Cisco Jabber for Android on a Samsung Galaxy Xcover (GT-S5690)

Hello there,
Yesterday we installed the Cisco Jabber client for Android on the Samsung Galaxy Xcover (GT-S5690) phone.
First we had some issue's with one-way voice, but suddenly this problem was occured.
Another problem, which is still there, is when you wants to check your compagny Voicemail (Unity) with the Cisco Jabber client.
We can access the Voicemail system (Unity), the we must fill-in the pincode followed by hash.
As you can see in the attached file, this can't be done.
Samsung Galaxy xCover (GT-S5690)
Samsung Galaxy S2
The reason is the screen size of the display of the difference of the phones.
Hopefully can this small issue be fixed. Our customer ordered 150x Samsung Galaxy XCOVER (GT-S5690) for working with Cisco Callmanager.
Technical Information:
Cisco Callmanager version 8.6.20000
Samsung Galaxy XCover (GT-S5690)
Android version: 2.3.6
If someone knows a solution of can support me, please let me kwon!
Kind regards,
Edgar Verbaten
Elkor Telecom & ICT
[email protected]

Hi Edgar
How does this phone work with the Jabber ?
I have a customer which about a dozen of these phones and it only vibrates on incoming calls but doesn't ring.
Same Android version : 2.3.6 -
Regards
Andri

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Hi Edgar
How does this phone work with the Jabber ?
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Andri

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* [https://marketplace.firefox.com/]
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So the Case with TAC came to nothing. Tehy finally came back with the list of the 3devices that they support and nothing more. Here's their response:
"This is a follow up to our conversation over the phone. I apologize for the inconvenience with regard to the compatibility of the Jabber for Android client. I hope that I have provided the support that you expected. Below is the link to the release notes which talks about the supported devices with Jabber for Android -
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Can I change font in Cisco Jabber for Android client

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Text files have no concept of font. They contain (generally) 8-bit characters represented in ASCII.
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The tab listed for support is " Google Nexus 10 (Android OS 4.4.x) ". Please refer to the following link for more information;
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Is there an SDK for Cisco Jabber for Windows client? I could only find the Web SDK. Are there no other SDKs that would let me control features of the Jabber Windows Client?

And in order to avoid TAPI limitation, they say they have started using Jabber which controls all phone functionalities through an Application User connected to the Call Manager.
Assuming they are referring to the normal Jabber for Windows/Mac/iOS/Android applications then this is wrong. Jabber - the client, not the IM&P servers which are part of the CUCM cluster (if you're familiar with Lync consider CUCM+IM&P servers a Front End Pool) - do not use an Application User at all. When a user starts Jabber, assuming SAML SSO is off, they supply an email address. This is used to find the servers via DNS SRV records, or the Mobile and Remote Access Expressway (roughly analogous to a Lync Edge pool) to tunnel through the firewall. After the email address they are prompted for their End User username and password. This is then used to access several APIs on the server, namely the User Data Service to discover what the user has. This would include what the user has configured/available to them. After this is done the Jabber client does one of three things with respect to phone functionality:
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HT4864 what are the server settings for icloud mail on samsung galaxy tab 2 outgoing works but incoming dosent

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Cisco Jabber for Mac - Directory Lookup and Contact Fields

