Cisco jabber for android crashes on samsung s5 mini when proxy is configured

We are a facing a strange problem with samsung galaxy s5 mini, android 4.4.2 and the latest Cisco Jabber client available on play store.
Cisco Jabber crashes on startup every time because in the wifi connection we manually configured a proxy.
If we disable the proxy in the wifi settings, cisco jabber works!!
No traffic is passed to proxy, we also tried to configure a non-existent proxy and Jabber crashes again...
Any help would be appreciated!

Hi Edgar
How does this phone work with the Jabber ?
I have a customer which about a dozen of these phones and it only vibrates on incoming calls but doesn't ring.
Same Android version : 2.3.6 -
Regards
Andri

Similar Messages

Cisco Jabber for Android on a Samsung Galaxy Xcover (GT-S5690)

Hello there,
Yesterday we installed the Cisco Jabber client for Android on the Samsung Galaxy Xcover (GT-S5690) phone.
First we had some issue's with one-way voice, but suddenly this problem was occured.
Another problem, which is still there, is when you wants to check your compagny Voicemail (Unity) with the Cisco Jabber client.
We can access the Voicemail system (Unity), the we must fill-in the pincode followed by hash.
As you can see in the attached file, this can't be done.
Samsung Galaxy xCover (GT-S5690)
Samsung Galaxy S2
The reason is the screen size of the display of the difference of the phones.
Hopefully can this small issue be fixed. Our customer ordered 150x Samsung Galaxy XCOVER (GT-S5690) for working with Cisco Callmanager.
Technical Information:
Cisco Callmanager version 8.6.20000
Samsung Galaxy XCover (GT-S5690)
Android version: 2.3.6
If someone knows a solution of can support me, please let me kwon!
Kind regards,
Edgar Verbaten
Elkor Telecom & ICT
[email protected]

Hi Edgar
How does this phone work with the Jabber ?
I have a customer which about a dozen of these phones and it only vibrates on incoming calls but doesn't ring.
Same Android version : 2.3.6 -
Regards
Andri

Cisco jabber for android no ask outgoing call

Is available:
1) cucm 8.6
2) The samsung galaxy S4 mini smartphone (android 4.2.2) with the client of cisco jabber for android v 9.1.4
On the smartphone, in the cisco jabber settings, it is specified - to ask for each outgoing call through what to ring.
If to open the address directory of phone and to click a call, the call is made through SIM a card.
How to set up, what the request through what to make an outgoing call would be output?

Take in mind the supported list of devices, in my experience it can be troublesome if you want to uses some of the brands not listed (I played with a Huawei and a LG without luck)
Check http://www.cisco.com/c/en/us/products/collateral/unified-communications/jabber-android/data_sheet_c78-649887.html (Device and OS Requirements)
Regards.
Rolando Valenzuela.

Hi Team, I wuold like to know if you have any app to make Firefox OS working with cisco Call Manager 10.5. Something like Cisco Jabber for Android or iOS.

I'm interesting on buying a Firefox Smart Phone, but
I would like to know if are any app to install on Firefox OS smart phone in order to work with cisco call manager 10.5.
Something like Cisco Jabber for Android o iOS.
Thanks,

Hi Itech,
If Cisco Jabber has a webapp, or mobile version of their website available, you should technically be able to access it through Firefox OS.
You may also search Firefox Marketplace for an alternative solution:
* [https://marketplace.firefox.com/]
- Ralph

Cisco Jabber for Android 4 (Ice Cream Sandwich)?

