CISCO IPCC EXPRESS - SUPERVISOR NEEDS TO DINAMICALLY MOVE AGENTS BETWEEN QUEUES

We have a Cisco IPCC Express environment with two queues ("REQUESTS" and "TROUBLES"). In case of, for instance, a great trouble in the customer network (loss of the e-mail service), most of people will call to the Troubles service, so the customer would like to forward some agents to take calls of this queue.
So, we need to dinamically distribute the agents between several queues. Is this possible? Thank you very much.

Hi
The parameter was in System/System PArameters in AppAdmin; it's called 'Supervisor Access'. You can set it to 'None' 'Sup's Teams Only' etc.
It was (I think) introduced in 5.0, but you may find it's not in v6.0 as that was kind of a parallel universe release for the dying Windows CCM train...
Regards
Aaron
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Hi Brian,
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#!/Program Files/Cisco/perl
use strict;
use warnings;
use SOAP::Lite +trace => 'debug';
use Data::Dumper;
use MIME::Base64;
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my $uccxip;
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my $user;
my $password;
my $desc;
my $error_text;
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chomp($user);
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encodingStyle => '',
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Michael

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Hi
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Hi, guys.
Finally I've confugured my cheme.
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Hi,
Just wanted to add one point.
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You need to use the On Exception GoTo and Clear Exception steps.
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Start
...logic...
On Exception (contactInactiveException) GoTo RecordingException
Recording
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End
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CISCO IPCC EXPRESS - SUPERVISOR NEEDS TO DINAMICALLY MOVE AGENTS BETWEEN QUEUES

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