Cisco service control engine global support

Is there any parties that provide support for service control engine globally? The support coverage is onsite 1st level within 4hrs response time. This is for ISP and deployment will be at international link i.e. hong kong, london, us, singapore etc. Pls do contact me if any. Fazli [email protected]

Answer for Question 1:
http://www.cisco.com/en/US/docs/cable/serv_exch/serv_control/broadband_app/rel355/scabbug/07_SCA_BB_UG.html#wp1069098
Only SurfControl is supported.
Answer for Question 2:
You can see the list of protocols and signatures in SCA-BB. It is under configuration tab in Service config editor.

Similar Messages

Ask the Expert: Configuration and Troubleshooting the Cisco Application Control Engine (ACE) load balancer

With Ajay Kumar and Telmo Pereira
Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about configuration and troubleshooting the Cisco Application Control Engine (ACE) load balancer with Cisco expert Ajay Kumar and Telmo Pereira. The Cisco ACE Application Control Engine Module for Cisco Catalyst 6500 Series Switches and Cisco 7600 Series Routers is a next-generation load-balancing and application-delivery solution. A member of the Cisco family of Data Center 3.0 solutions, the module: Helps ensure business continuity by increasing application availability Improves business productivity by accelerating application and server performance Reduces data center power, space, and cooling needs through a virtualized architecture Helps lower operational costs associated with application provisioning and scaling
Ajay Kumar is a customer support engineer in the Cisco Technical Assistance Center in Brussels, covering content delivery network technologies including Cisco Application Control Engine, Cisco Wide Area Application Services, Cisco Content Switching Module, Cisco Content Services Switches, and others. He has been with Cisco for more than four years, working with major customers to help resolve their issues related to content products. He holds DCASI and VCP certifications.
Telmo Pereira is a customer support engineer in the Cisco Technical Assistance Center in Brussels, where he covers all Cisco content delivery network technologies including Cisco Application Control Engine (ACE), Cisco Wide Area Application Services (WAAS), and Digital Media Suite. He has worked with multiple customers around the globe, helping them solve interesting and often highly complex issues. Pereira has worked in the networking field for more than 7 years. He holds a computer science degree as well as multiple certifications including CCNP, DCASI, DCUCI, and VCP
Remember to use the rating system to let Ajay know if you have received an adequate response.
Ajay and Telmo might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Data Center sub-community discussion forum Application Networking shortly after the event.
This event lasts through July 26, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

Hello Krzysztof,
Another set of good/interesting questions posted. Thanks!
I will try to clarify your doubts.
In the output below both resources (proxy-connections and ssl-connections rate) are configured with a min percentage of resources (column Min), while 'Max' is set to equal to the min.
ACE/Context# show resource usage
                                                     Allocation
        Resource         Current       Peak        Min        Max       Denied
-- outputs omitted for brevity --
proxy-connections             0      16358      16358      16358      17872
ssl-connections rate          0        626        626        626      23204
Most columns are self explanatory, 'Current' is current usage, 'Peak' is the maximum value reached, and the most important counter to monitor 'Denied' represents the amount of packets denied/dropped due to exceeding the configured limits.
On the resources themselves, Proxy-connections is simply the amount of proxied connections, in other words all connections handled at layer 7 (SSL connections are proxied, as are any connections with layer 7 load balance policies, or inspection).
So in this particular case for the proxy-connections we see that Peak is equal to the Max allocated, and as we have denies we can conclude that you have surpassed the limits for this resource. We see there were 17872 connections dropped due to that.
ssl-connections rate should be read in the same manner, however all values for this resource are in bytes/s, except for Denied counter, that is simply the amount of packets that were dropped due to exceeding this resource.
For your particular tests you have allocated a min percentage and set max equal to min, this way you make sure that this context will not use any other additional resources.
If you had set the max to unlimited during resource allocation, ACE would be allowed to use additional resources on top of those guaranteed, if those resources were available.
This might sound a great idea, but resource planning on ACE should be done carefully to avoid any sort of oversubscription, specially if you have business critical contexts.
We have a good reference for ACE resource planning that contains also description of all resources (this will help to understand the output better):
http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/ace/v3.00_A2/configuration/virtualization/guide/config.html#wp1008224
1) When a resource is utilized to its maximum limit, the ACE denies additional requests made by any context for that resource. In other words, the action is to Drop. ACE should in theory silently drop (No RST is sent back to the client). So unless we changed something on the code, this is what you should see.
To give more context, seeing resets with SSL connections is not necessarily synonym of drops. As it is usual to see them during normal transactions.
For instance Microsoft servers are usually ungracefully terminating SSL connections with RESET. Also when there is renegotiation during an SSL transaction you may see RESETS, but this will pass unnoticed for end users.
2) ACE will simply drop/ignore new connections when we reach the maximum amount of proxied connections for that context. Exisiting connections will continue there.
As ACE doesn't respond back, client would simply retransmit, and if he is lucky maybe in the next attempt he will be able to establish the connection.
To overcome the denies, you will definitely have to increase the resource allocation. This of course, assuming you are not reaching any physical limit of the box.
As mentioned setting max as unlimited might work for you, assuming there are a lot of unused resources on the box.
3) If a new connection comes in with a sticky value, that matches the sticky entry of a real server, which is already in MAXCONNS state, then both the ACE module/appliance should reject the connection and that sticky entry would be removed.
The client would at that point reestablish a new connection and ACE would associate a new sticky entry with the flow for a new RSERVER after the loadbalancing decision.
I hope this makes things clearer! Uff...
Regards,
Telmo

