CISCO PRIME INFRASTRUCTURE 1.2 NCS ERROR
Hi everyone,
can anyone put through on this, i'm having issue starting the ncs server on cisco prime infrastructure 1.2 .below is the message i get when i do show ncs status:
NGPHC-CPR001/admin# ncs status
Health Monitor is running, with an error.
failed to start NCS on startup Health Monitor
Reporting Server is running
Ftp Server is running
Database server is running
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...
status
thanks.
Hi Marvin,
Its has never worked. This is the first time i am installing it.
I haved done as you adviced but still getting the same error as stated above.
Please is there another way out.
thanks.
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I've followed the Cisco Prime Infrastructure 1.2 Quick Start Guide and did not had the same success as described in the document (see below):
gmsncs/admin# dir disk:defaultRepo/
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508376482 Sep 13 2012 05:38:25 backup-20120913-0530.tar.gpg
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Thank You
--- Update ---
Skipped Step 4 and followed Step 5 in the Quick Start Quide, however now I receive a diffrent error:
gmsncs/admin# dir disk:/defaultRepo
Directory of disk:/defaultRepo
926193986 Sep 26 2012 17:48:12 GRDbackup-120926-1736.tar.gpg
508376482 Sep 13 2012 05:38:25 backup-20120913-0530.tar.gpg
853768584 Sep 20 2012 05:40:17 backup-20120920-0530.tar.gpg
127019 Sep 26 2012 16:40:58 ncs_patch-1.1.1.24-upgrade-pi_1.2.tar.gz
Usage for disk: filesystem
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gmsncs/admin#Hi, Thank you again for your help, but I am still stuck. I have gathered the outputs from ncs start and a ncs status afterwards. Currently I am not able to access the web-UI of NCS..
deberncs01/admin# ncs startStarting Network Control System...This may take a few minutes...Dependency Check Failed: Matlab is not running.Dependency Check Failed: Ftp is not running.Dependency Check Failed: Tftp is not running.Failure during Network Control System startup. Check launchout.log for details.startdeberncs01/admin#deberncs01/admin#deberncs01/admin#deberncs01/admin#deberncs01/admin#deberncs01/admin# ncs statHealth Monitor is running, with an error.failed to start NCS on startup Health MonitorReporting Server is StartingFtp Server is FailureDatabase server is stoppedTftp Server is runningMatlab Server is runningNMS Server is stopped.SAM Daemon is not running ...DA Daemon is not running ...Syslog Daemon is not running ...statusdeberncs01/admin#
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PRLPrimeNCS02/admin#
PRLPrimeNCS02/admin#
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[Server] prlprimencs01(10.xx.xx.xxx) [State] Secondary Lost Primary [Failover Type] manual
PRLPrimeNCS02/admin#
And the primary
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prlprimencs01/admin#
Below is the log
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He dears,
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http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-1-1/release/notes/cpi_rn.html
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RegardsSymptom:
The installation instructions of PI 2.1.1 patch in a High Availability environment are not accurate and following these steps will result in the inability to re-pair the Primary and Secondary servers.
Conditions:
If the instructions are followed, then when the user attempts to re-pair the servers, an error will be encountered:
"High Availability Registration Failed - Failed to authenticate - Primary (x.x.x.1) and Secondary (x.x.x.2) PI version does not match".
Instead, the following steps have proved to work correctly:
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2. Upload and install patch on secondary.
3. Stop NCS services on secondary
4. Stop NCS services on primary
5. Start services on secondary
6. Start services on primary
7. Re-pair HA servers from primary
Workaround:
Workaround 1:
On the secondary, go under root and issue:
# cd /opt/CSCOlumos/bin/
# ./hamode.sh primary
Answer 'yes' when prompted.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
When the services are back up, login to the secondary GUI as you would login to a primary server
Go under Administration > Software update, upload the patch and install it.
Go to admin user and execute
# ncs stop
After the services are stopped:
# ncs start
When the services are up, go under root and issue:
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Workaround 2:
Redeploy or reinstall the Primary server, restore the backup which was taken prior to applying the patch, reconfigure the High Availability and continue with the steps described in the Conditions section.
Further Problem Description:
Release Notes have been updated with more precise instructions.
Known Affected Releases:
(1)
2.1(0.0.85) -
Cisco Prime Infrastructure 1.2 and Aironet 1250 + VSS issues
Hi,
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NCS/admin# show version
Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.1.038
ADE-OS System Architecture: x86_64
Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: NCS
Version information of installed applications
Cisco Prime Network Control System
Version : 1.2.1.012
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AP-N-1>show ver
Cisco IOS Software, C1250 Software (C1250-K9W7-M), Version 12.4(25d)JA1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Thu 11-Aug-11 03:23 by prod_rel_team
Well the issue what we have now is that access point has been added but its not recognized by the NCS prime. I have tried all three versions of SNMP but I get the same result. The SNMP configuration is valid since I use the same for my switching infrastructure. When I enter "debug snmp packets" and "terminal monitor" I can see the SNMP communication between Prime and Aironet 1250 which is standalone.
