Cisco Phone 7962 isn't updating

Good afeternoon.
We had two phones 7962 that aren't uptading on Call Manager Express.
They are getting the term62.default.loads but don't go ahead.
Looks the logs bellow:
Jun 25 15:03:19.349: TFTP: Server request for port 50477, socket_id 0x4CA5D2EC for process 274
Jun 25 15:03:19.349: TFTP: read request from host 10.220.3.37(50477) via GigabitEthernet0/0.203
Jun 25 15:03:19.349: TFTP: Looking for term62.default.loads
Jun 25 15:03:19.353: TFTP: Opened flash:/phone/7942-7962/term62.default.loads, fd 7, size 662 for process 274
Jun 25 15:03:19.353: TFTP: Sending block 1 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Received ACK for block 1, socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Sending block 2 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Received ACK for block 2, socket_id 0x4CA5D2EC
Jun 25 15:03:19.361: TFTP: Finished flash:/phone/7942-7962/term62.default.loads, time 00:00:00 for process 274
Jun 25 15:03:23.309: TFTP: Server request for port 49787, socket_id 0x4CA5D2EC for process 274
Jun 25 15:03:23.309: TFTP: read request from host 10.220.3.37(49787) via GigabitEthernet0/0.203
Jun 25 15:03:23.309: TFTP: Looking for term62.default.loads
Jun 25 15:03:23.313: TFTP: Opened flash:/phone/7942-7962/term62.default.loads, fd 7, size 662 for process 274
Jun 25 15:03:23.313: TFTP: Sending block 1 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:23.313: TFTP: Received ACK for block 1, socket_id 0x4CA5D2EC
Jun 25 15:03:23.313: TFTP: Sending block 2 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:23.317: TFTP: Received ACK for block 2, socket_id 0x4CA5D2EC
Jun 25 15:03:23.317: TFTP: Finished flash:/phone/7942-7962/term62.default.loads, time 00:00:00 for process 274
We tryed to perform one factory reset and hardware reset but the same problem is occuring.
The strange this started after one factory reset, and we changed one phone to register on another CUCM and it registred
The option 66 and 150 on DHCP server is configured with the IP 10.220.3.40
Attached on ticket is the show rum
Thanks for your help.

Hello Guys, Thanks for your quickly support.
Follow bellow the commands that you asked.
RTFRLYO022#more flash:/phone/7942-7962/term62.default.loads
^A^@^B^A^A^B^@^B^A^X^C^@[^D^@'CN=someSigner;OU=someOrgUnit;O=someOrg^@^E^^R4Vx^P+Mo^F^@#CN=someCA;OU=someOrgUnit;O=someOrg^@^@^^@^A^A   ^@
^@^A^@^K^@^A^B^L^A^@D9^L^Z%q^T|T<e^Z^Lz%N^E[')W6^ZY~[` ^DY%Rf]>wro@
p^@\^D-^B&7/!<(yC5-T;^]^PZ^D^] u^W:XO^S/^W7^SH&^C"n$s^Oa^DYE4 %w!
^P&&^D^V^L/(w1]^_?o`4]@BD`^N/y7pX ^EZ^]^O*xB;3lxl)cY^U}EfKB5;^^B^@^Kv^Wo~5t^AG^\HO^Yt^Kuz\KMK^\f=XThgooYm^FlI
X{{oW_^VT^Xu%+;^(^V("B^Y383^L'1|_0fB^Xl!6&B@_"^K)<y]^Xy^BF'F%o^R|$n\w^E'xX0_7;^N^@^Uterm62.default.loads^@
# This file contains a list of archive image files that will be requested by the
# RELEASE load version 8-3-2-27
#HARDWARE_COMP_1 1
apps42.8-3-2-27.sbn
cnu42.8-3-2-27.sbn
cvm42sccp.8-3-2-27.sbn
dsp42.8-3-2-27.sbn
jar42sccp.8-3-2-27.sbn
RTFRLYO022#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Fri 03-Sep-10 05:38 by prod_rel_team
ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)
RTFRLYO022 uptime is 1 week, 4 days, 22 hours, 6 minutes
System returned to ROM by reload at 12:32:17 Paris Sat Jun 14 2014
System restarted at 12:33:54 Paris Sat Jun 14 2014
System image file is "flash:c2800nm-adventerprisek9-mz.124-24.T4.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
Cisco 2821 (revision 53.51) with 247808K/14336K bytes of memory.
Processor board ID FTX1206A2K0
2 Gigabit Ethernet interfaces
16 Serial interfaces
1 terminal line
1 Channelized/Clear E1/PRI port
1 Virtual Private Network (VPN) Module
4 Voice FXS interfaces
1 cisco service engine(s)
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
250368K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
RTFRLYO022#sh telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
ip source-address 10.220.3.40 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7914 S00105000300
load 7936 cmterm_7936.3-3-16-0
load 7961 SCCP41.8-3-3S
load 7962 SCCP42.8-3-3S
load ata ATA030203CSSP051201A
max-ephones 58
max-dn 192
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 16
conference software
privacy
no privacy-on-hold
# of hunt-group collect data: 2
hunt-group report delay 1 hours
Number of hunt-group configured: 2
hunt-group logout DND
max-redirect 10
voicemail 8888
cnf-file location: system:
cnf-file option: PER-PHONE
network-locale[0] FR   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] FR    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
moh music-on-hold.au
time-format 24
date-format dd-mm-yy
timezone 23 W. Europe Standard/Daylight Time
secondary-dialtone 0
url directories http://10.220.3.40/localdirectory
url services http://10.220.3.39/voiceview/common/login.do
url authentication http://10.220.3.39/voiceview/authentication/authenticate.do
transfer-pattern 0.T
keepalive 30 auxiliary 30
timeout interdigit 2
timeout busy 10
timeout ringing 120
timeout transfer-recall 30
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message WEG France
web admin system name admin secret 5 $1$FHVJ$9UWr1xWKmQHxPGLN30uSY/
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp Jan 01 2002 00:00:00
transfer-system full-consult dss
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

