CISCO Jabber 8.6.2 and CME 8.6

Hello,
I want to use Cisco Jabber 8.6.2 with Call manager Express 8.6
I configured the IPhone on CME and is working ok on local wireless LAN,
When I’m using the VPN I can place call's inside the network but I can't use on outside line. I have no sound.
Also if I place a call and the I end the call, the called phone rings and is not stopping. So I think is a call disconnect problem.
Bellow is a part of the configuration.
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
h323
call start slow
sip
session transport tcp
registrar server
voice class codec 1
codec preference 1 g729r8
voice class custom-cptone romania
dualtone busy
frequency 450
cadence 170 170
dualtone disconnect
frequency 450
cadence 170 170
voice register global
mode cme
source-address 10.12.4.252 port 5060
max-dn 10
max-pool 10
authenticate register
hold-alert
tftp-path flash:
create profile sync 0000545624458818
voice register dn 1
number 5146
call-forward b2bua all 5108
call-forward b2bua busy 5160
call-forward b2bua noan 5160 timeout 18
name Ioan Stanciu
shared-line
label Ioan
voice register pool 10
registration-timer max 720 min 660
id mac 68A8.6D91.3FE0
session-transport tcp
type CiscoMobile-iOS
number 1 dn 1
username 5146 password 5146
voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone romania
no battery-reversal
timeouts call-disconnect 2
timeouts wait-release 2
connection plar opx immediate 5150
caller-id enable
voice-port 0/0/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone romania
no battery-reversal
timeouts call-disconnect 2
timeouts wait-release 2
connection plar opx immediate 5150
caller-id enable
dspfarm profile 1 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
codec g722-64
maximum sessions 1
associate application SCCP
dial-peer voice 2 pots
preference 2
destination-pattern 9T
incoming called-number .
direct-inward-dial
port 0/0/1
telephony-service
video
maximum bit-rate 256
no auto-reg-ephone
em logout 0:0 0:0 0:0
max-ephones 25
max-dn 120
ip source-address 10.12.4.252 port 2000
max-redirect 7
auto assign 1 to 8
service phone videoCapability 1
service phone paramEdibility 1
no service directed-pickup
timeouts interdigit 6
timeouts ringing 15
Any idea what can be the problem ?

Hello,
Is the connect over 3G enabled on your iPhone? Try this.
Btw, what have you put as device ID on your iPhone? the MAC address?
To my knowledge, the device ID is TCTXXX for CUCM, there is no info related on how to add it for CME 8.6
Regards

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Cisco Jabber windows call option and user addition issue

Hi,
After uploading the jabber-config.xml (EDI-BDI) on the CUCM, the call option for new user contacts started appearing but the already existing contacts in Jabber client have still no call option. Also when we add new contacts to the Jabber client, it just disappears as such. Any one faced similar issue before. Below are the details and attached jabber-config.xml and LDAP profile snap.
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Hey
Just right click on the contacts which do not have the call option and select view profile, then see if those contacts that are added are they from the Outlook or the AD, if its AD then they will have a contact number and as such they will have the Call Option enabled.
If they are from outlook then delete the users and readd them by checking the view profile option to verify they are being pulled from AD.
Also if i assumed the issue differently then what it is please explain the whole scenario.
Note-: In case of J4W it will not connect to the directory using the LDAP profile info, it automatically verified and cnnects to the domain using your login creds.

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Hello!
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Anyconnect 3.1 on OSX 10.8.X , Cisco Jabber not working.

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Cisco Jabber for Mac - Directory Lookup and Contact Fields

