Cisco Prime Service Catalog Training Video: Approving and Rejecting Service Requests

This video describes the different ways you can approve or reject service requests by using Cisco Prime Service Catalog.
Click here to start the video, which opens in a separate tab or window.
Note: The video is Flash-based.

Hi derevan007,
Could you please send me an example how this can be done? Also could you please tell me where we can get the TaskID?
I have tried this with an example service created. But when I hit the URL as you said I can see only a 500 error page on the browser. I have got the RequisitionEntryID by using the SOAP call getRequisitionStatus.
Thanks & Regards,
Atchut.

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Let me add to this list a number of issues that seem to be widespread with respect to the sync engine:
Sync engine does not recognize existing content on install of PSE7 if it's an upgrade from a previous version. Changed photos get sync'd, but you have to make a change to everything to get it all picked up by the engine.
Sync stalls regularly. No indication is given to the user that sync is no longer progressing (double green arrows remain). However, the sync process stops consuming CPU and stops communicating with API.PHOTOSHOP.COM (both verifyable using resource manager).
Sync is extreemly slow. The upload times are an order of magnitude longer than my available bandwidth would permit. This appears to be due to the excessive handshaking necessary for each individual upload (no bulk transfer implemented).
Not necessarily a bug, but the lack of status information about the sync progress is dismal.
Let's hope the PSE7 team is as receptive to user help in troubleshooting as the PS.COM team turned out to be...

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I replied on your other thread on the same topic. Please see that.

CCM 2.0 Approve and Reject buttons disabled

Hi!!!
We log into de CAT with the Catalog Approver User. And when we go to the Procurement Catalog, the approve and reject buttons are disabled.
The procurement Catalog has the status To Be Approved (we defined it in the spro), so the items that I mapped from the Supplier to the Mater and to the Master to the Procurement catalog have this status.
I loged in to the Procurement Catalog with the Catalog Manager and assigned the approver to the catalog (CCM_APROVER). And this user has the role of approver (we have double checked in the pfcg).
Any idea why the buttons are disabled?
THANKS IN ADVANCED!!!!

Hi Jay, Hay Nimish,
First of all, thanks for reply.
I think that we have found the problem. Is in relation to the transaction SICF. But we won't be able to check it until monday.
If the SICF solution doesn't work I will get back to you.
Thanks once again!
Message was edited by: Patricia Mussons

Workflow - split approved and rejected items for next step

Hi! I have just started building a simple approval workflow for any price variation of the catalog items. I have a question in regards to the handling of rejection and approval of items. Say I run the workflow which does the validation and it spits out 4 items with huge price variation which requires approval by the manager (using the Approve stencil). The manager logs in, review the items and mark 3 items for approval and reject one. It seems that using this Approve function, I can only proceed to the next step if ALL of the items are approved. Is there a way to be able to release the approved items leaving the rejected one behind? This is so that we can release the approved item first (which also means to check in the items) and leave the rejected item in check-out mode.
Appreciate your comments on the above.
Thanks!
SF

Hi SF,
Yes there is a workaround for dealing with the Approved and Disapproved Records by using the Process step instead of the Approve step.
Kindly follow the Elearning session below which will explain you how to go about this:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/90efe90c-b03f-2b10-65bf-e572fef651cb
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/60f28084-b90e-2b10-3eb6-d6565367048a
You can also refer the other related links that discusses such common problems:
Re: SRM MDM catalog
Hope It Helped
Thanks & Regards
Simona Pinto

How to hide Approve and reject radio buttons at item level.

Hi All,
On the HOME screen of EBP click Approval link ---> Under Appoval tab under Action Column click the magnifying glass icon ---> a table is displayed with Approve and Reject as two columns which contain radio buttons at item level .
How can we hide these two columns and the radio buttons?
Thanks & Regards,
Anubhav

Hi Daniel,
As you said the template bbp sc ui its 120 is to be modified, i also located the code to be changed but when i comment the code for displaying the RBs , i get "Syntax Error in Tempate" dump in IE.