Hi,
I'm curious to know if there are any plans to make an Android 4 version of the Cisco Jabber client. If so, do you have any estimates on release date?
Best regards,
Pauli

So the Case with TAC came to nothing. Tehy finally came back with the list of the 3devices that they support and nothing more. Here's their response:
"This is a follow up to our conversation over the phone. I apologize for the inconvenience with regard to the compatibility of the Jabber for Android client. I hope that I have provided the support that you expected. Below is the link to the release notes which talks about the supported devices with Jabber for Android -
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/jabber/Android/8_6/Cisco_Jabber_Android_8_6_4_RN.html#wp46650
"Requirements for users and devices
The following Android devices are supported:
*Samsung Galaxy S International (GT-I9000) with Android 2.2.1 or 2.3
*Samsung Galaxy Tab International (GT-P1000) with Android 2.2.1 or 2.3
*Samsung Galaxy S II (AT&T) with Android 2.3"
I will resolve this case now, but don't hesitate to contact GTC or contact me directly
anytime if you have any further issues. Thanks again for all your time and patience.
It was a pleasure working with you."
It was more than a little disappointing to say the least!

Can I change font in Cisco Jabber for Android client

I have Cisco Jabber 10.6.0.xxxxx on my Android phone.
My team tells me that the font they see when I use this is tiny (like 6 point) compared to when I jabber from my desktop.
I cannot find where this can be changed and I need to make this font larger or this is largely useless functionality. Messaging isn't much use if it's too tiny for people to read.
Can someone describe how to make this to at least 8 or perhaps 10 pt.?

Text files have no concept of font. They contain (generally) 8-bit characters represented in ASCII.
If you want to store font information, you need to coose a format that supports this like html or pdf.

Android tablets supported for Cisco Jabber for Android 10.5 ?

Exist a list with tablets support for this realease ?
In release notes only include smartphones.
Anoher question, is about version android client, in google play exits a old version, but not 10.5, any reason for this ?
Thanks in advance.

The tab listed for support is " Google Nexus 10 (Android OS 4.4.x) ". Please refer to the following link for more information;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_5/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber/CJAB_BK_D6497E98_00_deployment-installation-guide-ciscojabber_chapter_011.html#CJAB_RF_D3CF90B1_00
Quoting the following link; https://play.google.com/store/apps/details?id=com.cisco.im&hl=en ;we have got the J4A 10.5 listed on the playstore.
- please rate if this helps.

