Cisco Network Assistant failing IOS upgrade on 2960s

2950s work fine when upgrading the IOS using CNA. On all 2960s I get Failed to execute the command archive download-sw /overwrite /http iosFile
If I run the command using telnet and tftp server it works fine.
I have tried by deleting the old image then trying upgrade using CNA, but no luck
Any Ideas?
Cheers

My current work around using CNA is to:
1. Upgrade IOS from 12.2(35) to 12.2(58).
2. Upgrade IOS from 12.2(35) to 12.2(50).
3. Downgrade IOS from 12.2(50) to 12.2(35) then upgrade to 12.2(58).
This seems to be a work around for me. I haven't tried upgrading 12.2(25) yet, but I suspect it will behave similarly.

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Cisco Network Assistant and IOS

Does Cisco Network Assistant require a certain Ciso IOS to work?

Hi,
My understanding is that CNA is limited to a certain set of platforms, as indicated here:
http://www.cisco.com/en/US/products/ps5931/products_data_sheet0900aecd8034fbf1.html
AS long as you have a supported device, I don't believe you need a special IOS version in order to use it.
Hope that helps - pls rate the post if it does.
Paresh

Cisco Network Assistant MAC search in Catalyst 2960

Hi,
Since I updated a Catalyst 2960 switch to IOS version 12.2(55)SE1 I can't do searchs by MAC address, when I do "Monitor->Search" the following error appears:
"The software version of the selected switch does not support some of the CLI commands in read-only mode for this window. You must have read-write access to this switch to display complete information in this window"
If packets are captured you can see that the issued command by the CNA host is "GET /exec/show/mac-address-table/", the answer from the switch is:
"show mac-address-table
^
% Invalid input detected at '^' marker.
If I do "Configure->Switching->MAC Address" instead I get the mac address-table correctly. In this case the issued command is "GET /exec/show/mac/address-table/dynamic" and no error is displayed, the answer from the switch is the list of mac-address table.

I have some site admins that use CNA. I just upgraded their LAN to 3560v2 switches running 12.2(58)SE2 and had them upgrade their CNA software to CNA 5.7(6). They reported the same error.
I think you clearly indentified the problem. At one time the IOS command parser accepted both "show mac-address" and "show mac address". At some point IOS stopped accepting the older "show mac-address" format, and CNA is still issuing this command regardless of the IOS version it is trying to manage.

WS-2960-48TC-L and Cisco Network Assistant

Hello all!
I have WS-2960-48TC-L in
#show ver
Switch Ports Model SW Version SW Image
* 1 50 WS-C2960+48TC-L 15.0(2)EZ C2960-LANBASEK9-M
In Cisco Network Assistant (ver. 5.8.(9.1)) I can not add a switch to the community? And Why in Model string we have + (plus) but not - (dash)
Sorrry for my bad English.

Hi Dave,
Thanks for your replay.
Yes, you are right that this switch model is supported by CCA but not by Cisco Network Assistant.
These programs are different in functionality.
The situation has become clearer, since the customer bought the Cisco Catalyst 2960 series switch.
Kamil

2960S-48FPD and Cisco network Assistant

Hi all,
I'm using Cisco network Assistant V5.5 and when I try to discover WS-C2960S-48FPD-L I have this message :
Unsuported device type ... cannot add device to commuity
Any have a solution to that problem ??
Thank's, Laurent

Hi Laurent,
This switch is not supported by Cisco Network Assistant yet.

Cisco Network Assistant 6.1 Topology

Greetings, I am using CNA to visually map my infrastructure. However, when CNA discovers a device, it sometimes places it outside of the viewable area. I have tried various ways for the device to show up within the screen so I can move it to a spot in the map. Ideas please.
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The latest release notes still indicate this is an issue for ssh:
Cisco IOS Notes
•Network Assistant fails when a device is running the cryptographic software image and the vty lines have been configured with the transport input ssh and line vty 0 15 global configuration commands only use SSH.
The workaround is to use the transport input ssh telnet and line vty 0 15 global configuration commands to allow SSH and Telnet access through the vty lines. After you upgrade to Cisco IOS 12.2(25)SE or higher, you can enable http or https separately from Telnet. (CSCdz01037)

Cisco Network Assistant 5.6(3)

Does anyone know if 5.6 supports SSH or SNMPv3 yet? If not, does anyone have any clue if it ever will?

The latest release notes still indicate this is an issue for ssh:
Cisco IOS Notes
•Network Assistant fails when a device is running the cryptographic software image and the vty lines have been configured with the transport input ssh and line vty 0 15 global configuration commands only use SSH.
The workaround is to use the transport input ssh telnet and line vty 0 15 global configuration commands to allow SSH and Telnet access through the vty lines. After you upgrade to Cisco IOS 12.2(25)SE or higher, you can enable http or https separately from Telnet. (CSCdz01037)

Cisco Network Assistant MAC auth issue

I have few Autonomous Access Points all managed by the Cisco Network Assistant. Users have access to wireless only based on MAC authentication.
Every once in a while the wireless access to the Access-Point fails and the following error is showed in the Cisco Network Assistant.
ERROR: The MAC address filter 700 used for association access was not created by the web interface and cannot be displayed.
also
WARNING: Filter 700 was configured on interface Dot11radio 0.170 using CLI. It must be cleared via CLI to ensure proper operation of the web interface.
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Thanks in advance
error snapshot attached.