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2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
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All posts are very much appreciated!
Thanks a lot in advance!
Kind regards,
Igor

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Opened CiscoConnect & got message unsupported Operating System.
Reading about upgrading firmware, saw warnings about doing it hard wired or it could permanently damage router. Because of the intermittent connectivity problems & the warning, I think I would be safest to do this manually by downloading it 1st & then updating the firmware from the download.
I see that instructions say to determine Firmware version. & it also says it will ask for router IP address. I'm guessing all that was in Cisco Connect. I know it has my passwords, but now I can't get to it. It also says I can use the web set up page to get the current firmware version. For updates (but it says for pc) it shows 8/2011 & 8/2012. Since mine was purchased in 1/2012 & unless it self updated, I'm guessing it is running the 8/2011 firmware. But just noticed in the User Guide it says that when I run Cisco Connect it checks for updates & installs them. But that's kind of interesting w all the warnings about running it w a wired connection to make sure no interruptions. Not sure how I have it set up, but I usually set software updates to prompt me so I can control when they actually run.
Once I have gotten that, will I be able to manually download the appropriate firmware version? Or if I click on that, will that start a set up or update process?
If I download Cisco Connect, will it update the already installed version, keeping all my existing info? & then will that be compatible w Mountain Lion & then show me whether the firmware needs to be updated?
Kathi

But anyway, I can't even open the old version!!! I just get a message about unsupported OS! So kind of hard to uninstall if I can't open it.
& for some reason when I was installing Mountain Lion, upgrading from Snow Leopard it found an old version of Parallels which I knew was not compatible. Didn't even think about this.
Its sort of working but something is not working very well. I sure wish I hadn't listened to those who said to save the $ & not get the Apple Airport Express. Their stuff works & its not hard to set up like this!
This is SO LAME!!!
& Where is lists the info, I have so far found NO INFO about updating. I usually have my software set to notify me so I control when it updates. & I think the last times I was in Cisco Connect it was under pressure just trying to get the router working again.
Right now I feel like throwing it at something.
Well, I have twice tried to download from the list for my model & when I click on the set up icon I get a message that "Setup" is damaged and can't be opened. You shold eject the disk image." But when I click for more info it says:
The app has been modified or damaged
The app’s code does not match the original code that was signed. The app has been modfied, or it may be broken or corrupted or have been tampered with. If you feel that an app has been damaged or tampered with, you should delete it by dragging it to the Trash.
Some apps and tools, such as AppleScript applications and some legacy tools, modify themselves after signing. These types of apps cannot be opened unless the Gatekeeper settings in the Security & Privacy preferences is set to “Anywhere.”
Open the General pane of Security & Privacy preferences
For more information about protecting your Mac from harmful software, see this help topic:
Protect your Mac from malware
Kathi

My phone was doing system update. will not turn on now gives me a startup error and turns off

my phone did a system update to lollipop now it will not turn on and gives me an error message 1740 and 1790 then turns off

Oh boy! Like stef7 mentioned, I am also curious to know which device you are using so I can assist you and get the device working for you again.
TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

My 5s iPhone is stuck on Itunes icon and a cable. I tried to do a restore but the iPhone isn't updated. All the labs that i send it to, couldn't fix it, what I can to? help! thanks.

My 5s iPhone is stuck on Itunes icon and a cable. I tried to do a restore but the iPhone isn't updated. All the labs that i send it to, couldn't fix it, what I can to? help! thanks.

Sounds like a 'stuck' Shift key. You could try to take the key off and put it back on yourself (should be some info on that from ifixit) or just take it to your local Apple Store and have them fix it.
Clinton

Cisco Phone 7962 isn't updating

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