Hello,
After having issues myself with Cisco Jabber for Mac 9.2 specifically with Active Directory lookups not working, or contact information not populating (and therefore not being able to call users from the contact list as no telephone information exists) I am including a sample jabber-config.xml file that works for me.
Please note: there are many different ways to configure this. What I will be showing is the method that works for me and my deployment, which is pretty standard.
As always and as a disclaimer, once again, this is what has worked for my deployment scenario. Always keep backups of your configuration files, and always be mindful of anything you have configured already, especially in the jabber-config.xml file.
Background
My deployment is based on CUCM 9, with 1 publisher and 2 subscribers. I also have a CUCM IM & Presence 9.0 server. This assumes that you have already configured your deployment and Jabber is functioning already, albeit with the aforementioned issues.
As for Active Directory, my deployment will be based on Windows 2008 R2 Domain Controllers running in native 2008 mode. For this example, we will be searching directly against one of the DCs with a Global Catalogue role. Please be aware that in large deployments you will have to plan accordingly with regards to lookup traffic from Jabber clients to the DCs.
Also, as of Cisco Jabber for Mac 9, the client no longer can search via the CUCM internal directory (which may be made of local end users, Active Directory synced users, or a mix of both) and this must be done via a LDAP mechanism.
Scenario
In this deployment scenario, Cisco Jabber for Windows is working properly - you can search and add people from Active Directory, and contacts in your contact list have all the appropriate fields populated from Active Directory. However, when trying the same with Jabber for Mac, Jabber for iPhone or Jabber for iPad you notice that you cannot perform a directory lookup, and if you add people directly (for example, [email protected]) the user only has the IM field populated. No telephone, email or additional information is displayed.
Solution
Whereas Cisco Jabber for Windows uses the EDI mechanism (native Windows), whereby when running from a computer that is on the domain (or in the event that you are search for contacts in another Active Directory domain where a domain trust exists) , Jabber for Mac / iPhone / iPad uses the BDI mechanism.
In this case, you will need to provision a jabber-config.xml file that you will upload to your TFTP server (or Publisher) that will be "downloaded" by your Jabber for Mac client and also used by the iPhone and iPad client. You can configure many options in the jabber-config.xml file, but for this example we will place just the information that we need to order for these clients to request and display Active Directory information.
Please note that the configuration may vary depending on your deployment, but at the very least we will be:
- Configuring a DC where we will perform the lookup.
- Configure credentials that will be used to perform the lookup. This will be an Active Directory account that has read rights on the Active Directory domain. Please note that these credentials are saved in plain text in the file, so ensure that the account that you will be using is not privileged.
- Configure the server port that we will be using to perform the lookup.
- Configure the Search Base. This is basically where we want the directory lookup to happen. You can either choose for this lookup to start at the "base" of the domain (and therefore the search will iterate through all the user accounts and and OUs below the root base) or define a specific OU where you want to search.
Caution!
- There is a current limitation with Cisco Jabber for Mac whereby you can only have 1 search base configured. Please keep this in mind if, like me, you have multiple OUs (like an OU for each company in your organization) and under these OUs you have sub OUs as a user account container.
- If using the top level search base, unless you specify a filter, you will potentially be able to search for all user accounts in the domain. You will need to configure the <BDIBaseFilter> parameter if you want to fine tune your search ability.
Steps
These are the steps I have followed. Other steps or considerations may vary.
- Log in to your TFTP server and download the jabber-config.xml file and keep it as a backup. If you are already using the jabber-config.xml file for other purposes, do not worry - you can add your BDI information parameters inside.
- Remove the jabber-config.xml file
- Edit the jabber-config.xml file and configure thus:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>DOMAIN CONTROLLER IP ADDRESS</BDIPrimaryServerName>
        <BDIPresenceDomain>YOUR PRESENCE DOMAIN</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>YOUR SEARCH BASE</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
For example, let´s assume the following:
- Domain controller IP address is 10.1.1.2 .
- Your presence domain is test.local .
- Your search base will be test.local using the top level of the domain.
- Your username with which you will be doing your searches is called walt . Usually you can either identify walt as test.local\walt or [email protected] . It is always best, in these sort of scenarios, to use the UPN convention so we will be configuring a [email protected] .
- The password is the Active Directory password for the account walt .
- I have disabled TLS in my case. There are issues with the Jabber for Mac client when using other security methods.
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>10.1.1.2</BDIPrimaryServerName>
        <BDIPresenceDomain>test.local</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>DC=test,DC=local</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>walt01!</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
One you have configured the jabber-config.xml file, you will now need to upload it to you TFTP server. Once uploaded, you will need to restart the Cisco TFTP service. Again, my TFTP server is on my CUCM publisher, so:
- I go to Cisco Unified OS Administration on my Publisher server, TFTP File Management and I upload jabber-config.xml to / directory
- I then go to Cisco Unified Serviceability on my Publisher server, I locate the Cisco TFTP service and I restart the service
Once this is done, you can figure up your Jabber for Mac client. As a test, on your Mac (using Terminal) go to:
/Users/username/Library/Application Support/Cisco/Unified Communications/Jabber/Config
In here you will see several files, but what we want to see is jabber-config.xml . As soon as you start the Jabber for Mac client and log in, the jabber-config.xml file will download from your TFTP server and get saved here. When you see it appear, just type in your terminal window more jabber-config.xml and make sure that the output is the same as the xml file you created.
From there, try doing directory search. If you have previously added contacts and they still lack attribute information, you will need to remove them (sometimes it will not refresh properly) and add them again from the directory.
I will be updating this guide and ammending anything that is incorrect, but this is meant to be a quick checklist and steps to get this, at least in the most very basic version, up and running for Jabber for Mac.

