Cisco prime infrastructure 1.3 cannot access to the user interface

Hello,
We use prime infrastructure 1.3 , and since 1 week we cannot acces to the Web UI to manage network devices.
"Health monitor server" service doesn't started correctly
#ncs status
Health Monitor is running, with an error.
failed to start NCS on startup Health Monitor
Reporting Server is running
Ftp Server is running
Database server is running
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
SAM Daemon is not running ...
DA Daemon is not running ...
Syslog Daemon is not running ...
thanks for your help.

PI 1.x Health Monitor is running, with an error/NMS Server is stopped
CSCuf25963
Description
Symptom:
PI cannot start completely after the re-setup with different hostname/IP address from that in the original setup.
NCS-APL-01-new/admin# ncs status
Health Monitor is running, with an error.
failed to start NCS on startup Health Monitor
Reporting Server is running
Ftp Server is running
Database server is running
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
SAM Daemon is running ...
DA Daemon is running ...
Syslog Daemon is running ...
Conditions:
1.2.1.12
Not happen in 1.1.X or earlier
Workaround:
from the root shell,
update the file /opt/CSCOlumos/conf/messaging.properties with the correct ipaddress.
Known Affected Releases:
(2)
1.2(1.12)
1.3(0.20)

Similar Messages

Cisco Prime Infrastructure 2.0 cannot establish connectiont with WLC5508 7.4.110

I have two wlc 5508 in HA with image version 7.4.110. These two WLC are connected on two 6509 Catalyst Switch VSS system. On the WLC the LAG are enabled for the connection to the VSS. When i am trying to add the WLC to PI 2 once is succsessful. The connection continew working for a wile and after 3 hours or 5 hours or 1 day lost the connection between these two (WLC 5508 & PI.2) . After this trying again to add the WLC to PI.2 with no success . It became unreachable but the ping between the WLC & PI.2 its working fine.
It realy importand for me to add the WLC to PI.2 becouse it is the eyes for the APs for me.
Also the image of WLC 7.4.110 is compatible for PI.2 . I check it at cisco matrix files. Cisco also sugest 7.4.110 image for PI.2
any idea........?

The subject of the posting shows Prime Infrastructure 2.0 but in the body of the message you've got Prime Infrastructure 1.2
If it's in fact Prime Infrastructure 1.2 ::: 1.2 and 7.4.110.0 code isn't compatible
http://www.cisco.com/en/US/partner/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html#wp92761
1.2.1.12
7.3.112.0
7.3.101.0
7.2.115.2
7.2.111.3
7.2.110.0
7.2.103.0
7.0.240.0
7.0.235.3
7.0.235.0
7.0.230.0
7.1.91.0
7.0.220.0
7.0.116.0
7.0.98.218
7.0.98.0
7.3.101.0
7.2.110.0
7.2.103.0
7.0.240.0
7.0.230.0
7.0.220.0
7.0.201.204
7.0.112.0
7.0.105.0
ISE 1.0
ISE 1.1
IOS12.2(50)SE
IOS12.2(50)SG
IOS12.2(33)SXI
If deploying Prime Infrastructure as a virtual appliance on a customer-supplied server, one of the following versions of VMware ESX or ESXi can be used:
•VMware ESX or VMware ESXi Version 4.0
•VMware ESX or VMware ESXi Version 4.1
•VMware ESXi Version 5.0
Note VMware Tools Version 4.1 is preinstalled in the Prime Infrastructure virtual appliance.

Problem with implementing license in Cisco Prime Infrastructure 2.2

Goodday,
For Cisco Prime Infrastructure 2.2 I downloaded an license from the license portal.
This concerns a eval/demo license, for an demo of Cisco Prime Infrastructure 2.2.
When selecting the the type of license you get a few options, from which I selected the basic, advanced and lifecycle evaluation licenses. This is the type of license that is required for our demo.
After completing the wizard I can download en implement the license.
Until this point everything goes as it supposed to be.
When i go to the Prime Infrastructure 2.2 appliance (running on VMWare ESXi 5.5.0).
When I go to the license section in Cisco Prime Infrastructure I can implement the license, however if I implement the .lic file I get the error “Unknown feature (PI_VM)”.
I have done implementing license files before, but this is the first time i encounterd this problem.
Who can help me with this error?
Regards,
Dennie Verhoeven

Hi Dennie,
PI2X-BASE-LF-AS-US-VM-N-EVAL-90   >> I think you have used this product name while generating the license
Either you try generating a new license or contact cisco license team to generate a new license
with the information like below ::
Product Name                : R-PI2X-K9
    Product Description         : R-PI2X-K9:R-PI2X-K9 : Cisco Prime Infrastructure 2.x
    Product Qty                 : 1
    UDI                        : PID: PRIME-NCS-VAPL SN: ANY:ANY
Serial no : with ANY:ANY will work as starting from PI 2.2 , there is no node locking with license.
Thanks-
Afroz
****Ratings Encourages Contributors ****

Cisco Prime network and cisco prime infrastructure

Hi,
What is the difference between Cisco Prime Network and Cisco Prime infrastructure.
Please advice.

