Cisco Prime Infrastructure - not updating device details

We run Cisco prime Infrastructure and I have found an interesting problem that I can't see an easy way round.
If I have say a Cisco 2950 switch on my network, managed by Prime and I upgrade it to a 3560 - I then ask Prime to re-sync the device details.
This works - you can see the updated configuration files etc but the device ID stays the same - Prime still thinks it is a 3560, which it was when the device was originally added.
Is there a way, short of deleting the device and adding it again (losing the config archive) of getting prime to update it's details to reflect the hardware change?
It came to light as it screwed up a network hardware audit I was doing - this is all showing up on Prime as the old 2050's which I have replaced with 3560's.
There must be an easier way that just deleting the device and re-adding it?

This is by no means a full solution, but deleting and re-adding only takes a few minutes if you use the "Export Device" and "Bulk Import" features from the Device Work Center. You can export the desired devices to a CSV file, delete them, then import from the CSV.
Of course, you might lose historical data when deleting the devices, but I'm guessing that's not as relevant since the devices themselves have been replaced by different hardware.

Similar Messages

Cisco Prime does not update devices in "Device Work Center"

Hi everyone.
I have a problem that is bugging me a lot.
I'm working in Cisco Prime 2.0 and we have a big problem.
If I run a discovery and find all a lot of switches, the switches is discovered and are fully managed via SSH and SNMP.
We are using both 2960S, 2960x and a lot of old 2950:s.
We are replacing all 2950:s to some new 2960 model.
The big problem is that when we replace the old 2950:s we reuse the same IP-address (so our customly built programs can find them again), Cisco Prime DOES NOT update the model of the switches. The switches are still in the Device Work Center and are still in recognized as a 2950.
If I mark the switch to view more info in Device Work Center the Unique Device Identifier says that it is a new 2960s/x but the model is still recognized as a 2950 so Prime can obviously find a manage the switch and update "some" info, but not the device itself.
Does someone have the same problem or do I need to delete all 2950:s and do a new discovery so Prime understand?
EDIT
I have now an example.
Please look at the image.

Hi,
I ran into same issue,Yes this is known issue,there is a open defect id and is fixed in upcoming releases.
I deleted existing devices and rediscovered,but note you will loose all your configurations related to existing deive model.
Regards

Cisco prime infrastructure not detect IP address of clients

hi all,
I have Cisco Prime infrastructure 1.2 and when move to monitor >> clients tab it lists me all the clients in my network but their IP address list estates "not detected" ?
please any advice?
I appreciate your kindly support.

Just an update that while this appears to have worked fairly well (as far as Cisco Management Planes go), there was one small 'gotcha' I've noticed so far:
After the services came back up, the entries for our RADIUS servers did not function. No, not because I didn't update the clients address record on the RADIUS server itself, but because the RADIUS server record(s) within CPI have a field called 'Local Interface IP' that still reflects the previous IP assigned to CPI. A quick edit/save with the new interface fixes up the issue however.
Cheers!

Web Interface of Cisco Prime Infrastructure Not Working

Hi All,
I installed the trial version of Cisco Prime Infrastructure 1.2 on ESXi server.
It installed propersly and and i am able to ping it and also ssh into it.
But when I try to access it via web interface, it does not work.
I am provided with a login screen but after putting my credentials the page goes blank.
There also an error on the page "Error occured while fetching Meatdata for Slider Panel" and there is a advertisemnt to download Google chrome Framework.
When i do "NCS status" in CLI i see that every service is running.
Does anyone know how to solve this.
All your help is highly appreciated.

Google Chrome Frame isnt supported anymore, using Google Chrome doesnt work with all features and forget about Firefox. Up until this morning I had it working on IE11 but some update caused me to have this problem again. Cisco needs to get this fixed. I use several applications from Cisco and they still can't figure out a way to have them all work on a single browser.

Cisco Prime Infrastructure not detecting Nexus VLANs

Hello,
we recently added 2 Nexus 5010 to our prime Infrastructure 2.0.
Once synchronization is completed, the device shows as Managed.
When looking through the device details, everything seems to be ok, just when looking into the VLANs tab, it says:
"none detected".
In fact, there are quite a lot of vlans on this device.
Did anyone have a similar problem?
Thanks,
Jörg

Hi Jorg,
I have checked and confirmed that Unfortunately this feature is not supported for NEXUS . I mean the VLAN information.
and I think "port-channels" are also not supported.
Thanks-
Afroz
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Cisco Prime Infrastructure 1.3 / Device Work Center/ delete Site Group

I've configured two dynamic Groups, Access Switch and N44.
How can I delete this two wrong groups?
Regards

Thanks for you answer.
But this is not the solution.
I have two site groups, one with the static groups witch I can found also under Operate --> Map and one with the dynamic groups witch are not visibal under Operate --> Map.
I would like to delet the dynamic Groups.
N44 and Access Switch.
Regards

Cisco nexus 6001 not a supported device on cisco prime infrastructure 2.1?

