Cisco Prime Infrastructure 1.2 - web browser freezes when managing rogue APs alarms

Hello all,
has anybody faced a freezing problem when you click in Cisco Prime Infrastructure 1.2 down on alarm bar and then to Rogue AP alarms and then try to add an annotitation or change a rogue alarm to Friendly?
I tried it on different PC, different browsers (Firefox 14.0.1. Chrome ...) and the problem is still there.
Has anybody an idea?
Thanks.
Regards
Karel

I just tried it from my lab VM and had no problems.  I use Chrome and the browser does sometimes not refresh for a while but that is just when I start to  click around.
Thanks,
Scott
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    Hello Wilson,
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    At the end we will have CPI 1.3 and LMS 4.2.2 software running.
    Is it possible to directly upgrade from LMS 4.2 to LMS 4.2.4 and then import data to CPI 1.3 or we need to go with 4.2.2 version?
    Regards,
    Jelena

    Hello Marvin,
    We have restored LMS 3.2 SP 1 database on LMs 4.2 and we have got some error messages during restore. Please see our restore output:
    [kalms4/root-ade ~]# /opt/CSCOpx/bin/perl /opt/CSCOpx/bin/res
    resolver.pl           restoreDBTableMig.pl  restoreJRMMig.pl      restorebackup.pl     
    [kalms4/root-ade ~]# /opt/CSCOpx/bin/perl /opt/CSCOpx/bin/restorebackup.pl -d /opt/BKP/
    Restore started at : 2013/12/05 14:11:58
    Please see '/var/adm/CSCOpx/log/restorebackup.log' for status.
         USER ID is ..................................... : sysadmin
         OS of the backup archive is..................... : Windows
    INFO:The backup archive is from a different OS. Your current Platform is: Soft Appliance .
    You are attempting to perform a Cross Platform Restore..
    Do you wish to continue (Y/N) [Y] :Y
         Generation to be restored is ................... : 0
         Backup taken from............................... : /opt/BKP/
         Common Services version in the backup data is... : 3.3.1
         Common Services is installed in................. : /opt/CSCOpx
         The temp folder for this restore program........ : /opt/CSCOpx/tempBackupData
         Applications installed on this machine ......... : [Common Services][Campus Manager][Resource Manager Essentials][Device Fault Manager][cwportal][ipm][upm][cvw][cwlms]
         Applications in the backup archive ............. : [Common Services][Campus Manager][Resource Manager Essentials][Device Fault Manager][opsxml][cwportal][ipm][upm][cvw]
         WARNING: The list of applications installed on this CiscoWorks server does not match the list of
                  applications in the backup archive. If you restore data from this backup archive,it may
                  cause problems in the CiscoWorks applications.
                  Do you want to continue the restore operation?  (y-continue or n-quit, y/n)?Y
         Applications to be restored are................. : [Common Services] [Campus Manager] [Resource Manager Essentials] [Device Fault Manager] [cwportal] [ipm] [upm] [cvw]
         Available disk space in NMSROOT................. : 86451488 Kb
         Required disk space in NMSROOT.................. : 35906524 Kb
         (The temp and NMSROOT are on same device, therefore this required disk space includes temp space)
      Copying the backup files to the temporary location [/opt/CSCOpx/tempBackupData]
      preRestore of [Common Services] has started.
      preRestore of [Common Services] has completed.
      preRestore of [Campus Manager] has started.
      preRestore of [Campus Manager] has completed.
      preRestore of [Resource Manager Essentials] has started.
      preRestore of [Resource Manager Essentials] has completed.
      preRestore of [Device Fault Manager] has started.
      preRestore of [Device Fault Manager] has completed.
      preRestore of [cwportal] has started.
      preRestore of [cwportal] has completed.
      preRestore of [ipm] has started.
      preRestore of [ipm] has completed.
      preRestore of [upm] has started.
      preRestore of [upm] has completed.
      preRestore of [cvw] has started.
      preRestore of [cvw] has completed.
      doRestore of [Common Services] has started.
              Cross Platform Update started.
              Cross Platform Update completed.
              License check started.
                 WARNING: The license details in the server are different from the backup data.
                          After restoring, please check the license available in the server.
                 WARNING: Your current license count is lower than your earlier license count.
                          If you restore the data now, devices that exceed the current licence count
                          will be moved to Suspended state.
              License check completed.
              Restoring certificate.
                 WARNING: Cannot evaluate the hostname, hence the certificate
                          may be from this host or another host.
                          [  Certificate not overwritten  ]
              Restored Certificate.
              Restoring Common Services database.
              Restored Common Services database.
              Restoring CMIC data.
              Restored CMIC data.
              Restoring CMC data.
              Restored CMC data.
              Restoring Security Settings.
              Restored Security Settings.
              Restoring DCR data.
              Restored DCR data.
              Restoring Certificate key store.
              Restored Certificate key store.
      Restoring DCNM CrossLaunch data.
              Restored DCNM CrossLaunch function.
              Restoring JAAS configuration.
              Restored JAAS configuration.
              JRM Job Migration started.
              JRM job Migration done.
      doRestore of [Common Services] has completed.
      doRestore of [Campus Manager] has started.
              Cross Platform Migration for Campus started.
    Cross Platform update Starts for Campus
      doRestore of [Campus Manager] has completed.
      doRestore of [Resource Manager Essentials] has started.
    10% of RME  Restore completed
    30% of RME  Restore completed
    50% of RME  Restore completed
    70% of RME  Restore completed
    100% of RME  Restore completed
      doRestore of [Resource Manager Essentials] has completed.
      doRestore of [Device Fault Manager] has started.
    10% of DFM Restore completed
    30% of DFM Restore completed
    50% of DFM Restore completed
    80% of DFM Restore completed
    Going to modify Eight PM report 
    Modified Sucessfully Eight PM report 
