Cisco jabber can't login

hello
I configure new user for jabber .
when I tried to login and the got errors: " Invalid Username/Password "
in presence server I see that user is unasigned .
any idea?

HI Eran,
Please check if the user is enabled with the Presence capabilities.
Also check if you are able to manually assign the user.
In order to check the credentials, you can login to the cucmIP.com/ccmuser page.
Please let me know the full version of CUCM/CUPS.
Regards,
Ankoor

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Cisco Jabber MRA : Cannot login from internet

Dear all,
I have the following : CUCM 10.5, IM & P 10.5, VCS C 8.2, VCS E 8.2. CUCM, IM & P, VCS C are located in the internal network. VCS E is located in the DMZ. I'm sure that firewall configuration is already opened according to Deployment Guide.
I've checked UC status in VCS C and VCS E, Unified Communications services is active, traversal zone is active.
Does anybody have any idea?
Thanks.

I had a look at the jabber logs that were provided and the issue appears to be host name resolution. (atleast in this login attempt)
The client is able to successfully retrieve the collab-edge record for the "telkom.co.id" domain.
DNS query succeeded for '_collab-edge._tls.telkom.co.id.'
The client then tries to send the get_edge_config to the following address:
https://ewedge-4-uc-st.telkom.co.id.telkom.co.id:8443/dGVsa29tLmNvLmlk/get_edge_config
What's odd about this is that the request has the domain listed twice. Due to this the login is failing with a "Could not resolve host" error.
2014-08-19 16:35:47,444 INFO [0x000025a8] [ls\src\http\CurlAnswerEvaluator.cpp(108)] [csf.httpclient] [http::CurlAnswerEvaluator::curlCodeToResult] - curlCode=[6] error message=[Could not resolve host: ewedge-2-uc-st.telkom.co.id.telkom.co.id] result=[UNRESOLVED_HOST_ERROR]
2014-08-19 16:35:47,444 ERROR [0x000025a8] [ls\src\http\BasicHttpClientImpl.cpp(382)] [csf.httpclient] [http::executeImpl] - There was an issue performing the call to curl_easy_perform: UNRESOLVED_HOST_ERROR
These logs suggest that there is an error with the collab-edge response. For some reason it's listed with the domain twice. I would double check your collab-edge SRV to see how you have it formatted.
I hope this helps.

Login failure - Cisco Jabber 9.2.4 for windows

I have built up CUCM 8.6(2a), CUPS 8.6(5), and integrated them according to the cisco official docs.
Now, I finished the configuration according to the Jabber install guide & Server Setup Guide. However, the first login experience indicates that Jabber is a quite tricky software to deal with.
When I run Cisco Jabber for Windows 9.2.4 for the first time, it prompt me as below,
Server Type: Cisco Webex / Cisco Unified Presence
Login Server: Server address / Domain
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Q2: As far as I know, Jabber can work in only 2 modes, Full UC Mode, Phone-Mode, only difference between them is media terminates at PC or desktop phone. Am I right? how can I determine which mode I am currently in?
Q3, In Connectin Setting Diagram, I select Cisco Unified Presence as server type, and input CUPS IP for Server Address & Domain, then, I use end user ID and password configured on CUCM to login, but end up with "cannot communicate with the server". Is that a bug ?
Thanks in advance.

A1: Because it can use either (webex or CUPS), there are two deployment modes, all is on the documentation if you haven't gone thru it.
You type in what it's asking, nothing more. Choose one, and then use the CUPS hostname, DNS is basically mandatory, the PC needs name resolution for all you have configured (VM/CUCM/etc)
A2: No, it can be IM&P, full UC and phone mode. No, Full UC and phone mode use the PC for media termination, deskphone control uses the phone for media. Did you change the parameters during install for phone mode??? If not, it's not in phone mode.
A3: No, that can be many things, DNS, connectivity, credentials, etc
You mention DNS is not used, so, most likely that's the problem.
I'd strongly recommend you to review the whole deployment guide for Jabber for Windows.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

When login to Cisco Jabber Movie, showing no more license

Dear Gurus,
We have VCS+TMS+MCU, with TMS Provisioning extension license and 25 Movie client license. This is a new setup, When I am trying to login on Cisco jabber client either on Ipad or PC, it showing no more license message. Kindly advsie on that.
License detail is given below.
Total client solution package license 0
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Secondly advise how I can associate user with the device, like Ipad, EX90 etc. We haev integrated the TMS and VCS with AD, users are imported to TMS Phone book, Cisco Jabebr for Ipad template is insatlled on TMS and associate with users. In device provisioing I can not see any device on TMS.
I have gone through the following page, but I cant see any user account option on Cisco VCSC.
http://www.ucguerrilla.com/2012/11/provisioning-cisco-jabber-for-ipad-on.html
Kindly advise me with your valuable inputs.
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Hello Muhammad!
Great to see that you fixed it yourself.
Thank you for giving a feedback +5!

