Cisco Provided OS Patches for UCCX 7.0

I am getting ready to install UCCX 7.0 and patch it up (OS Disks are 2003.1.5) but for the life of me I can't find any OS patches under this area of the downloads section. I can find a lot of UCCX patches but nothing on the OS. Knowing that UCCM (CallManager) was windows based up until release 4.3 I went over there and found OS patches there. My question is this: Is there any functional difference between the MCS patches for UCCM 4.3 and any that might be elsewhere for UCCX? I would prefer to stay with the correct MCS OS patch if there is one but honestly it makes sense that it wouldn't be.
Opinions?

Hello,
5 point for You Aaron, this is completely correct the patches for the OS are the same. I dont know why they are under the CUCM and not under UCCX.
HTH
Please rate this post if was helpful
Walter Solano
Cisco UCCX Specialist

Similar Messages

BFS patch for 2.6.35 (git linus kernel)

Con Kolivas mantains a great patch for the linux kernel (check it out: http://ck.kolivas.org/patches/bfs/)
However he can't port the patch every while to the latest kernel, so he often waits for stable releases.
Since I really need to use 2.6.35 and don't want to miss BFS, I have ported his patch to 2.6.35, here is the result:
http://www.iragan.com/linux/unofficial-BFS/
Please notice that this is not guaranteed to work, although I am using it right now without any glitch.
Enjoy!

BFS patch doesn't work anymore on latest kernel (it has been some week now); I suppose there is some new subsystem which needs an adapted counterpart in the BFS patch.
The system stucks some time during D-BUS initialization and the hangup is basically due to timers never releasing (some preemption issue?)
Edit: Con Kolivas has provided a patch for 2.6.35 on 7 August, check it out. However it doesn't work because misses the fixes for slow-work.c and oom_kill.c
Last edited by legolas558 (2010-08-21 07:43:23)

Weblogic patch for the "Authentication for user wlsadmin denied" issue

Hi Everyone,
When I try to login to the weblogic console using the weblogic user id and password, I got below issue in the production server..Sometime back I saw a thread that Oracle has provided a patch for this issue. If any of you is aware of it then could you please provide us the patch file and its location please. This is quite a bit urgent. Awaiting for your response. Thanks in advance.
<Apr 3, 2011 10:41:02 PM ICT> <Critical> <Security> <BEA-090403> <Authentication for user wlsadmin denied>
<Apr 3, 2011 10:41:02 PM ICT> <Critical> <WebLogicServer> <BEA-000386> <Server subsystem failed. Reason: weblogic.security.SecurityInitializationException: Authentication for user wlsadmin denied
I need to communicate to onsite members about the patch details etc.
Edited by: user11290902 on May 13, 2011 1:27 AM

Faisal, Thank you for your response. Here the weblogic console id & password are known to few people so the guess you are making might be correct. Could anyone might have tried with incorrect credentials couple of times before we face this issue, I am not sure though. The moment we provide the credentials and upon click on Log In button we are getting j_security_check.
http://asdo0002:9683/console/j_security_check
Authentication Denied.
The username or password has been refused by WebLogic Server. Please try again.
Any information about the work--arounds or patches from weblogic would be helpful to me... Thanks a lot.

What are the following:1)Cisco 1600 Series IOS WIRELESS LAN RECOVERY. 2)Service Provider Option 60 for Vendor Class Idenfier

What are the following:1)Cisco 1600 Series IOS WIRELESS LAN RECOVERY. 2)Service Provider Option 60 for Vendor Class Idenfier
These items are listed with 1600 series AP but I'm unable to understand what are these things & the use of them

DHCP Option 60: Go HERE.

Please provide the patch set for Oracle Enterprise Manager Grid Control 10

Hi,
please provide the patch set for Oracle Enterprise Manager Grid Control 10.2.0.1 and 10.2.0.5 for AIX 5.3
patch set for Oracle Enterprise Manager Grid Control for 11.2.0.2 OS AIX 5.3
Thanks,
Vishal Hande.

user12009184 wrote:
Hi,
please provide the patch set for Oracle Enterprise Manager Grid Control 10.2.0.1 and 10.2.0.5 for AIX 5.3
patch set for Oracle Enterprise Manager Grid Control for 11.2.0.2 OS AIX 5.3
Thanks,
Vishal Hande.you must obtain all patches directly from
http://support.oracle.com

Provide the list of CPU patches for r12.1.2 and r12.1.3.

