Cisco partner eligibility?

The company that I work in provides technical support on Cisco products.
The engineers have the following certifications:
One CCIE Security
One CCIE RnS
One CCNP Security
One CCNA Voice
Two CCNA RnS
Which Cisco partnership is suitable for us and what additional requirements must be met?

Here you are; your CCO account must have partner-level access to view this link.
https://communities.cisco.com/community/partner/collaboration/calendar
Please remember to rate helpful responses and identify helpful or correct answers.

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Please recommend a Cisco Partner

Please recommend a Cisco partner(s) in Northern NJ for VoIP implementation. Thanks.

Hi Zennon,
I think your best avenue is to contact your local Cisco Account Team to get this answer. Since they work with the partners in that area, they are very well suited to make such recommendations.
Do you have the contact information for your local Cisco Account Team?
Hope this helps.
Regards,
Michael.

Open letter to Cisco regarding the UC320 platform

Cisco,
I have never in my life been exposed to a "production" piece of equipment with so many bugs, missing features and oddities as the UC320. While I am sure many of you are working hard to reign in the problems, this platform is an utter embarrassment that should be in the preliminary alpha stages, not a channel product being sold to end users.
It is clear that Cisco has little understanding of how SMALL business works and how SMALL partners work with small business customers. A larger partner may be able to string a larger business along with promises of bug fixes and feature additions while charging them to make things right and.or padding the overall cost to account for the callbacks. True small businesses don't have the time, patience or money to deal with problematic hardware. When a partner sells a small business a piece of technology, it better work (at a reasonable cost) or the technology and the partner are out the door.
I was extremely excited when this system was announced and saw great potential for small business customers and an alternative to the Avaya Partner IP and other platforms targeted at the same demographic. I jumped in and put a UC320 in the office of one of my small customers. This whole experience has cost me the trust of a client and is going to end up costing me $3000-$4000 out of pocket (hardware, labor, travel) to make things right with the customer.
As it stands, countless hours have been spent trying to get this system to operate in a reasonably stable and productive manner. At this time the UC320 system has been reset and reconfigured in KEY mode (this time using 2.1.3(0), as the problems with steering digits, call routing and redial in "hybrid mode" made the system more than a little cumbersome to use. Now in KEY mode, caller ID only works on some stations AFTER a call is picked up. On one station, incoming calls are somehow routed to the "Phone Monitor" buttons instead of the "Shared FXO Line" buttons. The user has to press the monitor button to pick up a call, but the call does not always ring at the station so she has to watch for the lights. While the caller ID functionality is a bit better after the latest firmware update, it is still far from working properly. These basic call routing problems are not reasonable and not acceptable, period. The customer is tired of "we are working on it" and so am I.
Other problems (to mention a few):
The GUI is full of buggy behavior. One example if many: The impendence matching dialog only works the first time around and then the GUI loses track of what it is doing and must be reset.
It takes 7-10 minutes for the GUI to load to the login screen over a remote connection. The UC320 is connected to a Verizon DSL, while not blazing fast it is a decent connection. Initial GUI loading on the LAN is almost as bad.
The IE9 product that ships with every new Windows computer is not compatible with the GUI. This is not reasonable.
The AA is somewhat unpredictable with regard to picking up calls and sometimes results in a busy tone and dropped call, even if the call is the ONLY call on the system. Sometimes the prompts are garbled and sometimes the AA does not even pick up.
Steering digit redial issue - still not addressed. Redial on hybrid mode is useless, as is the phonebook.
Caller ID only works part of the time, yet on every other system I have ever used, it works 100% of the time. This is not acceptable.
Answered calls on shared FXO lines show as MISSED on other stations with those lines. The workaround: remove the missed calls display feature. This is not acceptable.
Thus UC320 is not happy unless it is the only router, DHCP and DNS client on the LAN. The grayfield implementation appears to fail no matter what LAN topology and equipment are used. This device is far from friendly to the typical SBS or existing LAN with a dedicated DNS and/or DHCP server.
The handsets have a cheap feel to them compared to the Avaya and other competitors phones.
The sound quality of the ringtones is almost laughable if not sad
The speakerphone quality and overall voice quality are not as good as the competition's.
The filtering functionality of the logging feature does not appear to work properly
Firmware updates often result in a HANG condition where either the GUI needs reset, the system needs a physical reset and/or sometimes defaulted
Firewall port forwarding rule oddities where a rule is deleted from the gui but is still active in the firewall, yet the inability to easily use another data router to work around this problem.
The inability of the device to properly use the LAN port for INTERNET based functionality (Time for example) if the WAN port is NOT connected,
countless other 'issues" raised in the support forum and other venues...
These are ALL very basic functions that one would expect to be fixed BEFORE a basic telephone system platform is released for production. It is absolutely unreasonable for a CUSTOMER to have to put up with a system this buggy and it is absolutely unreasonable for a partner to have to devote this much time and money to getting system to work at even a very basic level of functionality.
To repeat the scenario: This config is as basic as it gets running 2.1.3(0) with (3) system phones, (3) users, (2) pots trunks and that's it. There are no odd call routing scenarios, no complex AA rules or schedules (in fact the AA is defaulted, including prompts). All (3) system phones have BOTH shared FXO lines (KEY MODE). Each and every firmware version has been tried and the system has been defaulted numerous times. The system fails to meet even the most basic expectations of myself or the end user and has become a sore spot between our company and a very good client.
I am somewhat baffled, if not outright bothered by the fact that this device is riddled with so many problems and the fixes are taking so long to be implemented, if at all. I have been asked (ordered) by the customer to get this "hunk of crap" out of their office and replace it with something that works "at no additional cost". I could not agree with the customer more...
A very unhappy Cisco Partner.
William Burnett