Hello,
After having issues myself with Cisco Jabber for Mac 9.2 specifically with Active Directory lookups not working, or contact information not populating (and therefore not being able to call users from the contact list as no telephone information exists) I am including a sample jabber-config.xml file that works for me.
Please note: there are many different ways to configure this. What I will be showing is the method that works for me and my deployment, which is pretty standard.
As always and as a disclaimer, once again, this is what has worked for my deployment scenario. Always keep backups of your configuration files, and always be mindful of anything you have configured already, especially in the jabber-config.xml file.
Background
My deployment is based on CUCM 9, with 1 publisher and 2 subscribers. I also have a CUCM IM & Presence 9.0 server. This assumes that you have already configured your deployment and Jabber is functioning already, albeit with the aforementioned issues.
As for Active Directory, my deployment will be based on Windows 2008 R2 Domain Controllers running in native 2008 mode. For this example, we will be searching directly against one of the DCs with a Global Catalogue role. Please be aware that in large deployments you will have to plan accordingly with regards to lookup traffic from Jabber clients to the DCs.
Also, as of Cisco Jabber for Mac 9, the client no longer can search via the CUCM internal directory (which may be made of local end users, Active Directory synced users, or a mix of both) and this must be done via a LDAP mechanism.
Scenario
In this deployment scenario, Cisco Jabber for Windows is working properly - you can search and add people from Active Directory, and contacts in your contact list have all the appropriate fields populated from Active Directory. However, when trying the same with Jabber for Mac, Jabber for iPhone or Jabber for iPad you notice that you cannot perform a directory lookup, and if you add people directly (for example, [email protected]) the user only has the IM field populated. No telephone, email or additional information is displayed.
Solution
Whereas Cisco Jabber for Windows uses the EDI mechanism (native Windows), whereby when running from a computer that is on the domain (or in the event that you are search for contacts in another Active Directory domain where a domain trust exists) , Jabber for Mac / iPhone / iPad uses the BDI mechanism.
In this case, you will need to provision a jabber-config.xml file that you will upload to your TFTP server (or Publisher) that will be "downloaded" by your Jabber for Mac client and also used by the iPhone and iPad client. You can configure many options in the jabber-config.xml file, but for this example we will place just the information that we need to order for these clients to request and display Active Directory information.
Please note that the configuration may vary depending on your deployment, but at the very least we will be:
- Configuring a DC where we will perform the lookup.
- Configure credentials that will be used to perform the lookup. This will be an Active Directory account that has read rights on the Active Directory domain. Please note that these credentials are saved in plain text in the file, so ensure that the account that you will be using is not privileged.
- Configure the server port that we will be using to perform the lookup.
- Configure the Search Base. This is basically where we want the directory lookup to happen. You can either choose for this lookup to start at the "base" of the domain (and therefore the search will iterate through all the user accounts and and OUs below the root base) or define a specific OU where you want to search.
Caution!
- There is a current limitation with Cisco Jabber for Mac whereby you can only have 1 search base configured. Please keep this in mind if, like me, you have multiple OUs (like an OU for each company in your organization) and under these OUs you have sub OUs as a user account container.
- If using the top level search base, unless you specify a filter, you will potentially be able to search for all user accounts in the domain. You will need to configure the <BDIBaseFilter> parameter if you want to fine tune your search ability.
Steps
These are the steps I have followed. Other steps or considerations may vary.
- Log in to your TFTP server and download the jabber-config.xml file and keep it as a backup. If you are already using the jabber-config.xml file for other purposes, do not worry - you can add your BDI information parameters inside.
- Remove the jabber-config.xml file
- Edit the jabber-config.xml file and configure thus:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>DOMAIN CONTROLLER IP ADDRESS</BDIPrimaryServerName>
        <BDIPresenceDomain>YOUR PRESENCE DOMAIN</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>YOUR SEARCH BASE</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>PASSWORD</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
For example, let´s assume the following:
- Domain controller IP address is 10.1.1.2 .
- Your presence domain is test.local .
- Your search base will be test.local using the top level of the domain.
- Your username with which you will be doing your searches is called walt . Usually you can either identify walt as test.local\walt or [email protected] . It is always best, in these sort of scenarios, to use the UPN convention so we will be configuring a [email protected] .
- The password is the Active Directory password for the account walt .
- I have disabled TLS in my case. There are issues with the Jabber for Mac client when using other security methods.
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
    <Directory>
        <DirectoryServerType>BDI</DirectoryServerType>
        <BDILDAPServerType>AD</BDILDAPServerType>
        <BDIPrimaryServerName>10.1.1.2</BDIPrimaryServerName>
        <BDIPresenceDomain>test.local</BDIPresenceDomain>
        <BDIServerPort1>3268</BDIServerPort1>
        <BDISearchBase1>DC=test,DC=local</BDISearchBase1>
       <BDIConnectionUsername>[email protected]</BDIConnectionUsername>
        <BDIConnectionPassword>walt01!</BDIConnectionPassword>
        <BDIEnableTLS>0</BDIEnableTLS>
   </Directory>
</config>
One you have configured the jabber-config.xml file, you will now need to upload it to you TFTP server. Once uploaded, you will need to restart the Cisco TFTP service. Again, my TFTP server is on my CUCM publisher, so:
- I go to Cisco Unified OS Administration on my Publisher server, TFTP File Management and I upload jabber-config.xml to / directory
- I then go to Cisco Unified Serviceability on my Publisher server, I locate the Cisco TFTP service and I restart the service
Once this is done, you can figure up your Jabber for Mac client. As a test, on your Mac (using Terminal) go to:
/Users/username/Library/Application Support/Cisco/Unified Communications/Jabber/Config
In here you will see several files, but what we want to see is jabber-config.xml . As soon as you start the Jabber for Mac client and log in, the jabber-config.xml file will download from your TFTP server and get saved here. When you see it appear, just type in your terminal window more jabber-config.xml and make sure that the output is the same as the xml file you created.
From there, try doing directory search. If you have previously added contacts and they still lack attribute information, you will need to remove them (sometimes it will not refresh properly) and add them again from the directory.
I will be updating this guide and ammending anything that is incorrect, but this is meant to be a quick checklist and steps to get this, at least in the most very basic version, up and running for Jabber for Mac.