Cisco Jabber for Mac - Directory Lookup and Contact Fields

Hello,
After having issues myself with Cisco Jabber for Mac 9.2 specifically with Active Directory lookups not working, or contact information not populating (and therefore not being able to call users from the contact list as no telephone information exists) I am including a sample jabber-config.xml file that works for me.
Please note: there are many different ways to configure this. What I will be showing is the method that works for me and my deployment, which is pretty standard.
As always and as a disclaimer, once again, this is what has worked for my deployment scenario. Always keep backups of your configuration files, and always be mindful of anything you have configured already, especially in the jabber-config.xml file.
Background
My deployment is based on CUCM 9, with 1 publisher and 2 subscribers. I also have a CUCM IM & Presence 9.0 server. This assumes that you have already configured your deployment and Jabber is functioning already, albeit with the aforementioned issues.
As for Active Directory, my deployment will be based on Windows 2008 R2 Domain Controllers running in native 2008 mode. For this example, we will be searching directly against one of the DCs with a Global Catalogue role. Please be aware that in large deployments you will have to plan accordingly with regards to lookup traffic from Jabber clients to the DCs.
Also, as of Cisco Jabber for Mac 9, the client no longer can search via the CUCM internal directory (which may be made of local end users, Active Directory synced users, or a mix of both) and this must be done via a LDAP mechanism.
Scenario
In this deployment scenario, Cisco Jabber for Windows is working properly - you can search and add people from Active Directory, and contacts in your contact list have all the appropriate fields populated from Active Directory. However, when trying the same with Jabber for Mac, Jabber for iPhone or Jabber for iPad you notice that you cannot perform a directory lookup, and if you add people directly (for example, [email protected]) the user only has the IM field populated. No telephone, email or additional information is displayed.
Solution
Whereas Cisco Jabber for Windows uses the EDI mechanism (native Windows), whereby when running from a computer that is on the domain (or in the event that you are search for contacts in another Active Directory domain where a domain trust exists) , Jabber for Mac / iPhone / iPad uses the BDI mechanism.
In this case, you will need to provision a jabber-config.xml file that you will upload to your TFTP server (or Publisher) that will be "downloaded" by your Jabber for Mac client and also used by the iPhone and iPad client. You can configure many options in the jabber-config.xml file, but for this example we will place just the information that we need to order for these clients to request and display Active Directory information.
Please note that the configuration may vary depending on your deployment, but at the very least we will be:
- Configuring a DC where we will perform the lookup.
- Configure credentials that will be used to perform the lookup. This will be an Active Directory account that has read rights on the Active Directory domain. Please note that these credentials are saved in plain text in the file, so ensure that the account that you will be using is not privileged.
- Configure the server port that we will be using to perform the lookup.
- Configure the Search Base. This is basically where we want the directory lookup to happen. You can either choose for this lookup to start at the "base" of the domain (and therefore the search will iterate through all the user accounts and and OUs below the root base) or define a specific OU where you want to search.
Caution!
- There is a current limitation with Cisco Jabber for Mac whereby you can only have 1 search base configured. Please keep this in mind if, like me, you have multiple OUs (like an OU for each company in your organization) and under these OUs you have sub OUs as a user account container.
- If using the top level search base, unless you specify a filter, you will potentially be able to search for all user accounts in the domain. You will need to configure the <BDIBaseFilter> parameter if you want to fine tune your search ability.
Steps
These are the steps I have followed. Other steps or considerations may vary.
- Log in to your TFTP server and download the jabber-config.xml file and keep it as a backup. If you are already using the jabber-config.xml file for other purposes, do not worry - you can add your BDI information parameters inside.
- Remove the jabber-config.xml file
- Edit the jabber-config.xml file and configure thus:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>DOMAIN CONTROLLER IP ADDRESS</BDIPrimaryServerName>
        <BDIPresenceDomain>YOUR PRESENCE DOMAIN</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>YOUR SEARCH BASE</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
For example, let´s assume the following:
- Domain controller IP address is 10.1.1.2 .
- Your presence domain is test.local .
- Your search base will be test.local using the top level of the domain.
- Your username with which you will be doing your searches is called walt . Usually you can either identify walt as test.local\walt or [email protected] . It is always best, in these sort of scenarios, to use the UPN convention so we will be configuring a [email protected] .
- The password is the Active Directory password for the account walt .
- I have disabled TLS in my case. There are issues with the Jabber for Mac client when using other security methods.
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>10.1.1.2</BDIPrimaryServerName>
        <BDIPresenceDomain>test.local</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>DC=test,DC=local</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>walt01!</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
One you have configured the jabber-config.xml file, you will now need to upload it to you TFTP server. Once uploaded, you will need to restart the Cisco TFTP service. Again, my TFTP server is on my CUCM publisher, so:
- I go to Cisco Unified OS Administration on my Publisher server, TFTP File Management and I upload jabber-config.xml to / directory
- I then go to Cisco Unified Serviceability on my Publisher server, I locate the Cisco TFTP service and I restart the service
Once this is done, you can figure up your Jabber for Mac client. As a test, on your Mac (using Terminal) go to:
/Users/username/Library/Application Support/Cisco/Unified Communications/Jabber/Config
In here you will see several files, but what we want to see is jabber-config.xml . As soon as you start the Jabber for Mac client and log in, the jabber-config.xml file will download from your TFTP server and get saved here. When you see it appear, just type in your terminal window more jabber-config.xml and make sure that the output is the same as the xml file you created.
From there, try doing directory search. If you have previously added contacts and they still lack attribute information, you will need to remove them (sometimes it will not refresh properly) and add them again from the directory.
I will be updating this guide and ammending anything that is incorrect, but this is meant to be a quick checklist and steps to get this, at least in the most very basic version, up and running for Jabber for Mac.

