Cisco Prime Infrastructure 2.1 not send email alert when link down

Hello everyone
I use PI to monitor 1 switch and 1 firewall . When a link up/down on switch , PI immediately sends an email alert .
But when a link up/down on FW , PI not send any email alert . PI knows link up/down on a FW is a critical alarm ( it's show up on "Alarm Browser") , but not send email.
I enable all SNMP trap on FW , i tested that event on SolarWinds and it immediately sends an email alert . So there is no problem about FW config

Causes of Errdisable
This feature was first implemented to handle special collision situations in which the switch detected excessive or late collisions on a port. Excessive collisions occur when a frame is dropped because the switch encounters 16 collisions in a row. Late collisions occur after every device on the wire should have recognized that the wire was in use. Possible causes of these types of errors include:
A cable that is out of specification (either too long, the wrong type, or defective)
A bad network interface card (NIC) card (with physical problems or driver problems)
A port duplex misconfiguration
A port duplex misconfiguration is a common cause of the errors because of failures to negotiate the speed and duplex properly between two directly connected devices (for example, a NIC that connects to a switch). Only half-duplex connections should ever have collisions in a LAN. Because of the carrier sense multiple access (CSMA) nature of Ethernet, collisions are normal for half duplex, as long as the collisions do not exceed a small percentage of traffic.
There are various reasons for the interface to go into errdisable. The reason can be:
Duplex mismatch
Port channel misconfiguration
BPDU guard violation
UniDirectional Link Detection (UDLD) condition
Late-collision detection
Link-flap detection
Security violation
Port Aggregation Protocol (PAgP) flap
Layer 2 Tunneling Protocol (L2TP) guard
DHCP snooping rate-limit
Incorrect GBIC / Small Form-Factor Pluggable (SFP) module or cable
Address Resolution Protocol (ARP) inspection
Inline power
Note: Error-disable detection is enabled for all of these reasons by default. In order to disable error-disable detection, use the no errdisable detect cause command. The show errdisable detect command displays the error-disable detection status.

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Cisco Prime Infrastructure 2.1 not send email alert when link down

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