Hello,
Thanks for this post! It works, I can do lookup and also I can add found contact to contact list and get information about contact from LDAP.
One more question: - I can't get all information about contact. I don't get e.c mobile phone number and more others attributes. I have tried to expand your file as follows:
<?xml version="1.0" encoding="UTF-8"?>
<config version="1.0">
<Directory>
<DirectoryServerType>BDI</DirectoryServerType>
<BDILDAPServerType>AD</BDILDAPServerType>
<BDIPrimaryServerName>IP of AD</BDIPrimaryServerName>
<BDIPresenceDomain>Presence Domain</BDIPresenceDomain>
<BDIServerPort1>3268</BDIServerPort1>
<BDISearchBase1> Search Base</BDISearchBase1>
<BDIConnectionUsername>User</BDIConnectionUsername>
<BDIConnectionPassword>Password</BDIConnectionPassword>
<BDIEnableTLS>0</BDIEnableTLS>
       <BDISipUri>msRTCSIP-PrimaryUserAddress</BDISipUri>
       <BDIPhotoSource>thumbnailPhoto</BDIPhotoSource>
       <BDIBusinessPhone>telephoneNumber</BDIBusinessPhone>
       <BDIMobilePhone>mobile</BDIMobilePhone>
       <BDIHomePhone>homePhone</BDIHomePhone>
       <BDIOtherPhone>otherTelephone</BDIOtherPhone>
       <BDITitle>title</BDITitle>
       <BDICompanyName>company</BDICompanyName>
<BDILocation>co</BDILocation>
<BDIPostalCode>postalCode</BDIPostalCode>
       <BDICity>l</BDICity>
       <BDIState>st</BDIState>
       <BDIStreetAddress>streetAddress</BDIStreetAddress>
</Directory>
</config>
But it didn't help.
When I capture lookup via Wireshark, I can see that Jabbers sends search request with bunch of attributes, but from LDAP answer contains only 8 attributes. (see attached screenshots)

Cisco Jabber for Windows Voicemail issue

At this I'm in processing of implementation Cisco Jabber UC solution for big Company.
I use CUCM 9.1.2, Cisco IM and Presence 9.1.2, CUC 9.1.2, Cisco Jabber for Windows 9.6.1.
I have issue in Cisco Jabber with VoiceMail Integration - when I leave voice message for any user,
than this message is arrived only him Cisco IP Phone, but not in him Cisco Jabber.
From Cisco Jabber Connectivity status in help menu I see that VoiceMail service is successfully connected
and I see VoiceMail button in Cisco Jabber.
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Have you configured the UC Service profile on CUCM with both Voicemail server and mailbox servers?