Cannot login to Cisco Jabber 10.5.1 over Mobile and Remote Access

Hi,
We have deployed sucessfully VCS Expressway-C and VCS Expressway-E with only 1 zone which is "Unified Communication Traversal" and is for Mobile and Remote Access only. VCS-C and VCS-E are communicating and in statuses everything is active and working. Also VCS-C can communicate with CUCM and CUP (both version 10.5).
Problem is when I deploy Cisco Jabber 10.5.1 on computer outside of LAN and without VPN it start communicating with VCS-E, ask me for accepting certificate (we have certificate only intenally generated on Windows CA) and after that it is trying to connect and after few seconds it will tell me that it can't communicate with server.
Did any of you had same problem or can you advice how to troubleshoot? In Jabber logs there is only something like "Cannot authenticate" error message, but when I startup VPN I can authenticate without any problems.
Thanks

On Expressway-C are your HTTP Allow Lists setup properly? By default, and auto discovered CUCM and IMP should be listed via IP and Hostname, but if not, you'll need to insert manually.
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From the internet, browse to:
https://vcse.yourdomain.com:8443/Y29sbGFiLmNvbQ/get_edge_config?service_name=_cisco-uds&service_name=_cuplogin
Where:
vcse is your Expressway-E hostname (or CNAME/A record)
yourdomain.com is your own domain
The first directory is your Base64 encoded domain name, remove and trailing equal signs (=)
The XML returned is basically the DNS SRV record information available as if internal for _cisco-uds and _cuplogin
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Cisco ASA 5505 - Can't Login from Public & Local IP Anymore!

Hello,
We've a Cisco ASA 5505 connected directly to Verizon FiOS Circuit (ONT) box using Ethernet cable. As per the existing documention that I have, the previous configured this as a dedicated router to establish a seperate VPN connection our software provider. They assigned both Public Static and Local Static IP address. When I try to ping the public IP address, it says request time out; so the public IP address is no longer working.
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UPDATE: I'm able to find the way! I need to use https to login! I'm able to download ASDM tool and login! Thanks to these resources:
http://www.cisco.com/en/US/products/ps6120/products_configuration_example09186a008067e9f9.shtml
http://cyruslab.wordpress.com/2010/09/09/how-to-download-asdm-from-asa5505-and-install-it/

Hi Srinath,
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If you've access to ASDM.
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For this you can click at the TOP at TOOLS>> Command Line Interface.
And in the box below type this
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and enable aaa authentication for ssh like this
aaa authentication ssh console LOCAL
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I cannot find where this can be changed and I need to make this font larger or this is largely useless functionality. Messaging isn't much use if it's too tiny for people to read.
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Text files have no concept of font. They contain (generally) 8-bit characters represented in ASCII.
If you want to store font information, you need to coose a format that supports this like html or pdf.

How can I use MS Windows 7 Task Scheduler to start Cisco Jabber?

Hello Jabber community,
I have a need to automatically start Cisco Jabber client on my Desktop and have it connect to a SIP address of our CTX, then followed by the running of a recording application. The problem is I don't know the Jabber CLI to use to start it up and connect to the SIP address.
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Hi Guy,
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Thanks,
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Cisco IPS 4260 Can't login to IDM after upgrade to 7.1(9)

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Have you solved your problem? I think I have the same issue.

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I understand Windows XP is "not supported", but since we are forced to upgrade to this version I was hoping for a work around for our Windows XP users until they can upgrade to Windows 7.
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Thanks for your time.

Thank you for the suggestion. Here is what I did:
Uninstalled 10.6
Removed all folders and file traces of the install
Tried to install 9.6 - got hung up during install so had to reboot
Tried right-click on exe / uninstall and got message it was only used if installed, so it never really installed even thou I had a broken link to jabber on the desktop
Tried install again. Second attempt was same thing. It gets hung on the windows installer - preparing to install... had to reboot again
Right-click exe / repair and got message it was only used if installed
Removed all folders and file traces of the install
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Why can't login jabber with employee account

Hi all,
I just download a Jabber clinet on windows platform
but can't login , notice the username/password is not correctly ,
I can be sure the account is correct and could login webex im.
I remember I had successed login jabber with iphone , but now also failed.
Do we need to manually config login server address ?
Here's the one provide by default clinet , but no luck ...
https://loginp.webexconnect.com/cas/auth.do
could someone tell me how ?

Hi Zhongyu,
How did you enter user name? Jabber for Windows requires user to add username as "[email protected]" when Webex is used as presence server.
Thanks,
Maqsood

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I power on my Cisco ISA570w at first time but I can't login to manage Cisco ISA570w.
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Try factory reseting the device by pressing and holding the reset button for more than 3 seconds. The Power/Sys light will flash green when it starts rebooting.
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Please rate all helpful posts and mark correct answers to assist others searching for solutions in the community.