Hello,
Thanks for this post! It works, I can do lookup and also I can add found contact to contact list and get information about contact from LDAP.
One more question: - I can't get all information about contact. I don't get e.c mobile phone number and more others attributes. I have tried to expand your file as follows:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDILDAPServerType>AD</BDILDAPServerType>
<BDIPrimaryServerName>IP of AD</BDIPrimaryServerName>
<BDIPresenceDomain>Presence Domain</BDIPresenceDomain>
<BDIServerPort1>3268</BDIServerPort1>
<BDISearchBase1> Search Base</BDISearchBase1>
<BDIConnectionUsername>User</BDIConnectionUsername>
<BDIConnectionPassword>Password</BDIConnectionPassword>
<BDIEnableTLS>0</BDIEnableTLS>
       <BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>
       <BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>
       <BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>
       <BDIMobilePhone>mobile</BDIMobilePhone>
       <BDIHomePhone>homePhone</BDIHomePhone>
       <BDIOtherPhone>otherTelephone</BDIOtherPhone>
       <BDITitle>title</BDITitle>
       <BDICompanyName>company</BDICompanyName>
<BDILocation>co</BDILocation>
<BDIPostalCode>postalCode</BDIPostalCode>
       <BDICity>l</BDICity>
       <BDIState>st</BDIState>
       <BDIStreetAddress>streetAddress</BDIStreetAddress>
</Directory>
</config>
But it didn't help.
When I capture lookup via Wireshark, I can see that Jabbers sends search request with bunch of attributes, but from LDAP answer contains only 8 attributes. (see attached screenshots)

Cisco Jabber for Windows - Anti-Virus Software

Hello,
Cisco Jabber for Windows could not resolve outlook contacts, when a client has installed McAffee Anti-Virus Software.
Is there any documentation available, how to setup a Anti-Virus Software, to get Cisco Jabber for Windows running?
Cisco Jabber for Windows Version 9.2.4 Build 4528
Outlook 2013
Thanks
Alex

this is all what we mention about antivirus; http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_00.html
Some antivirus or firewall applications, such as Symantec EndPoint Protection, block inbound CDP packets, which disables desk phone video capabilities. You should configure your antivirus or firewall application to allow inbound CDP packets. See the following Symantec technical document for additional details about this issue: Cisco IP Phone version 7970 and Cisco Unified Video Advantage is Blocked by Network Threat Protection.
with that being said; we probably would like to get the jabber process excluded from the antivirus list so that it allows for inbound MAPI communication as that is what is used for quering for the outlook contact.
The only process that ever runs from Jabber for windows is "CiscoJabber.exe" which is located in the following path:
C:\Program Files (x86)\Cisco Systems\Cisco Jabber
i hope this helps.

