device not accepting address 56, error -62
    [23292.412732] usb 1-1: new high-speed USB device number 57 using xhci_hcd
    [23297.426714] xhci_hcd 0000:00:14.0: Command completion event does not match command
    [23297.426728] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
    [23302.644273] xhci_hcd 0000:00:14.0: Timeout while waiting for setup device command
    [23302.847753] usb 1-1: device not accepting address 57, error -62
    [23302.847781] usb usb1-port1: unable to enumerate USB device
    Anyone know how to fix this?

    There is a whole lot of bad going on there.
    There are problems both drive errors and USB errors.  I don't believe it.
    I have a hunch the drive is starving for power. 
    USB devices are supposed to function all the way down to 4.25V.  Not all do.
    USB ports are supposed to be able to deliver 4.25V at the end of the cable at 500mA.  Not all do.
    USB 2.0 devices are not supposed to draw more than 100mA unless they negotiate for more.  Some violate that.
    USB 2.0 devices are never supposed to draw more than 500mA. Some violate that.  Especially disk drives.
    My guess is that your drive is drawing excess current and the voltage drop through the port and cable are dropping you below 4.25; or at least below the voltage that your drive goes "Tango Uniform"[1].   Does your drive have the option for external power?  If so try it.  Following up on wtx's comment;  USB 3.0 is capable of delivering more power.   Also, some drives have used a cable that violates just about every aspect of the USB specification:  A "Y" cable that plugs into two host ports to provide more power to the guest.  I despise this solution with every fiber of my electrical engineering existence; never-the-less, you might try one.
    edit:  [1] Teats Up.
    Last edited by ewaller (2015-04-04 17:02:04)

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