Hello,
Thanks for this post! It works, I can do lookup and also I can add found contact to contact list and get information about contact from LDAP.
One more question: - I can't get all information about contact. I don't get e.c mobile phone number and more others attributes. I have tried to expand your file as follows:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDILDAPServerType>AD</BDILDAPServerType>
<BDIPrimaryServerName>IP of AD</BDIPrimaryServerName>
<BDIPresenceDomain>Presence Domain</BDIPresenceDomain>
<BDIServerPort1>3268</BDIServerPort1>
<BDISearchBase1> Search Base</BDISearchBase1>
<BDIConnectionUsername>User</BDIConnectionUsername>
<BDIConnectionPassword>Password</BDIConnectionPassword>
<BDIEnableTLS>0</BDIEnableTLS>
       <BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>
       <BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>
       <BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>
       <BDIMobilePhone>mobile</BDIMobilePhone>
       <BDIHomePhone>homePhone</BDIHomePhone>
       <BDIOtherPhone>otherTelephone</BDIOtherPhone>
       <BDITitle>title</BDITitle>
       <BDICompanyName>company</BDICompanyName>
<BDILocation>co</BDILocation>
<BDIPostalCode>postalCode</BDIPostalCode>
       <BDICity>l</BDICity>
       <BDIState>st</BDIState>
       <BDIStreetAddress>streetAddress</BDIStreetAddress>
</Directory>
</config>
But it didn't help.
When I capture lookup via Wireshark, I can see that Jabbers sends search request with bunch of attributes, but from LDAP answer contains only 8 attributes. (see attached screenshots)

Cannot login to Cisco Jabber 10.5.1 over Mobile and Remote Access

Hi,
We have deployed sucessfully VCS Expressway-C and VCS Expressway-E with only 1 zone which is "Unified Communication Traversal" and is for Mobile and Remote Access only. VCS-C and VCS-E are communicating and in statuses everything is active and working. Also VCS-C can communicate with CUCM and CUP (both version 10.5).
Problem is when I deploy Cisco Jabber 10.5.1 on computer outside of LAN and without VPN it start communicating with VCS-E, ask me for accepting certificate (we have certificate only intenally generated on Windows CA) and after that it is trying to connect and after few seconds it will tell me that it can't communicate with server.
Did any of you had same problem or can you advice how to troubleshoot? In Jabber logs there is only something like "Cannot authenticate" error message, but when I startup VPN I can authenticate without any problems.
Thanks

On Expressway-C are your HTTP Allow Lists setup properly? By default, and auto discovered CUCM and IMP should be listed via IP and Hostname, but if not, you'll need to insert manually.
Also, you can look at the config file your Expressway-E would be handing out to Jabber via this method.
From the internet, browse to:
https://vcse.yourdomain.com:8443/Y29sbGFiLmNvbQ/get_edge_config?service_name=_cisco-uds&service_name=_cuplogin
Where:
vcse is your Expressway-E hostname (or CNAME/A record)
yourdomain.com is your own domain
The first directory is your Base64 encoded domain name, remove and trailing equal signs (=)
The XML returned is basically the DNS SRV record information available as if internal for _cisco-uds and _cuplogin
TFTP DNS SRV is optional if you configured TFTP in IMP for your Legacy Clients.