I assume you are asking about Cisco Prime LAN Management System (LMS) vs. Cisco Prime Infrastructure (PI).
LMS is currently the leading Cisco offering for wired infrastructure management. It is the evolution of the earlier CiscoWorks LMS, CiscoWorks RWAN CiscoWorks 2000, CWSI, VLAN Director, original CiscoWorks classic etc. products going back almost 20 years.
PI is the equivalent Cisco offering for wireless LANs and is the successor to NCS and WCS products.
The overlap and confusion comes from the fact the Cisco is positioning PI as the overall wireless and wired management platform and gradually introducing wired network management features to make it equal (and eventually exceed) LMS's capabilities.
There is a comparison table here that shows the current differences. A major new release of PI (2.0) is due out shortly which will close many (but not all) of the gaps on that table.

Cisco Prime infrastructure template undeploy

Hi,
I am new to cisco prime, I have create the new Trap receiver template and deployed to one of the wireless controller and saved the deployment
Now I want to undeploy the templates, When I tried undeploying the templates for same wireless controller, I got the warning message stating "Failed to undeploy the template"
Please advice on below points
1. How to undeploy the templates in cisco prime infrastructure
2. Where to find the snmp traps ( steps to check the snmp traps) in cisco prime.
Please Help!!!!!

Using System Logs
Prime Infrastructure logs all error, informational, and trace messages generated by all devices that are managed by Prime Infrastructure.
Prime Infrastructure also logs all SNMP messages and Syslogs it receives.
You can download and email the logs to use for troubleshooting Prime Infrastructure.
Step 1 Choose Administration > Logging. The General Logging Options Screen appears.
Step 2 Choose a Message Level.
Step 3 Check the check boxes within the Enable Log Module option to enable various administration modules. Check the Log Modules option to select all modules.
Step 4 In the Log File Settings portion, enter the following settings. These settings will be effective after restarting Prime Infrastructure.
Note The log file prefix can include the characters "%g" to sequentially number of files.
Step 5 Click the Download button to download the log file to your local machine.
Note The logs.zip filename includes a prefix with the host name, date, and time so that you can easily identify the stored log file. Included in the zip file is an html file that documents the log files.
Step 6 Enter the Email ID or Email IDs separated by commas to send the log file.
Note To send the log file in a mail you must have Email Server Configured.
Step 7 Click Submit.

Cisco Prime Infrastructure deployment through Cisco 3945 ISR

Dears,
I have Cisco 3945 ISR include module for the Cisco prime infrastructure.
I need to deploy the prime but when I connected monitor on the module I saw that it is looking for DHCP only.
Please can anyone support me with procedure to install the prime?
Should I install the ESXi on this module by make it boot from external device (USB, or CD drive)?
Your support is highly appreciated,
Regards,

Duplicate post.
Go HERE.

Upgradding Prime Infrastructure version 1.2 and LMS 4.x to Cisco Prime Infrastructure 2.0

Hello,
A customer currently have 2,500 Cisco Prime Infrastructure Lifecycle device license using Prime Infrastructure version 1.2 and LMS 4.x. the customer wants to upgrade to Cisco Prime Infrastructure 2.0.
Does anyone know if it is possible to upgrade to version 2.0 without additional cost? the licenses from
Cisco Prime Infrastructure 1.2 has to be upgraded or we need only to rehost the VUDI.
Also could be possible to upgrade LMS 4.x to Cisco Prime Infrastructure 2.0?
thanks!

The two features you mention are two big missing ones. Another is full syslog capability. I don't believe CiscoView or day one support via package updates is included either.
Another is less tangible - the depth of experience and documentation available for LMS vs. Prime Infrastructure (particularly the wired management features). I agree for wireless PI 2.0 looks good. Some new features are coming for wired that look promising but they are new as of PI 2.0 so I'm taking a wait and see on them.
I hope to get 2.0 up in my lab in the next week or so and will hope to be pleasantly surprised but that's seldom the case with a major new release.