Jabber for windows crashing

Jabber for windows - crashes on start up
CUCM 7.1.3
Windows 7 32 bit
Cisco Presence   8.0.2.10000-30
- these are in the application event log
Log Name:      Application
Source:        MsiInstaller
Date:          6/27/2012 10:43:19 PM
Event ID:      11729
Task Category: None
Level:         Information
Keywords:      Classic
User:          WGL\bfairchild
Computer:      CORPLAPR8YK305.corp.wgtnet.com
Description:
Product: Cisco Jabber -- Configuration failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11729</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T02:43:19.000000000Z" />
    <EventRecordID>35189</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
    <Data>Product: Cisco Jabber -- Configuration failed.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B45353431313243312D463832412D343834372D383633312D4341313833384541353442347D</Binary>
</EventData>
</Event>
Log Name:      Application
Source:        MsiInstaller
Date:          6/27/2012 10:43:18 PM
Event ID:      11706
Task Category: None
Level:         Error
Keywords:      Classic
User:          WGL\bfairchild
Computer:      CORPLAPR8YK305.corp.wgtnet.com
Description:
Product: Cisco Jabber -- Error 1706. No valid source could be found for product Cisco Jabber. The Windows Installer cannot continue.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">11706</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T02:43:18.000000000Z" />
    <EventRecordID>35188</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
    <Data>Product: Cisco Jabber -- Error 1706. No valid source could be found for product Cisco Jabber. The Windows Installer cannot continue.</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Binary>7B45353431313243312D463832412D343834372D383633312D4341313833384541353442347D</Binary>
</EventData>
</Event>
Log Name:      Application
Source:        Microsoft-Windows-RestartManager
Date:          6/27/2012 10:43:15 PM
Event ID:      10000
Task Category: None
Level:         Information
Keywords:
User:          WGL\bfairchild
Computer:      CORPLAPR8YK305.corp.wgtnet.com
Description:
Starting session 0 - ‎2012‎-‎06‎-‎28T02:43:15.619915900Z.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />
    <EventID>10000</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T02:43:15.620916000Z" />
    <EventRecordID>35187</EventRecordID>
    <Correlation />
    <Execution ProcessID="8160" ThreadID="8616" />
    <Channel>Application</Channel>
    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<UserData>
    <RmSessionEvent xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/">
      <RmSessionId>0</RmSessionId>
      <UTCStartTime>2012-06-28T02:43:15.619915900Z</UTCStartTime>
    </RmSessionEvent>
</UserData>
</Event>
Log Name:      Application
Source:        MsiInstaller
Date:          6/27/2012 10:43:15 PM
Event ID:      1040
Task Category: None
Level:         Information
Keywords:      Classic
User:          WGL\bfairchild
Computer:      CORPLAPR8YK305.corp.wgtnet.com
Description:
Beginning a Windows Installer transaction: {E54112C1-F82A-4847-8631-CA1838EA54B4}. Client Process Id: 8400.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1040</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T02:43:15.000000000Z" />
    <EventRecordID>35186</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
    <Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>
    <Data>8400</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
</EventData>
</Event>
Log Name:      Application
Source:        MsiInstaller
Date:          6/27/2012 10:43:14 PM
Event ID:      1001
Task Category: None
Level:         Warning
Keywords:      Classic
User:          WGL\bfairchild
Computer:      CORPLAPR8YK305.corp.wgtnet.com
Description:
Detection of product '{E54112C1-F82A-4847-8631-CA1838EA54B4}', feature 'Cisco_Jabber_Files' failed during request for component '{14F2AABC-F10C-4DE6-BC0E-28ED6D7F8508}'
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T02:43:14.000000000Z" />
    <EventRecordID>35185</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
    <Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>
    <Data>Cisco_Jabber_Files</Data>
    <Data>{14F2AABC-F10C-4DE6-BC0E-28ED6D7F8508}</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
</EventData>
</Event>
Log Name:      Application
Source:        MsiInstaller
Date:          6/27/2012 10:43:14 PM
Event ID:      1004
Task Category: None
Level:         Warning
Keywords:      Classic
User:          WGL\bfairchild
Computer:      CORPLAPR8YK305.corp.wgtnet.com
Description:
Detection of product '{E54112C1-F82A-4847-8631-CA1838EA54B4}', feature 'Cisco_Jabber_Files', component '{826A7892-74F0-481D-B5F2-3F733F91DB81}' failed. The resource 'C:\Program Files\Cisco Systems\Cisco Jabber\JabberMeeting\DesktopShare\atgpcdec.dll' does not exist.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1004</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-28T02:43:14.000000000Z" />
    <EventRecordID>35184</EventRecordID>
    <Channel>Application</Channel>
    <Computer>CORPLAPR8YK305.corp.wgtnet.com</Computer>
    <Security UserID="S-1-5-21-867046329-488861948-689510791-2168" />
</System>
<EventData>
    <Data>{E54112C1-F82A-4847-8631-CA1838EA54B4}</Data>
    <Data>Cisco_Jabber_Files</Data>
    <Data>{826A7892-74F0-481D-B5F2-3F733F91DB81}</Data>
    <Data>C:\Program Files\Cisco Systems\Cisco Jabber\JabberMeeting\DesktopShare\atgpcdec.dll</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
</EventData>
</Event>

Hi,
Jabber is attempting to repair itself from a conflict with the WebEx productivity tools. However, it is looking for the original install file (.msi), cannot find it and therefore the repair fails. To work around this problem you need to:
1 - Download the same version of CiscoJabberSetup.msi that is installed. You can check the version by finding CiscoJabber.exe in your Program Files directory, right click, Properties and on the Details tab there is a product version.
2 - Copy this file to the location fro which you previously installed Jabber. For example, if you downloaded the .msi to your desktop previously, do the same here again. If you got this update as part of an auto update, then copy the file to "%temp%".
3 - Launch Jabber - it should successfully repair itself and launch.
Thanks,
Rob.

