Cisco iPhone Mobile 8.0 & 8.1 connection problems
Hi,
We have been testing Mobile 8.0 & 8.1 on a number of IPhones within the company. We have however run into a problem where the Mobile client fails in its Directory connection & its Desk Phone Integration. It appears as if the app is losing the credentials provided during the setup process. With regards to the MS directory integration we use a common username & password for all users and this is defined in the user profile on CUCM so we never have to enter these credentials during the setup process of the app. Why would it be losing these details which then causes the connection to fail? Likewise the credentials for Desk Phone Integration are entered during the setup process and do not change but within a couple of the days the connection will fail.
So when 1st setup the connection status for all 3 services is connected but within a couple of days it changes to show the following
Desk Phone Integration - Error
Directory - Disconnected
Internet Calling - Connected
Has anyone else experienced this and if so how was the problem resolved.
Thanks,
Alistair.
Thanks for your earlier response.
Typically we see the problem 1 or two days after intially configuring the client. During this time the iphone will have connected & disconnected from the wifi multiple times. What I don't understand is why it should be failing, the username & password for directory integration are stored on the CUCM within the dual-mode device profile so surely it should always know what these credentials are. With regards to the username & password for directory integration do you know if there is timeout for how long those credentials are valid within mobile 8?
I'm not sure what you mean by 'To isolate the issue you can try putting credentials from CUMC itself to check if the behavior changes' which credentials do you mean?
Thanks,
Alistair.
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