                      `if (gt_scr_itmovr_i-DEDUCT_IND[j].disabled)`
                          `if (gt_scr_itmovr_i-DEDUCT_IND[j] != "X")`
                              `TD(align="center",valign="middle", class=tdcellclass)`
                                 <img src="`mimeURL(~service="bbpglobal",~language="", ~name="images/icon/checkedradio.gif")`" border="0">
                              `TD(align="center",valign="middle", class=tdcellclass)`
                                 <img src="`mimeURL(~service="bbpglobal",~language="", ~name="images/icon/uncheckedradio.gif")`" border="0">
                          `else`
                              `TD(align="center",valign="middle", class=tdcellclass)`
                                 <img src="`mimeURL(~service="bbpglobal",~language="", ~name="images/icon/uncheckedradio.gif")`" border="0">
                              `TD(align="center",valign="middle", class=tdcellclass)`
                                 <img src="`mimeURL(~service="bbpglobal",~language="", ~name="images/icon/checkedradio.gif")`" border="0">
                          `end`
                      `else`
                          `TD(align="center",valign="middle", class=tdcellclass)`
                             <input type="RADIO" name="gt_scr_itmovr_i-DEDUCT_IND[`j`]" value="" `if (gt_scr_itmovr_i-DEDUCT_IND[j] != "X")` CHECKED `end;
                             if ( group_hierarchy_position > -1 ); 
                               if ( group_hierarchy_position != j ); 
                                   `on click="jav asc ript:toggleSu bItemApprovalState(`j`)";`
                                 group_last_subitem_position = j;
                               else; 
                                 if (GT_SCR_ITMOVR_I-HIER_EXPANDED[j] == "X");
                                   `on click="java scr ipt:setAppro valStateAllSubItems(true, `j`)";`
                                 end;
                                 group_last_subitem_position = j;
                               end;
                             end`>
                          `TD(align="center",valign="middle", class=tdcellclass)`
                             <input type="RADIO" NAME="gt_scr_itmovr_i-DEDUCT_IND[`j`]" value="X" `if (gt_scr_itmovr_i-DEDUCT_IND[j] == "X")` CHECKED `end;
                             if ( group_hierarchy_position > -1 ); 
                               if ( group_hierarchy_position != j ); 
                                 `on click="javas cript:tog gleSubItemApprovalState(`j`)";`
                                 group_last_subitem_position = j;
                               else; 
                                 if (GT_SCR_ITMOVR_I-HIER_EXPANDED[j] == "X");
                                   `on cli ck="javas cript:setApprovalStateAllSubItems(false, `j`)";`
                                 end;
                                 group_last_subitem_position = j;
                               end;
                             end`>
                      `end;
                   end;
               end`
I guess the above mentioned code has to be modified but how?
Thanks a lot,
Anubhav

How to Place Approve and Reject Button in every row to approve and reject the particular order in sapui5

Hi Experts,
   How to Place Approve and Reject Button in every row to approve and reject the particular order in sapui5.
Please Kindly help me.
Thanks & Regards
Chitti Babu

Hi Chitti,
You can achieve this using sap.m.CustomListItem.
View :
<core:View xmlns:core="sap.ui.core" xmlns:mvc="sap.ui.core.mvc"
xmlns:l="sap.ui.layout" xmlns="sap.m" controllerName="demoallinonegrid.tablewithscroll"
xmlns:html="http://www.w3.org/1999/xhtml">
<Page title="Title">
<content>
<ScrollContainer horizontal="true" width="100%">
<Table id="empTable">
<headerToolbar>
<Toolbar>
<Label text="Employees"></Label>
</Toolbar>
</headerToolbar>
<columns>
<Column width="12em">
<Label text="Employee Id"></Label>
</Column>
<Column width="12em">
<Label text="Last Name"></Label>
</Column>
<Column width="12em">
<Label text="First Name"></Label>
</Column>
<Column width="12em">
<Label text="Title"></Label>
</Column>
<Column width="12em">
<Label text="Approve"></Label>
</Column>
<Column width="12em">
<Label text="Reject"></Label>
</Column>
</columns>
</Table>
</ScrollContainer>
</content>
</Page>
</core:View>
Controller:
var model = new sap.ui.model.json.JSONModel();
model.loadData("http://services.odata.org/Northwind/Northwind.svc/Employees?$format=json",null,false,'GET',false,null);
this.getView().byId("productTable").setModel(model);
var template = new sap.m.ColumnListItem({
cells:[
        new sap.m.Text({text:"{EmployeeID}"}),
        new sap.m.Text({text:"{LastName}"}),
        new sap.m.Text({text:"{FirstName}"}),
        new sap.m.Text({text:"{Title}"}),
        new sap.m.Button({text:"Approve"}),
        new sap.m.Button({text:"Reject"})
this.getView().byId("empTable").bindAggregation("items","/value",template);
Output:
Regards,
KK

Following upgrade to osx 10.8.2 on my mac mini I can no longer connect to icloud, I wouldn't mind so much but I have come to rely on th eicloud services to manage my work and home services, has any1 else experienced this and has any1 any solutions?

following upgrade to osx 10.8.2 on my mac mini I can no longer connect to icloud, I wouldn't mind so much but I have come to rely on th eicloud services to manage my work and home services, has any1 else experienced this and has any1 any solutions as this is messed up all of my work relations?

Had the same problem this morning after updating to 10.8.2. Mail was finding my dot-mac account as always, but System Preferences popped up and said my iCloud password was incorrect. Did the "forgot password" reset, but still had the same problem. Then I went to icloud.com in Safari, logged in with the new password, it worked no problem. So I went back to the icloud preference pane, signed out of icloud, answered yes to all the warnings about data being deleted from my mac, blah blah blah, then re-signed in to icloud. Everything worked. I did have to set up my icloud account in Mail again, which now lists the account mailbox as "iCloud", and not "mac.com" as it did before. But so far, everything is working (fingers crossed.)

