Cisco Secure ACS 3.3(1) - 4.0(1) upgrade problems

Hi all!
I'm having problems upgrading my primary ACS from version 3.3 -> 4.0
I always get the following error message while it's doing the upgrade:
"The CiscoSecure ACS folder appears to be locked by another application: C:\Program Files\CiscoSecure ACS v3.3
Please close any applications...blabla.."
The thing is, I upgraded my backup ACS first and that upgrade worked like a charm.
In both cases, both for the primary and backup I do a remote takeover with Dameware, copied the ACS 4 folder to the hard drive of the server and do the upgrade from that folder.
As I said, the backup server upgrade worked without a hitch.
This is what I've tried:
1. I've verified that NO application is using the ACS 3.3 folder and no explorer window is open on that folder or subfolders.
I verified this by using a small program called Filemon.exe from Sysinternals. According to that program nothing was accessing said folder.
I also verified it again by actually renaming the ACS 3.3 folder after I shut down all the ACS services. I could not rename the folder if the services were started.
2. I've tried to stop the ACS services first and then do the setup, got the same error.
3. I disabled the antivirus software, got the same error.
I'm basically at my wits end now...
I have two options though:
1. Un-install ACS 3.3, do a clean install of ACS 4.0 and import the all data from the backup ACS.
Wouldn't that bring up the primary ACS with the backup ACS config? So I'm guessing I would need to go over it afterwards and do changes where appropriate ?
2. Do a backup of the ACS 3.3 with csutil -b
Uninstall ACS 3.3, do a clean install of ACS 4.0 and import all the data with csutil -r
Would that work? I've seen conflicting information here in this forum, some say it works, other say it doesn't.
I'm pretty much confused why this worked so well on the backup ACS but fails on the primary ACS.
Any help would be greatly appreciated!
Thanks!
Ivar Thorolfsson

Hi,
The folder lock message is often seen if the logs in the ACS directory are too big.
Move the Logs from the following Directories :-
CSAdmin\Logs
CSAuth\Logs
CSDBSync\Logs
CSLog\Logs
CSMon\Logs
CSRadius\Logs
CSTacacs\Logs
Logs
Then try to upgrade.
Regards,
Vivek

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