Cisco Jabber Video 4.4 sound delay

Hello!
I have a client that is running Cisco Jabber Video 4.4 and they have problems with the sound.
It's good quality sound, but there is about 3-5 seconds delay when they talk.
Do you have any tips what they can do about this?

Check the machine to see how much CPU is used.  If high, the machine can't handle the call.   If machine is good, check network connection with videotest.webex.com.  If good, make a call, and while in the call, mouse over the 'i" information icon and look at the stats. See if the video and audio have high packet loss, FEC errors, or high jitter. If so, their connection to the internet is not clean and they will have issues.  

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    Ok,
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    Module="network.h323" Level="DEBUG":  Src-ip="10.252.53.10"  Src-
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    21:55:16.576 |//SIP/SIPTcp/wait_SdlReadRsp: Incoming SIP TCP message
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    -00000e65
    To: <sip:[email protected]>
    Call-ID: [email protected]
    Max-Forwards: 70
    Date: Fri, 11 Apr 2014 01:55:16 GMT
    CSeq: 101 INVITE
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    m=audio 19252 RTP/AVP 0 8 18 105 104 101
    c=IN IP4 10.223.20.73
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    a=rtpmap:104 G7221/16000
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    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    m=video 28878 RTP/AVP 97
    c=IN IP4 10.223.20.73
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    between cucm and VCS++++
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    Note that G729A, G729AB, G729 is all advertised..
    Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,017"
    Module="network.h323" Level="DEBUG":  Src-ip="10.252.53.10"  Src-
    port="45660"
     Received H.245 PDU:
     value MultimediaSystemControlMessage
    ::= request : terminalCapabilitySet
     capabilityTableEntryNumber 2,
           capability receiveAudioCapability :
    g729wAnnexB : 6
           capabilityTableEntryNumber 3,
       capability receiveAudioCapability : g729AnnexAwAnnexB : 6
           capabilityTableEntryNumber 4,
           capability
    receiveAudioCapability : g729 : 6
    capabilityTableEntryNumber 5,
           capability receiveAudioCapability :
    g729AnnexA : 6
    ++++++
    After doing MSD (master slave determination, we move to the OLC phas e..
    Here we see that the far end..c40 wants to use G729AB for media++++
    Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,783"
    Module="network.h323" Level="DEBUG":  Src-ip="10.224.114.11"  Src-
    port="11163"
     Received H.245 PDU:
     value MultimediaSystemControlMessage
    ::= request : openLogicalChannel :
       forwardLogicalChannelNumber 1,
    forwardLogicalChannelParameters
         dataType audioData :
    g729AnnexAwAnnexB : 20,
         multiplexParameters
    h2250LogicalChannelParameters :
    +++Next VCS sends G729AB as the codec to use to CUCM+++
    Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,784"
    Module="network.h323" Level="DEBUG":  Dst-ip="10.252.53.10"  Dst-
    port="45660"
     Sending H.245 PDU:
     value MultimediaSystemControlMessage
    ::= request : openLogicalChannel :
       forwardLogicalChannelNumber 1,
    forwardLogicalChannelParameters
         dataType audioData :
    g729AnnexAwAnnexB : 20,
         multiplexParameters
    h2250LogicalChannelParameters :
    ++++The next thing we get is an OLC reject from CUCM and this is where
    th call drops++
    Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
    Module="network.h323" Level="DEBUG":  Src-ip="10.252.53.10"  Src-
    port="45660"
     Received H.245 PDU:
     value MultimediaSystemControlMessage
    ::= response : openLogicalChannelReject :
    forwardLogicalChannelNumber 1,
       cause dataTypeNotSupported : NULL
    Apr 10 22:50:31 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:31,790"
    Module="network.h323" Level="INFO":  Dst-ip="10.224.114.11"  Dst-
    port="11163"
      Detail="Sending H.245 OpenLogicalChannelRejResponse
    +++We then receive a call release from cucm with cause code of 47:
    resource unavailable++++
    Apr 10 22:50:32 TWELDVCS01 tvcs: UTCTime="2014-04-11 01:50:32,365"
    Module="network.h323" Level="DEBUG":  Src-ip="10.252.53.10"  Src-
    port="50913"
     Received H.225 PDU:
     Q931
       Message Type: Release
    Complete
       Call reference flag: Message sent from originating side
    Call reference value: 0x7b
       Info Element : Cause
         Location: Usr
       Cause Value: Resource unavailable
       Info Element : User User
       Length = 22
    Suggestions:
    Change the region setting between the ICT trunk to VCS and Jabber to use
    G711 and test again.

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