Cannot add WLC 5508 7.2.111.3 to Cisco Prime Infrastructure 2.0

Though the Cisco Prime Infrastructure Compatibility Matrix list out that 7.2.111.3 is supported for PI 2.0
I am not able to add the controller to the PI 2.0.
The Reachability Status always shown "Unknow" and SNMP Status always shown "No response for SNMP Get".
There is no firewall between the WLC and PI.
And ping test shows it is reachable.
If I try to add controller by non-management port (I know it is not work but I want to try the reachability), the Reachability Status shown "Reachable" but the SNMP Status always shown error.
And if I use some SNMP testing software to test the SNMP port. SNMP can be quoted.
I have try to lower down the "Maximum VarBinds per Get PDU" but no luck.
Any thing I can do to troubleshoot the problem?

Yes, I follow the procedure but it does not work.
Another update:
I add another WLC with version 7.0.98.0. It is fine.
And I setup another new PI 2.0 and new temporary WLC5508 with 7.2.111.3 to test. It work fine also......
So, I am wondering the existing 7.2 WLC have problem in responsing the SNMP Get. But I dont have any idea to test....
Do anyone have idea to test the snmp connection between PI and WLC?

Cisco Prime Infrastructure 1.2 is not working https & ncs

Hi, I have just deploy Cisco Prime Infrastructure 1.2 in a virtual appliance (Vmware Esxi 5.1). Console is ok & setup is also completed. but there is no NCS application. only app is shwoing: NCSPNP
Cannot access from https also.
Please suggest how to Starting Prime Infrastructure Serve

From what you describe, it sounds like you have installed the Plug and Play (PNP) ova image. You need to install the Prime Infrastructure image.
See the screenshot below for details (click to enlarge):

Using Windows Network Policy Server to authenticate Prime Infrastructure 1.2 admin access

Dear all,
How can I authenticate admin access to the Prime infrastructure 1.2 using AAA mode RADIUS with Windows Network Policy Server as RADIUS server? I find some information using ACS as RADIUS server but cannot find how to for Windows NPS.
I try to configure the NPS but an error prompted when logging in to PI using an account in the NPS server, "No authorization information found for Remote Authenticated User. Please check the correctness of the associated task(s) and Virtual Domain(s) in the remote server"
Thanks for your help.
Dennis

Ok, I was able to resolve this over the weekend. The actual fix is a little complicated. You can find the full explination here: http://technologyordie.com/windows-nps-radius-authentication-of-cisco-prime-infrastructure
The basics are that Prime (1.3 is the version I am using at this point) expects two AV pairs from radius. They are as as follows:
NCS:role0=Admin
NCS:virtual-domain0=ROOT-DOMAIN
"Admin" is the name of the group you would like your users to have access at and "ROOT-DOMAIN" is the name of the domain you would like them to have access to.
For TACACS+ I suspect the AV Pairs are going to be the same but I have not been able to test that.

Replicate in the Master controller and creation of new user with cisco prime infrastructure 2.1.

Hello!!
We have multiple controllers Cisco WLC 5508 (all running software version 7.6.120.0) distributed in various buildings and a controller in other control building (also Cisco WLC 7.6.120.0 5508) operating as Master and backup of the buildings's controllers .
Each building is radiated such an SSID that is used as a validation of the user connected to that SSID web portal each controller (in the WLAN, Security -> Layer 3 -> Web Policy), using the local database to validate the user.
The problem is that the local database of users is not being replicated between controllers buildings and the Master controller, so if you drop the controller of a building, the Master controller begins to provide service to the buildings access points, but the equivalent radiated SSID cannot able to validate users.
I need know if it's possible through Cisco Prime Infrastruture 2.1, first replicate in the Master controller on the basis of existing controllers buildings each local data and, second, that the creation of new users are automatically perform both the controllers like to the Master .
Thanks.

As noted earlier, it is not advisable to use the root user to log in for normal use. New users and groups can be created by navigating to Administration > Users, Roles & AAA as shown in the preceding figures. It would help to chalk out what are the various levels at which you want to distribute the users, and to create those roles first. It doesn’t really matter whether you create users or groups first. New users can be easily added by going to Administration > Users, Roles & AAA > Users > Add Users > Select “Add Users” from the drop-down on the right side. Once you get into the add user workflow, fill in the username, password, and local authorization for this user as shown in the figure below.
A virtual domain can also be assigned to the users when you define their roles by selecting the virtual domain on the left side and moving it to the right side as shown in the image below (left).