How to configure the memory settings based on the number of VSAs for Cisco service control Subscriber Manager?

Hey Good day to all,
please help with this; when installing the Service Control Management Suite Subscriber Manager scms-sm, and at the secound step where you have to determine the system memory settings, there are several attributes to be considered:
the maximum number of the subscribers
with or without qouta manager
number of VSAs used
so, my question is about the memory configuration parameters versus the number of VSAs used, since you must multiply with certain values, set already on a table on the Cisco website, but as shown in the example under the table these values are multiplied to all the attributes except that the example dosn't show the value of the temp-size memory;
so please confirm this to me:
the temporary memory size "temp_size" is not related to the number of VSAs implemented!
this is a screen shot from Cisco website:
thank you in advance for helping

Hi Tessitori,
The best way to cache, index and query that amount of data in Coherence is to use a number of stand alone JVMs (i.e. com.tangosol.net.DefaultCacheServer s) to 'manage' the data. Then access (query) that cache from your application servers instances. For an indexing and querying example take a look at this FAQ item
If you would like to discuss this further please email me at [email protected]
Later,
Rob Misek
Tangosol, Inc.
Coherence: Cluster your Work. Work your Cluster.

Unity Service - Error: Unable to communicate with service control center

Hi Guys,
I have a CUC Cluster of 2 nodes at 9.1.2 I did a Cobra restore and since the cobra I have an issue when I go to Unity Connection Servicability and then
If I go in service Management I have this error : " Error: Unable to communicate with service control center "
I am not the only one who got that Issue.. the documentation is not so clean from cisco..
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-70/110587-cuc-credential-error.html#Controlcenter
Here is what I did and the result
admin:run cuc dbquery unitydirdb select alias, displayname, objectid from vw_user where alias ='adminunity'
alias       displayname objectid
adminunity adminunity   2774a94d-052d-49e9-9288-bf447a4b1532
admin : run cuc dbquery unitydirdb select objectid, userobjectid, credentialtype, encryptiontype from tbl_credential where userobjectid = "2774a94d-052d-49e9-9288-bf447a4b1532"
objectid                              userobjectid                          credentialtype       encryptiontype
1255f7f7-5d15-4406-ab54-df5f248e30bf 2774a94d-052d-49e9-9288-bf447a4b1532 3               3
5ace4b8f-dbeb-4e46-8d7c-146b13db5499 2774a94d-052d-49e9-9288-bf447a4b1532 4               3
admin : run cuc dbquery unitydirdb update tbl_credential set encryptiontype = "3" where objectid ="1255f7f7-5d15-4406-ab54-df5f248e30bf"
admin run cuc dbquery unitydirdb update tbl_credential set encryptiontype = "3" where objectid ="5ace4b8f-dbeb-4e46-8d7c-146b13db5499"
admin:run cuc dbquery unitydirdb select objectid, userobjectid, credentialtype, encryptiontype from tbl_credential where userobjectid = "2774a94d-052d-49e9-9288-bf447a4b1532"
objectid                              userobjectid                          credentialtype encryptiontype
1255f7f7-5d15-4406-ab54-df5f248e30bf 2774a94d-052d-49e9-9288-bf447a4b1532 3               3
5ace4b8f-dbeb-4e46-8d7c-146b13db5499 2774a94d-052d-49e9-9288-bf447a4b1532 4               3
but once I did that, I wasn't able to login anymore with my user, so I put it back to 4.
anyone ?

