Cisco Jabber Video codec negotiation

Hi,
I am wondering if there is a way to limit video negotiation to a one specific video codec: I need that to troubleshoot one way video call prb. I am using Cisco jabber for telepresence ver 4.6 with VCS ver X7.2.1.
Regards,
YM

I suggest moving this thread to the TelePresence space; most of the people who understand Movi are monitoring that area.

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Unable to install Cisco Jabber Video in Windows 8

When I attempt to install Cisco Jabber Video for TelePresence (version 4.6 and 4.7) in Windows 8, I get the following error message:
The error says: "The wizard was interrupted before Cisco Jabber Video for TelePresence could be completely installed. Your system has not be modified. To complete Installation at another time, please run setup again. Click Finish to exit the wizard."
The error occurs for 4.6 and 4.7. What can be done to resolve this issue?

Hi Robert,
Is Windows 8 on a Surface Tablet or desktop/laptop?
If Tablet, this platform is not supported. No ETA on when a version will be released to support this.
If desktop/laptop, then you need to update your video driver by visiting the website of the manufacturer, i.e. Intel, nVidia, ATI, etc. The latest video driver cannot be obtained by using the Microsoft update tool. These drivers are usually generic and/or not the latest.
Once installed, this error should go away.
If installed and you still get the error, then this means your video card is unsupported and you will not be able to use this software.
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MBA (mid 2013) and Cisco Jabber Video client not recognising any camera

The Cisco Jabber Video client is not recognising the internal Facetime HD camera nor the external USB Logitech Webcam C920.
This was not working from the beginning. Cisco is aware of this issue and promised to deliver a fix in the next release of their software.
After installing the 10.8.5 Update from App Store and the 10.8.5 Supplemental update the Cisco client was able to recognize the external camera.
After that I followed a hint to install the Combo update this should enable Skype to recognise the Facetime HD camera. After installing the Combo update Skype was able to recognize the internal and external camera (by the way the quality of preview video using Facetime HD was brilliant and much better than the internal camera of a MBA from 2012). BUT after that update the Cisco client was no longer recognising a camera.
I run a recovery installation of 10.8.4 - but the result was again a 10.8.5. If I try now to run a recovery install I only get a recovery of version 10.8.5 offered.
I did a SMC reset, a parameter RAM reset, tried to start in saved mode but nothing helped.
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Similar problem here. I have a Logitech C615 camera/microphone plugged into my MAC mini running OSX 10.9.3. Today, JABBER could not find the camera (although it found the microphone?). I was running 4.5.7 and so downloaded v4.8.6 and reinstalled: no camera. I also downloaded the cloud version: no camera.
I was not running either Vidyo or Polycom RealPresence at the same time as JABBER
But, when I did run these apps, my camera & microphone both work.
Suggestions?
John

Cisco Jabber Video 4.4 sound delay

Hello!
I have a client that is running Cisco Jabber Video 4.4 and they have problems with the sound.
It's good quality sound, but there is about 3-5 seconds delay when they talk.
Do you have any tips what they can do about this?

Check the machine to see how much CPU is used. If high, the machine can't handle the call. If machine is good, check network connection with videotest.webex.com. If good, make a call, and while in the call, mouse over the 'i" information icon and look at the stats. See if the video and audio have high packet loss, FEC errors, or high jitter. If so, their connection to the internet is not clean and they will have issues.

Cisco Jabber Video 4.7.4 thinks 4.6.3 is the "latest"

When users log in with Cisco Jabber Video 4.7.4 (Mac), a message appears asking them to "update" to 4.6.3.
Which is nonsense.

Are you sure your TMS is configured properly with the correct version of Jabber for Mac set in the Provisioning Directory? I believe this OS X Software Version setting defines the current version the TMS expects to be used.

If cisco "openh264 video codec" is so great that Mozilla packages it automatically, why is it disabled (Never Activate) as an Add-on?

It seems that every software manufacturer has to write a plethora of little gimmicks into their installation and setup files that loads trash onto my computer. I'm not talking about programs like _Chrome_, that gives me a chance to decline. I'm talking about programs that surreptitiously add basically worthless entries to nearly every accessible niche on the system. And fails to remove anything from the registry upon uninstallation. So, as a matter of operating policy I routinely uninstall programs I never use, turn off services I never use, delete startup entries I never use... (I will not openly admit to my forays into Windows' Registry for fear of being bedeviled by another round of "party policy" alarmisms against it.) Do you get the picture? Hence my question. Before I nuke it too.

hello Stan_Schultz, cisco's openh264 codec would be a part of the browser itself (in order to enable webrtc video conversations), however for licensing purposes mozilla cannot distribute it directly - that's why it is provided in this form as a plugin. i have never seen it disabled by default though...
for more details about this issue, you could also refer to this blog post: http://andreasgal.com/2014/10/14/openh264-now-in-firefox/

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Hello everybody,
because of a customer request I checked Jabber Video with spanish keyboard configured (traditional sort) an figured out, that with this configuration the Jabber Client (tested with 4.2, 4.6 and 4.8.8) doesn't accept the pound key when it is pressed on the keyboard. In Word for example the pound key works as expected. At the moment I told the customer to use the "onboard" keyboard in the Jabber Video client, but I think it is a bug (don't know if it's a bug in Jabber Video or Windows 7). Has anyone experienced the same? Maybe this will be fixed in future?
Regards, Daniel

You can have both "free" and "enterprise" versions installed on a Mac.
If you already have "enterprise" version installed on a PC, and you install the "free" version, the registry settings will be changed and server setting locked to
https://sjc1-movi-pr-bootproxy-vip.ciscojabbervideo.com/endpoint/configuration
when you install the "free" version, so ,no, you can't have both versions installed on the same PC.
You can change the registry settings so it's not locked to the Cisco server, but then you might as well just have the "enterprise" version installed and just edit the internal server settings to use the above URL if you want to make it behave as the "free" version.
There's no difference, clientwise, between the two, the server settings determines which server it will register with, and provisioning settings will change accordingly.
/jens

Cisco Jabber Video Crashes anonymously..