Call/video not working between Cisco jabber for Windows and VCS control C40s

Hello,
I've been struggling with no luck how to make a call using Cisco Jabber for Windows 9.6.0 registered to CM 8.6.2 with intercluster ICT to another CM 8.6.2 where we have a VCS Control 7.0.2 via GK H225, and all C40s are registered as H.323.
The VCS has interworking between H323 and SIP, however not sure if there is any problem with that. Assuming it is ok, not sure either if I'm facing any interoperability issue because in my remote site I have C40 (H323 registered at VCS and SIP listening mode) and cisco jabber for windows which is SIP based.
If is not possible, would I be able to change my C40 from H323 to SIP at VCS, or have both H323/SIP registered at VCS? If so, will I need to change as well instead of GK I'll have to establish a SIP Trunk between the CM and VCS?
Another thing I do not believe either I would be able to have one VCS connected with two clusters, right?
I'm just trying to find a solution in case my current topology is not compatible, but feel free if you have any better idea to make it work.
Anyway here is what is happening:
When I make a call from my cisco jabber windows to C40 using alias number. The call is being redirected just fine to the C40 and it rings, however when someoene or the auto answer picks it up, the call dropped right away.
However, if I enabled the MTP in my CSF device, the call gets longer before dropping. I was even able to see my jabber " start video" turns green, before was grayed out all the time and the call dropped faster. I hear a fast busy tone.
I'm able to provide SDI traces, logs, diagnostic sip/h323 calls from VCS in order to know for sure if this is an incompatible issue or something I can workaround.
Let me know if someone of you are interested in read these logs or could point me on the right direction.
Thanks!

Ok,
I have looked at both logs. I have to mentinon though that you didnt
provide the log that shows the h323 setup between cucm and the VCS. This
is most likely because the call originated from a different cucm than
the ones you provided the logs from.
The call would have orginated from the first cucm in the cucm group of
this trunk: Name=RL_TRUNK_VIDEO
The cucm ip will be : 10.252.53.10.
This is the VCS log that confirms where the h323 request originated
from:
pr 10 22:50:29 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:29,187"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="54000"
Received RAS PDU:
Having said that here is my analysis of the logs that you sent..
Jabber sent an INVITE to CUCM and advertised all the codecs (audio and
video it can support)..
Observer that Jabber says it doesnt support G729 anexB
21:55:16.576 |//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message
from 10.223.20.73 on port 54677 index 90661 with 2220 bytes:
[862370,NET]
INVITE sip:[email protected];user=phone SIP/2.0
Via: SIP/2.0/TCP 10.223.20.73:54677;branch=z9hG4bK000029d3
From: "4122107" <sip:[email protected]>;tag=00059a3c78000011000070b0
-00000e65
To: <sip:[email protected]>
Call-ID: [email protected]
Max-Forwards: 70
Date: Fri, 11 Apr 2014 01:55:16 GMT
CSeq: 101 INVITE
User-Agent: Cisco-CSF/9.4.1
m=audio 19252 RTP/AVP 0 8 18 105 104 101
c=IN IP4 10.223.20.73
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:105 G7221/16000
a=fmtp:105 bitrate=24000
a=rtpmap:104 G7221/16000
a=fmtp:104 bitrate=32000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
m=video 28878 RTP/AVP 97
c=IN IP4 10.223.20.73
++++Now lets observer the capabilites exchange during h245 negotiation
between cucm and VCS++++
Here CUCM advertises its caps to VCS (afterreceiving caps from VCS)
Note that G729A, G729AB, G729 is all advertised..
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,017"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : terminalCapabilitySet
capabilityTableEntryNumber 2,
       capability receiveAudioCapability :
g729wAnnexB : 6
       capabilityTableEntryNumber 3,
   capability receiveAudioCapability : g729AnnexAwAnnexB : 6
       capabilityTableEntryNumber 4,
       capability
receiveAudioCapability : g729 : 6
capabilityTableEntryNumber 5,
       capability receiveAudioCapability :
g729AnnexA : 6
++++++
After doing MSD (master slave determination, we move to the OLC phas e..
Here we see that the far end..c40 wants to use G729AB for media++++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,783"
Module="network.h323" Level="DEBUG": Src-ip="10.224.114.11" Src-
port="11163"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
+++Next VCS sends G729AB as the codec to use to CUCM+++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,784"
Module="network.h323" Level="DEBUG": Dst-ip="10.252.53.10" Dst-
port="45660"
Sending H.245 PDU:
value MultimediaSystemControlMessage
::= request : openLogicalChannel :
   forwardLogicalChannelNumber 1,
forwardLogicalChannelParameters
     dataType audioData :
g729AnnexAwAnnexB : 20,
     multiplexParameters
h2250LogicalChannelParameters :
++++The next thing we get is an OLC reject from CUCM and this is where
th call drops++
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="45660"
Received H.245 PDU:
value MultimediaSystemControlMessage
::= response : openLogicalChannelReject :
forwardLogicalChannelNumber 1,
   cause dataTypeNotSupported : NULL
Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
Module="network.h323" Level="INFO": Dst-ip="10.224.114.11" Dst-
port="11163"
Detail="Sending H.245 OpenLogicalChannelRejResponse
+++We then receive a call release from cucm with cause code of 47:
resource unavailable++++
Apr 10 22:50:32 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:32,365"
Module="network.h323" Level="DEBUG": Src-ip="10.252.53.10" Src-
port="50913"
Received H.225 PDU:
Q931
   Message Type: Release
Complete
   Call reference flag: Message sent from originating side
Call reference value: 0x7b
   Info Element : Cause
     Location: Usr
   Cause Value: Resource unavailable
   Info Element : User User
   Length = 22
Suggestions:
Change the region setting between the ICT trunk to VCS and Jabber to use
G711 and test again.