I make the right configuration of my network (eth0 and eth1) and I reboot my server the start CRS service automaticaly...
The problem is that my server don't stop rebooting automaticaly!!!
In /var/log messages I have this " oracle CSSD failure. Rebooting for cluster integrity" !!!
some one can help?

Cisco Network Control System software

As far as I know, the NCS is an appliance. But today some people told me that he has a copy of Cisco's Network Control System software. I am confused. If what he said is true, can I install the software on the Windows platforms like Win2003 or Win2008?
Thanks in advance.
Robert

Hi Robert,
Here we go
Product Specifications for Cisco Prime NCS
Item
Specification
VMware ESX and ESXi Versions (Virtual Appliance on a Customer-Supplied Server)
If deploying Cisco Prime NCS as a virtual appliance, on a customer-supplied server, one of the following versions of VMware ESX or ESXi may be used:
• VMWare ESX or VMWare ESXi version 4.1
Minimum Server Requirements for Deploying Virtual Appliances
Cisco Prime NCS High-End Virtual Appliance:
• 15,000 lightweight access points; 5000 standalone access points; 1200 wireless LAN controllers and 5000 switches
• Minimum RAM: 16GB
• Minimum Hard disk space allocation: 400GB
• Processors: 8, at 2.93GHz or better
Cisco Prime NCS Standard Virtual Appliance:
• 7500 lightweight access points; 2500 standalone access points; 600 wireless LAN controllers and 2500 switches
• Minimum RAM: 12GB
• Minimum Hard disk space allocation: 300GB
• Processors: 4, at 2.93GHz or better
Cisco Prime NCS Low-End Virtual Appliance:
• 3000 lightweight access points; 1000 standalone access points; 240 wireless LAN controllers and 1000 switches
• Minimum RAM: 8GB
• Minimum Hard disk space allocation: 200GB
• Processors: 2, at 2.93GHz or better
Deploying Cisco Prime NCS Virtual Appliance on CiscoWorks Wireless LAN Solution Engine (WLSE) models 1130-19 or 1133
• Cisco Prime NCS is not supported on the Cisco WLSE hardware
http://www.cisco.com/en/US/prod/collateral/wireless/ps5755/ps11682/ps11686/ps11688/data_sheet_c78-650051.html
Cheers!
Rob

Cisco Unified CCX Engine RE_ENTRANT_ERROR

Hi! I have the following case:
Abonent A calls to route point B that is registered in UCCX as a trigger.
The route point plays greeting and redirects abonent A to cti port C that is controlled by UCCX.
Cti port C calls to operator D. Directory number D has assigned external call control profile.
The external call control profile sends a http request to the routing rules servlet.
The routing rules servlet answers with divert on directory number E. Directory number E is not associated with UCCX resources.
Abonent E answers the call. UCCX drops the call immediately.
In UCCX logs i discovered an error:
Date: Mar 16 17:20:06
Machine Name: ccx105
Severity: Error
App ID: Cisco Unified CCX Engine
Message: : 58: ccx105: Mar 16 2015 10:20:06 AM.788 UTC : %UC_CONTACT_MGR-3-RE_ENTRANT_ERROR: %[exception=java.lang.IllegalStateException: Unsupported re-entrant method call][contact.impl.id=24185/1][UNKNOWN_PARAMTYPE:Contact id=7][contact.type=Cisco Agent Call][contact=CallContact[id=7,type=Cisco Agent Call,implId=24185/1,active=true,state=CALL_ANSWERED,inbound=true,handled=false,locale=en_US,abo][contact.class=com.cisco.call.CallContact][ClusterID=][NodeID=ccx105]: Re-entrancy error
I am failed to find any description for this error. What does it means? Is this case supported by UCCX?