Cisco Jabber for Blackberry

Hi Jabber Experts,
I was trying with Cisco Jabber IM for Blackberry(9700) , i had manually loaded the application on the device and chose the CUPS(On-Premise) mode installation. I was able succesfully login with my CUPC login credentials. I could see all my contacts, presence info and chat. But Iam not able to place a call. I tried to search one of the contact profile and see no information there, though my desktop(cupc) application all the contact profiles populated with required informations(work phone, cell,email)
We have a LDAP integration on CUPS.
Please advice how can i place a call from my Cisco Jabber Application?
Regards
John

Hi Binu,
Cisco Jabber for Blackberry probably has similar causes for failure to register as the Android version. You may wish to check out the "Cisco Jabber Registration Fails" section at the following URL for ideas:
http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_jabber/Android/86/Cisco_Jabber_Android_8.6.x_Admin_Guide.html#wp170272
Kind regards,
Craig

Cisco Jabber for Windows User Photos

CUPS 8.6.3
Jabber Client for Windows Version 9.0.1 Build 8802
I noticed that the Cisco Jabber for Windows Client does not automatically update with the photos that updated in Active Directory.
I had updated a user's photo in AD and noticed that it would not change. I browsed to "C:\Users\<user name>\App Data\Local\Cisco\Unified Communications\Jabber\CSF\Photos" and had to manually delete the user photos in this folder. I exited out of the Jabber Client and restarted the program. When I did this, the Jabber Client crashed, I saved the crash report, and re-opend the Jabber client. This time the client opened properly, and the updated photos were now appearing!
Seems like Cisco would not have set the photos to Cache to the local computer....
Any thoughts?

Yes, Here is a sample .xml script.
<?xml version="1.0" encoding="utf-8"?>
http://www.cisco.com/CiscoJabberSetup.msi
          Cisco
          http://www.cisco.com/web/fw/i/logo-open-graph.gif
          http://www.cisco.com
          Cisco Jabber for Windows
          http://server_name.cisco.com/jabber.png
          http://www.cisco.com/en/US/customer/products/ps12511/tsd_products_support_series_home.html
          Cisco Jabber
          http://server_name.cisco.com/jabber.png
          http://www.cisco.com/web/products/voice/jabber.html
EDI
1
YOURDOMAINCONTROLLER
389
0
ldapaccount
ldapaccountpassword
dc=XXXXXXX,dc=XXXXXXX,dc=com
ipPhone
True
sAMAccountName
http://www.yourinternalwebserver.com/User%20Photos/Profile%20Pictures/sAMAccountName.jpg
true
true
.exe;.msi;.rar;.zip;.mp3
false
presence
The bold is how we pulled photos from a directory on a web server
If you don't have IIS running on a server you can replace
http://www.yourinternalwebserver.com/User%20Photos/Profile%20Pictures/sAMAccountName.jpg
with
\\Your server\c$\PhotoFolder\sAMAccountName.jpg

Cisco Jabber for Windows Client SDK

Is there an SDK for Cisco Jabber for Windows client? I could only find the Web SDK. Are there no other SDKs that would let me control features of the Jabber Windows Client?

