Cisco social miner facebook issue

i had configured a facebook fan page feed in social miner and authenticated successfully.I then added it to a campaign. after that i posted a comment on the facebook wall. I couldn't get any details from cisco social miner when checking for the results in home page for selected campaign
can anyone help me in resolving this issue? Any feedback would be appreciated?

Hello Fayiz,
What is the version you are using?
Regards,
Shabeer

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Cisco social miner

Hi team
My client would like to implement social miner CCX 9.x but their concerns are that the server sits on the internet facing zone DMZ and the data base that house the transcript for web chat resides in the DMZ instead of the secured zone.
Any suggestions out there from any experts will be appreciated.
Sent from Cisco Technical Support iPad App

Hello Fayiz,
What is the version you are using?
Regards,
Shabeer

Cisco Social Miner 9.0 with CCX multisession chat

Hi There
We are currently testing Social Miner with a customer customer and would like to know the following below
When the Agent start a chat session with a customer the "login-user-id" is shown to the custome.r Can we rather get the “Display name displayed in the web chat instead of the “login user-id” (as it is now).?
Can we "promote” if the chat its open or not ,"sort of a trigger point" that should be as if the agent is logged into social miner, then pushing information to the chat web site that it is open and should be seen by end-user that the chat is available before they submit their issue ?
Before UCCX 10.5 We want to use a Single CAD client using multi chat windows in the integrated webrowsers. Of course we will use several Chat Agent-id's one per chat session. We know that in UCCX 10.5 there will be support for “multisession chat" but until then we want to use several webbrowsers in the CAD for chat
Question: is this possible?
rgds Mikael

Hi Mikael,
For Multisession you will need SocialMiner 10.5 with CCX 10.5. SocialMiner 9 will not work for multisession.
Please find the answers to your questions below -
1) We are working to deliver the feature to set aliases for agent which if set will land up in the customer page instead of the login id.
2) We don't have the auto trigger, what we have is a auto answer which suggests that no agent is available currently. This is notified as soon as customer sends the issue request.
3) We don't support this. However you can play with browser profiles and can launch multiple browser instances in different profiles and have multiple logins on stand alone browsers. This is not tested and I am not sure if the feature will work end to end.
Thanks and Regards,
Praveen

Social Miner 9.0 Facebook Reply error

Hi,
We have completed the Social Miner installation as well as have configured the Facbook Fanpage and twitter feeds. We have installed the latest COP file for version 9.0.1 as well.
The problem we are facing is that we are able to see only the feeds from Facebook but we are not able to reply. We get the error in Firefox as there was an error posting the comment on facebook.Unknown Third party error.
I have attached the error. Please advise if thisis an authentication issue or if its better to open a case with TAC?

It is a defect CSCuo95524
The reason: – FB changed their permissions so:
Symptom:
User tries to reply to a Facebook post, or like or unlike a post, and gets the following error: "There was an error posting the comment to Facebook Unknown Third Party Error"
Conditions:
SocialMiner Facebook feed authenticated to Facebook page using Facebook Admin user.
Workaround:
Facebook has changed their permissions. To work around the problem, create a new Facebook user who has permission to post to the page, but is not an admin user. Reauthenticate the SocialMiner Facebook feed with this new user.

Social miner + CCX chat configuration

hay
i integrated cucx with social miner ver 9
the integration is fine
after fill in the html web i recive the massege "All customer care representatives are busy assisting other clients. Please continue to wait or try again later."
in the campaign feed, the social contact is going up every massege ,and the agent desktop web page is login status
the issue is that i dont c the chat working in the agent desktop at all
i dont recive nothing....like somthing is missing......
any ideas???
tk
shoham

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

Ordering Social Miner

Ok, following the CCX Ordering Guide, Social Miner needs to be ordered with the following part number:
CCEH-CCP-SVR-LIC
However this part is showing Invalid when we attempt to order it. Is there a top-level part # that this needs to be ordered under?
Thank you.

Yes, you need to order IPCE-SVR-ADDON as the top-level part. We have pricing details including screenshot in the partner community:
https://communities.cisco.com/docs/DOC-18916

Social Miner Chat support

Hi
On release notes it is said that Social Miner-UCCX chat (officially) only supports IE 10-11 and Firefox Enhanced Support Release 31.
These days, other browsers like Chrome, have a big chunk of the market and since Social Miner uses JQuery we would like to know why is this limitation is in place.
Thanks
Alex

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

BU Stance on CUIC and Social Miner (CCX Web Chat) on BE6000

Could the BU give the field some clarification on support of both CUIC and Social Miner (for Web Chat) co-resident on the BE6000 platform? Both applications require VMs and are a part of the CCX 9.0 release. These applications are not mentioned in the "gang of eight," however one could argue they do fall under CCX.

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

UCCX 10.5 and Social Miner?

Hi
I know that the web chat features of 10.5 run on the social miner platform that ships with CCX once the server license has been acquired. Does this license let you leverage the other features of social miner like Facebook/Twitter/RSS Campaigns? Or is it just limited to web chat?
Thanks

Did you ever find out more info on this, or are you still stuck on it?

I have an 6 year old mac mini having issues. I can turn it on, get the apple logo and blue screen and nothing else.....help!!

i have an 6 year old mac mini with issues that started two weeks ago. I can turn it on , get blue screen and turning circle and nothing else......help !