In our case, when we do the backup, it is only 94% completed with the following error:
"ERROR: Unified CCX Cluster View Deamon is not running. The Unified CCX database backup cannot be initiated., Backup Completed..."
The CCXCOMPONENT got the error while the rest of the components succeeded. Any solution?

Follow SAP Active Global Support on Twitter

Dear all,
DID YOU KNOW? There is a new SAP Primary Support TWITTER Channel where you can see the latest news and highlights of SAP AGS Primary Support
http://www.twitter.com/SAP_Gsupport
You may want to visit these blogs:
SAP Primary Support Twitter channel
SAP Primary Support Twitter Channel (Part 2)
For Controlling tweets, these hashtags are available:
Knowledge base Articles #SAP_KBA_CO
Note     #SAP_NOTE_CO
Hot New     #SAP_NEW_CO
Blog     #SAP_BLOG_CO
Hope you will find them useful!
Kind regards
Maria Luisa
Edited by: Maria Luisa Munoz on Dec 16, 2011 1:42 PM

http://service.sap.com/message
(on the left side)
--> speed up processing
(and/or check Note 560499 - Global Support Customer Interaction: Telephone/fax/e-mail)
Markus

Cisco ASA 5505 - problems getting support

My employer has an ASA 5505 device that has been here longer than any body working here. I've tried to get my hands on some updated software or support but to little avail. I've contacted Cisco support online and they keep telling me to contact my Cisco service sales representative. Now that would be fine if anybody could remember who they are. I suspect they are not even in business anymore.
Not particularly helpful at the end of the day.
I am very close to throwing in the towel with this Cisco. All I want to do is upgrade the firmware to address some known issues we are experiencing with our current firmware.
Any other avenues I am missing?

Hi Ferdinand. I don't know what a Smartnet contract is. How do I know if we have one? This ASA basically hasn't been touched for 5 years. Almost the entire staff has rotated through this company since then and nobody knowns anything. I found the invoice for it this morning after accounts searched for it, but it appears to have been purchased from a non services retailer. I contacted them and while they confirm they sold it to us they know nothing about it. They don't offer service.
What are my options?

An error when testing a web service control that takes a complexType argument

i took some wsdl file and generated a web service control in BEA Workshop 8.1.
from the jcx file, i generated the jws test file.
now, the webservice takes in a complex argument as an input. as a result, i added
specialized code in the jws test file to construct the complex type to pass into
the web service control. it compiled/built fine. but when i do the actual testing,
i get the following error:
java.lang.NullPointerException
at com.bea.xml.marshal.AtomicValueMPlan.marshal(AtomicValueMPlan.java:90)
at com.bea.xml.marshal.BaseMPlan.marshal(BaseMPlan.java:337)
at com.bea.xml.marshal.MarshalContext.writeElementObjectOrHref(MarshalContext.java:426)
at com.bea.xml.marshal.BaseMPlan.writeValueUsingStrategy(BaseMPlan.java:307)
at com.bea.xml.marshal.BaseMPlan.marshal(BaseMPlan.java:349)
at com.bea.xml.marshal.MarshalContext.writeElementObjectOrHref(MarshalContext.java:426)
at com.bea.xml.marshal.BaseMPlan.writeValueUsingStrategy(BaseMPlan.java:307)
at com.bea.xml.marshal.BaseMPlan.marshal(BaseMPlan.java:349)
at com.bea.xml.marshal.MethodMPlan.marshal(MethodMPlan.java:260)
at com.bea.wlw.runtime.core.dispatcher.DispMessage.marshalXml(DispMessage.java:386)
at com.bea.wlw.runtime.jws.call.SoapCall.<init>(SoapCall.java:150)
at com.bea.wlw.runtime.jws.call.SoapHttpCall.<init>(SoapHttpCall.java:61)
at com.bea.wlw.runtime.core.control.ServiceControlImpl.invoke(ServiceControlImpl.jcs:559)
at com.bea.wlw.runtime.core.dispatcher.DispMethod.invoke(DispMethod.java:359)
at com.bea.wlw.runtime.core.container.Invocable.invoke(Invocable.java:420)
at com.bea.wlw.runtime.core.container.Invocable.invoke(Invocable.java:393)
at com.bea.wlw.runtime.jcs.container.JcsProxy.invoke(JcsProxy.java:387)
at $Proxy8.DocLitQueryByExample(Unknown Source)
at doc_lit_bs.bs_doc_litControlTest.DocLitQueryByExample(bs_doc_litControlTest.jws:31)
i checked the line of code in the jws file and it looks like this:
public doc_lit_bs.bs_doc_litControl.ListOfSampleAccount DocLitQueryByExample(java.lang.String
AccountName)
doc_lit_bs.bs_doc_litControl.ListOfSampleAccount response;
doc_lit_bs.bs_doc_litControl.ListOfSampleAccount ListOfSampleAccount =
new doc_lit_bs.bs_doc_litControl.ListOfSampleAccount();
doc_lit_bs.bs_doc_litControl.Account account = new doc_lit_bs.bs_doc_litControl.Account
account.Name = AccountName;
ListOfSampleAccount.Account = account;
response = bs_doc_litControl.DocLitQueryByExample (ListOfSampleAccount);
/* line 31 */
return (response);
what could be the problem? and how may i resolve this? any help is greatly appreciated.

