Cisco Jabber Video for Telepresence (Movi) Call Denied

We are able to make outbound calls, but not receive incoming calls, we recieved a 'call denied' message.
I have VCSC running with X7.2 and VCSE running with x6.1
I have a provisioning done from TMS.
Is there any debug command or tool to troubleshoot the call and on which device can I start to troubleshooting this?
Thank you.

I have the reverse, I can receive calls, but not make them.

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Bug? Cisco Jabber Video for TelePresence and spanish keyboard

Hello everybody,
because of a customer request I checked Jabber Video with spanish keyboard configured (traditional sort) an figured out, that with this configuration the Jabber Client (tested with 4.2, 4.6 and 4.8.8) doesn't accept the pound key when it is pressed on the keyboard. In Word for example the pound key works as expected. At the moment I told the customer to use the "onboard" keyboard in the Jabber Video client, but I think it is a bug (don't know if it's a bug in Jabber Video or Windows 7). Has anyone experienced the same? Maybe this will be fixed in future?
Regards, Daniel

You can have both "free" and "enterprise" versions installed on a Mac.
If you already have "enterprise" version installed on a PC, and you install the "free" version, the registry settings will be changed and server setting locked to
https://sjc1-movi-pr-bootproxy-vip.ciscojabbervideo.com/endpoint/configuration
when you install the "free" version, so ,no, you can't have both versions installed on the same PC.
You can change the registry settings so it's not locked to the Cisco server, but then you might as well just have the "enterprise" version installed and just edit the internal server settings to use the above URL if you want to make it behave as the "free" version.
There's no difference, clientwise, between the two, the server settings determines which server it will register with, and provisioning settings will change accordingly.
/jens

Is it possible to embed Jabber Video for Telepresence in a webpage?

Hi, I wanted to ask whether it is possible to incorporate Jabber Video for Telepresence in a webpage so that (registered) users can join or make a call on a website? Or is it only possible to download the application to a PC and run it from there? Thanks!

That's correct - it is in no way possible to incorporate Jabber Video for Telepresence directly into a web browser, the client must be downloaded and installed on the PC/Mac and/or iPad.
See your other thread regarding multiple participants;
https://supportforums.cisco.com/thread/2211227?tstart=0
/jens
Sent from Cisco Technical Support Android App

Setting up Jabber Video for TelePresence with QS C20 system

I am trying to connect Jabber Video for TelePresence for Mac (Free version) from home to my office's QuickSet C20 system. Can you tell me what data (addresses etc) I need to have and where to input them to make this work.
I have downloaded the software on both the mac and ipad and have created an account.
Can someone help?
Doug

Thanks again.
The info from C20 system is:
URI 1 :
[email protected]
DisplayName :
Click to edit...
DefaultTransport :
Auto
TlsVerify :
Off
Type :
Standard
Outbound :
Off
Proxy 1
Discovery :
Manual
Address :
Click to edit...
Proxy 2
hope this helps.
Also what is the difference (in the context of the above connection issues) between iPad o Mac version of Jabber Video.
doug

Unable to install Cisco Jabber Video in Windows 8

When I attempt to install Cisco Jabber Video for TelePresence (version 4.6 and 4.7) in Windows 8, I get the following error message:
The error says: "The wizard was interrupted before Cisco Jabber Video for TelePresence could be completely installed. Your system has not be modified. To complete Installation at another time, please run setup again. Click Finish to exit the wizard."
The error occurs for 4.6 and 4.7. What can be done to resolve this issue?

Hi Robert,
Is Windows 8 on a Surface Tablet or desktop/laptop?
If Tablet, this platform is not supported. No ETA on when a version will be released to support this.
If desktop/laptop, then you need to update your video driver by visiting the website of the manufacturer, i.e. Intel, nVidia, ATI, etc. The latest video driver cannot be obtained by using the Microsoft update tool. These drivers are usually generic and/or not the latest.
Once installed, this error should go away.
If installed and you still get the error, then this means your video card is unsupported and you will not be able to use this software.
Jason

Cisco Jabber Video 4.4 sound delay

Hello!
I have a client that is running Cisco Jabber Video 4.4 and they have problems with the sound.
It's good quality sound, but there is about 3-5 seconds delay when they talk.
Do you have any tips what they can do about this?