Hi All,
Jabber video software crashed while doing the Far-end Camera Control. This was so strange and it forced me to start the application again.
please follow the below mentioned procedure to reproduce the same issue.
Make a point to point video call from your jabber video.
Click on Far-end camera control button and keep the option available there.
Ask the remote guy to press pause on their side.
There will not be any video coming from remote endpoint but the Far-end camera control option will remain there, now if you try to control the remote camera will give you an error.
Thanks & Regards
Nikhil Jayan

Here are recommended guest access services:
CMR-Cloud - Allows guest access through WebEx for customers with Telepresence infrastructure for endpoint registration and want conferencing from the cloud. Details can be found at http://www.cisco.com/go/cmrcloud
CMR-Hybrid - Allows guest access through WebEx for customers with Telepresence infrastructure for registration and conferencing. Details can be found at http://www.cisco.com/c/en/us/solutions/collaboration/telepresence-webex-working-together/index.html
Jabber Guest – Allows enterprise to embed Jabber into applications and websites to enable inbound calling. Details can be found at http://www.cisco.com/c/en/us/products/unified-communications/jabber-guest/index.html
Project Squared – Project Squared offering allows simple and secure place to collaborate — with anyone, anywhere. Details can be found at www.projectsquared.com
These were shared with Cisco Sales and Cisco partners. Only Project Squared was shared with end users as the service as that service is the only one directly available to an end user.

Cisco jabber video service is video unavailable

Hello,
In my PBX I can use video in cisco jabber (over the lan)
When users from branch try to use it does'nt work .
In the jabber they get the error "video service is video unavailable" /
The media service is installed .
Any advice ?

Check that all the relevant firewall ports are open between your sites and that there's not any packet inspection happening on the SIP traffic. The list of firewall ports has been posted a number of times in the Jabber Clients section of the forums.
Wayne
Please remember to rate responses and to mark your question as answered if appropriate.

Cisco Jabber Video 4.4 - how to disable "remember me" check box.

Hi All
=Situation=
We are authenticating the Jabber Video users againts the MS Active Directory.
If in Jabber Video the "remember me" check box is ticket and a user changes the password in MS Active Directory, after few Jabber Video login attempts the account will be locked in MS Active Directory.
=Question=
Is this a known behavior ?
A) What would you suggest as remedy
B) Is there possibility to disable the "remember me" check box.
C) To save system resources - are there options as well to disable the check boxes in Sign-in Settings "Start Jabber Video wehn I log on to my computer" & "Sign in automatically".
Unfortunately this will be a show stopper, If I am not able to fix this issue.
I would appreciate any kind of feedback.
Thanks in Advanced
Alessandro

Looks like you're using on-prem JabberVideo (Movi) ? - whereas this particular forum is for the "free" version hosted by Cisco.
You've got a better chance of getting a reply by posting the question in the below thread in the Telepresence forum, the last post might be of interest too.
https://supportforums.cisco.com/message/3748369#3748369
/jens

About Cisco Jabber Video conference components

Dear,
I'm about Cisco Jabber videoconference equipments.
I have some confuse with solution with 25 particpinats Cisco Jabber videoconference and need to know what exact servers and licenses required.
Also how can i display in the TV all Cisco Jabber participants at main side ?
I need to buy MCU or have another solution?
Regards,
Batna

It is now resolved and fully functioning.

Cisco jabber video down?

It appears that the free version of Jabber video is currently down. I consistently get a login failed message due to registration failure. I have tried the login under several different internet connections. Any word on return to service?

Hi Chris
The client going EOL does impact CJV service. We are currently reviewing all options.
Regards,
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Cisco Jabber Video for Telepresence (Movi) Call Denied

We are able to make outbound calls, but not receive incoming calls, we recieved a 'call denied' message.
I have VCSC running with X7.2 and VCSE running with x6.1
I have a provisioning done from TMS.
Is there any debug command or tool to troubleshoot the call and on which device can I start to troubleshooting this?
Thank you.

I have the reverse, I can receive calls, but not make them.

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Anybody figured out how to register for the above when you already have a Cisco login?
I have three e-mail addresses which, over the years of CCNA and network support, I've used to register with Cisco. Now, when I try to register for telepresence, it tells me the addresses are in use. There must be a way of extending an existing Cisco account to access Jabber (or am I being naive?).

Hi Steve,
Free Cisco Jabber Video accounts can be obtained from www.ciscojabbervideo.com. If your email accounts are already in use, then use the forgot password link to reset your password.
If you are referring to a different product of Jabber Video, please reference the link you are inquiring about. It's possible you may have to call TAC for further assistance, but please specify further if the above is not what you are looking for.
Regards,
Jason

CIsco Jabber Connect with SX20-MSS Device

Hi,
I have a Cisco Sx20 Device along with MS feature, In this i have installed Cisco Jabber in my IPAD2 integerate with CUCM8.6.
My query is if i am dialing a point to point, from Sx20 to Ipad2, it was working fine. If i am trying to establish a Multisite in the VC device, i am unable to connect the IPAD2 in multisite,
Kindly suggest me, Ipad2 will work Multisite in sx20, or we required MCU to connect IPAD2 in multisite.
Regards
Mohan.J

Hi Mohan,
This forum is related to the Cisco Jabber Video beta service (ciscojabbervideo.com). I believe you may want to reach out to the Cisco Jabber support community (linked from the banner at right).
Raj

Cisco Jabber Video codec negotiation

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