Cisco Prime 1.4.0.45 in HA issue

Hello experts,
I detected an issue for the Cisco Prime Infrastructure about 1 of our customers.
They have 2 Cisco Prime Infrastructure with v1.4.0.45 code in HA configuration.
The problem they have is they receive an email saying that the primary server has failed and needs to be manually failed over. But the primary server is healthy !
This is not the 1st time they have this issue and each time they need to re-build the HA (remove/create).
Have you ever seen this issue related to this version of Prime ?
Can it be solved with a patch or something else ?
Please find some screenshots joined.
Thanks in advance,
AL

Can you please check that the issue is may be due to DB crash.

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Cisco Prime Infrastructure patch 2.1.1 - HA issue

Hello,
I have a problem with the Cisco Prime Infrastructure patched to version 2.1.1. I did exactly what Installation Guidelines say:
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-1-1/release/notes/cpi_rn.html
– Install the Prime Infrastructure 2.1.1 patch by using the Administration > Software Updates page on the primary server.
– Restart the primary server.
– Verify that the patch installation is complete. If you find the installation complete, decommission and reinstall the secondary server and add it back to the primary server.
I reinstalled HA server and I'm trying to add it to HA but I get "Failed to authenticate - Primary(xx.xx.xx.xx) and Secondary(xx.xx.xx.xy) PI version does not match"
Can you help me with that? What I'm doing wrong? or maybe this patch is not prepared to work in HA mode?
Regards

Symptom:
The installation instructions of PI 2.1.1 patch in a High Availability environment are not accurate and following these steps will result in the inability to re-pair the Primary and Secondary servers.
Conditions:
If the instructions are followed, then when the user attempts to re-pair the servers, an error will be encountered:
"High Availability Registration Failed - Failed to authenticate - Primary (x.x.x.1) and Secondary (x.x.x.2) PI version does not match".
Instead, the following steps have proved to work correctly:
1. Upload and install patch on primary.
2. Upload and install patch on secondary.
3. Stop NCS services on secondary
4. Stop NCS services on primary
5. Start services on secondary
6. Start services on primary
7. Re-pair HA servers from primary
Workaround:
Workaround 1:
On the secondary, go under root and issue:
# cd /opt/CSCOlumos/bin/
# ./hamode.sh primary
Answer 'yes' when prompted.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
When the services are back up, login to the secondary GUI as you would login to a primary server
Go under Administration > Software update, upload the patch and install it.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
When the services are up, go under root and issue:
# cd /opt/CSCOlumos/bin/
# ./hamode.sh secondary
Answer 'yes' when prompted.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
After the message that services started successfully on the secondary, initiate a new High Availability configuration from the primary. Now the synchronization between the two servers should succeed.
Workaround 2:
Redeploy or reinstall the Primary server, restore the backup which was taken prior to applying the patch, reconfigure the High Availability and continue with the steps described in the Conditions section.
Further Problem Description:
Release Notes have been updated with more precise instructions.
Known Affected Releases:
(1)
2.1(0.0.85)

Cisco Prime infrastructure 1.2.1.012 -- HA issue

Hi All
I will explain the background before, our customer using Cisco Prime Infrastructure 1.2.1.012 and do HA. However I got error message wcss1 (in attaced file) from HA configuration. (First I had done HA configuration before and it worked. But I get error message wcss1 after i tested failover on cisco prime). I found bug case CSCud12229 that is same error message. But i still confuse with work around "Workaround:Change the database mode to Read-Write by executing query ?alter database open? or execute the shell script - /opt/CSCOlumos/bin/recover_HADeadLock.sh" anyone understand please help.
And another option I tried to upgrade with version 1.3 also but it have a bug no CSCud80157. It is the problem with HA registration fial so, i would like to ask you all that if i need to do HA on Cisco Prime infrastructure which version i should to install ? coz I saw 1.2 or 1.3 also have a bug with HA
Thanks
V

Hi rajeeshp,
Currently I am not allowed to upgrade it because of internal procedures involved in upgrading a specific piece of software (obtaining permissions from various departments). Is it free to upgrade from 1.2 to 1.3 or there is a specific charge for that.
Predrag Petrovic

Cisco Prime LMS 4.2.1 Topology services issue

Dear ,
Topology services is not accesible on Win 7 client machine.On cisco works server it is ok.
I reinstalled the Java but still same issue.Please help .