To William (and Cisco,)
Honestly, I like Cisco.
I like their "openess" (you can find documentation and help on almost anything anywhere), the contribution they make to industry by their huge R&D effort (more than all their competition combined....or so I've been told...), the accessibility and responsiveness of some of their key people in the distribution channel, and yes, I like the ecosystem in terms of support, tons of free education and sales support for both their SMB and classic enterprise solutions.
Having said that, I thank God for people like William Burnett, who I am sure opened the eyes of many partners about the things that are horrendously wrong with some of the products in the SMB portfolio, most notably the UC320. I think it is fair to say, that William has effectively "killed" it (the UC320) in it's present incarnation. That is, unless Cisco, decides to really rise to the challenge and fix a product that at first seemed ideal for the small enterprise, but which was poorly implemented in terms of QC and in some cases design.
We certainly are not going to be touching the UC320 with a 10ft pole now Nobody wants (or can afford to) get a bad name by selling "trouble" to your Mom&Pop shops or to people whose trust you worked hard to gain and who are really depending on you to deliver. Not in this economy....not ever.
Coming from a Nortel telephony background, its really hard to accept that having to respond to trouble calls or complaints continuously from customers when Nortel products worked so reliably. In fact, Nortel Norstar is so reliable as a key system that people joke , that's why they went out of business, they couldn't generate enough turnover in new sales on account of people holding on to their Norstar's forever.
As a seller/installer/user of Cisco voice (UC540) and CME there are a couple recommendations I would like to make to Cisco:
1)Private line emulation - inability to transfer or conference calls on a private line. (using the TRUNK XX command) on the CME/UC500 platforms needs to be significantly improved in order to keep up with the competition:
for one, when you select a private line and make a call you cannot transfer that call. Every other system I have worked with allows you to do this. This for me is a glaring "defect/design flaw". I spent a lot of time trying to get this "fixed" as I couldnt believe that Cisco would just omit such a basic function when all their competition has it. (You dont even think about this when dealing with other systems.) Its just expected.
2)Private line emulation - Inability to reflect the dialed number in the Call Detail Records for calls made via a "private line". If you select a private line on the UC500 or CME and make a call, the dialed number would not show up in the CDR. I have programmed systems from Nortel (Norstar, BCM,CS1000), Avaya - (IP Office 500, Partner Plus, and S8x00 Communication Servers) as well as various systems from Mitel and
Panasonic . The CDR packages for these systems are very well implemented and documented. Cisco's systems are well documented as well, but this is an area of the implementation where Cisco falls behind the competition. I am sure this can be fixed, but for some reason, despite a number of requests, it hasnt.
In trying to understand why it is Cisco, with such a huge R&D budget, can't seem to get some things working properly that the competiton has long ago solved and moved on with, I have come to the conclusion that it must be that Cisco propably didnt tap enough of the right (human) resources when it was developing its voice portfolio, and the lack of industry experience shows up in some random places. Sad to say, not paying attention to some of these details, to real world usage scenarios, makes what would be an otherwise super product, just good enough.
Cisco is the biggest networking vendor on the planet. People have a right to have high exectations of Cisco. Their marketing also conditions users and partners to expect more when using their solutions. While we accept that no one is perfect, not even the mighty Cisco, I think most of the complaints and dissapointment expressed in this forum, on this particular thread, are justified because there is a strong feeling that if Cisco can be such a trailblazer with their enterprise portfolio, that they should have understood the importance of ensuring and enforcing good quality control in the design and manufacture of the SMB portfolio. I honestly hope someone from "Corporate" or high enough to make a differnce, looks at this thread started by William and uses it to inspire the will to fix what needs to be fixed to redeem the UC320 in whatever incarnation, in the eyes of its partners (even former ones....such as William)and customers. This is beginning to look like a textbook case of how not to do product development.