Hi,
can you provide me the exact number of CPU patches for R12.1.2 and R12.1.3, and other recommended patches.
thx

Hi,
Please see these docs/links.
Note: 986534.1 - Oracle E-Business Suite Releases 11i and 12 Critical Patch Update Knowledge Document (July 2010)
Note: 244040.1 - Oracle E-Business Suite Recommended Performance Patches
Note: 950896.1 - Oracle E-Business Suite Recommended Performance Patches II
Note: 756671.1 - Oracle Recommended Patches -- Oracle Database
My Oracle Support > Patches & Updates > Recommended R12 Patches/Latest R12 Packs
Thanks,
Hussein

When can we expect a patch for Object Array List Data Provider?

Hey JSC Team!
When can we expect maybe, just maybe a minor patch for the Object Array List Data Provider loading class problem? Next Month? This Year? Next Year? Near Future? Long in the future? Sometime in the 22nd century?

I think one of the problem is
when u declare the ObjectListDataProvider in ur backing bean
it doesnt appear in the design time straight away
u have to clean build close and re open the project
which is quite time consuming.

May you please provide some information for Cisco 1600 AP is better than Juniper AP ?

Hello all,
May you please provide some information for Cisco 1600 AP is better than Juniper AP ?
I would like to know some comparison test between Cisco 1600 AP with Juniper AP.
Thanks very much !
Crows

you cannot compare like this you need to compare it with model by model just compare the data sheet of both .But remeber cisco has larger portfolio and is ranked better then juniper in Gartner report 2013 you can you that in reference.
********Do rate helpful posts*************

Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments

With Anirudh Ramachandran and Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the latest advancements in Cisco UCCX (such as the integration of Cisco Social Miner to provide agent chat and better reporting using the Cisco Unified Intelligence Center), as well as the existing features of Historical Reporting, custom reporting using the historical database, Agent Email services, JTAPI integration with CUCM, and the HA over WAN cluster mechanism.
Anirudh Ramachandran is a customer support engineer at the Cisco Backbone Technical Assistance Center in Bangalore, India. Working in the Asia-Pacific time zone for the last two years, he focuses on Cisco Unified Contact Center Express issues and specializes in Linux, JTAPI/CTI integration, and UCCX system and database issues. He holds the CCNP Voice and UCCX Specialist certifications, and is also a Red Hat Certified Engineer. Anirudh writes tools and automates bug workarounds for UCCX in addition to working on TAC service requests, and currently has authored and co-authored seven such tools. Anirudh graduated from the National Institute of Technology Karnataka with a Bachelor of Technology in Computer Engineering.
Abhiram Kramadhati is an engineer with the Contact Center Backbone team in the Asia Pacific timezone. He has been working with UCCX since he started with Cisco 2 years ago. During his time at Cisco, he has built his expertise around UCCX Telephony applications, JTAPI integration, UCCX system behaviour, LDAP components and also UCCX as IPIVR in UCCE environments. He also works on other technologies including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the region. Abhiram is a Telecommunications engineer from Bangalore, India.
Remember to use the rating system to let Anirudh and Abhiram know if you have received an adequate response.
They might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Contact Center subcommunity discussion forum shortly after the event. This event lasts through May 3, 2013. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Hi Anthony,
Thanks for the question.
This is an interesting requirement, since the UCCX trigger's configuration is translated only to the Call Forward Busy External setting on the CUCM.
Trigger creation:
144768: Apr 22 21:54:23.789 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet.updateNewTrigger() - Creating a new Trigger :1234
144876: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet routePoint = 1234
144877: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet description = testt
144878: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet deviceName = testt
144879: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePool = {1B1B9EB6-7803-11D3-BDF0-00108302EAD1}
144880: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet devicePoolName = Default
144881: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpace =
144882: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet callingSearchSpaceName = None
144883: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet redirectCSS = default
144884: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet location = {29C5C1C4-8871-4D1E-8394-0B9181E8C54D}
144885: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet locationName = Hub_None
144886: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partition =
144887: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet partitionName = None
144888: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfile =
144889: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet voiceMailProfileName = None
144890: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyVM =
144891: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyDestination =
144892: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSS =
144893: Apr 22 21:54:23.884 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerServlet forwardBusyCSSName = None
144953: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: try makeRequest() on AXL: 10.106.113.142, AXLUser: axl, AXLPassword: XXXXXX
144954: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:CCMVersionSOAPAdmin.getAXLVersion():7.1
144955: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - Start REQUEST ====================
144956: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 440
http://schemas.xmlsoap.org/soap/envelope/">MADM_5691234CRS Line descriptionCallPark
144957: Apr 22 21:54:23.913 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: makeRequest() - End REQUEST ==================
144958: Apr 22 21:54:23.914 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-569.CCMLineSOAPAdmin: getSocket: MADM_LIB_AXL_AXL_SOCKET_POOL-0-79[TLS_RSA_WITH_AES_128_CBC_SHA: Socket[addr=10.106.113.142,port=8443,localport=44913]]
144987: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - Start REQUEST ====================
144988: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:POST /axl/ HTTP/1.1
Connection: keep-alive
Host: 10.106.113.142:8443
Authorization: Basic YXhsOmF4bA==
SOAPAction: "CUCM:DB ver=7.1"
Accept: text/*
Content-type: text/xml; charset="utf-8"
Cache-Control: no-cache
Pragma: no-cache
Content-length: 839
http://schemas.xmlsoap.org/soap/envelope/">MADM_570testttesttCTI Route PointCTI Route PointCTI Route PointSCCPUserRing1000010000
144989: Apr 22 21:54:24.195 IST %MADM-LIB_AXL-7-UNK:AXL-ExecutionCmd-570.CCMCTIRoutePointSOAPAdmin: makeRequest() - End REQUEST ==================
145014: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - CTI RP created.
145015: Apr 22 21:54:24.647 IST %MADM-ADM_CFG-7-UNK:JTAPITriggerUtil.createRPAndLineOnCCM() - Created a Route Point = 1234
As you would aready know, the UCCX will send an AXL request (within the SOAP envelope) to the CUCM to create this RP. Looking at the existing code, there does not seem to be a method where we are differentiating between CFB_internal and CFB_external while sending this request.
We have taken this as an enhancement request and also spoken to the business unit about the same. It has been added to the roadmap, we will reach out to you offline to understand the business case so that the process can be expedited if needed.
Keep the questions coming
Cheers,
Abhiram Kramadhati

TTS for UCCX 9 or 8.5

Hello people!!
We are trying to contact Nuance for TTS, so far we have not had any return of Nuance, tried several times chat / email / web form ...
Someone actually managed adiquirir product? If possible orient how we can contact them ...
Or is there some other TTS compatible with UCCX 9 that you are using.
Att,
Roberto Jr

That's unfortunate you are having a hard time contacting Nuance. I would think they would want your business.
The compatibility guide lists which vendors and which of their products are supported:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Here are the two links Cisco provides us for contacting/learning more about the vendors:
Cisco Unified CCX Voice Browser (using VoiceXML), automatic speech recognition (ASR), and text-to-speech (TTS) best practices. For specific information on these topics, refer to the Nuance Communications Inc. website at http://www.nuance.com or the IBM Websphere Voice server web page at http://www-306.ibm.com/software/pervasive/voice_server/
Source: UCCX SRND, Preface, Scope
Anthony Holloway
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Patch for alert 1203/0 IP Fragment Overwrite

I was unable to find the patches for the alert 1203/0 IP Fragment Overwrite.
When i go to the site "Microsoft IP Fragment Reassembly Patches".
I was unable to find patch for the Windows XP. If i go to the Windows NT4.0 Workstation i found out that the page cannot be found as well.
I need patch for Windows XP fof alert 1203/0 IP fragment Overwrite.Kindly assist on this please anyone.

