Cisco Network Assistant(CNA) not connecting to access points.

When I create a community with CNA, it finds the 2960 switch and connects to it. However it shows "connection failed" for all the 702i access points. Not sure why it shows connection failed. Any help would be appreciated.
Also, if I try to connect directly to the access point thru CNA, it says not accessible.
Thanks.
Jim

It will be helpful for other community members to know the solution and cause, if can be shared.
-Thanks
Vinod

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Cisco Network Assistant (CNA) Error: Connect

Best regards community,
Please I need your help, I installed Cisco Network Assistant 5.8 (9.1) for manage some catalyst switches as 2950, 2960, 2960S, 2960X, 3750X. I can manage all devices except WS-C2960X-24TS-LL model, I have following message from CNA: "Error: Connect Index: 26, Size:26". This device have same configuration for level 15 access as other devices with user name and password. the catalyst switch IOS version is 15.0(2)EX4
This problem is about either software or hardware? How can solve?
Thanks in advance

You're welcome.
I know the product team monitor the Network Management Forum. If you post your question there, one of them may pick up on it.
The CNA support typically lags the new product release by about 4-6 months, sometimes longer depending on how well the hardware product release matches up with the network management product's latest release date. The 2960XR just started shipping in July 2013 so a good guess would be that CNA might support it in the next release (5.9?). That's just a guess though.

Cisco Network Assistant Will Not Connect to 3825 Router Using http

Trying to use the CNA to connect to my 3825 router, in preparation for 2960x switches we are going to purchase. I cannot connect using http - read/write. It seems as though the username and password fail. I can however, connect Read – only Level 1, and the username and password work fine and I am logged in. Is there something I can check in the Router configuration for the Network Assistant to work?
Thanks

It will be helpful for other community members to know the solution and cause, if can be shared.
-Thanks
Vinod

Cisco Network Assistant (CNA) 2960X Support

Hi Folks,
The 2960X datasheet indicates that it supports Cisco Network Assistant (CNA), but when I tried it with CNA 5.8.7 it was not compatible. The release notes for 5.8.7 did not include the 2960X as a supported device.
CNA 5.8.7 Release Notes:
https://www.cisco.com/en/US/prod/collateral/switches/ps5718/ps6406/qa_c67-577519.pdfhttp://www.cisco.com/en/US/docs/net_mgmt/cisco_network_assistant/version5_0/release/notes/OL12210a.html
Can someone confirm if CNA will have support for the 2960X series in the future and if possible provide some guidelines on timing?
Thanks,
Chris

You're welcome.
I know the product team monitor the Network Management Forum. If you post your question there, one of them may pick up on it.
The CNA support typically lags the new product release by about 4-6 months, sometimes longer depending on how well the hardware product release matches up with the network management product's latest release date. The 2960XR just started shipping in July 2013 so a good guess would be that CNA might support it in the next release (5.9?). That's just a guess though.

Cisco Network Assistant (CNA) 5.6 is launched

Hi Netpro community! I am very pleased to announce the general availability of Cisco Network Assistant version 5.6.
While we wish CNA was available sooner, we know there is a lot of pent up demand for device support for the 2960-S, 3750-X, and many new 4k devices. Even without a release for approximately 18 months, CNA had over 100,000 downloads in 2010 and 2009, and we hope to see that number climb with the popularity of Cisco's new fixed and modular switches. Thanks for your patience and we hope you enjoy and utilize the simple, intuitive network management CNA provides.
If you have any feedback on the product or questions, please feel free to contact me at [email protected]
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Hi Robert,
I think your initiative to post a message here, anouncing a new version, is a very good one.
I have had multiple times where a new version of a product had appeared on CCO but I missed it.
A generic place (feed) where new NMS releases are anounced would be quite helpfull for me.
Cheers,
Michel

Cisco Network Assistant (CNA) HELP!

I installed the CNA tool, but when I think the community and want to go to maintenance not the icon of software update. I lack in the support tab tells me not supported. (The launching request for Maintenace Software Upgrade is not supported)

You're welcome.
I know the product team monitor the Network Management Forum. If you post your question there, one of them may pick up on it.
The CNA support typically lags the new product release by about 4-6 months, sometimes longer depending on how well the hardware product release matches up with the network management product's latest release date. The 2960XR just started shipping in July 2013 so a good guess would be that CNA might support it in the next release (5.9?). That's just a guess though.

Cisco network Assistant closes on connect

Hi Guys
I've installed CNA 5.5 [ even 5.4 ] on my laptop. When I run the application and click connect with a switch IP address showing [ which is valid ] CNA simply exits. I'm using XP SP 3 and try to connect to a Cisco switch.
Any help would be greatly appreciated.

It will be helpful for other community members to know the solution and cause, if can be shared.
-Thanks
Vinod

Cisco Network Assistant (CNA) 5.6 release planned for late Jan. '11

Hi NetPro users! While we wish we had been able to support these devices sooner, we do finally have a release scheduled to support the Catalyst 2960s, 3750x, 3560x, and several 4k devices as well.
Additionally, we have an early field trial going on right now that will allow you to access the image sooner than the late January release date. As testing progresses, we will announce a more firm release date.
For more information please feel free to contact me (Bob Krentler) at [email protected]
Catalyst 3k series
WS-C3560X-24
WS-C3560X-48
WS-C3560X-24P
WS-C3560X-48P
WS-C3750X-24
WS-C3750X-48
WS-C3750X-24P
WS-C3750X-48P
Catalyst 2k series
WS-C2960S-24PS-L
WS-C2960S-48FPD-L
WS-C2960S-24TD-L
WS-C2960S-48TS-S
WS-C2960S-48LPS-L
WS-C2960S-48LPD-L
WS-C2960S-24TS-L
WS-C2960S-24PD-L
WS-C2960S-48TD-L
WS-C2960S-48FPS-L
WS-C2960S-48TS-L
WS-C2960S-24TS-S
Catalyst 4k series
WS-C4948E
WS-X4908-10G-RJ45
WS-X4612-SFP-E
WS-X45-SUP7-E
WS-C4510R+E
WS-C4507R+E
WS-X4748-RJ45V+E
WS-X4712-SFP+E
WS-C4948E-F