Hello,
There was an NPE problem reported and resolved (CR117566) concerning
using "mixed" ComplexType, something like:
<?xml version="1.0"?>
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema";>
<xs:complexType name="fooType" mixed="true"/>
<xs:element name="root" type="fooType"/>
</xs:schema>
Generally speaking, an NPE will be a bug. Can you provide an small
example that generated the NPE to the support team, it would be very
helpful in resolving this issue.
Thanks,
Bruce
Bolei wrote:
>
i took some wsdl file and generated a web service control in BEA Workshop 8.1.
from the jcx file, i generated the jws test file.
now, the webservice takes in a complex argument as an input. as a result, i added
specialized code in the jws test file to construct the complex type to pass into
the web service control. it compiled/built fine. but when i do the actual testing,
i get the following error:
java.lang.NullPointerException
at com.bea.xml.marshal.AtomicValueMPlan.marshal(AtomicValueMPlan.java:90)
at com.bea.xml.marshal.BaseMPlan.marshal(BaseMPlan.java:337)
at com.bea.xml.marshal.MarshalContext.writeElementObjectOrHref(MarshalContext.java:426)
at com.bea.xml.marshal.BaseMPlan.writeValueUsingStrategy(BaseMPlan.java:307)
at com.bea.xml.marshal.BaseMPlan.marshal(BaseMPlan.java:349)
at com.bea.xml.marshal.MarshalContext.writeElementObjectOrHref(MarshalContext.java:426)
at com.bea.xml.marshal.BaseMPlan.writeValueUsingStrategy(BaseMPlan.java:307)
at com.bea.xml.marshal.BaseMPlan.marshal(BaseMPlan.java:349)
at com.bea.xml.marshal.MethodMPlan.marshal(MethodMPlan.java:260)
at com.bea.wlw.runtime.core.dispatcher.DispMessage.marshalXml(DispMessage.java:386)
at com.bea.wlw.runtime.jws.call.SoapCall.<init>(SoapCall.java:150)
at com.bea.wlw.runtime.jws.call.SoapHttpCall.<init>(SoapHttpCall.java:61)
at com.bea.wlw.runtime.core.control.ServiceControlImpl.invoke(ServiceControlImpl.jcs:559)
at com.bea.wlw.runtime.core.dispatcher.DispMethod.invoke(DispMethod.java:359)
at com.bea.wlw.runtime.core.container.Invocable.invoke(Invocable.java:420)
at com.bea.wlw.runtime.core.container.Invocable.invoke(Invocable.java:393)
at com.bea.wlw.runtime.jcs.container.JcsProxy.invoke(JcsProxy.java:387)
at $Proxy8.DocLitQueryByExample(Unknown Source)
at doc_lit_bs.bs_doc_litControlTest.DocLitQueryByExample(bs_doc_litControlTest.jws:31)
i checked the line of code in the jws file and it looks like this:
public doc_lit_bs.bs_doc_litControl.ListOfSampleAccount DocLitQueryByExample(java.lang.String
AccountName)
doc_lit_bs.bs_doc_litControl.ListOfSampleAccount response;
doc_lit_bs.bs_doc_litControl.ListOfSampleAccount ListOfSampleAccount =
new doc_lit_bs.bs_doc_litControl.ListOfSampleAccount();
doc_lit_bs.bs_doc_litControl.Account account = new doc_lit_bs.bs_doc_litControl.Account
account.Name = AccountName;
ListOfSampleAccount.Account = account;
response = bs_doc_litControl.DocLitQueryByExample (ListOfSampleAccount);
/* line 31 */
return (response);
what could be the problem? and how may i resolve this? any help is greatly appreciated.