I have installed Cisco Prime Infrastructure 2.2 and Prime Infrastructure still doesn't seem to support the Nexus 6001 platform? Can someone tell me if Cisco Prime Infrastructure will ever support the Cisco Nexus 6001 platform or is there any plans to support it in any future device packs?

The Nexus 6001 isn't currently supported in PI 2.1. There's no workaround except to wait for a device or product update that adds support. Right now I know the 9000 series is on the 2.2 roadmap but I haven't seen any reference to the 6001 and PI.
Interestingly, Prime LMS does support both the 6001 and 6004. Reference.

Cisco Prime Infrastructure 2.2 clients and users IPs not detected

Hi all,
I have cisco PI2.2 and discovered all the network and i notified that there are some clients' IPs (Servers or PCs or Laptops or ....) not detected.
please advice what may be the issue ?

Hi,
does anyone happen to know if that problem is fixed? My currently setup looks like this:
1. Cisco Prime Infrastructure 2.1 with updated device pack.
2. Assurance license
3. ASA5510 which has enabled netflow. Netflow is being sent to Cisco Prime 2.1
I do receive netflow raw data within Cisco Prime 2.1 but any graphical display of netflow data is not working. Does anybody has an idea where the problem is? Could it be that the graphical data is only displayed when sending netflow 1, netflow 5 or netflow 7?
regards
Maurus

Cisco Prime Infrastructure - I can't see the hardware virtual image when I selected a device managed by Prime Infrastructure. See attached picture

My Cisco Prime Infrastructure ver. 1.2.1.12
Cisco Prime Infrastructure - I can't see the hardware virtual image when I selected a device managed by Prime Infrastructure. See attached picture.
Please let me know how to access or enable the feature.
Thanks,
Tek

This is by no means a full solution, but deleting and re-adding only takes a few minutes if you use the "Export Device" and "Bulk Import" features from the Device Work Center. You can export the desired devices to a CSV file, delete them, then import from the CSV.
Of course, you might lose historical data when deleting the devices, but I'm guessing that's not as relevant since the devices themselves have been replaced by different hardware.

Cisco Prime Infrastructure 2.0 -- Third Party Devices

Hello,
we are using cisco prime infrastructure 2.0. Is it possible to manage third party devices? (We have a lot of Enterasys Switches)
When i want to Archive the config of the device there is an error --> No Device Package found for the specific device.
It is necessary to install device packages for third party devices? Where can i find and install these packages?
Thx in advance

it seems not to be on the road-map according to the functional /feature comparison between LMS and PI 2.0:
http://www.cisco.com/en/US/partner/prod/collateral/netmgtsw/ps6504/ps6528/ps12239/guide_c07-729089.html
...and I doubt it will come (quickly) because config management has a lot of pitfalls and Cisco has a lot to do to get around all of them with their own devices..
However, Inventory Management for third party devices is on the road-map
older version of the document (feature comparison PI 1.2 - LMS 4.2) can be found here:
http://www.cisco.com/en/US/partner/prod/collateral/netmgtsw/ps6504/ps6528/ps12239/app_note_c27-716230.html

Cisco Prime Infrastructure 1.3 - TFTP backup WLC not working

I don;t get the the background task "Controller Configuration Backup" working. I want to use default TFTP.
When i look in the logging i see 2 of three WLC's succesfully backuped there logging. Is their a log file where you can see what is happening?
With kind regards,
Martijn.

Hi Martijn:
If you go to the controller's GUI to Commands > Upload File and manually trigger the TFTP Configuration backup, does the process complete as expected? If not, whatever's causing that problem needs to be addressed first.
When someone wants to do a config backup from the command line, they give a series of commands
transfer download datatype config
transfer download mode tftp
transfer download serverip x.x.x.x
transfer download path ./
transfer download filename myBackup.cfg
transfer download start
The Controller Config Backup background task is just the SNMP version of "transfer download filename " and "transfer download start". If these other required settings aren't already there, the task isn't going to set them (the humans have to). If there's a problem with writing out the file on the server, or packet routing issues to get to the server, the task isn't going to see those things, it just knows that the answer to "transfer download start" wasn't "Okay!"
As for watching this processing in logs, go to Administration > Logging, and set the logging level to Trace for the modules SNMP and System, and click Save. Then kick off your backup attempt, allowing it to fail. When it does, return to Administration > Logging, and click the Download button to retrieve the logs.zip file. The activity should be in the ncs-x-x.log file.
If you don't have the new Update-1 patch for Prime Infrastructure 1.3.0.20 (filename PI_1.3.0.20_Update_1-12.tar.gz) installed, I'd suggest you get it. While it's not going to specifically address this issue, there are a lot of really good fixes in it.
Release Notes for Update 1 for Cisco Prime Infrastructure 1.3.0.20