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feature_sensor
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feature_powerSupplyFanStatus-6k
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feature_flashdevice
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sam_ipsla_feature
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What can be done to resolve these issues ? I have attached a screenshot of this particular issue. The affected access point is 172.16.165.241.
Predrag PetrovicHi rajeeshp,
Currently I am not allowed to upgrade it because of internal procedures involved in upgrading a specific piece of software (obtaining permissions from various departments). Is it free to upgrade from 1.2 to 1.3 or there is a specific charge for that.
Predrag Petrovic -
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Hello,
Our customer is currently having WCS for 500 devices and LMS 3.2 for 1500 devices. We are planning to upgrade to Cisco Prime Infrastructure 1.3.
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Phase 1: WCS to CPI 1.3 upgrade
1. Check that WCS is at 7.0.230.0 version
2. Export WCS database
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JelenaHello Marvin,
We have restored LMS 3.2 SP 1 database on LMs 4.2 and we have got some error messages during restore. Please see our restore output:
[kalms4/root-ade ~]# /opt/CSCOpx/bin/perl /opt/CSCOpx/bin/res
resolver.pl restoreDBTableMig.pl restoreJRMMig.pl restorebackup.pl
[kalms4/root-ade ~]# /opt/CSCOpx/bin/perl /opt/CSCOpx/bin/restorebackup.pl -d /opt/BKP/
Restore started at : 2013/12/05 14:11:58
Please see '/var/adm/CSCOpx/log/restorebackup.log' for status.
USER ID is ..................................... : sysadmin
OS of the backup archive is..................... : Windows
INFO:The backup archive is from a different OS. Your current Platform is: Soft Appliance .
You are attempting to perform a Cross Platform Restore..
Do you wish to continue (Y/N) [Y] :Y
Generation to be restored is ................... : 0
Backup taken from............................... : /opt/BKP/
Common Services version in the backup data is... : 3.3.1
Common Services is installed in................. : /opt/CSCOpx
The temp folder for this restore program........ : /opt/CSCOpx/tempBackupData
Applications installed on this machine ......... : [Common Services][Campus Manager][Resource Manager Essentials][Device Fault Manager][cwportal][ipm][upm][cvw][cwlms]
Applications in the backup archive ............. : [Common Services][Campus Manager][Resource Manager Essentials][Device Fault Manager][opsxml][cwportal][ipm][upm][cvw]
WARNING: The list of applications installed on this CiscoWorks server does not match the list of
applications in the backup archive. If you restore data from this backup archive,it may
cause problems in the CiscoWorks applications.
Do you want to continue the restore operation? (y-continue or n-quit, y/n)?Y
Applications to be restored are................. : [Common Services] [Campus Manager] [Resource Manager Essentials] [Device Fault Manager] [cwportal] [ipm] [upm] [cvw]
Available disk space in NMSROOT................. : 86451488 Kb
Required disk space in NMSROOT.................. : 35906524 Kb
(The temp and NMSROOT are on same device, therefore this required disk space includes temp space)
Copying the backup files to the temporary location [/opt/CSCOpx/tempBackupData]
preRestore of [Common Services] has started.
preRestore of [Common Services] has completed.
preRestore of [Campus Manager] has started.
preRestore of [Campus Manager] has completed.
preRestore of [Resource Manager Essentials] has started.
preRestore of [Resource Manager Essentials] has completed.
preRestore of [Device Fault Manager] has started.
preRestore of [Device Fault Manager] has completed.
preRestore of [cwportal] has started.
preRestore of [cwportal] has completed.
preRestore of [ipm] has started.
preRestore of [ipm] has completed.
preRestore of [upm] has started.
preRestore of [upm] has completed.
preRestore of [cvw] has started.
preRestore of [cvw] has completed.
doRestore of [Common Services] has started.
Cross Platform Update started.
Cross Platform Update completed.
License check started.
WARNING: The license details in the server are different from the backup data.
After restoring, please check the license available in the server.
WARNING: Your current license count is lower than your earlier license count.
If you restore the data now, devices that exceed the current licence count
will be moved to Suspended state.
License check completed.
Restoring certificate.
WARNING: Cannot evaluate the hostname, hence the certificate
may be from this host or another host.
[ Certificate not overwritten ]
Restored Certificate.
Restoring Common Services database.
Restored Common Services database.