Call/video not working between Cisco jabber for Windows and VCS control C40s

Hello,
I've been struggling with no luck how to make a call using Cisco Jabber for Windows 9.6.0 registered to CM 8.6.2 with intercluster ICT to another CM 8.6.2 where we have a VCS Control 7.0.2 via GK H225, and all C40s are registered as H.323.
The VCS has interworking between H323 and SIP, however not sure if there is any problem with that. Assuming it is ok, not sure either if I'm facing any interoperability issue because in my remote site I have C40 (H323 registered at VCS and SIP listening mode) and cisco jabber for windows which is SIP based.
If is not possible, would I be able to change my C40 from H323 to SIP at VCS, or have both H323/SIP registered at VCS? If so, will I need to change as well instead of GK I'll have to establish a SIP Trunk between the CM and VCS?
Another thing I do not believe either I would be able to have one VCS connected with two clusters, right?
I'm just trying to find a solution in case my current topology is not compatible, but feel free if you have any better idea to make it work.
Anyway here is what is happening:
When I make a call from my cisco jabber windows to C40 using alias number. The call is being redirected just fine to the C40 and it rings, however when someoene or the auto answer picks it up, the call dropped right away.
However, if I enabled the MTP in my CSF device, the call gets longer before dropping. I was even able to see my jabber " start video" turns green, before was grayed out all the time and the call dropped faster. I hear a fast busy tone.
I'm able to provide SDI traces, logs, diagnostic sip/h323 calls from VCS in order to know for sure if this is an incompatible issue or something I can workaround.
Let me know if someone of you are interested in read these logs or could point me on the right direction.
Thanks!

Ok,
I have looked at both logs. I have to mentinon though that you didnt
provide the log that shows the h323 setup between cucm and the VCS. This
is most likely because the call originated from a different cucm than
the ones you provided the logs from.
The call would have orginated from the first cucm in the cucm group of
this trunk: Name=RL_TRUNK_VIDEO
The cucm ip will be : 10.252.53.10.
This is the VCS log that confirms where the h323 request originated
from:
pr 10 22:50:29 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:29,187"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="54000"
Received RAS PDU:
Having said that here is my analysis of the logs that you sent..
Jabber sent an INVITE to CUCM and advertised all the codecs (audio and
video it can support)..
Observer that Jabber says it doesnt support G729 anexB
21:55:16.576 |//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message
from 10.223.20.73 on port 54677 index 90661 with 2220 bytes:
[862370,NET]
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/TCP 10.223.20.73:54677;branch=z9hG4bK000029d3
From: "4122107" <sip:[email protected]>;tag=00059a3c78000011000070b0
-00000e65
To: <sip:[email protected]>
Call-ID: [email protected]
Max-Forwards: 70
Date: Fri, 11 Apr 2014 01:55:16 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CSF/9.4.1
m=audio 19252 RTP/AVP 0 8 18 105 104 101
c=IN IP4 10.223.20.73
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 G7221/16000
a=fmtp:105 bitrate=24000
a=rtpmap:104 G7221/16000
a=fmtp:104 bitrate=32000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
m=video 28878 RTP/AVP 97
c=IN IP4 10.223.20.73
++++Now lets observer the capabilites exchange during h245 negotiation
between cucm and VCS++++
Here CUCM advertises its caps to VCS (afterreceiving caps from VCS)
Note that G729A, G729AB, G729 is all advertised..
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,017"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : terminalCapabilitySet
capabilityTableEntryNumber 2,
       capability receiveAudioCapability :
g729wAnnexB : 6
       capabilityTableEntryNumber 3,
   capability receiveAudioCapability : g729AnnexAwAnnexB : 6
       capabilityTableEntryNumber 4,
       capability
receiveAudioCapability : g729 : 6
capabilityTableEntryNumber 5,
       capability receiveAudioCapability :
g729AnnexA : 6
++++++
After doing MSD (master slave determination, we move to the OLC phas e..
Here we see that the far end..c40 wants to use G729AB for media++++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,783"
Module="network.h323" Level="DEBUG": Src-ip="10.224.114.11" Src-
port="11163"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
+++Next VCS sends G729AB as the codec to use to CUCM+++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,784"
Module="network.h323" Level="DEBUG": Dst-ip="10.252.53.10" Dst-
port="45660"
Sending H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
++++The next thing we get is an OLC reject from CUCM and this is where
th call drops++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= response : openLogicalChannelReject :
forwardLogicalChannelNumber 1,
   cause dataTypeNotSupported : NULL
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="INFO": Dst-ip="10.224.114.11" Dst-
port="11163"
Detail="Sending H.245 OpenLogicalChannelRejResponse
+++We then receive a call release from cucm with cause code of 47:
resource unavailable++++
Apr 10 22:50:32 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:32,365"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="50913"
Received H.225 PDU:
Q931
   Message Type: Release
Complete
   Call reference flag: Message sent from originating side
Call reference value: 0x7b
   Info Element : Cause
     Location: Usr
   Cause Value: Resource unavailable
   Info Element : User User
   Length = 22
Suggestions:
Change the region setting between the ICT trunk to VCS and Jabber to use
G711 and test again.