Email Notifications through workflow for all Approved and Rejected Orders

hi,
i have to send Email Notifications through workflow for all Approved and Rejected Orders to the user who have submitted the order for approval.how could it be done.please send ur solutions.
regards
yesukannan

Hi,
An option would be use Oracle Alert. Create an event based alert on the table where you have order approvals or rejections. This alert will be raised after inserting or updating this table. Create an action linked to this alert, and choose message as action type.
This setup can be done under Alert Manager Responsibility.
Regards,
Ketter Ohnes

Sending a document as an mail attachment with approve and reject button

Hi all,
i have an infopath form where a user fills the form and on submit the form is saving as an document in the document library,
now my question is, how can i get this document as an mail attachment with approve and reject option.

Hello,
You need to hide them on form load for user. Add one more hidden control in form and keep control value blank initially. Now add rule on button submit to set the control value to some other so you can hide/show the button.
Now add rule on approve and reject buttons that, if field1 is blank then hide this control.
http://office.microsoft.com/en-in/infopath-help/add-formatting-rules-HA101783371.aspx
Hemendra:Yesterday is just a memory,Tomorrow we may never see
Please remember to mark the replies as answers if they help and unmark them if they provide no help

UWL Approve and Reject buttons not available in Portal 7.31?

Hi I've been doing some research and came across some interesting articles...
http://scn.sap.com/thread/1871429
http://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=221611154
I am trying to enable the Approve and Reject buttons per customer requirements but having some issues making these options available in the UWL ...
Based on the articles above...
Does the UWL not support this ?
If it does, can anyone direct me on how to enable these ?
Thanks

After doing some research, it looks like the XML needs to be modified...
Can anyone confirm that the code is still relevant in 7.31?
<Action
reference="com.sap.pct.srm.core.action.approve"/>
<Action
reference="com.sap.pct.srm.core.action.reject"/>

Approve and reject button not appearing in the POrtal screen

Hi All ,
I have an issue where i create a meeting rwquets and then it goes for approval to the manager , but in this case the manager is not able to see the approve and reject button in the screen , whereas it appears in the back end , please suggest what setting are to be in place to appear those two buttons to click on .

Hi,
Then you will have to modify the standard UWL configuration file.
If your task looks like a standard task (maybe you copied a standard task and modified it slightly), you have to find the ItemType corresponding to the standard task in the UWL configuration file then copy this ItemType and adjust it for you custom task. Please take a look at my last post in another thread : Re: UWL - how to approve purchase requisitions
If your task is 100% custom then you'll have to find out what is behind the Approve and Reject buttons in the Business Workflow and modify the UWL configuration file accordingly. For instance if a function module is used to approve or reject the request you can define your approve and reject actions using the FunctionModuleActionHandler. You can find more information in the documentation : [Task Launch Customization|http://help.sap.com/saphelp_nw70/helpdata/en/36/dd4ad73c86412e81e9ce66eeb147e7/frameset.htm].
Regards,
Pierre

LR Approve and Reject buttons missing?

Hi,
We have recently customised standard LR workflow and we have replaced standard LR task (TS12300097, TS12300116) to custom task. We have updated UWL configuration file to add these 2 new task. We could successfully see the LR raised by ESS user in the MSS UWL task list but when we click on the task we could see the task details without APPROVE and REJECT buttons, these 2 buttons are missing.
We have made necessary changes in the SWFVISU tcode and Portal UWL XML configuration. Is there any other configuration need to be done to fix this issue(make APPROVE and REJECT button visible)?
NOTE: If we switch it back to standard task the buttons are visible it's invisible only when it's using new task.
Thanks
Praveen

Thanks Vivek.
I have resolve this issue, I found that in the UWL xml configuration I have configured task WebDynproApplication property incorrectly, it was pointing to LeaveRequest instead of LeaveRequestApprover. Changing this has fixed the problem.
Thanks anyway.
Closing this thread.
Praveen.

Approve and Reject of a workflow from outlook

Hi,
We have a requirement in which the approval and rejection of the workflow has to be done from outlook inbox. Please let me know in what way can this be achieved.
I have gone throuigh the SWNCONFIG documentation, However I am not sure on whether it satifies the above requirement. Kindly let me know if this is possible using SWNCONFIG.
Regards,
Milan Thaker

Hi MT,
well as our friends suggested about DUET, DUET is a separate software altogether.
Its an Outlook synchronization with SAP, but it is limited to very few business processes.
Now question is,
a) what is your business process which you are looking for?
b) Your actual requirement is to approve/reject thru Outlook, well this could be resolved in a different way, that is, say for instance your business process is for Invoice Verification, where you want user to approve or reject. In this case you can integrate Outlook with SAP for this process, where the user would get the workitem in his/her Outlook, the moment the user db-clicks on it, it would take him to SAP tcode for releasing the Invoice block. This could be done thru RSWUWFML2 for all SAP versions or thru SWNCONFIG for ECC versions.
c) If this is not you looking for, then I doubt if such an integration is possible, because getting an Approve and Reject button in your Outlook would be difficult.
d) Else if your organization has EP or UWL installed, then Approve/Rject buttons could be populated.
Hope it helps.
Aditya

Cisco Prime Service Catalog Training Video: Approving and Rejecting Service Requests

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