Generic Service Control WSDL

Okay, so we are running into a little problem on my program. I will do my best to explain how it is all put together without being too confusing.
We are designing a WebService for WLS 9.2 that will be used to start JPDs on WLI. These JPDs will be modeled after a generic JPD that will have a "start" method. We used this JPD to create a WSDL that was then used to generate a ServiceControl for our WebService. The actual JPDs will be registered with ALSR and will not be necessarily know until runtime.
Hence, our service will lookup the endpoint for the JPD from the registry using some search criteria. This works!!! The WebService will then set the endpoint for the generic control to the endpoint the was retrieved from the registry. Finally, the WebService will use the control to call the "start" method on the control.
Okay, so we have gotten this working when deploying to the server from Workshop. And we were able to get it to work when we export the EAR from Workshop and upload the ear. However, dude to some CM requirements and the way we are handling that aspect of deployment, we were using Ant to build the EAR. We figured out that our Ant script was ignoring some steps in creating the files.
We then tried to use the Workshop exported Ant script, but those don't work for us. There is some classpath problem, and such that makes it not work.
So to make a long story even longer. Has anyone else tried to develop a generic WSDL to a "class" of services and call those services by setting the endpoint for the service via a control? It appears that this may or may not be supported in WLS 9.2.
Any thoughts?

Hi Debbie,
When you created the service control did you choose the option to generate xmlbean types for the service or did you generate jax/rpc types ?
Can you send the service, wsdl and control to me via email at akraj_at_yahoo.com ?
cheers
Raj

Workshop 10.0.1 - Generating service control from a WSDL file

Hi!
I've been familiarising myself with Workshop (version 10.0.1).
There is a feature that allows the generation of a web service control by right-clicking a WSDL file (Web Services > Generate Service Control).
This process creates a jar file containing the WSDL's complex type.
My only problem with this is that the jar uses the namespaces as package names (for example: www.openuri.org will be converted into an org.openuri package).
I've been searching for a way to customize the package names, but I've been unable to find it. We previously used Axis to generate a web service client, and we ran an Ant task that could map namespaces to packages.
Would there be a way to achieve this in Workshop?
Thank you!

Hi
This is a known issue and a limitation. Service controls doesn't honor xsdconfig files when generated from wsdl file.
We have an enhancement request CR307698 pending to address this issue. It looks like it's a big change in code to get this working so it is being looked at in the next release.
Also, you can call BEA support / create a case in future and request status on this CR anytime.
Vimala-

SERVICE CONTROL MANAGER

The Diagnostic Service Host service failed to start due to the following error:
   The account specifield for this service is different from the account specifield
   other service running in the same process.
   - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2014-05-07T19:04:21.030189900Z" />
<EventRecordID>555930</EventRecordID>
<Correlation />
<Execution ProcessID="868" ThreadID="5052" />
<Channel>System</Channel>
<Computer>PC001</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">Diagnostic Service Host</Data>
<Data Name="param2">%%1079</Data>
</EventData>
</Event>

Hi donm12,
Please offer us more information about the event ID, in your case it must your google related application or service can’t started, please contact your soft vendor for the
further help.
The third party similar issue article:
Troubleshooting ‘At least one service or driver failed during system startup’
http://networkadminkb.com/KB/a148/troubleshooting-at-least-one-service-driver-failed.aspx
I’m glad to be of help to you!
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that you completely understand the risk before retrieving any software from the Internet. ***
We
are trying to better understand customer views on social support experience, so your participation in this
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Thanks for helping make community forums a great place.