Cisco Jabber for Windows in Extend and Connect mode and making outbound calls

Hi guys,
I've set up Cisco Jabber for Windows to use Extend and Connect to control a remote PBX endpoint. I've configured the required CTI-RD device, remote destinations, associated the users to the line and added the devices to end-user controlled device. The extend and connect part is working flawlessly without any issues. I'm able to receive inbound calls on the remote PBX endpoint and control the call (hold, resume, transfer etc.) using the Jabber call window that pops up.
However, I'm unable to make any outbound calls via the Jabber client when in extend and Connect mode. Reading the Extend and Connect guide, I need to configure Dial Via Office (DVO) Reverse. So when the user initiates a Dial-Via-Office reverse call, CUCM calls and connect to the Extend and Connect device (CTI-RD). CUCM then calls and connects to the number the user dialled and finally connects the two call legs.
After attempting to configure DVO-R for Jabber for Windows in Extend and Connect mode following the CUCM feature services guide, i'm unable to get any outbound calls working. From RTMT, i am receiving the following Termination Cause Code: (27) Destination out of order. What i also notice is that there is no calling number for that trace either. I would've thought that the calling party would've been the Enterprise Feature Access (EFA) number.
Has anyone got this working or can provide some guidance?
Thanks.

Hi guys,
I've set up Cisco Jabber for Windows to use Extend and Connect to control a remote PBX endpoint. I've configured the required CTI-RD device, remote destinations, associated the users to the line and added the devices to end-user controlled device. The extend and connect part is working flawlessly without any issues. I'm able to receive inbound calls on the remote PBX endpoint and control the call (hold, resume, transfer etc.) using the Jabber call window that pops up.
However, I'm unable to make any outbound calls via the Jabber client when in extend and Connect mode. Reading the Extend and Connect guide, I need to configure Dial Via Office (DVO) Reverse. So when the user initiates a Dial-Via-Office reverse call, CUCM calls and connect to the Extend and Connect device (CTI-RD). CUCM then calls and connects to the number the user dialled and finally connects the two call legs.
After attempting to configure DVO-R for Jabber for Windows in Extend and Connect mode following the CUCM feature services guide, i'm unable to get any outbound calls working. From RTMT, i am receiving the following Termination Cause Code: (27) Destination out of order. What i also notice is that there is no calling number for that trace either. I would've thought that the calling party would've been the Enterprise Feature Access (EFA) number.
Has anyone got this working or can provide some guidance?
Thanks.

Transfer VOIP Calls Between Cisco Desk Phone and Cisco Jabber For IPhone 9.5

Does anyone know how to transfer an active voip call from a Cisco IP Desk Phone to Cisco Jabber for IPhone? I can transfer a call from Cisco Jabber for IPhone to my Cisco IP Desk Phone no problem. I put the call on hold and then click "Resume" on my Cisco IP Desk Phone. However I cannot do the same but the other way around. If I put the call on hold on my Cisco IP Desk Phone, I see "no active call" on my Jabber client. The only information I could find slighlty relevant was using the Mobility Key/Remote Destination Profile feature however this defeats the object as this will forward to an external number, e.g. mobile and I just want to transfer the call within the VOIP environment between the two devices that are using the same directory number.
I am using Cisco Call Manager 9.1(2), Cisco Presence 9.1 and Cisco Jabber for IPhone 9.5.
Any help would be greatly appreciated.
Kind Regards,
Paul Parker.

Did you ever find an answer to this ?
I am seeing the same behavior and trying so see if I can put calls on hold and pick them up both ways also.
The only answer I seem to have found is to use park instead
That would/should work but I would just prefer to hold/unhold
Just not sure why we would not be able to hold/unhold on what is essentially a "shared" line
Does anyone have this working for them ?