Check the machine to see how much CPU is used. If high, the machine can't handle the call. If machine is good, check network connection with videotest.webex.com. If good, make a call, and while in the call, mouse over the 'i" information icon and look at the stats. See if the video and audio have high packet loss, FEC errors, or high jitter. If so, their connection to the internet is not clean and they will have issues.

Cisco Jabber Video 4.7.4 thinks 4.6.3 is the "latest"

When users log in with Cisco Jabber Video 4.7.4 (Mac), a message appears asking them to "update" to 4.6.3.
Which is nonsense.

Are you sure your TMS is configured properly with the correct version of Jabber for Mac set in the Provisioning Directory? I believe this OS X Software Version setting defines the current version the TMS expects to be used.

Directory Caching issue with Cisco Jabber client for Windows

Hi ,
I am facing cache issue with Cisco Jabber client for Windows. If I do any change related to modification or deletion of contacts in Active Directory/ Callmanager, it does not reflect in the Jabber. Because jabber takes the contacts from the locally stored cache file in the Windows system.
Every time I have to remove the cache file to overcome this issue, practically it's not possible to do the same with all the Widows users. As, if any employee leaves the company and still I can see his contact appears in the "Cisco Jabber client". I have not seen this issue with Android/Apple iOS.
Is there any automated way to remove the cache file?
Here is the detail of CUCM,Presence and Jabber.
CUCM version: 9.1.x
Presence : 9.1.X
Jabber : 10.5 and 10.6

Hello
On our environment we had to install a dedicated Microsoft Certificate Authority "just for Cisco Jabber usage" to house the
Network Device Enrollment Service.
Our certificate for the CUPS were generated on this Certification Authority too.
I discussed this certificate matter with my colleagues this afternoon and nobody seems to remember how these certificates were deployed into the
Enterprise Trust store for the users.
But I think they asked all 400 users to accept the 3 certificates by answering "yes" to the popup instead of using a script deployed by GPO...
I wish you success with that deployment and really hope you have a technical partner that *Knows* this subject.
Our partner left us alone with that unfortunately.
Florent
EDIT: If the "Certutil script method" works, please let me know. This could be useful in our own deployment.

MBA (mid 2013) and Cisco Jabber Video client not recognising any camera

The Cisco Jabber Video client is not recognising the internal Facetime HD camera nor the external USB Logitech Webcam C920.
This was not working from the beginning. Cisco is aware of this issue and promised to deliver a fix in the next release of their software.
After installing the 10.8.5 Update from App Store and the 10.8.5 Supplemental update the Cisco client was able to recognize the external camera.
After that I followed a hint to install the Combo update this should enable Skype to recognise the Facetime HD camera. After installing the Combo update Skype was able to recognize the internal and external camera (by the way the quality of preview video using Facetime HD was brilliant and much better than the internal camera of a MBA from 2012). BUT after that update the Cisco client was no longer recognising a camera.
I run a recovery installation of 10.8.4 - but the result was again a 10.8.5. If I try now to run a recovery install I only get a recovery of version 10.8.5 offered.
I did a SMC reset, a parameter RAM reset, tried to start in saved mode but nothing helped.
Any other ideas how to get a least an external camera working again with Cisco Jabber Video?

Similar problem here. I have a Logitech C615 camera/microphone plugged into my MAC mini running OSX 10.9.3. Today, JABBER could not find the camera (although it found the microphone?). I was running 4.5.7 and so downloaded v4.8.6 and reinstalled: no camera. I also downloaded the cloud version: no camera.
I was not running either Vidyo or Polycom RealPresence at the same time as JABBER
But, when I did run these apps, my camera & microphone both work.
Suggestions?
John

Getting an error message when trying to connect to Telepresence Meeting - "Call Denied"

I am getting an error when trying to connect to Telepresence units I have been using for quite some time. I tried multiple computers and multiple destinations. The error message "call denied" pops up within seconds after trying to connect.
Any ideas? Is this a Cisco related issue?

I can't dial: (Get 'call denied' message)
[email protected]
[email protected]
[email protected]
Is there a way to know this is being addressed? How would one start a support case on this subscription service?
Although I subscribe for service for my SX20's and Bridge, my jabber video account is a free account.
Update: At 1pm CT I am able to dial and connect.

Cisco Jabber Video codec negotiation

Hi,
I am wondering if there is a way to limit video negotiation to a one specific video codec: I need that to troubleshoot one way video call prb. I am using Cisco jabber for telepresence ver 4.6 with VCS ver X7.2.1.
Regards,
YM

I suggest moving this thread to the TelePresence space; most of the people who understand Movi are monitoring that area.