I've seen this issue happen repeatedly on some machines. The root cause seemed to be in the bowels of the Java version / installation on the client. The solution which I found to work most reliably was to uninstall Java completely on the client and then launch a CiscoWorks applet like Topology Services.
At that point, LMS will redirect you to the Java binaries that are provided on the server where they will be downloaded and installable on your client. That particular binary package has all of the optional Java bits to insure optimum compatibility with LMS. Subsequent client Java upgrades to the more current version did not seem to affect the interoperability following that procedure.

Cisco Prime Collaboration Assurance Standard

Hi All,
We have recently deployed Cisco Prime Collaboration Assurance Standard Server. The issue that I am facing is that after some time the server collapses and logs me out, even though I can connect via the cli.
The version of prime we are using is : 10.5.1.53684.
I am attaching some logs that I got from the cli mostly related to apache.
Has someone faced this issue?
Thanks
Hassan

Hi Aman,
Thank you I will have a look at the bug. I was following the troubleshooting document and as compared to that document the service running when I do a sh application status cpcm are a lot less.
http://docwiki.cisco.com/wiki/Troubleshooting_Cisco_Prime_Collaboration#How_to_verify_the_Cisco_Prime_Collaboration_Assurance_installation_.28for_advanced_and_standard_modes.29.3F
STAT   PID USER     COMMAND             ELAPSED
===============================================
SNl   1119 root     emsam_perfmonen       12:50
S<l   1288 root     emsam_tomcat          12:39
SNl   1400 root     emsam_poller          12:16
SNl   1625 root     emsam_fault           11:56
S<l 32045 root     Decap_main            14:41
SN   32164 postgres postgres              14:40
SN   32274 primea   postmaster            14:29
SNl 32317 root     emsam_mq              14:12
SNl 32380 root     cpc_multiproclo       14:04
SNl 32414 root     emsam_inventory       14:04
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Hassan

Issues with Cisco Prime LMS 4.2.3

Hi,
I'm trailing Cisco Prime LMS 4.2.3 Soft appliance on ESXi before I deploy it into a live environment and am having some issues.
I've upgraded to version 4.2.3 and the box was working fine after the upgrade however on power it up today the Apache service will not start.
If I look at the LMS application I see this for the Apache service.
"Apache Administrator has shut down this server 0 "
I have tried to starting it.
CiscoLMS42/admin# application start Apache
% Application failed to start
CiscoLMS42/admin#
If I run an application operation debug at the same time I get the following output.
CiscoLMS42/admin# 6 [5343]: application:operation cars_install.c[1145] [admin]: Application initialization initiated for appname: Apache, operation: 0
7 [5343]: application:operation cars_install.c[1146] [admin]: Operations: O-APP_START, 1-APP_STOP, 2-APP_STATUS
6 [5343]: application:operation cars_install.c[1150] [admin]: Verifying app (Apache) is installed ...
3 [5343]: application:operation cars_install.c[1152] [admin]: App (Apache) is not installed.
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regards
Rich

Hi Richard,
I see the following:
[ Thu Apr 18 20:53:11 GMT 2013 ] TomcatMonitor After gettingAJPPort : ajpPort = 9009 and host =CiscoLMS42
[ Thu Apr 18 20:53:11 GMT 2013 ] TomcatMonitor theMgr constructor successful.
[ Thu Apr 18 20:53:11 GMT 2013 ] TomcatMonitor Inside whileloop
[ Thu Apr 18 20:53:11 GMT 2013 ] TomcatMonitor Tomcat is not ready, it's coming up Connection refused
It looks like the hostname cannot be resolved. Can you try to add a static entry in /etc/hosts for the IP of the server and CiscoLMS42?
Restart the daemon manager and it should work.
Regards,
Vlad
==========
NMS Team
Krakow, Poland
Cisco TAC

Cisco Prime Infrastructure 1.2 is not working https & ncs

Hi, I have just deploy Cisco Prime Infrastructure 1.2 in a virtual appliance (Vmware Esxi 5.1). Console is ok & setup is also completed. but there is no NCS application. only app is shwoing: NCSPNP
Cannot access from https also.
Please suggest how to Starting Prime Infrastructure Serve

From what you describe, it sounds like you have installed the Plug and Play (PNP) ova image. You need to install the Prime Infrastructure image.
See the screenshot below for details (click to enlarge):

How to customize email notifications sent by Cisco Prime.