Cisco Web Caching Solution

Hi There,
I need a high availability web caching solution for 500 users, preferential with proxy funcionality.
Cisco had the Cisco Web Caching Engine, but it is End-of-Sales already. The new product that will replace the EOS product, is Wide Area Application Engine (WAE) plataforms. Is that right?
The Cisco Global Price List has a SKU product SE512-IPROXY-K9 (Security / iProxy WAE-512 bundle, 1GB MEM, 1 250GB HDD Incl.).
The question are:
The SKU product SE512-IPROXY-K9 is the right product for my needs?
What is the difference between the SKU SE512-IPROXY-K9 and the SKU WAE-512-K9?
Regards,
Pedro Vasques

Hi Pedro,
The WAE product line does WAN Optimization which includes HTTP optimization. The WAN Optimization solution works between two WAEs (one being at a Branch office and the other being at Data Center ). When employees at branch office tries to access resources like Servers at Data Center their TCP based traffic gets optimized. For more info pl go to http://www.cisco.com/go/waas
Cisco's Web Caching was a different solution. It caches the web objects when first user goes to a given web site. The following user requests will be served locally as long as cache history is available for that web page.
I suggest you contact either a Cisco partner or Cisco representative in your area.
thanks
Nat

Web Filtering on a Cisco 891 Router

I am looking for a new method of filtering our internet. We currently have 1200+ sites utilizing cisco 891 and 891w routers for their external connection to the internet. Our current method of filtering them is utilizing whitelisting for http(80) traffic and a acl with an ip list for https(443) traffic. We also have specific https websites proxied that utilize akamia servers. This method is very difficult to maintain on our large scale. Is there a better method of doing this on the router to filter both http and https traffic via URL that does not invlove allowing all 443 or 80 traffic out?

Anthony,
Yes it does https inspection and the portal also block based on categories (Social Networking, Gamblin; to tell a few samples), IP address and domain name.
Get in touch with your Cisco Account Team or Cisco Partner/Reseller and get an evalution.
HTH
Luis Silva
"If you need PDI (Planning, Design, Implement) assistance feel free to reach us"
http://www.cisco.com/web/partners/tools/pdihd.html

Web filtering on Cisco 867 VAE K9 router

Hi,
how do I enable web filtering on Cisco 867 VAE K9 router with 15.1(4)M4 release? i have a message on the router : Content Filter unvailable ....
thanks.

