Cisco Prime Infrastructure 2.0 not showing alerts from switch

Hello,
I have a prime infrastructure 2.0 running at a customer place and the customer now complains that he is not receiving link up/down messages from the switch. When i checked I have seen that if I shut down a port in the switch the prime identifies after a long time, but its not generating an alarm still. How can I fine tune the prime to fix this issue. Please help on this.
Thanks in advance

Hi,
Same problem here.
I am using Cisco Prime Infrastructure 2.0 (evaluation version for 60 days). I want to deploy port monitoring for my trunk ports between switches and some other important ports e.g. servers. Basically I want to get alarms when these ports are down, there are errors on ports and etc.
So in Design>Port Grouping I created User Defined group with important ports. In Deploy>Monitoring Deployment I selected Interface Health (default)>Deploy selected Port Groups and when selected port group I created.
Now the rule shows Deployed: Yes and Status: Active. After that I just pulled out one port which was in monitored group, waited 5min as it is set in Interface Health (default) template, and nothing happened, and worse, alarms started to show up of other ports where regular users are connected (computers was turned off), which I do not want to see at all. I tried redeploy template, I even created my own template but still no desired result.
Any suggestions how to make port monitoring work?

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Cisco Prime Infrastructure 2.1 Not generating reports

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Is there a report in Cisco Prime Infrastructure 1.4 showing the unused switch ports?
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Cisco Prime Infrastructure 2.1 not send email alert when link down

Hello everyone
I use PI to monitor 1 switch and 1 firewall . When a link up/down on switch , PI immediately sends an email alert .
But when a link up/down on FW , PI not send any email alert . PI knows link up/down on a FW is a critical alarm ( it's show up on "Alarm Browser") , but not send email.
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Causes of Errdisable
This feature was first implemented to handle special collision situations in which the switch detected excessive or late collisions on a port. Excessive collisions occur when a frame is dropped because the switch encounters 16 collisions in a row. Late collisions occur after every device on the wire should have recognized that the wire was in use. Possible causes of these types of errors include:
A cable that is out of specification (either too long, the wrong type, or defective)
A bad network interface card (NIC) card (with physical problems or driver problems)
A port duplex misconfiguration
A port duplex misconfiguration is a common cause of the errors because of failures to negotiate the speed and duplex properly between two directly connected devices (for example, a NIC that connects to a switch). Only half-duplex connections should ever have collisions in a LAN. Because of the carrier sense multiple access (CSMA) nature of Ethernet, collisions are normal for half duplex, as long as the collisions do not exceed a small percentage of traffic.
There are various reasons for the interface to go into errdisable. The reason can be:
Duplex mismatch
Port channel misconfiguration
BPDU guard violation
UniDirectional Link Detection (UDLD) condition
Late-collision detection
Link-flap detection
Security violation
Port Aggregation Protocol (PAgP) flap
Layer 2 Tunneling Protocol (L2TP) guard
DHCP snooping rate-limit
Incorrect GBIC / Small Form-Factor Pluggable (SFP) module or cable
Address Resolution Protocol (ARP) inspection
Inline power
Note: Error-disable detection is enabled for all of these reasons by default. In order to disable error-disable detection, use the no errdisable detect cause command. The show errdisable detect command displays the error-disable detection status.

Cisco Prime Infrastructure 2.1 error-disable alert

We have a cisco PI 2.1 managing switches and a lot of switchports have BPDUGuard enabled. When occur error-disable , request send email notification to administrator .
By default, when a port of a switch goes down, the Prime generates alarm for that. (this is a problem, because every laptop disconnection will generate alarm for administrator)
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Causes of Errdisable
This feature was first implemented to handle special collision situations in which the switch detected excessive or late collisions on a port. Excessive collisions occur when a frame is dropped because the switch encounters 16 collisions in a row. Late collisions occur after every device on the wire should have recognized that the wire was in use. Possible causes of these types of errors include:
A cable that is out of specification (either too long, the wrong type, or defective)
A bad network interface card (NIC) card (with physical problems or driver problems)
A port duplex misconfiguration
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There are various reasons for the interface to go into errdisable. The reason can be:
Duplex mismatch
Port channel misconfiguration
BPDU guard violation
UniDirectional Link Detection (UDLD) condition
Late-collision detection
Link-flap detection
Security violation
Port Aggregation Protocol (PAgP) flap
Layer 2 Tunneling Protocol (L2TP) guard
DHCP snooping rate-limit
Incorrect GBIC / Small Form-Factor Pluggable (SFP) module or cable
Address Resolution Protocol (ARP) inspection
Inline power
Note: Error-disable detection is enabled for all of these reasons by default. In order to disable error-disable detection, use the no errdisable detect cause command. The show errdisable detect command displays the error-disable detection status.

Cisco Prime Infrastructure 2.2 Email frequency (alert reminders)

Hi,
We have deployed a Cisco PI 2.2 and are able to receive emails when alerts are generated in the network, but emails are ony sent once. Is there any way to set the email frequency for alerts? In the case an alert hasn't been cleared in a certain period, to have the PI send another alert notification.
Thanks.

Have you found a solution to this issue? We are having the same issue at our location.

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Best Regards.

Hi Mohamed,
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==========
NMS Team
Krakow, Poland
Cisco TAC

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Hi everybody,
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CPU 1: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 2: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 3: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 4: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 5: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 6: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 7: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
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OK, that's the correct one. Can you verify the checksum of the file? It should be:
91dc6ebc446c1c9c000c69af4be93102
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Cisco Prime Infrastructure 2.0 not showing alerts from switch

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