Hi,
Have you tried some of these? http://support.apple.com/kb/ht1533
The first things I would try would be to press shift during start up, this will boot into safe mode.
I think you'll need to purchase a copy of Snow Leopard to re-install the OS.
There's another couple of suggestions here; http://support.apple.com/kb/TS1417 where you can boot into single user mode and look at repairing disk permissions if that's the problem.
I would hope that if you could boot into safe mode or single user mode, then that may automatically rectify your current issue. If not, then I'm pretty certain that a fresh install will be the ultimate answer.

IPad Facebook issues with Safari

Upgraded our iPad2 to 5.0.1 and when we now access Facebook via Safari, the video in Facebook now loads over the text.
According to a Genius Bar guy at our local Apple store, this is a Facebook issue. I don't want to use the new Facebook app as it's still quite buggy.
Any suggestions for accessing Facebook with Safari?
Thanks.

This is all on Facebook's code. There is nothing you can do from the iPad other than to contact Facebook support and tell them about it.
I use the Facebook app frequently and I don't find that it's that buggy. It's not perfect by any means, but it's OK. But I generally do prefer the web version.

UCCX Chat with Social Miner

Hello,
I have been testing UCCX 9.0 Chat functionality integrated with Social Miner, and found the following things:
There is a way to configure UCCX in such a way that, Chat sessions will not be presented to Agent, if that Agent is already on a Voice Call. This is ok.
But when testing inverse, I have found that, when Agent is having an active Chat session, the Voice call is still presented to operator if he/she were in Ready state. So Agent should manually set the Voice state to Not Ready each time, so that when chatting the new voice calls will not get to him.
Well, is there a way to tell UCCX not to send new Voice calls to Busy with Chat Agents automatically, so that Agent will not have to change the state manually each time as the new Chat session is presented?

Hi,
In UCCX, Voice calls always takes the priority over the email\chat. Inoreder to not get the Voice Calls Agents have to manually Push themselevs to Not-Ready state.
Thanks,
Anand
pls rate helpful posts !!

Social Miner - UCCX and position in Chat queue

Hi
Position in queue for web chat customer. It is possible?
UCCX is integrated with Social Miner for webchat.
Alex

its not available in UCCX - 10.6 , May be in future release

Facebook Issues Etc.

First of all i am trying to conact blackberry support here for Facebook issues i am experencing however when i try to submit the fourm i get this error Please correct the following item(s):Please provide a valid Blackberry Smartphone PIN I have entered my PIN twice now "correctly" and still get the same error. this is the message i am trying to send through if anyone can give me some pointers
I recently downgraded my OS from 6 to 5 for numerous reasons that would take up this whole message, Anyways now every time i open facebook there is a delay of about 10-15 sec, also when the app finally opens it is unresponsive for about 20-30 secs. Also it freezes constantly i do not have this problem on OS 6 however i will not return to that OS! i have tried about everything deleting the app and re-installing via blackberry app world, re-installed via blackberry app world on PC also via an OTA link, i have flashed the blackberry with the newest OS 5 and the oldest version of OS 5 and a few in between with the same results. need help ASAP! I have also tried all the troubleshooting measures posted by knottyrope.

b2sing4u wrote:
No, I'm just using the ZOOM in the Accessibility Settings for MAC.
I FULLY understand the pics you've provided.
However, whether in Safari, Chrome, or Firefox, the Flash Settings Window
WON'T even allow me to "Select" anything!
For help with Flash settings, see http://tinyurl.com/3dxvkk
If the problem is not with the way you are trying to use Flash, there may be something wrong with your Mac's software. One of several troubleshooting and repair steps may help you.
(1) Use your Mac's Disk Utility to repair permissions and then test again.
(2) If the problem persists, download the latest Flash Player from the Adobe link for your OS:
http://get.adobe.com/flashplayer/otherversions/
If the downloaded file is later than the version shown in Safari > Help > Installed Plug-ins, install the update, repair permissions one more time, and then test video again.
(3) If your problem remains, use your  >Software Update... menu command to verify that your Apple software is up to date. If you apply any later Apple updates, repair permissions after the updates are complete, and then test whether video works now.
What are my options IF I wanted you to SEE what I'm talking about?
You can add Images (and bold, colored, and other formatting) to your post in Discussions using the info here:
http://discussions.apple.com/thread.jspa?threadID=121950
To use the "Small" version of your example, you can copy and add this line to your post:
<img src="http://farm5.static.flickr.com/4142/4800223870f130d078dbm.jpg">
to see this image:
As Ralph notes earlier, it looks like yours should work barring the software problem possibility.
Thanks!
You're welcome!
We will watch for your status update.
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.4) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
LED Cinema Display G4 PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

Mac mini having issues with system preferences retaining settings

Mac mini having issues with system preferences retaining settings; this was present with Mavericks and now Yosemite after installation. Did try removing com.apple.systemprefs.plist file (library/preferences folder) to trash, but couldn't find it in trash in order to empty it. Upon reboot the file is still missing. Please don't suggest reloading Yosemite, have very slow internet connection, Yosemite took 7-8 hours to D/L.
Any troubleshooting suggestions out there? thanks

Well, I'd open Font Book, it's included with OSX, & see what it says for Validate & Duplicates.
I would also like to add I am new to Apple computers and I'm doing my best to stay up to par with whats what and understanding!
No problem, we were all new to everything once, do let us know if you need more help or clatification.

Cisco social miner facebook issue

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