I have some site admins that use CNA. I just upgraded their LAN to 3560v2 switches running 12.2(58)SE2 and had them upgrade their CNA software to CNA 5.7(6). They reported the same error.
I think you clearly indentified the problem. At one time the IOS command parser accepted both "show mac-address" and "show mac address". At some point IOS stopped accepting the older "show mac-address" format, and CNA is still issuing this command regardless of the IOS version it is trying to manage.

Cisco Network Assistant (CNA) Error: Connect

Best regards community,
Please I need your help, I installed Cisco Network Assistant 5.8 (9.1) for manage some catalyst switches as 2950, 2960, 2960S, 2960X, 3750X. I can manage all devices except WS-C2960X-24TS-LL model, I have following message from CNA: "Error: Connect Index: 26, Size:26". This device have same configuration for level 15 access as other devices with user name and password. the catalyst switch IOS version is 15.0(2)EX4
This problem is about either software or hardware? How can solve?
Thanks in advance

You're welcome.
I know the product team monitor the Network Management Forum. If you post your question there, one of them may pick up on it.
The CNA support typically lags the new product release by about 4-6 months, sometimes longer depending on how well the hardware product release matches up with the network management product's latest release date. The 2960XR just started shipping in July 2013 so a good guess would be that CNA might support it in the next release (5.9?). That's just a guess though.

Cisco Network Assistant 5.5 and WS-X4013+10GE

I have installed CNA 5.5 and it works fine with most of the devices, including catalyst 4500 series with different supervisors (WS-X4013+, WS-X4013+TS, WS-X45 SUP6-E).
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I downloaded Cisco Network Assistant 5.5, everytime when I try to run
I get error message "Could not creat Java virtual Machine' any idea how
to solve this?
To overcome this problem, open the file C:\Program Files\Cisco Systems\CiscoSMB\Cisco Network Assistant\startup\startup.properties (the default installation path), and modify this entry:
JVM_MAXIMUM_HEAP=1024m
Replace 1024m with a lower setting that does not exceed the available RAM. There is no way to foresee what value will work. Try 512m, and lower it further if necessary. You can use the dial peer tag range 2500 to 2999 out-of-band to define your own dial peers.
Check out the below link for more information
http://www.cisco.com/en/US/docs/net_mgmt/cisco_network_assistant/version5_0/release/notes/OL12210a.html
Hope to Help !!
Ganesh.H
Remember to rate the helpful post

Software Cisco Network Assistant for Switch SMB?

Is there any management software as the Cisco Network Assistant for smb switch as SLM224G or SRW224G4-K9-NA, or only works with models 2960 and higher?

The SX300 series switch will work with CCA. But it does not work with CNA.
-Tom
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ESW-520-24-K9 and Cisco Network Assistant

HI,
Is this switch model ESW-520-24-K9 is supported by Cisco Network Assistant.
In the leatest release notes of CNA are supported Catalyst Express 520 Series Switches and this model WS-CE520-24TT-K9 is on the supported list.
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Thanks,
Kamil

Hi Dave,
Thanks for your replay.
Yes, you are right that this switch model is supported by CCA but not by Cisco Network Assistant.
These programs are different in functionality.
The situation has become clearer, since the customer bought the Cisco Catalyst 2960 series switch.
Kamil

Wrong Port Statistics in Cisco Network Assistant

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I'm talking about a stack with 3 Catalyst 3750-X 48P.
Cisco IOS Software, C3750E Software (C3750E-UNIVERSALK9-M), Version 15.0(2)SE5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
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Kind regards,

In Cisco Network Assistant, under smart ports, if I configure the switch port as Cisco Wireless/Router, it hard codes the interface as Trunk.In this particular case what is the reason for hard coding it as trunk?
When you are dealing with autonomous wireless access point, it's very common to have mutiple VLANs configured in the WAP, therefore you need a Trunk switch port.
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Cisco Network Assistant gui is erratic 5.6.3

Cisco Network Assistant opens up fine, but i have to click and/or mouseover the center to be able to see the pop-up to connet to a device or comunity
it is strange
OS Name:                   Microsoft Windows XP Professional
OS Version:                5.1.2600 Service Pack 3 Build 2600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Uniprocessor Free
System Manufacturer:       Acer
System Model:              TravelMate 290
System type:               X86-based PC
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Available Physical Memory: 745 MB
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Virtual Memory: Available: 1,997 MB
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Hi Luis,
Few questions :
- is it the same on all machines you tested CNA on ?
- is this an upgrade from a previous (and working) version ?
- is it the English version of Windows, or a localized one ?
Regards,
Marc

Cisco Network Assistant mail notification

We just install CNA ver 5.5. and we setup the mail alerting from logging level 3 (Errors) to avoid too much notifications but we get mail informing us about interface up/down due simple machine shutdown/reboot like this one:
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Tabella normale";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
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mso-ascii-font-family:Calibri;
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mso-bidi-font-family:"Times New Roman";
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X-Mailer: Cisco Network Assistant System Messages Notification Mailer
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Thank you.

Hi Luis,
Few questions :
- is it the same on all machines you tested CNA on ?
- is this an upgrade from a previous (and working) version ?
- is it the English version of Windows, or a localized one ?
Regards,
Marc

Cisco Network Assistant failing IOS upgrade on 2960s

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