Cisco Jabber for Blackberry

Hi Jabber Experts,
I was trying with Cisco Jabber IM for Blackberry(9700) , i had manually loaded the application on the device and chose the CUPS(On-Premise) mode installation. I was able succesfully login with my CUPC login credentials. I could see all my contacts, presence info and chat. But Iam not able to place a call. I tried to search one of the contact profile and see no information there, though my desktop(cupc) application all the contact profiles populated with required informations(work phone, cell,email)
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Hi Binu,
Cisco Jabber for Blackberry probably has similar causes for failure to register as the Android version. You may wish to check out the "Cisco Jabber Registration Fails" section at the following URL for ideas:
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Kind regards,
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Cisco Jabber for Telepresence 4.6.3 Setting for "Webex Telepresence" Cloud Service

I am looking for the server setting that can be installed into the Cisco Jabber for Telepresence Client (MOVI) that will allow it to connect to the "Webex Telepresence" cloud service. I cannot find a download anywhere that has the infomation re-configured for the "Webex Telepresence" service.
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Well after a few hours of searching i have the Answer
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If you have the JabberVideo Client installed and just want to change where it gets provisioned from VCS or Webex Telepresence then you should be able to use your current client and just change the internal server settings and clear the external setting.
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Hope this helps Someone.
Tim
Message was edited by: Timothy Shire

A1: Because it can use either (webex or CUPS), there are two deployment modes, all is on the documentation if you haven't gone thru it.
You type in what it's asking, nothing more. Choose one, and then use the CUPS hostname, DNS is basically mandatory, the PC needs name resolution for all you have configured (VM/CUCM/etc)
A2: No, it can be IM&P, full UC and phone mode. No, Full UC and phone mode use the PC for media termination, deskphone control uses the phone for media. Did you change the parameters during install for phone mode??? If not, it's not in phone mode.
A3: No, that can be many things, DNS, connectivity, credentials, etc
You mention DNS is not used, so, most likely that's the problem.
I'd strongly recommend you to review the whole deployment guide for Jabber for Windows.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Jabber for Mac, possible without a Presence Server?

Hi all,
is it possible to use the cisco jabber client for Mac without a presence server in the uc environment? A customer is looking for Voip Client/Softphone for their Apple Macs. Instant Messaging is no requirement.
Regards
Steffen

WIlliam,
I belive he could use a Webex Connect account, IPSec VPN, and a CSF device in CUCM to achieve what he is looking for. Though it is a shame that he would need to have Webex Connect to do this just to be able to login to Jabber...
FYI:
I just tried out the CUP integration with Jabber for Mac with my customer with CUCM 8.6.2(a), CUCXN 8.6.2(a), and CUP 8.6.1 HA. It seemed to work ok (I was using VPN as well). For some reason the directory service said it failed yet I could search for people in the directory and it worked fine (strange...). I think this may be because the XCP Directory Service on both CUP servers will not start (not sure why because I do not seem to need it).
My only complaint is that I originally had Jabber for Mac installed for Webex Connect integration. There appeared to me, that there was no way to re-run that original wizard (I looked all around in the package contents...) and select Cisco Presence instead of Webex Connect. To get around this I used AppCleaner to remove Jabber, re-download from Cisco, and re-install, this time selecting the Presence option. Once I tested I had to rinse-repeat to get my Webex Connect back because that is what we use internally. Hopefully they fix this because it makes it hard for us engineers to test Presence integration during installs.
Opinion on Jabber with Webex Connect:
I love it for creating Instant Meetings - It sends an email instantly to me that I can forward to attendee's right away (most of time not with contacts otherwise I would do it that way).
I love the new iPhone app that was just released as well. Very cool. (Do not like how you cannot be logged into both though, not a big deal, Archives of chats are my biggest concern). It is a pretty seemless login/logout from iPhone to Mac and Mac to iPhone though, which I appreciate.
I have no desire for Phone Services or Voicemail integration so it is annoying that it always says at the bottom of the buddy list "Server or port unreachable". I assume that you need to be connected to VPN in order to have connection to CUCM to use the CSF device... Jabber 8.6 Release Notes says that Jabber is not supported with NAT without VPN
Also the Chat History is weak on Mac, and none existent on iPhone . Would be cool if history was built in like CUPC or Lync, doesn't require going to Finder to view, and messages would archive on server.
Plus we use Exchange UM for our Voicemail so not sure how that would integrate with Webex Connect. I believe Exchange Voicemail in Jabber would work with Presence integration though (which is puzzling but I guess it is because you can do all of those XCP external integrations in CUP. However, don't get me started with CUP/Exchange calendar integration and CUP not supporting SAN certificates with multiple hostnames on Exchange...
Thanks for the info on X-Lite and Bria, I may try out these options. I have been using CIPC through VMWare Fusion and it worked quite well. I believe I needed to install Virtual Audio Cable for the sound to work correctly. I use it through Fusion's "Unity" function and it looks like it is native!
Just my 2 cents. Let me know what you think.
One more thing (SJ):
Check out this site for Mac Apps for Engineers:
http://ciscovoiceguru.com/2071/mac-app-cisco/comment-page-1/#comment-2760
Ryan

Cisco jabber can't login

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