Cisco PI 1.3 - Internal Server Error with RADIUS-authentication

Question

Hi,
I have a problem with a Cisco Prime Infrastructure 1.3 (Appliance, fully patched) that I'm trying to authenticate against a Radiator RADIUS-server.
From the RADIUS-server's point of view it looks fine, but I just get an HTTP Status 500 internal error (see attached image) when trying to log in.
I'm not the one managing the RADIUS-server but I got the following debug sent from them:
Wed Oct 30 08:52:06 2013: DEBUG: Packet dump:
*** Received from 10.36.0.132 port 17235 ....
Code:       Access-Request
Identifier: 102
Authentic:  REMOVED
Attributes:
        User-Name = "test-user"
        User-Password = REMOVED
        NAS-IP-Address = 10.36.0.132
        Message-Authenticator = REMOVED
Wed Oct 30 08:52:06 2013: DEBUG: Handling request with Handler 'Client-Identifier=/^prime[.]net[.]REMOVED[.]se$/', Identifier 'Network-Prime-AAA'
Wed Oct 30 08:52:06 2013: DEBUG:  Deleting session for test-user, 10.36.0.132,
Wed Oct 30 08:52:06 2013: DEBUG: Handling with Radius::AuthUNIX:
Wed Oct 30 08:52:06 2013: DEBUG: Radius::AuthUNIX looks for match with test-user [test-user]
Wed Oct 30 08:52:06 2013: DEBUG: Radius::AuthUNIX ACCEPT: : test-user [test-user]
Wed Oct 30 08:52:06 2013: DEBUG: AuthBy UNIX result: ACCEPT,
Wed Oct 30 08:52:06 2013: DEBUG: Handling with Radius::AuthFILE:
Wed Oct 30 08:52:06 2013: DEBUG: Radius::AuthFILE looks for match with test-user [test-user]
Wed Oct 30 08:52:06 2013: DEBUG: Radius::AuthFILE ACCEPT: : test-user [test-user]
Wed Oct 30 08:52:06 2013: DEBUG: AuthBy FILE result: ACCEPT,
Wed Oct 30 08:52:06 2013: DEBUG: Access accepted for test-user
Wed Oct 30 08:52:06 2013: DEBUG: Packet dump:
*** Sending to 10.36.0.132 port 17235 ....
Code:       Access-Accept
Identifier: 102
Authentic:  REMOVED
Attributes:
        cisco-avpair = "NCS:virtual-domain0=ROOT-DOMAIN"
        cisco-avpair = "NCS:role0=Admin"
        cisco-avpair = "NCS:task0=View Alerts and Events"
        cisco-avpair = "NCS:task1=Device Reports"
..the rest of the AV-pairs removed
Does anyone have any idea on what the the problem is, or some tips on how to troubleshoot? (rebooting and ncs stop/start has no impact on the issue)
//Charlie

Answer 1

I ran into a similar issue this morning in my lab.  After I issued ncs status - the database service came back as not running.  I stop/started the Prime services and it came up.  Once all the services were running my WLC imported with no issues.  I also deployed another server for another lab and it had issues with the clocking being out of sync.