    100% of DFM Restore completed
      doRestore of [Device Fault Manager] has completed.
      doRestore of [cwportal] has started.
    Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
      Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.properties  ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
    File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
    Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.properties
    Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
    Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
      Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.script  ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
    File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.script
      Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db//portal.log  ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
    File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
    Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
    Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/db/portal.log
    Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
      Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties//defaultUserCommunity.properties  ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
    File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultUserCommunity.properties
      Src file : /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties//defaultCommunity.properties  ,,, Destination file : /opt/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
    File Copied: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
    Error while coping the File: /opt/CSCOpx/tempBackupData/cwportal/CSCOpx/MDC/tomcat/webapps/cwportal/WEB-INF/classes/data/ciscoWorks/properties/defaultCommunity.properties
      doRestore of [cwportal] has completed.
      doRestore of [ipm] has started.
            10% of IPM Restore Completed
            30% of IPM Restore Completed
            50% of IPM Restore Completed
            60% of IPM Restore Completed
            70% of IPM Restore Completed
            100% of IPM Restore Completed
      doRestore of [ipm] has completed.
      doRestore of [upm] has started.
    HUM database restore starts
    INFO:STOP= /opt/CSCOpx/objects/db/bin64/dbstop -q -y -c dsn=upm
    SQL Anywhere Command File Hiding Utility Version 10.0.1.4239
    INFO: Database Shutdown is in Progress..Please wait
    INFO: Stop Engine Args= /opt/CSCOpx/objects/db/bin64/dbstop -q -y -c dsn=upm
    INFO: After Database Shutdown RC= 2304
    root=C:\PROGRA~2\CSCOpx\databases\upm\upm.db
    DBUTILS: Inside Cross Platform
    INFO: Current Database password does not match the password of Database being restored
    INFO: Using the Password of the Database being restored
    HUM database restore successfully completed.
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Threshold
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Threshold/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Custom
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Custom/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller_Failure
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Poller_Failure/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/TrendWatch
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/TrendWatch/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Availability
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Availability/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPORTUtilization
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPORTUtilization/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Utilization
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Utilization/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Memory_Utilization
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Memory_Utilization/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Availability
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_Availability/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Threshold_Violations
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Threshold_Violations/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/CPU_Utilization
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/CPU_Utilization/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPSEConsumption
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/PoEPSEConsumption/README.txt
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_ErrorRate
    File :/opt/CSCOpx/MDC/tomcat/webapps/upm/reports/Quick/Interface_ErrorRate/README.txt
    Directory is reportsStarted changing property .
    linux
    Restored HUM configuration file successfully.
      doRestore of [upm] has completed.
      doRestore of [cvw] has started.
      doRestore of [cvw] has completed.
      postRestore of [Common Services] has started.
      postRestore of [Common Services] has completed.
      postRestore of [Campus Manager] has started.
      postRestore of [Campus Manager] has completed.
      postRestore of [Resource Manager Essentials] has started.
      postRestore of [Resource Manager Essentials] has completed.
      postRestore of [Device Fault Manager] has started.
      postRestore of [Device Fault Manager] has completed.
      postRestore of [cwportal] has started.
      postRestore of [cwportal] has completed.
      postRestore of [ipm] has started.
      postRestore of [ipm] has completed.
      postRestore of [upm] has started.
      postRestore of [upm] has completed.
      postRestore of [cvw] has started.
      postRestore of [cvw] has completed.
    Restored successfully.
    Are this errors going to affect our LMS 4.2 operations?
    Then we have upgraded to LMS 4.2.2 and exported data and credentiales for PI import.
    On PI 1.3 we have installed WCS 500 devices upgrade license and LMS 1500 upgrade license and now we are having 2000 devices lifecycle license. We have successfully restored WCS data in PI and we have imported LMS devices as bulk import. What is strange is that we have this message in prime regarding licensing:
    On LMS 3.2 our customer had saved unlimited number of configuration versioning. After upgrading to LMS 4.2 we can only see last 3 configurations regardless of unlimided number of configurations in previous LMS, so my question is where can we find older configurations in LMS 4.2?
    We are planning to turn unlimited versioning on CPI 1.3 now, so our customer will again have feature that they need. Do you have some experiance regarding disk space when all device configurations are stored forever?
    Thank you for your help.
    Regards,
    Jelena

