Cisco ISE authentication failed for Win XP SP3

Question

Hello,
I have some trouble this Win XP wired Client authentication. With Win7 everything works well.
ISE 1.2 (patch 4)
Switch: 2960 / 2960S (15.0.(2)SE2)
Authentication details:
Event:
5400 Authentication failed:
Failure Reason
11514 Unexpectedly received empty TLS message; treating as a rejection by the client
Resolution
Ensure that the client's supplicant does not have any known compatibility issues and that it is properly configured. Also ensure that the ISE server certificate is trusted by the client, by configuring the supplicant with the CA certificate that signed the ISE server certificate. It is strongly recommended to not disable the server certificate validation on the client!
Root cause While trying to negotiate a TLS handshake with the client, ISE expected to receive a non-empty TLS message or TLS alert message, but instead received an empty TLS message. This could be due to an inconformity in the implementation of the protocol between ISE and the supplicant. For example, it is a known issue that the XP supplicant sends an empty TLS message instead of a non-empty TLS alert message. It might also involve the supplicant not trusting the ISE server certificate for some reason. ISE treated the unexpected message as a sign that the client rejected the tunnel establishment.
I try to disable validate server certificates on Win XP Clients, but it won´t work for me.
Add ISE self-sign certificate to clients trusted root certification authorities and enable validate server certificates also won´t work.
Any idea?
thanks

Answer 1

The ISE use a self-signed certificate. I add this self-signed certificate to the clients "trusted root certification authorities", enable validate server certificates at the eap properties and select the added certificate from the trust list. But if I uncheck validate server certificates, I see the same error message as well.
Are there any differences between xp client config and win7 client config?
thanks,