Hi,
We have been receiving email alerts for any unresponsive devices in Cisco Prime. I was able to find the option to customize the subject for such email alert under Admin-Network-Notification and Action settings, however I am not able to locate the option to change the email body.
The email body for such alerts has lot of unrequired information which I would like to remove.
Can someone provide me the options on how to get rid of such information in the email body.
Regards

Hi ,
To customize the e-mail subject:
Step 1 Select Admin > Network > Notification and Action Settings > Fault - Email subject customization.
The available and selected lists of the subject attributes for e-mail are displayed.
To customize the e-mail subject, you can add and remove subjects from the current e-mail subjects list. By default, following list of e-mail subject attributes are displayed in the Selected Subjects for E-Mail box.
•Event ID
•Device Name
•Time
•Severity
•Event Name
•Status
To add a subject:
a. Select the subject attribute from Available Subjects for E-Mail.
b. Click Add.
The selected subject attribute is added to the Selected Subjects for E-Mail list.
You can add a subject attribute only from the Available Subjects list to the Selected Subjects list. You cannot add a subject attribute from the Selected subject list to the Available Subject list.
To remove a subject attribute:
a. Select the subject attribute from Selected Subjects for E-Mail.
b. Click Remove.
The selected subject attribute is removed from the Selected list and added to the Available subjects for E-Mail list.
You can remove a subject attribute only from the Selected Subjects list and not from the Available Subjects list.
Step 2 Click Up or Down to rearrange the order of the selected e-mail subject attributes.
Step 3 Click Apply to save the customized e-mail subject attributes.
Note: Other than this you will not be able to customize any thing, User-defined fied option will not work.
I hope this will help
Thanks
Afroz

Ask the Expert: Overview of Cisco Prime Service Catalog and Process Orchestrator Solutions

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the Cisco Prime Service Catalog and Process Orchestrator solutions.
Cisco expert Jason Davis will discuss Cisco’s network management products offered under the Cisco Prime framework. If you have questions about Cisco Prime infrastructure or data center automation with our Cisco Prime Service Catalog and Process Orchestrator solutions, join us on the Cisco Support Community.
Jason Davis is a distinguished services engineer in the Intelligent Infrastructure Practice team of Cisco Advanced Services. His role is to provide strategic and tactical consulting for hundreds of Advanced Services customers, lead service innovation, and assess new services and technologies. Jason's primary expertise areas are in network management systems, intelligent automation, virtualization, data center operations, software-defined networking, and network programmability.
Based out of the Research Triangle Park (RTP) campus, Jason is also responsible for administering the Research Triangle Park Network Management Lab, Cisco's largest network management lab.
Since joining Cisco in 1998, Jason has been a frequent speaker at Cisco's Networkers and CiscoLive conferences in the United States and Europe. In the past five years he has also been involved in the conference network setup and monitoring. He is a much sought-after resource by the field sales teams to assist with presales solutions and executive briefings. He has provided strategic and tactical network management consulting for several hundred customers.
Jason is a subject matter expert with the following products and features:
Cisco Prime LAN management solution
Cisco Prime infrastructure
CiscoSecure ACS
Cisco Prime Network Registrar
Cisco Process Orchestrator
Cisco Prime Service Catalog
Cisco IP SLA
Embedded Event Manager
SNMPv3
onePK and OpenFlow
Cisco UCS
Device instrumentation
VMware ESX, ESXi, and vCenter
ITIL
Jason received his bachelor of science degree in electrical engineering from the University of Miami (FL). He has been married for 20 years and has 4 children. His interests include providing audiovisual technical support for churches and conference venues, camping and biking with his family, remote-control helicopter piloting, paintball, and recreational shooting.
Remember to use the rating system to let Jason know if you have received an adequate response.
Because of the volume expected during this event, Jason might not be able to answer every question. Remember that you can continue the conversation in Data Center > Intelligent Automation under the subcommunity Cisco Prime Service Catalog shortly after the event. This event lasts through September 12, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hello Jason,
Thank you very much for welcoming me to your expert discussion :) I feel to be in the right place, at the right time. Thank you also for answering question beyond your scope here, much appreciated. The information received will help me to go further as such I have submitted a 5 start rating for your first reply.
That sounds promising about the LMS part so yes, I stay tuned and wait patiently.
Ok, now let’s revert to the actual topic discussed here. Cisco Prime Service Catalog and Process Orchestrator solutions I have briefly read up on this on CCO (where elseJ) and picked out the following quote
---- Quote from the Cisco Prime Service Catalog Data Sheet
Today’s end users want self-service and easy access to IT tools and services.
Simultaneously, organizations are seeking ways to extend their cloud management
platforms beyond self-service delivery of virtual machines and infrastructure resources
while increasing their use of cloud-based solutions to enhance business agility and effectiveness.
Cisco Prime™ Service Catalog offers tremendous benefits to organizations that want to unify the ways in
which all types of IT services are ordered and fulfilled, not just infrastructure requests
---- un quote ---
I try to understand what (at high level of course) happens in the back ground when an order is raised and which vendor solution your product can interact with.
As mentioned in the quoted text, this service catalogue goes beyond the standard infrastructure.
Let’s say, a user wants to deploy a new email services, or in your example, extends or create a new web-portal (i.e. for HR to view and manage holiday, staff absence and benefits).
Your solution will need to interact somehow with the 3rd party vendor application that is capable building such portal I believe.
Without disclosing to many information, I assume the portal is linked to backend VM,s that spin up requested resources (and more magic of course). Perhaps I am mixing this up with another cisco product where a user can go on the portal and spin up virtual Firewalls, virtual Routers can be provisioned in now time.
Out if interest; Is this product also known as Mozart? (project code within Cisco?)
I hope query is ok.
Best wishes
Markus