Anthony,
Yes it does https inspection and the portal also block based on categories (Social Networking, Gamblin; to tell a few samples), IP address and domain name.
Get in touch with your Cisco Account Team or Cisco Partner/Reseller and get an evalution.
HTH
Luis Silva
"If you need PDI (Planning, Design, Implement) assistance feel free to reach us"
http://www.cisco.com/web/partners/tools/pdihd.html

Cisco ISE: Error 5411 No response received ...

Hi all,
we've been running Cisco ACS version 4.x half a year ago, but decided to upgrade to Cisco ISE. So we've made a fresh installation with our cisco partner. At the moment we're live with this equipment, but running in a lot of troubles, as we're receiving a lot of those errors each day. Once the users restart their PCs a few times the problem is solved, but at the moment its pretty annoying:
No response received during 120 seconds on last EAP message sent to the client
Steps from the detailed view:
11001 Received RADIUS Access-Request
11017 RADIUS created a new session
Evaluating Service Selection Policy
15048 Queried PIP
15048 Queried PIP
15004 Matched rule
11507 Extracted EAP-Response/Identity
12500 Prepared EAP-Request proposing EAP-TLS with challenge
12625 Valid EAP-Key-Name attribute received
11006 Returned RADIUS Access-Challenge
5411 No response received during 120 seconds on last EAP message sent to the client
Allowed Protocol: EAP-TLS and PEAP
Authentication Protocol : EAP-TLS
Actually I don't know which version we're running. Where can I check the proper release once on the webinterface?
Switches are 3750x with the following switchport configs (some things has been xxx-out), Firmware is Version 12.2(55)SE1:
interface GigabitEthernet1/0/1
description xxx
switchport access vlan xxx
switchport mode access
switchport voice vlan xxx
srr-queue bandwidth share 10 10 60 20
queue-set 2
priority-queue out
authentication event fail action next-method
authentication event server dead action authorize vlan xxx
authentication event no-response action authorize vlan xxx
authentication event server alive action reinitialize
authentication host-mode multi-domain
authentication order dot1x mab
authentication priority dot1x mab
authentication port-control auto
authentication periodic
authentication timer reauthenticate 28800
mab
mls qos trust device cisco-phone
mls qos trust cos
macro description cisco-phone | cisco-phone
dot1x pae authenticator
dot1x timeout tx-period 15
dot1x timeout supp-timeout 15
auto qos voip cisco-phone
spanning-tree portfast
spanning-tree bpduguard enable
service-policy input AutoQoS-Police-CiscoPhone
Can someone introduce anything to solve the problem, maybe some misconfiguration or improvements before starting a TAC-Case.
Thanks in advance
regards
Marc

The Global Help icon is located in the bottom left corner of the Global Toolbar in the Cisco ISE window. You may check the ISE version there.
To launch Global Help, complete the following steps:
Step 1 On the global toolbar, move your cursor over the Help icon.
Step 2 Choose Online Help from the pop-up menu.
A new browser window appears displaying the Cisco ISE Online Help.
~BR
Jatin Katyal
**Do rate helpful posts**

Discount L-PI12-1.5K-UP (LMS 2.x/3.x to Cisco Prime Infrastructure 1.2 Maj Upg 1500 Device)

Hello everyone,
Last month I was in London (Cisco Live 2013) I have spoken with a Cisco Prime (BU) Specialist. He told me verbally that there is currently a 75% discount for L-PI12-1.5K-UP. Can anyone confirm this and tell me what the part number is?
Thanks !
Gertjan Scharloo

you would need to contact your Cisco Partner/SE to be able to get those details.
HTH,
Steve
Please remember to rate useful posts, and mark questions as answered

How to get cisco show and share

Hi,
I have a DMM with version 5.2 and saw that on my licesing I have show and share. But how do I install show and share? Can I install it on DMM server?Do I need to install it in another server? Where can I download it? I think the show and share installation is called SS-5.2.0.20.iso, but I do not found it on cisco support download section.