Service control manager error, event 7011

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7011</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2014-08-27T11:43:13.853282700Z" />
<EventRecordID>33762</EventRecordID>
<Correlation />
<Execution ProcessID="668" ThreadID="208" />
<Channel>System</Channel>
<Computer>UTKARSH-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">wuauserv</Data>
</EventData>
</Event>

Hi utkarsh,
Based on the information you provided, the “ Service Control Manager“ is responsible for this. In this case, I would suggest to run System File Checker to fix this.
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files, you can do it in this way:
1.Open an elevated command prompt: type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator.
2.and then type: sfc /scannow hit enter.
Or you can follow the article below to fix this:
http://support.microsoft.com/kb/929833
Regards
Wade Liu
TechNet Community Support

Cisco Wireless Control System need wireless Lan Controller ?

Cisco Wireless Control System need wireless Lan Controller , for Rogue detection

Hi Joao,
The WCS is used in conjuntion with the WLC (Wireless Lan Controller) for Rogue Detection. It is not a must for this function but more of an add-on :)
The Cisco WCS is an optional network component that works in conjunction with Cisco Aironet Lightweight Access Points, Cisco wireless LAN controllers and the Cisco Wireless Location Appliance.
From this doc;
http://www.cisco.com/en/US/products/ps6305/index.html
Overview of WCS
The Cisco Wireless Control System (WCS) is a Cisco Unified Wireless Network Solution management tool that adds to the capabilities of the web user interface and command line interface (CLI), moving from individual controllers to a network of controllers. WCS includes the same configuration, performance monitoring, security, fault management, and accounting options used at the controller level and adds a graphical view of multiple controllers and managed access points.
WCS runs on Windows 2003 and Red Hat Enterprise Linux ES 4.0 and AS 4.0 servers. On both Windows and Linux, WCS can run as a normal application or as a service, which runs continuously and resumes running after a reboot.
The WCS user interface enables operators to control all permitted Cisco Unified Wireless Network Solution configuration, monitoring, and control functions through Internet Explorer 6.0 or later. Operator permissions are defined by the administrator using the WCS user interface Administration menu, which enables the administrator to manage user accounts and schedule periodic maintenance tasks.
WCS simplifies controller configuration and monitoring while reducing data entry errors with the Cisco Unified Wireless Network Controller autodiscovery algorithm. WCS uses the industry-standard SNMP protocol to communicate with the controllers.
From this good doc;
http://www.cisco.com/en/US/products/ps6305/products_configuration_guide_chapter09186a00806b7270.html#wp1131195
Detect and Locate Rogue Access Points
From this WCS doc;
http://www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a00806f070a.shtml#new5
Rogue Detection under Unified Wireless Networks
http://www.cisco.com/en/US/tech/tk722/tk809/technologies_white_paper09186a0080722d8c.shtml
Hope this helps!
Rob

Does Cisco MOC RCC Plug-in support Windows 7 64bits?

Hi,
I tried to install the Cisco_MOC_RCC_Plug-in.msi on a Windows 7, 64 bits. (CUPS is 7.0.8, the plug-in is coming from the CUPS server)
I use the command line, I receive the installation windows, do a complete install. But, after I don't see the Cisco Phone Selection tab in the MOC.
The same steps works properly on Windows XP, 32 bits.
I verified the Cisco document but they never mention the OS supported by the RCC plug-in.
Does Cisco MOC RCC Plug-in support Windows 7 64bits?
Thanks

Hi,
Actually, it is mentioned on the CUPS server itself on the page of the plug-in download (CUPS Server admininstration > Applications > Plugins > ..).
Here is a copy/paste from CUPS 8.0.4.x -
"The Cisco Unified Presence Microsoft Office Communicator (MOC) 2007 Remote Call Control plugin allows MOC users to select which phone line they wish MOC to control. When installed, the plugin will expose a CUP web page within the MOC application where users can change their current MOC phone line of control. This version is supported on Microsoft Windows XP/Vista"
Although it doesn't mention windows 7 (32/64) (meaning dev team haven't tested it to certify), please feel free to give it a try.
Thanks

Cisco service control engine global support

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