Restoring CMIC data.
Restored CMIC data.
Restoring CMC data.
Restored CMC data.
Restoring Security Settings.
Restored Security Settings.
Restoring DCR data.
Restored DCR data.
Restoring Certificate key store.
Restored Certificate key store.
Restoring DCNM CrossLaunch data.
Restored DCNM CrossLaunch function.
Restoring JAAS configuration.
Restored JAAS configuration.
JRM Job Migration started.
JRM job Migration done.
doRestore of [Common Services] has completed.
doRestore of [Campus Manager] has started.
Cross Platform Migration for Campus started.
Cross Platform update Starts for Campus
doRestore of [Campus Manager] has completed.
doRestore of [Resource Manager Essentials] has started.
10% of RME Restore completed
30% of RME Restore completed
50% of RME Restore completed
70% of RME Restore completed
100% of RME Restore completed
doRestore of [Resource Manager Essentials] has completed.
doRestore of [Device Fault Manager] has started.
10% of DFM Restore completed
30% of DFM Restore completed
50% of DFM Restore completed
80% of DFM Restore completed
Going to modify Eight PM report
Modified Sucessfully Eight PM report
100% of DFM Restore completed
doRestore of [Device Fault Manager] has completed.
doRestore of [cwportal] has started.
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.properties ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.script ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.log ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties//defaultUserCommunity.properties ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties//defaultCommunity.properties ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
doRestore of [cwportal] has completed.
doRestore of [ipm] has started.
10% of IPM Restore Completed
30% of IPM Restore Completed
50% of IPM Restore Completed
60% of IPM Restore Completed
70% of IPM Restore Completed
100% of IPM Restore Completed
doRestore of [ipm] has completed.
doRestore of [upm] has started.
HUM database restore starts
INFO:STOP= /opt/CSCOpx/objects/db/bin64/dbstop -q -y -c dsn=upm
SQL Anywhere Command File Hiding Utility Version 10.0.1.4239
INFO: Database Shutdown is in Progress..Please wait
INFO: Stop Engine Args= /opt/CSCOpx/objects/db/bin64/dbstop -q -y -c dsn=upm
INFO: After Database Shutdown RC= 2304
root=C:\PROGRA~2\CSCOpx\databases\upm\upm.db
DBUTILS: Inside Cross Platform
INFO: Current Database password does not match the password of Database being restored
INFO: Using the Password of the Database being restored
HUM database restore successfully completed.
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Threshold
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Threshold/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Custom
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Custom/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller_Failure
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller_Failure/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/TrendWatch
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/TrendWatch/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Availability
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Availability/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPORTUtilization
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPORTUtilization/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Utilization
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Utilization/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Memory_Utilization
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Memory_Utilization/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Availability
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Availability/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Threshold_Violations
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Threshold_Violations/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/CPU_Utilization
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/CPU_Utilization/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPSEConsumption
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPSEConsumption/README.txt
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_ErrorRate
File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_ErrorRate/README.txt
Directory is reportsStarted changing property .
linux
Restored HUM configuration file successfully.
doRestore of [upm] has completed.
doRestore of [cvw] has started.
doRestore of [cvw] has completed.
postRestore of [Common Services] has started.
postRestore of [Common Services] has completed.
postRestore of [Campus Manager] has started.
postRestore of [Campus Manager] has completed.
postRestore of [Resource Manager Essentials] has started.
postRestore of [Resource Manager Essentials] has completed.
postRestore of [Device Fault Manager] has started.
postRestore of [Device Fault Manager] has completed.
postRestore of [cwportal] has started.
postRestore of [cwportal] has completed.
postRestore of [ipm] has started.
postRestore of [ipm] has completed.
postRestore of [upm] has started.
postRestore of [upm] has completed.
postRestore of [cvw] has started.
postRestore of [cvw] has completed.
Restored successfully.
Are this errors going to affect our LMS 4.2 operations?
Then we have upgraded to LMS 4.2.2 and exported data and credentiales for PI import.
On PI 1.3 we have installed WCS 500 devices upgrade license and LMS 1500 upgrade license and now we are having 2000 devices lifecycle license. We have successfully restored WCS data in PI and we have imported LMS devices as bulk import. What is strange is that we have this message in prime regarding licensing:
On LMS 3.2 our customer had saved unlimited number of configuration versioning. After upgrading to LMS 4.2 we can only see last 3 configurations regardless of unlimided number of configurations in previous LMS, so my question is where can we find older configurations in LMS 4.2?
We are planning to turn unlimited versioning on CPI 1.3 now, so our customer will again have feature that they need. Do you have some experiance regarding disk space when all device configurations are stored forever?
Thank you for your help.
Regards,
Jelena
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