The signature fires because traffic matching what it detects is seen.
The vulnerability was disclosed prior to winXP releasing, winXP is not vulnerable to this.
Why 2 winXP endpoints are sending traffic that triggers the signature - don't know - we'd have to look at the traffic that is being passed and match that to the alert that's firing. If you feel that this there is a false positive, I ask that you capture traffic and provide the alert that fires during that capture and either open a TAC case, or submit it here:
http://tools.cisco.com/security/center/ipshome.x?i=12&shortna=ContactUS#ContactUS

Not able to find out the OCT 2012 CPU patch for 11.2.0.3

Hi
I am trying to download the OCT 2012 CPU patch for the 11.2.0.3 to install on Linux x86-64 which is having OS of RHEL 5.7. I am able to get the OCT 2012 PSU patch which include the CPU patch too.
Database 11.2.0.3.4 PSU Patch 14275605, or
GI 11.2.0.3.4 PSU Patch 14275572, or
But I just require only the CPU patch. Can anyone provide me the patch number or some link where I can download the Oracle CPU patch OCT 2012

The given link take to the window where CPU patch for all the quarter available.
The Critical Patch Updates released to date are listed in the following table.
Critical Patch Update Latest Version/Date
Critical Patch Update - October 2012 Rev 1, 16 October 2012
Critical Patch Update - July 2012 Rev 1, 17 July 2012
Critical Patch Update - April 2012 Rev 2, 19 July 2012
If I click on Critical Patch Update - October 2012 its takes to the window for selectin the database version (11.2.0.3). From there it goes to the Patch Set Update and Critical Patch Update October 2012 Availability Document [ID 1477727.1] which I had already checked.
There for the database products it shows the below option.
Table 9 Patch Availability for Oracle Database 11.2.0.3
+*<moderator edit - deleted MOS Doc content - pl do NOT post such content - it is a violation of your Support agreement>*+
It doesnt have the sepreate CPU patch. The below CPU patch is for the OC4J. I had a check.
Thanks
SHIYAS M

Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

There is an issue with the 64 bit Vista, Windows 7 and Windows 8 or 8.1 drivers that causes the spooler to crash with the following HP Deskjet printers:
Deskjet 710
Deskjet 712
Deskjet 720
Deskjet 722
Deskjet 810
Deskjet 812
Deskjet 820
Deskjet 822
Deskjet 1000
The attached file contains a patch for this issue for Vista and Windows 7.
[The patch does not currently work for Windows 8 or 8.1 x64 systems. There are some efforts to address this, if a solution is developed it will be posted here. {Edit - I have not made any progress in getting the patch to work in Windows 8 x64.}]
First make sure the driver for the printer is installed. If the driver has not been installed go to Start, Devices and Printers, Add a Printer, Local Printer, choose the proper port (for USB-Parallel converters the port will likely be USB001: or perhaps USB002: ), Next, click Windows Update then choose HP for the manufacturer and select the appropriate printer.
Apply the patch as follows: Log into the computer with an administrative account. Download the patch by clicking on this link or on the paper clip at the end of this post. Save the patch file to your computer, then unzip it. Next copy the three DLL files to the following directory: %windir%\system32\spool\drivers\x64\3
Note that %windir% is a system variable that points to the location of the Windows directory. For most systems this will be C:\Windows. You can click Start, Computer and type %windir%\system32\spool\drivers\x64\3 in the address bar and it will find the right place.
This can be done from a DOS prompt if DOS is opened with the "run as administrator" command, or from explorer with a copy and paste. Depending on your UAC settings you may need to provide confirmation. Also allow the current files to be overwritten if prompted.
This patch is not required and should not applied to a 32 bit version of Vista or Windows 7.
Thanks to extraordinary Microsoft engineer Alan Morris for guidance for the patch.
Update - the following are more detailed installation instructions:
Download the patch from here. Now click on the file and open it, then extract the patch to some directory that is easy to find. (I use c:\temp. If this directory does not exist you can create it as follows: open the administrative DOS prompt by clicking on Start, All Programs, Accessories, then right click on CMD.EXE and select Run as Administrator. Click in the DOS box then type the following:
MD c:\temp
CD \temp
Now extract the patch files into the c:\temp directory (extract all, chose c:\temp as the destination).
[Update - Windows security settings may prevent these files from being used, please open Computer, type c:\temp in the address bar and then right click on each of the dll files and select Properties. If there is a message in Properties indicating the file was downloaded from the internet and may be blocked then unblock the file before proceeding.]
Next click back in the administrative DOS prompt and type the following: (stuff in green is comments, do not type them...)
DIR *.dll (this is just to verify the files are there, it should list hpvdb720.dll, hpvdb820.dll and hpwm5db1.dll and perhaps others.)
Net stop spooler (makes sure the files are not in use.)
Copy hpvdb720.dll C:\windows\system32\spool\drivers\x64\3 (this is for the Deskjet 710/712/720/722)
Copy hpvdb820.dll c:\windows\system32\spool\drivers\x64\3 (this covers the Deskjet 820 and 822)
Copy hpwm5db1.dll c:\windows\system32\spool\drivers\x64\3(this covers the Deskjet 1000)
Net Start Spooler
Exit
[Edit - note that these DLL files will already be in the directory. You will get a warning asking if it is OK to overwrite the files, say "yes".]
At this point the patch is installed and ready to print.
Note that the printers here do not support USB connections, they have only parallel ports. [Edit - if your printer does have a parallel port use it, this will likely be much less problematic than using a USB-Parallel converter.] If you use a USB-parallel converter make sure it is supported in your operating system. The following posts are flagged with USB-parallel cables that are reported to work in Windows 7.   A driver is required for the USB-parallel converter in addition to the driver for the printer. For supported converters this is typically supplied automatically in Windows 7. Note: the proper port to select for the USB-Parallel converters is often USB001:. I have heard of some cases where the port was USB002: or LPT3: as well. If the port you are using does not succeed (after applying the patch) try changing the port by going to Start, Devices and Printers, right click on your printer and select Printer Properties, then click on the Ports tab.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
This question was solved.
View Solution.
Attachments:
DJ_Patch.zip ‏34 KB

Just want to send a thanks. Purchased a new HP computer with 64 bit Windows 7 and haven't been able to get my 722c to work. This patch worked like a charm!

Custom reporting for UCCX 7

Hello there,
I am looking for easier ways to generate custom reports for UCCX 7, I am asking incase I go away an spend heaps of time programming stored procedures and crytal reports if there is a report pack out there or some documentation to make it a bit easier.
Our call center team leader is asking for reports to be written for the system or modification of existing reports as the ones included are either too crowded with information or do not display what we actually want.
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-qformat:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;}
As an example, there is a report called ‘Agent Not Ready Reason Code Summary Report’, this report lists some not ready codes such as 32756 etc.. (i.e. Pre-defined system codes), however we want to list our own not ready codes as well as remove some of the system ones from the report as we don’t really want them there.
Another example is the Agent state details report, one of the columns is 'Reason Code', this is fine, however it would be nice to have a summary at the end of the report for a total count of each not ready code (with the not ready code name not just the code).
Is there anyone out there who has written/customised reports for UCCX or know where I can find some more documentation? I have searched around but not found anything, Cisco TAC have said that they only deal with the connection of Crystal Reports to UCCX, the coding itself and help with regards to that you are basically on your own with.
Thanks

Hi
There are other ways of reporting, but you are still on your own with it unless you find someone who writes a package. I'm not aware of any...
Re your specific queries though:
‘Agent Not Ready Reason Code Summary Report’ - when running the report, you can go to the 'detailed' tab, and on that tab you can select 'Reason Code' as a filter and pick the codes you are interested in.
Also that same report shows the summary (i.e. totals) of the time in those reason codes doesn't it? So that's what you wanted to see on the other report?
Final point (and this is a common one that comes up) is that for some reason the 'reason' codes only appear as numbers in the DB. There are no lookup tables where you can link them to names for reporting. This basically means the best you can do is to edit the Crystal templates so that the static table listing the codes at the top of the report has the codes you have configured. Obviously this isn't dynamic, but it is easy as far as Crystal goes...
Hope this helps
Aaron
Please rate helpful posts...

