Cisco Secure ACS not logging correctly

I asked an ACS question in this thread the other day and it got answered so not sure if this is the right thread or not but I couldn't see any ACS questions under the Security or AAA threads.
I'm running 2 ACS 4.2(patch 11) servers and the logging seems to have stopped working. Whilst some events are logged sporadically (some devices in particular consistently work - CatOS switches seem to still log TACACS accounting), the majority of messages I would expect to see in most of the logs are not present.
I have tried changing the frequency of the logging from monthly to weekly to daily and each time I change the frequency its as if some messages that were "held up" suddenly appear in the penultimate log file where they should have been present the whole time.
I can confirm that the ACS server is handling the AAA correctly just that it seems to not log it.
I was thinking about raising a TAC but thought I'd try here first.

Paul
I was browsing by and I want to express our collective thanks to those who raise a question and then come back to post an answer when they have solved the issue. It helps make the forum more useful when people can read about an issue and can read what resolved the issue. And it is even better when the original poster is able to post the solution.
So thanks to you.
HTH
Rick

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Andrew,
Make sure that you not using any Wildcards inplace to IP address in network configuration. Eg using 192.168.*.*
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~JG
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To Whomever Can Assist,
I am running two deployments of Cisco Secure ACS for Windows 4.2 and I can login into the admin web-console just fine. However, when I create a new or test user that mirror my configuration that user cannot login to the admin web-console. The user can login it to devices with the appropriate privileges, but can't administer his/her account within ACS. This has proven very problematic and needs a remedy. Thanks for the assistance.

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The Cisco Secure ACS Access Control Server is probably the worlds best selling remote access security solutions and its quite likely that you're already using it! Wouldn't it be great to know exactly what it was doing? Further still, when you have to provide audit documentation regarding your policies and how effective they are, how long does this take and what valuable data remains locked inside the ACS database and logs?
extraxi offer a range of products that deliver a complete solution for harvesting, managing and analyzing your ACS/SBR log data to meet the increasing demands for regulatory compliance (SOX, COBIT) and overall enterprise monitoring and security.
We are proud to supply customers including Intel, Ford, Lego, T-Mobile, US Dept of State, US Army, British Telecom, First Energy, TNT Express, Kodak and JP Morgan and many more so why not take a look at our industry leading solutions and evaluate the benefits for your organization...
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* aaa-reports! enterprise edition - Automated Reporting
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* csvsync - Automated ACS Database & Log File Collection
csvsync allows you to download CSV log data (RADIUS, TACACS+, Passed/Failed Attempts etc) directly from any number of Cisco Secure ACS servers (Windows & Appliance) via http(s). Version 3.0 now supports the collection of ACS database itself for import into aaa-reports and detailed reporting based on the ACS security policies. Simple, secure and efficient, csvsync is the best solution for harvesting log data from your Cisco Secure ACS servers.
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~BR
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Cisco Secure ACS not logging correctly

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