Cisco Jabber Video Crashes anonymously..

Hi All,
Jabber video software crashed while doing the Far-end Camera Control. This was so strange and it forced me to start the application again.
please follow the below mentioned procedure to reproduce the same issue.
Make a point to point video call from your jabber video.
Click on Far-end camera control button and keep the option available there.
Ask the remote guy to press pause on their side.
There will not be any video coming from remote endpoint but the Far-end camera control option will remain there, now if you try to control the remote camera will give you an error.
Thanks & Regards
Nikhil Jayan

Here are recommended guest access services:
CMR-Cloud - Allows guest access through WebEx for customers with Telepresence infrastructure for endpoint registration and want conferencing from the cloud. Details can be found at http://www.cisco.com/go/cmrcloud
CMR-Hybrid - Allows guest access through WebEx for customers with Telepresence infrastructure for registration and conferencing. Details can be found at http://www.cisco.com/c/en/us/solutions/collaboration/telepresence-webex-working-together/index.html
Jabber Guest – Allows enterprise to embed Jabber into applications and websites to enable inbound calling. Details can be found at http://www.cisco.com/c/en/us/products/unified-communications/jabber-guest/index.html
Project Squared – Project Squared offering allows simple and secure place to collaborate — with anyone, anywhere. Details can be found at www.projectsquared.com
These were shared with Cisco Sales and Cisco partners. Only Project Squared was shared with end users as the service as that service is the only one directly available to an end user.

Cisco Jabber Video 4.4 - how to disable "remember me" check box.

Hi All
=Situation=
We are authenticating the Jabber Video users againts the MS Active Directory.
If in Jabber Video the "remember me" check box is ticket and a user changes the password in MS Active Directory, after few Jabber Video login attempts the account will be locked in MS Active Directory.
=Question=
Is this a known behavior ?
A) What would you suggest as remedy
B) Is there possibility to disable the "remember me" check box.
C) To save system resources - are there options as well to disable the check boxes in Sign-in Settings "Start Jabber Video wehn I log on to my computer" & "Sign in automatically".
Unfortunately this will be a show stopper, If I am not able to fix this issue.
I would appreciate any kind of feedback.
Thanks in Advanced
Alessandro

Looks like you're using on-prem JabberVideo (Movi) ? - whereas this particular forum is for the "free" version hosted by Cisco.
You've got a better chance of getting a reply by posting the question in the below thread in the Telepresence forum, the last post might be of interest too.
https://supportforums.cisco.com/message/3748369#3748369
/jens

Jabber Video for Mac 4.6 does not find iSight camera

Hello.
I recent purchased a new Mcbook Air (MacBoorAir6,2) and was hoping to use the new built in HD camera with Jabber Video. Except JV doesnt seem to find the camera in prferences. I assume that since this MBA has only been out for a week that it's just a matter of Cisco updating the JV client to support the camera? Or is there something I need to do to the OS so JV will be able to use the camera?

Yes, version 4.7 solves this issue. Download here:
http://software.cisco.com/download/release.html?mdfid=283613653&flowid=46186&softwareid=280886992&release=4.7.4.17771&relind=AVAILABLE&rellifecycle=&reltype=latest
For more info search for user Jason Hirdler on this thread:
https://supportforums.cisco.com/thread/2226206

Cisco Jabber Client for Linux

Are there any plans to have a Cisco Jabber client on linux?

Mike,
The larger body of use case and development for Jabber has centered on Windows and mobile iOS and Android devices. That's not to say that there isn't a contingency of customers that want a Linux client but, as of today, there is no "Jabber" client for that platform. However, I've heard this question asked in a few different forums and the answer thus far has typically been one or both of the following:
1) There is a Jabber SDK, which could potentially be used to custom develop an application.
2) Use 3rd-party XMPP client (e.g. Pidgin)
As for an official answer on "will there be in the future" with a yes/no/maybe and/or a possible timeframe, you would need to reach out to Cisco or your trusted partner as roadmap items cannot be discussed without having a non-disclosure agreement in place. That's what Jamie is getting at in his response.
D. Hailey
NetCraftsmen, LLC.

Cisco Jabber Video for Telepresence (Movi) Call Denied

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