Ask the Expert: Cisco Unified Contact Center Express (UCCX) Version 10.0 - Upgrade, Migration, and New Features Overview

With Abhiram Kramadhati
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about the upgrade, migration methods, and new features of the latest released Version 10.0 of Cisco Unified Contact Center Express (UCCX) with Cisco expert Abhiram Kramadhati.
Abhiram will address the following on the latest release of Cisco UCCX Version 10.0:
Installation
Upgrade from previous versions - both Linux and Windows
Migration from MCS to Cisco UCS environment - Different methods and best practices
New features - Overview and limitations
This discussion will center on install and upgrade best practices, changes in hardware support, and migration methods from MCS to Cisco UCS. He can also briefly discuss the new features introduced in 10.0. The discussion focuses the latest versions, but queries about general Cisco UCCX topics can be addressed too if time allows.
Abhiram Kramadhati is an engineer with the Contact Center Backbone group. He has been working with Cisco UCCX since he joined Cisco. During two years at Cisco, he has built his expertise around Cisco UCCX telephony applications, Java Telephony API (JTAPI) integration, Cisco UCCX system behavior, LDAP components, and Cisco UCCX as IP interactive voice response in Unified Contact Center Enterprise (UCCE) environments. He also works on other technologies, including Unified Communications Manager and UCCE. He has been involved in many technical escalations in the Asia Pacific region. Abhiram also holds a CCIE in voice (40065).
For more details about this topic, refer to the recently published Tech-Talk Video and Blog.
Remember to use the rating system to let Abhiram know if you have received an adequate response.
Abhiram might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in the Voice, Video, and Collaboration community, sub-community, Contact Center discussion forum shortly after the event. This event lasts through January 31, 2014. Visit this forum often to view responses to your questions and the questions of other community members.

Hi Anurag,
Thanks for your questions.
1:Is there change in DB architecture as CUIC is the only option as compared to previous linux version UCCX ?
I assume this is from the tables regarding historical data. The database schema essentially remains the same since UCCX 9.0 had CUIC too and we had a seperate DB Space for CUIC and we still continue with that. The traditional historical tables remain and the replication process remains the same too.
2:Is there any version change for Linux OS used as VOS,
The Linux version is Red Hat Linux 5. To be precise:
[root@uccx10pub /]# cat etc/redhat-release
Red Hat Enterprise Linux Server release 5.7 (Tikanga)
3:Is there any API architecture change in UCCX 10 from previous releases ?
I can answer this more of an overview. The only enhancement in the API side is the introduction of REST API step in the script editor. You can now make REST calls from the script and this ofcourse opens up a whole new world of possiblities.
4:Since from UCCX 10 , we can only use either CAD or Finnesse at one time, whats the impact of changing this after some time in production, let say , i used CAD for 2 months and then i decided to move to Finesse, whats the impact ? or is it a smooth change as switching CUIC and HRC in previoius release ?
For the scenario you mentioned, there is absolutely no problem. The point to note is that the Finesse services are activated/deactivated but the CAD desktop services are ALWAYS running. The only condition to keep in mind is that you can use ONLY ONE type of agent desktop at any time. Also if Finesse is not used and CAD operations are used extensively, it is advisable to shutdown the Finesse service.
5:Is 3rd Party UCS hardware supported by UCCX 10 instead of using Cisco manufactured UCS , can i use HP hardware for Virtualisation ?
Yes, it can be used. This is something called as "Third party specs based specification". The most important things seen for compatibility are:
Inter CPU Model
It it is on thVMWare Hardware Compatibilty List
You can get more information about this on the "Can I use this server?" section of UC Virtualized Hardware page:
http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#.22Can_I_use_this_server.3F.22
6:Is Host name change supported?
Yes, the hostname change is supported. The prcocedure is documented in the UCCX 10.0 Administration Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10.0.pdf (Pg 168)
Cheers,
Abhiram Kramadhati

Cisco Provided OS Patches for UCCX 7.0

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