  • Cisco Prime Infrastructure 1.2 Error

    Hi,
    I don't have any experience with Cisco Prime infrastructure. I am getting the below error
    Unable to start secondary NCS server PRLPrimeNCS02   [10.140.xx.xx]
    Reason: IO Error: could not resolve the connect identifier   "wcss1"
    Not sure exactly what the error means. Any help much appreciated.
    Thanks
    Nachi

    Hi Scott,
    Thank you for your email.
    The HA is runing on the Cisco Prime. Runing Cisco Prime on a Virtual machine in VM.
    The issue we are experiencing is that the system failed over to the secondary (HA) for unknown reasons. When we failed it back it didn’t fail back properly. Configured Manual failover. Managed to failback to primary but it complained HA was no longer configured.
    Tried to remove HA and reconfigure it. The primary removed the HA configuration, but the secondary kept it. Here is some info on the secondary
    PRLPrimeNCS02/admin# ncs ha status
    [Server] prlprimencs01(10.xx.xx.xxx) [State] Secondary Lost Primary [Failover Type] manual
    PRLPrimeNCS02/admin# ncs ha remove
    High availability configuration will be removed
    Do you wish to continue? (y/N)  y
    Removing secondary configuration will remove all database information
    Do you wish to remove high availability configuration from primary? (y/N)  y
    Secondary is attempting to remove high availability configuration from both primary and secondary
    Requesting primary to remove high availability configuration from both primary and secondary
    Successfully removed high availability configuration
    PRLPrimeNCS02/admin#
    PRLPrimeNCS02/admin#
    PRLPrimeNCS02/admin# ncs ha status
    [Server] prlprimencs01(10.xx.xx.xxx) [State] Secondary Lost Primary [Failover Type] manual
    PRLPrimeNCS02/admin#
    And the primary
    prlprimencs01/admin# ncs ha status
    [State] Stand Alone
    prlprimencs01/admin#
    Below is the log
    Starting Health Monitor as a secondary
    Checking for Port 8082 availability... OK
    truststore used is /opt/CSCOlumos/conf/truststore
    truststore used is /opt/CSCOlumos/conf/truststore
    Starting Health Montior Web Server...
    Health Monitor Web Server Started.
    Starting Health Monitor Server...
    Health Monitor Server Started.
    java.lang.OutOfMemoryError: Java heap space
    Dumping heap to logs/java_pid6044.hprof ...
    Heap dump file created [249907589 bytes in 6.857 secs]
    Thanks
    Nachi

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