Ask The Expert: Understanding, Implementing, and Troubleshooting Cisco Prime Network

Ask questions and learn about Cisco Prime Network with Cisco experts Vignesh Rajendran Praveen and Jaminder Singh Bali.
Cisco Prime Network is and Cisco Prime Network provides cost-effective device operation, administration and network fault management for today’s complex and evolved programmable networks (EPNs). It is a single solution to support both the traditional physical network components, as well as compute infrastructure, and the virtual elements found in data centers. Automated configuration and change management combined with advanced troubleshooting and diagnostics greatly help service providers enable proactive service assurance. Additionally, the flexible and extensible architecture is designed to support the multivendor environment, helping to lower operational costs.
This event runs January 5 through January 16, 2015.
Vignesh Rajendran Praveen is a High Touch Engineer with the Focused Technical Services team supporting Cisco's major Service Provider customers in Routing, Switching, Multiprotocol Label Switching (MPLS) technologies and Cisco Prime Network related issues. Previously at Cisco he has worked as a Network Consulting Engineer for Enterprise Customers and as a Customer Support Engineer for Service Provider customers. He has been in the networking industry for ten years and holds CCIE certification (#34503) in the Routing and Switching as well as Service Provider tracks.
Jaminder Singh Bali is a Customer Support Engineer working in SP-NMS TAC team, supporting Cisco's major service provider customers in Cisco Prime Network, Performance and Prime Central related issues. His areas of expertise include Oracle, Linux and NMS applications. He has been in the industry for past six years.
Remember to use the rating system to let the experts know if you have received an adequate response.
The Experts might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Network Infrastructure community, sub-community, LAN, Switching and Routing discussion forum shortly after the event. This event lasts through January 16, 2015. Visit this forum often to view responses to your questions and the questions of other community members.

Hello Jerome,
A variety of Cisco devices are supported by the the Cisco Prime Network. I would encourage you to go through the below links on the user guide depending the version of Cisco Prime Network being used.
"Cisco Prime Network Supported Cisco Virtual Network Elements (VNEs)"
"Cisco Prime Network Supported Cisco VNEs - Addendum"
Below is the link for the user guide.
http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-network/products-user-guide-list.html
Hope this would help in providing you more clarity.
***********Plz do rate this post if you found it helpful*************************
Thanks & Regards,
Vignesh R P

What are the features supported in Cisco Prime Infrastructure for WLAN for autonomous AP's?

What are the features supported in Cisco Prime Infrastructure for WLAN for autonomous AP’s?

• PI provides visibility for autonomous clients within the same list view as lightweight and wired clients (client list page).
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• Config management for autonomous AP's is via CLI template. Config comparison and archiving functionality in PI leverages these same features that were brought in from LMS, so need to defer to others in terms of whether this is a cross-platform feature in PI or is only supported on a subset of platforms. Config comparison/archive is supported in CUWN.PI supports both infrastructure (e.g. AP Tx Power and Channel, busiest AP, AP utilization, etc.) and client (e.g. client count, client sessions, etc.) reports, and there are extensive reports for CUWN

Replicate in the Master controller and creation of new user with cisco prime infrastructure 2.1.