LDAP Search filter Jabber for Android

Hi,
I have this LDAP Filter which only shows me active users:
<BaseFilter>(&(objectclass=user)(objectcategory=person)(!UserAccountControl:1.2.840.113556.1.4.803:=2))</BaseFilter>
I have the same line for Jabber for Android, but it doesn't work.
<BDIBaseFilter>(&(objectclass=user)(objectcategory=person)(!UserAccountControl:1.2.840.113556.1.4.803:=2))</BDIBaseFilter>
I get 0 results for any search on Jabber Andorid. When I delete the "BDI" Line for the filter all together, then I get correct results - with photos and everything.
I also tried a simple filter e.g:
<BDIBaseFilter>(!UserAccountControl:1.2.840.113556.1.4.803:=2))</BDIBaseFilter>
No search results either.
Any ideas how to get Filter for Android working?
Versions:
Jabber for Android: 10.6
CUCM: 9.1.2

I think I found the coresponding messages in the log:
csf.person.ldap: [LdapSearchQueryHandler.cpp(51)] [start] - reqId = 2
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1482)] [sendSearchQuery] -
02-26 09:18:59.851 15477 15477 I csf.person.xmpp: [XMPPPersonRecordSource.cpp(268)] [fetchContacts] - Entering.
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1531)] [sendSearchQuery] - filter = (&(objectclass=user)(objectcategory=person)(!UserAccountControl:1.2.840.113556.1.4.803:=2)(|(sAMAccountName=at1sath))), baseDN=OU=Organization,DC=at,DC=customer,DC=net
02-26 09:18:59.851 15477 15477 D services-dispatcher: [ServicesDispatcher.cpp(147)] [pumpNext] - pumpNext.executed (ContactsAdapter::LoadContactsFromSource)
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1576)] [sendSearchQuery] - ldap search error. rc= -7 ,msg=Bad search filter
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1675)] [notifyListenersSearchRequestCompleted] - errorCode=-7
02-26 09:18:59.851 15477 15477 D services-dispatcher: [ServicesDispatcher.cpp(145)] [pumpNext] - pumpNext.executing (ContactsAdapter::LoadContactsFromSource)
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1258)] [mapErrorNo] - Code = -7, Msg=Bad search filter
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapSearchQueryHandler.cpp(84)] [onSearchRequestCompleted] - reqId = 1, errcode = 9
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1531)] [sendSearchQuery] - filter = (&(objectclass=user)(objectcategory=person)(!UserAccountControl:1.2.840.113556.1.4.803:=2)(|(sAMAccountName=at1hafr))), baseDN=OU=Organization,DC=at,DC=customer,DC=net
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1576)] [sendSearchQuery] - ldap search error. rc= -7 ,msg=Bad search filter
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1675)] [notifyListenersSearchRequestCompleted] - errorCode=-7
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapDirectoryImpl.cpp(1258)] [mapErrorNo] - Code = -7, Msg=Bad search filter
02-26 09:18:59.851 15477 15645 D csf.person.ldap: [LdapSearchQueryHandler.cpp(84)] [onSearchRequestCompleted] - reqId = 2, errcode = 9
The next question is now: Why is it a bad search filter? And what is the correct one? The same filter works on jabber for windows...
BR, Dave

Cisco Jabber for Android on a Samsung Galaxy Xcover (GT-S5690)

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