MBA (mid 2013) and Cisco Jabber Video client not recognising any camera

The Cisco Jabber Video client is not recognising the internal Facetime HD camera nor the external USB Logitech Webcam C920.
This was not working from the beginning. Cisco is aware of this issue and promised to deliver a fix in the next release of their software.
After installing the 10.8.5 Update from App Store and the 10.8.5 Supplemental update the Cisco client was able to recognize the external camera.
After that I followed a hint to install the Combo update this should enable Skype to recognise the Facetime HD camera. After installing the Combo update Skype was able to recognize the internal and external camera (by the way the quality of preview video using Facetime HD was brilliant and much better than the internal camera of a MBA from 2012). BUT after that update the Cisco client was no longer recognising a camera.
I run a recovery installation of 10.8.4 - but the result was again a 10.8.5. If I try now to run a recovery install I only get a recovery of version 10.8.5 offered.
I did a SMC reset, a parameter RAM reset, tried to start in saved mode but nothing helped.
Any other ideas how to get a least an external camera working again with Cisco Jabber Video?

Similar problem here. I have a Logitech C615 camera/microphone plugged into my MAC mini running OSX 10.9.3. Today, JABBER could not find the camera (although it found the microphone?). I was running 4.5.7 and so downloaded v4.8.6 and reinstalled: no camera. I also downloaded the cloud version: no camera.
I was not running either Vidyo or Polycom RealPresence at the same time as JABBER
But, when I did run these apps, my camera & microphone both work.
Suggestions?
John

Cisco Jabber for Windows Voicemail issue

At this I'm in processing of implementation Cisco Jabber UC solution for big Company.
I use CUCM 9.1.2, Cisco IM and Presence 9.1.2, CUC 9.1.2, Cisco Jabber for Windows 9.6.1.
I have issue in Cisco Jabber with VoiceMail Integration - when I leave voice message for any user,
than this message is arrived only him Cisco IP Phone, but not in him Cisco Jabber.
From Cisco Jabber Connectivity status in help menu I see that VoiceMail service is successfully connected
and I see VoiceMail button in Cisco Jabber.
How can I resolve this issue?

Have you configured the UC Service profile on CUCM with both Voicemail server and mailbox servers?

Login failure - Cisco Jabber 9.2.4 for windows

I have built up CUCM 8.6(2a), CUPS 8.6(5), and integrated them according to the cisco official docs.
Now, I finished the configuration according to the Jabber install guide & Server Setup Guide. However, the first login experience indicates that Jabber is a quite tricky software to deal with.
When I run Cisco Jabber for Windows 9.2.4 for the first time, it prompt me as below,
Server Type: Cisco Webex / Cisco Unified Presence
Login Server: Server address / Domain
Q1: What is going on there? Whe Webex get involved here? Why CUCM is not listed as a Server Type? How should I input here for a successful login (My CUCM IP: 192.168.169.11, CUPS IP: 192.168.169.12, DNS is not used here, let alone Domain)?Those parameters and steps are never mentioned in the End user Guide. The Jabber is not behaving as expected at all !!
Q2: As far as I know, Jabber can work in only 2 modes, Full UC Mode, Phone-Mode, only difference between them is media terminates at PC or desktop phone. Am I right? how can I determine which mode I am currently in?
Q3, In Connectin Setting Diagram, I select Cisco Unified Presence as server type, and input CUPS IP for Server Address & Domain, then, I use end user ID and password configured on CUCM to login, but end up with "cannot communicate with the server". Is that a bug ?
Thanks in advance.

A1: Because it can use either (webex or CUPS), there are two deployment modes, all is on the documentation if you haven't gone thru it.
You type in what it's asking, nothing more. Choose one, and then use the CUPS hostname, DNS is basically mandatory, the PC needs name resolution for all you have configured (VM/CUCM/etc)
A2: No, it can be IM&P, full UC and phone mode. No, Full UC and phone mode use the PC for media termination, deskphone control uses the phone for media. Did you change the parameters during install for phone mode??? If not, it's not in phone mode.
A3: No, that can be many things, DNS, connectivity, credentials, etc
You mention DNS is not used, so, most likely that's the problem.
I'd strongly recommend you to review the whole deployment guide for Jabber for Windows.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

CISCO Jabber 8.6.2 and CME 8.6

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