Hello!!
We have multiple controllers Cisco WLC 5508 (all running software version 7.6.120.0) distributed in various buildings and a controller in other control building (also Cisco WLC 7.6.120.0 5508) operating as Master and backup of the buildings's controllers .
Each building is radiated such an SSID that is used as a validation of the user connected to that SSID web portal each controller (in the WLAN, Security -> Layer 3 -> Web Policy), using the local database to validate the user.
The problem is that the local database of users is not being replicated between controllers buildings and the Master controller, so if you drop the controller of a building, the Master controller begins to provide service to the buildings access points, but the equivalent radiated SSID cannot able to validate users.
I need know if it's possible through Cisco Prime Infrastruture 2.1, first replicate in the Master controller on the basis of existing controllers buildings each local data and, second, that the creation of new users are automatically perform both the controllers like to the Master .
Thanks.

As noted earlier, it is not advisable to use the root user to log in for normal use. New users and groups can be created by navigating to Administration > Users, Roles & AAA as shown in the preceding figures. It would help to chalk out what are the various levels at which you want to distribute the users, and to create those roles first. It doesn’t really matter whether you create users or groups first. New users can be easily added by going to Administration > Users, Roles & AAA > Users > Add Users > Select “Add Users” from the drop-down on the right side. Once you get into the add user workflow, fill in the username, password, and local authorization for this user as shown in the figure below.
A virtual domain can also be assigned to the users when you define their roles by selecting the virtual domain on the left side and moving it to the right side as shown in the image below (left).

Error coming while installing Cisco Prime 4.2 on Windows Server 2008 R2

Hi,
I'm trying to install Cisco Prime 4.2 on Windows Server 2008 R2. While initiating the installation, message box "Error: csv not found" appears, and the installation terminates.
Is there any csv template need to be copied at any location before hand?

Are you installaing LMS 4.2.4 directly ?
Looking at the error ,it looks like ...
If yes then you need to follow the below path:
The installation path of LMS 4.2.4 : LMS 4.2 > LMS 4.2.2 > LMS 4.2.4
Thanks-
Afroz
[Do rate the useful post]

Cisco Prime 1.2 - cannot delete "Unassigned" Campus

Hi,
has anybody an idea how to delete Unassigned Campus?
I went through I think all documentation and they are speaking that only "System Campus" cannot be deleted, but not a single word about "Unassigned" campus.
All the campuses below behaves like a child of Unassigned campus. I know it's just cosmetic issue, but still I would like to get rid of it.
I attached a screenshot.
Thanks!
K.

Yes you can add building and floor diagrams in Cisco Prime Infrastructure 1.2. For the same you can see the below link
http://www.cisco.com/en/US/docs/wireless/prime_infrastructure/1.2/configuration/guide/maps.html
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Issue with backup NCS via NFS (Cisco Prime NCS 1.2.0)

Hello,
Does someone have issue with backup NCS via externally mounted location (NFS)?
I have Cisco Prime NCS 1.2.0 and tried backup it to external resources, but I have issue with my free space:
NCS/admin# backup ncs repository backup_nfs
% Creating backup with timestamped filename: ncs-130131-0534.tar.gpg
INFO : Cannot configure the backup directory size settings as the free space available is less than the current database size.
You do not have enough disk space available in your repository to complete this backup.
DB size is 25 GB
Available size is 12 GB
Please refer to the command reference guide for NCS and look at the /backup-staging-url/ command reference to setup the backup repository on an externally mounted location
Stage 5 of 7: Building backup file ...
-- complete.
Stage 6 of 7: Encrypting backup file ...
-- complete.
Stage 7 of 7: Transferring backup file ...
-- complete.
I have tried to add additional space and use command backup-staging-url (my configuration: backup-staging-url nfs://server2008:/nfs), but it didn't help me.
NFS share works perfect. I have checked it via NFS repository:
repository backup_nfs
url nfs://server2008:/nfs
+++++++++++++++++++++++++++++++++++++++
NCS/admin# show repository backup_nfs
NCS-130130-1135.tar.gpg
NCS-130130-1137.tar.gpg
NCS-130130-1157.tar.gpg
NCS-130130-1158.tar.gpg
test-130130-1210.tar.gz
Everytime when I try create backup I receive error message "You do not have enough disk space available in your repository to complete this backup".
Does someone know how can I backup NCS system?
Thank you

How much space is availabe on that NFS mount point? It looks like to me from the error message that there is only 12 GB....
The backup-staging-url is just for a space used to stage the backup before it is written-----

Cisco Prime 1.4.0.45 in HA issue

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