Cisco Prime infrastructure template undeploy

Hi,
I am new to cisco prime, I have create the new Trap receiver template and deployed to one of the wireless controller and saved the deployment
Now I want to undeploy the templates, When I tried undeploying the templates for same wireless controller, I got the warning message stating "Failed to undeploy the template"
Please advice on below points
1. How to undeploy the templates in cisco prime infrastructure
2. Where to find the snmp traps ( steps to check the snmp traps) in cisco prime.
Please Help!!!!!

Using System Logs
Prime Infrastructure logs all error, informational, and trace messages generated by all devices that are managed by Prime Infrastructure.
Prime Infrastructure also logs all SNMP messages and Syslogs it receives.
You can download and email the logs to use for troubleshooting Prime Infrastructure.
Step 1 Choose Administration > Logging. The General Logging Options Screen appears.
Step 2 Choose a Message Level.
Step 3 Check the check boxes within the Enable Log Module option to enable various administration modules. Check the Log Modules option to select all modules.
Step 4 In the Log File Settings portion, enter the following settings. These settings will be effective after restarting Prime Infrastructure.
Note The log file prefix can include the characters "%g" to sequentially number of files.
Step 5 Click the Download button to download the log file to your local machine.
Note The logs.zip filename includes a prefix with the host name, date, and time so that you can easily identify the stored log file. Included in the zip file is an html file that documents the log files.
Step 6 Enter the Email ID or Email IDs separated by commas to send the log file.
Note To send the log file in a mail you must have Email Server Configured.
Step 7 Click Submit.

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