And in order to avoid TAPI limitation, they say they have started using Jabber which controls all phone functionalities through an Application User connected to the Call Manager.
Assuming they are referring to the normal Jabber for Windows/Mac/iOS/Android applications then this is wrong. Jabber - the client, not the IM&P servers which are part of the CUCM cluster (if you're familiar with Lync consider CUCM+IM&P servers a Front End Pool) - do not use an Application User at all. When a user starts Jabber, assuming SAML SSO is off, they supply an email address. This is used to find the servers via DNS SRV records, or the Mobile and Remote Access Expressway (roughly analogous to a Lync Edge pool) to tunnel through the firewall. After the email address they are prompted for their End User username and password. This is then used to access several APIs on the server, namely the User Data Service to discover what the user has. This would include what the user has configured/available to them. After this is done the Jabber client does one of three things with respect to phone functionality:
If the user has no phone devices provisioned for them - physical or software - it becomes an IM&P client only.
If the user has a software phone phone provisioned, it registers as that using SIP. In this way Jabber is the actual phone. This is called a CSF device for Jabber Windows/OS X.
If the user has a desk phone assigned to their End User account AND administrative policy is to default to desk phone control, it registers to CTI Manager on the CUCM server to control the user's physical phone.
A user can toggle between option two and three, if appropriately provisioned, but cannot have both simultaneously. In other words, Jabber is either controlling a physical phone over CTI or is a phone itself using SIP. The difference is where the audio/video media is sent from/to.
All of this happens using that human's End User credentials.
Now, if you wanted to have a server control the user's phone - either a physical one or Jabber - you would use the TSP as an interface to CTI Manager on the CUCM server and receive real-time events (e.g. the user went off-hook, the phone is ringing with this caller ID, etc.) and issue commands to that phone (e.g. make a call to X). This is done using an Application User account because the server would need to do this for multiple users simultaneously. If you also use the Super Provider concept, the CUCM administrator doesn't have to take the extra step of associating every phone to your Application User manually. Instead, you can simply issue CTI subscriptions to see any/all device activity you want.
This is all assuming you wanted to do the integration server-side to avoid having to update the Cisco TSP application on every user PC (which also limits your WPF application to machines capable of running the TSP) every time the CUCM administrator patches the servers. If you don't care about that, then you can do this all client-side on the user's PC, and have them supply their End User credentials.
Of course, you could also reconsider the Jabber SDK and just embed the make/receive call functionality directly into your application instead.

Cisco Jabber for Windows Voicemail issue

At this I'm in processing of implementation Cisco Jabber UC solution for big Company.
I use CUCM 9.1.2, Cisco IM and Presence 9.1.2, CUC 9.1.2, Cisco Jabber for Windows 9.6.1.
I have issue in Cisco Jabber with VoiceMail Integration - when I leave voice message for any user,
than this message is arrived only him Cisco IP Phone, but not in him Cisco Jabber.
From Cisco Jabber Connectivity status in help menu I see that VoiceMail service is successfully connected
and I see VoiceMail button in Cisco Jabber.
How can I resolve this issue?

Have you configured the UC Service profile on CUCM with both Voicemail server and mailbox servers?

Call/video not working between Cisco jabber for Windows and VCS control C40s

Hello,
I've been struggling with no luck how to make a call using Cisco Jabber for Windows 9.6.0 registered to CM 8.6.2 with intercluster ICT to another CM 8.6.2 where we have a VCS Control 7.0.2 via GK H225, and all C40s are registered as H.323.
The VCS has interworking between H323 and SIP, however not sure if there is any problem with that. Assuming it is ok, not sure either if I'm facing any interoperability issue because in my remote site I have C40 (H323 registered at VCS and SIP listening mode) and cisco jabber for windows which is SIP based.
If is not possible, would I be able to change my C40 from H323 to SIP at VCS, or have both H323/SIP registered at VCS? If so, will I need to change as well instead of GK I'll have to establish a SIP Trunk between the CM and VCS?
Another thing I do not believe either I would be able to have one VCS connected with two clusters, right?
I'm just trying to find a solution in case my current topology is not compatible, but feel free if you have any better idea to make it work.
Anyway here is what is happening:
When I make a call from my cisco jabber windows to C40 using alias number. The call is being redirected just fine to the C40 and it rings, however when someoene or the auto answer picks it up, the call dropped right away.
However, if I enabled the MTP in my CSF device, the call gets longer before dropping. I was even able to see my jabber " start video" turns green, before was grayed out all the time and the call dropped faster. I hear a fast busy tone.
I'm able to provide SDI traces, logs, diagnostic sip/h323 calls from VCS in order to know for sure if this is an incompatible issue or something I can workaround.
Let me know if someone of you are interested in read these logs or could point me on the right direction.
Thanks!