Mario,
Show and Share(SnS) is an Appliance just like your Digital Media Manager (DMM).
You have to purchase the Appliance from Cisco or a Cisco Partner. Then you have
to purchase use licenses for Authors etc... The Appliance software is not separate
from the hardware and is not downloadable.
Please contact your Cisco Sales Rep or Account for further explanation and they
can assist you with your companies needs.
Thanks!
T.

What´s the price for any Cisco ASA security parts?

Hello everybody,
Please, I need to know the prices for the items:
ASA5500X-SSD120=
FS-VMW-2-SW-K9
L-ASA5525-TAM=
I need to implement Cisco IPS with 2 Cisco ASA 5525X.
Thank you.

Your local Cisco partner can provide pricing for your area.
The Cisco Support Community is not the place to request price quotes.
Please go to www.cisco.com and refer to the top menu pick "How to Buy" to find an authorized partner / reseller serving your area.

Voip with hipath siemens 3800 and cisco router 2951

Hi all,
we have a projet with a Customer, we must must implement solution voip in theire structure, they have siemens hipath 3800 and i want to know if it work with Cisco 2951? if yes how? and there is a special configuration for this? and this solution support all features of voip ?
thanks for your attention.
Walid zahri

Hello, walidit01.
Check this link (http://cs.co/9000qMpY) for interoperability updates for CUCM Express. Are you already working with any Cisco partner or vendor for your client project?
Let me know if you have other concerns or e-mail ([email protected]) me directly.
Kind regards.

Cisco security license cost

Hi, I'm a network administrator and I wanted to get the security license price for our cisco1941K9. How could I have the cost ?
Cdlt,
GKF

you would need to contact your local Cisco partner for this information or perhaps contact an Online partner. Follow the links on the following page for more information and ordering.
http://www.cisco.com/web/ordering/or13/order_customer_help_high_level_listing.html
Please remember to select a correct answer and rate

Cisco IP PABX System

Hi,
I need to find a IP Capable PABX System.
32 extensions(expand up to 60)
Trunk gataways IP-GW,E1
4 CO Lines

You have several options with Cisco. If your requirements are as listed below (and taken literally), then you could look at using Call Manager Express (CME) as your call processing software which is embedded into IOS. You basically purchase an ISR Router/Gateway with the proper modules to accommodate E1 interface and POTS interfaces for CO lines. You would need to purchase licensing for CME. For voicemail, you could also add on CUE which is Cisco Unity Express. Same thing, runs on the ISR, you purchase licensing. Both are scalable way beyond what you mentioned.
Other SMB options are the UC-5XX series (not my favorite choice by any means) and the CUCM Business Edition (CUCM-BE). With these options, you would purchase an appliance and then also need a separate ISR gateway for PSTN connections.
Your best bet is do research on Cisco.com and contact either a qualified Cisco partner in your area and/or your local Cisco Account Manager for assistance with flushing out requirements and finding the right solution for you.
Hailey
Please rate helpful posts!

ACS and Cisco Works

I have landed a pretty big WLAN roll out. 75 1231 WAP's and ACS for authencation and Cisco Works with WLAN engine installed. ACS Radius should be the straight forward to configure has anyone run into any gotchas installing it. Cisco Works also should be straight forward. One other thing is Cisco no longer sales Site Survey Kits so I have to piece mill one or two from scratch. Is there a Cisco partner that sells them.

check here for some information on WLAN:
http://www.cisco.com/pcgi-bin/Support/browse/psp_view.pl?p=Technologies:Wireless_LAN_General&viewall=true

Upgradation of cisco ASA5505 IOS to Security plus license

Hi Team,
I do have Base license IOS (asa805-k8.bin) in my ASA5505 & i want to upgrade it to Security plus IOS.
Can you please guide me about the same?
Can you tell me the procedure for the same?
Thanks & Regards
Manish Sarolkar

You should purchase the Security plus license through Cisco partner, and once you purchase it, you will need to obtain the activation key from [email protected] The activation key then can be entered to the ASA via the "activation-key" command as follows:
http://www.cisco.com/en/US/docs/security/asa/asa80/command/reference/a2.html#wp1623546
Hope that helps.

Cisco partner eligibility?

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