User Name and Password for Cisco Prime Infrastructure 2.1

Hi all:
I am stuck at the login page of Cisco Prime Infrastructure 2.1.
I have tried using the user name root and its password (when log in with root at Vsphere Client) and also the login user name "before" get into the appliance infrastructure, all cannot work.
Anybody knows what is the default username or password or any way to set the username and password for this Cisco Prime Infrastructure 2.1 website?
Thanks!
tangsuan

Hi Tangsuan,
Following is the documented procedure for password recovery..
In order to modify the GUI root user password, you will need to login to the NCS CLI
as an admin user, and enter the command
"ncs password root password <new password>" (without the quotes)
This should set the web interface root user password :
http://www.cisco.com/en/US/docs/wireless/ncs/1.1/configuration/guide/manag.html#wp1268889
If you have lost your CLI password , try the default logging that is ,
CLI user is admin and not root, so please try logging in as admin with
the password that was set during setup. If that does not work , you need
the install disk that came with the appliance to recover that password.
Follow these steps:
Recovering a Lost Admin Password
If you lose or forget the admin password for NCS appliance, follow these steps.
Step 1 Reboot the NCS appliance with the ISO DVD inserted. The Cisco Prime Network Control
System Welcome screen appears:
ISOLINUX 3.11 2005-09-02 Copyright (C) 1994-2005 H. Peter Anvin
             Welcome to Cisco Prime Network Control System
To boot from hard disk, press <Enter>.
Available boot options:
   [1] Network Control System Installation (Keyboard/Monitor)
   [2] Network Control System Installation (Serial Console)
   [3] Recover administrator password. (Keyboard/Monitor)
   [4] Recover administrator password. (Serial Console)
<Enter> Boot existing OS from Hard Disk.
Enter boot option and press <return>.
boot:
Step 2 Select the desired recovery option, 3 or 4, depending on how you
are connected to the appliance and then follow the prompts.
Thanks-
Afroz
***Ratings Encourages Contributors ****

Can't import images in cisco prime infrastructure 1.2

- Any job , trying to import images, in my cisco prime infrastructure fails with :
Jan 14 13:14:53 cisco-prime 01/14/13 13:15:18.040 ERROR [service] [pool-4-thread-19] IFM_SWIM_EXCEPTION: [com.cisco.ifm.swim.service.exception.IfmSwimParserException: Cannot populate software image info object from the image.]
How I can I solve this one ?
Tx,
M.

I seem to have the same problem, strangely enough importing a universal image for 2960s worked fine, but I get thos error when trying to import a 3750x image

UPS monitoring support with Cisco Prime Infrastructure 1.2

Dear Members,
Good day,
I am having a project implemented wherein i have the UPS power redudancy solution for our network devices.
Now can anyone gide that is it possible for below :-
UPS units installed with SNMP cards be monitored via Cisco Prime Infrastructure 1.2 as our monitoring & management solution is Cisco Prime Infrastructure 1.2 ?
if yes
Can you guide if following action would be possible to export the below logs from UPS unit to our Cisco Prime Infrastructure 1.2
   a) UPS fault status information
   b) UPS operational status(input power available Y/N)
   c) Battery fault status
   d) Battery charging current
   e) Battery charge level
   f) Output current
Conclusion is we need to confirm that would it be posible to achieve remote monitoring of these UPS units via our CPI 1.2
Thanks in Advance for your support & replies to this query.
Regards,
Muzammil N.

Prime Infrastructure 1.2 can manage non-Cisco devices in a limited fashion via SNMP query and trap processing. It cannot import logs and does not have a generic syslog server,
So if your devices have snmp read only support and can generate SNMP traps for the above you can add them to PI. Follow the manual add device procedure here.

Cisco Prime Infrastructure 1.3 Web Log Invalid user password

Hi,
I recently installed Cisco Prime Infrastructure 1.3 per the set up guide. I was able to login into the webinterface.
Then I insert the radius server and reload ncs. Since then I'm not able to login to the web interface. I get the following error message "Invalid Username or Password. Please try again". Even when I set the ncs root user with a new password. One issue could be that i forgot the enable fallback to local.
Is there a way to change the radius config back via cli?
Thanks a lot
Hansruedi

Hi Hansruedi,
Thanks you for your help and your time.
I followed your recomandation until the fourth step.
But after this step, I lost the web page connection.
I check nsc status but all is running :
NMS still stopped. NMS must be running to have an access by web page ?
I restart Prime (by reload command) but nothing changed.
Thanks

Cisco prime infrastructure 1.3 cannot access to the user interface

Similar Messages

Maybe you are looking for