Ok,
I have looked at both logs. I have to mentinon though that you didnt
provide the log that shows the h323 setup between cucm and the VCS. This
is most likely because the call originated from a different cucm than
the ones you provided the logs from.
The call would have orginated from the first cucm in the cucm group of
this trunk: Name=RL_TRUNK_VIDEO
The cucm ip will be : 10.252.53.10.
This is the VCS log that confirms where the h323 request originated
from:
pr 10 22:50:29 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:29,187"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="54000"
Received RAS PDU:
Having said that here is my analysis of the logs that you sent..
Jabber sent an INVITE to CUCM and advertised all the codecs (audio and
video it can support)..
Observer that Jabber says it doesnt support G729 anexB
21:55:16.576 |//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message
from 10.223.20.73 on port 54677 index 90661 with 2220 bytes:
[862370,NET]
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/TCP 10.223.20.73:54677;branch=z9hG4bK000029d3
From: "4122107" <sip:[email protected]>;tag=00059a3c78000011000070b0
-00000e65
To: <sip:[email protected]>
Call-ID: [email protected]
Max-Forwards: 70
Date: Fri, 11 Apr 2014 01:55:16 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CSF/9.4.1
m=audio 19252 RTP/AVP 0 8 18 105 104 101
c=IN IP4 10.223.20.73
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 G7221/16000
a=fmtp:105 bitrate=24000
a=rtpmap:104 G7221/16000
a=fmtp:104 bitrate=32000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
m=video 28878 RTP/AVP 97
c=IN IP4 10.223.20.73
++++Now lets observer the capabilites exchange during h245 negotiation
between cucm and VCS++++
Here CUCM advertises its caps to VCS (afterreceiving caps from VCS)
Note that G729A, G729AB, G729 is all advertised..
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,017"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : terminalCapabilitySet
capabilityTableEntryNumber 2,
       capability receiveAudioCapability :
g729wAnnexB : 6
       capabilityTableEntryNumber 3,
   capability receiveAudioCapability : g729AnnexAwAnnexB : 6
       capabilityTableEntryNumber 4,
       capability
receiveAudioCapability : g729 : 6
capabilityTableEntryNumber 5,
       capability receiveAudioCapability :
g729AnnexA : 6
++++++
After doing MSD (master slave determination, we move to the OLC phas e..
Here we see that the far end..c40 wants to use G729AB for media++++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,783"
Module="network.h323" Level="DEBUG": Src-ip="10.224.114.11" Src-
port="11163"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
+++Next VCS sends G729AB as the codec to use to CUCM+++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,784"
Module="network.h323" Level="DEBUG": Dst-ip="10.252.53.10" Dst-
port="45660"
Sending H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
++++The next thing we get is an OLC reject from CUCM and this is where
th call drops++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= response : openLogicalChannelReject :
forwardLogicalChannelNumber 1,
   cause dataTypeNotSupported : NULL
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="INFO": Dst-ip="10.224.114.11" Dst-
port="11163"
Detail="Sending H.245 OpenLogicalChannelRejResponse
+++We then receive a call release from cucm with cause code of 47:
resource unavailable++++
Apr 10 22:50:32 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:32,365"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="50913"
Received H.225 PDU:
Q931
   Message Type: Release
Complete
   Call reference flag: Message sent from originating side
Call reference value: 0x7b
   Info Element : Cause
     Location: Usr
   Cause Value: Resource unavailable
   Info Element : User User
   Length = 22
Suggestions:
Change the region setting between the ICT trunk to VCS and Jabber to use
G711 and test again.

Cisco jabber for android crashes on samsung s5 mini when proxy is configured

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