Web interface on Cisco Prime Infrastructure express not coming up

Trying to get Cisco Prime Infrastructure express installed. The installation completes without any error but when I try to run show NCS or attempt to start stop the service get the following output
usdayt-cis-002/admin# show application status NCS
% Application NCS is not installed
usdayt-cis-002/admin# ncs start
sh: /opt/CSCOlumos/bin/wcsadmin.sh: No such file or directory
here's the output from show inventory
usdayt-cis-002/admin# show inventory
NAME: "Cisco-VM chassis", DESCR: "Cisco-VM chassis"
PID: Cisco-VM-SPID , VID: V01 , SN: 1GP9SNNE5HJ
Total RAM Memory: 16304916 kB
CPU Core Count: 8
CPU 0: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 1: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 2: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 3: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 4: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 5: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 6: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
CPU 7: Model Info: Intel(R) Xeon(R) CPU E5-2695 v2 @ 2.40GHz
Hard Disk Count(*): 1
Disk 0: Device Name: /dev/sda
Disk 0: Capacity: 314.50 GB
Disk 0: Geometry: 255 heads 63 sectors/track 38244 cylinders
NIC Count: 1
NIC 0: Device Name: eth0
NIC 0: HW Address: 00:50:56:AF:76:34
NIC 0: Driver Descr: e1000: eth0: e1000_probe: Intel(R) PRO/1000 Network Connection
(*) Hard Disk Count may be Logical.
usdayt-cis-002/admin# show disks
disk: 1% used (184324 of 44628400)
temp. space 2% used (35792 of 1967952)
Internal filesystems:
all internal filesystems have sufficient free space
any idea what could be the issue here?

OK, that's the correct one. Can you verify the checksum of the file? It should be:
91dc6ebc446c1c9c000c69af4be93102
If that's OK, I would delete the VM and try installing the ova once more.
Other than that, I'd suggest calling the TAC if it's a supported installation (i.e. not an evaluation copy).

Cisco Prime Infrastructure Scheduled Configuration Archive not executing

We have a deployment of Cisco Prime Infrastrcuture 1.3 (1.3.0.20).
Configuration Archive is a feature that collects and archives the device configurations i.e. cisco switches.
You have an option to schedule this to run, say daily, weekly etc. Once scheduled you can see it in the "Jobs Dashboard" and with the "next start time" of what you configured. I have a situation whereby the time it is suppose to start - it doesnt - howevere flags the job as a "success". Not newe device configurations are archived and the "next start time" remain the same. Its almost like it is failing to execute, but some other process under the hood thinks that it was been executed correctly?
Any ideas or experience that could help here would be appreciated!

Some extra info that has just come to my attention. At one point we were running (we're actually still running) CiscoWorks with LMS3.2 and Cisco NCS 1.x. I merged these two things together into Cisco Prime Infrastructure (upgraded the licensing to get 450 lifecycle licenses to cover the APs + all of the devices coming from LMS3.2). I followed all of the documented procedures to upgrade the NCS appliance to Prime Infrastructure. But when I type "show application" from the CLI of the NCS appliance (now the Prime Infrastructure appliance) I see this:
HQ-NCS1/admin# show application
NCS Cisco Prime Network Control System
Is that normal? Maybe this is my problem. Should this output list "Cisco Prime Infrastructure" instead of (or in addtion to) Cisco Prime Network Control System? When I login to the GUI it shows "Cisco Prime Infrastructure" and the GUI has changed considerably (menus are different) so I'm assuming that the application upgrades I launched from the CLI to go to Prime Infrastructure worked fine.

Cisco Prime Infrastructure 1.2 is not working https & ncs

Hi, I have just deploy Cisco Prime Infrastructure 1.2 in a virtual appliance (Vmware Esxi 5.1). Console is ok & setup is also completed. but there is no NCS application. only app is shwoing: NCSPNP
Cannot access from https also.
Please suggest how to Starting Prime Infrastructure Serve

From what you describe, it sounds like you have installed the Plug and Play (PNP) ova image. You need to install the Prime Infrastructure image.
See the screenshot below for details (click to enlarge):