Hi CSC users!
I just wanted to give a quick update: CNA 5.6 is on track to be released on 1/27/2011 as long as our bug fixes proceed as planned.
We have received lots of requests for our CNA 5.6 EFT and have found a couple bugs as a result. Thank you for your interest and help.
Thank you for your patience. If you have any comments, feedback, or questions on the product, please feel free to contact me. ([email protected])
Bob Krentler
CNA Product Manager

Cisco Network Assistant - object not visible

I am running CNA 5.8. I have a situation where a device is discovered and is referenced on the left frame / Tree Diagram (in Topology View), BUT the device scrolls to the extreme corner of the right frame / Topology Map. I am unable to select and drag to a point where it is again visible. Most frustrating! Does anyone have a similar experience and a "fix"?
Thanks.

It will be helpful for other community members to know the solution and cause, if can be shared.
-Thanks
Vinod

Cisco Network Assistant access error

Dear all,
I've just installed Cisco Network Assistant (CNA) on my Windows 7 laptop but whenever I try to start it I get an error message as shown below:
Read/write access problems:
Access is denied
=======================================
Note: Read/write access is required for user home directory and installation directory:
C:\Users\...........
C:\Program Files (x86)\Cisco Systems\Cisco Network Assistant
=======================================
My Windows is 64-bit.
Any ideas on how to sort out this will be appreciated.
Regards,
Davis M Onsakia

i had the same problem and i wasn't willing to open the whole of the programs directory to what username cisco used when installing or when run, so i opt'ed to install in a root directory, make c:\cisco and install there, that way if there's a permissions error I can add what I wanted, but thats how i got mine to work. Install in a different directory, one that you can add read/write permissions to.
BR Aylu

Cisco Network Assistant and add to comunity problem via HTTPS

hello,
i have big network of cisco switches and all is in my cisco network assistant in comunity connected via HTTPS. if i add new switch to network (all for HTTPS access is configured good: domain name, ip http secure-server, authenticate locale ...) and if i can add this switch to comunity (right click on icon and ADD TO COMUNITY), CNA say "Unable to Connect", because it can connect to switch via HTTP (i have disable it on switch), not via HTTPS. i have never version of CNA ... where is problem? why it not connect to switch via HTTPS? hmmm? thank you ... Peter

"The HTTP server interface must be enabled to display the network assistant. " Source.
You can put an access-list on the http server if you are concerned about security exposure.

Cisco Network Assistant access

Hi,
I installed cisco network assistant, but when I try to import a device by entering a specific IP address (HTTP), it prompts for username/password but it doesn't accept them. The weird thing is that when I enter a specific IP address for a switch device, I can access it through CNA.
What exactly shoud I look at the devices' configuration that I cannot access?
Thank you.

The device that works in the CNA doen't have the "ip http authentication" enabled. It seems that this is not the issue. When I enter an IP address to the "Connect to" prompt and select the HTTP protocol and Access-mode "Read-only", it prompts for Username/ Password for "level_15_access", but it doesn't accept them.

What's the username & password when i connect device from cisco network assistant

what's the username & password when i connect device from cisco network assistant?
http://i200.photobucket.com/albums/aa273/wallfire02/Capture_zpsa8f5fd2b.jpg

Although that may be true...
If I click the "Connect As..." button it asks for a username and password.
I've experienced connecting to other user's computers on a network. To gain access to their computer, I just use their username and password. I've done this before to transfer files without using a flash drive or burned disk.
I'm trying to find out what I'm supposed to log on as to gain access to this device...
My point is that yes, I'm connected to it by wifi. Otherwise it wouldn't show up; ha-ha!
Is my point really that hard to grasp?

Cisco Network Assistant for multiple access

Hi All,
hopefully this is the right place to post this. We've been looking into Cisco Network Assistant for our "help desk" (all 3 of them) and I was wondering if it is possible to configure CNA for a shared environment.. With that I mean the application will run on a Windows Terminal Server and all 3 users should be able to access it. Currently I've only seen it running localy and each user has to create or import the setting from another user. This is fine until something changes in the enviorenment and that changes are only saved in the local users configuration.
any ideas if something like this is possible with CNA?
Thanks,
Dan

You may have already figured out then where CNA stores it's localized files - in %userdir%/.networkassistant (hidden from view by default).
You could probably hack the system by manually copying (or scripting a copy) between the respective help desk users' directories but it would be an unsupported setup.
You'd also potentially face problems of revision synchronization in the event of multiple users making independent changes - whose is the "right one"?

Unable to receive internet connection over wifi connection. Shows that I am connected to the network, but do not have internet access. Checked my firewall and turned it off. What else am I missing or should be doing differently?

Unable to receive internet connection over wifi connection. Shows that I am connected to the network, but do not have internet access. Checked my firewall and turned it off. What else am I missing or should be doing differently?

You might want to try resetting your router and your modem - just unplug the cords, leave them unplugged for about 3-5 minutes and then replug the modem and then the router in that order.
This may or may not correct your problem - call back if it doesn't.
Clinton

Cisco Network Assistant(CNA) not connecting to access points.

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