Cisco Prime Infrastructure 2.0 - no traps/info are pushed from devices

Good evening,
I have setup Cisco Prime Infrastructure 2.0 and, though I have added manually my 4 network cores as devices without any problem, I can't get a single trap or a single SNMP information to be pushed into my Cisco Prime Infra.
Here is my SNMP config on my core :
snmp-server user *edited* *edited* v3
snmp-server group *edited* v3 noauth notify *tv.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF.FFFFFFFF0F
snmp-server community *edited* RO
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps flowmon
snmp-server enable traps transceiver all
snmp-server enable traps call-home message-send-fail server-fail
snmp-server enable traps tty
snmp-server enable traps rf
snmp-server enable traps memory
snmp-server enable traps cpu_threshold
snmp-server enable traps eigrp
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps flex-links status
snmp-server enable traps fru-ctrl
snmp-server enable traps entity
snmp-server enable traps ethernet cfm cc mep-up mep-down cross-connect loop config
snmp-server enable traps ethernet cfm crosscheck mep-missing mep-unknown service-up
snmp-server enable traps ether-oam
snmp-server enable traps aaa_server
snmp-server enable traps flash insertion removal
snmp-server enable traps l2tc threshold sys-threshold
snmp-server enable traps power-ethernet police
snmp-server enable traps rep
snmp-server enable traps vswitch dual-active vsl
snmp-server enable traps udld link-fail-rpt status-change
snmp-server enable traps vtp
snmp-server enable traps vlancreate
snmp-server enable traps vlandelete
snmp-server enable traps auth-framework sec-violation
snmp-server enable traps dot1x auth-fail-vlan guest-vlan no-auth-fail-vlan no-guest-vlan
snmp-server enable traps envmon fan shutdown supply temperature status
snmp-server enable traps entity-diag boot-up-fail hm-test-recover hm-thresh-reached scheduled-test-fail
snmp-server enable traps port-security
snmp-server enable traps ethernet evc status create delete
snmp-server enable traps energywise
snmp-server enable traps ipsla
snmp-server enable traps vstack
snmp-server enable traps bfd
snmp-server enable traps bgp
snmp-server enable traps bulkstat collection transfer
snmp-server enable traps cef resource-failure peer-state-change peer-fib-state-change inconsistency
snmp-server enable traps config-copy
snmp-server enable traps config
snmp-server enable traps config-ctid
snmp-server enable traps event-manager
snmp-server enable traps hsrp
snmp-server enable traps ipmulticast
snmp-server enable traps isis
snmp-server enable traps msdp
snmp-server enable traps pim neighbor-change rp-mapping-change invalid-pim-message
snmp-server enable traps bridge newroot topologychange
snmp-server enable traps stpx inconsistency root-inconsistency loop-inconsistency
snmp-server enable traps syslog
snmp-server enable traps isakmp policy add
snmp-server enable traps isakmp policy delete
snmp-server enable traps isakmp tunnel start
snmp-server enable traps isakmp tunnel stop
snmp-server enable traps ipsec cryptomap add
snmp-server enable traps ipsec cryptomap delete
snmp-server enable traps ipsec cryptomap attach
snmp-server enable traps ipsec cryptomap detach
snmp-server enable traps ipsec tunnel start
snmp-server enable traps ipsec tunnel stop
snmp-server enable traps ipsec too-many-sas
snmp-server enable traps errdisable
snmp-server enable traps ethernet cfm alarm
snmp-server enable traps vlan-membership
snmp-server enable traps mac-notification change move threshold
snmp-server enable traps vrfmib vrf-up vrf-down vnet-trunk-up vnet-trunk-down
snmp-server host *ip-address-edited* version 3 noauth *edited*
Basically all traps are enabled but absolutely nothing is showing up in my Prime Infra except that my 4 devices are "Reachable".
Here is a show snmp on the same device :
sh snmp
Chassis: *S/N Edited*
38554534 SNMP packets input
    0 Bad SNMP version errors
    14 Unknown community name
    0 Illegal operation for community name supplied
    0 Encoding errors
    38453185 Number of requested variables
    0 Number of altered variables
    17790703 Get-request PDUs
    20583581 Get-next PDUs
    0 Set-request PDUs
    0 Input queue packet drops (Maximum queue size 1000)
38490708 SNMP packets output
    0 Too big errors (Maximum packet size 1500)
    0 No such name errors
    0 Bad values errors
    0 General errors
    38371069 Response PDUs
    13 Trap PDUs
SNMP global trap: enabled
SNMP agent enabled
SNMP logging: enabled
    Logging to *edited*, 0/10, 13 sent, 0 dropped.
Can anyone point out what is wrong or missing in my configuration? I can't seem to single it out myself.
Thanks
Jeremy

Hi Jeremy,
SNMP traps are shown in the events and alerts section of PI.
SNMP config looks fine. Can you run the SNMP debug (debug snmp packets ) .check the logs and see if the device is actually sending the TRAPS to the PI server.
Thanks-
Afroz
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Cisco Prime Infrastructure - not updating device details

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