Cisco Superviser Desktop - JRE 6.31 Requirement Outdated

Per the desktop security admin, we can no longer have JRE 6 in our environment. We are now on 7 update 25.
Is there an update to either ignore the JRE version check or at least allow Java 7 + to be an accepted envionment.
Otherwise, what mechanism does Cisco have in place to keep no longer secure Java Versions from being required.
See screenshot

Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download IPhoto Library Manager 4 for OS XC 10.6.8 and iPhoto 8.1.2 and later or iPhoto Library Manager 3 (for OS X 10.5.8 and iPhoto 7.1.5 and earlier) and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu (iPLM 3) or Library ➙ Rebuild Library menu (iPLM 4) option.
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.

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Hi Bro
When a Secure Desktop environment is created, an encrypted file space is generated in the Cisco ASA. The file space starts small and grows to a maximum of 2GB, depending on the applications loaded from their default locations whilst operating within Secure Desktop.
For further details on this, please kindly refer to https://supportforums.cisco.com/docs/DOC-1247#Q_How_big_of_a_partition_on_the_hard_drive_does_CSD_create
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Agents don't appear in Cisco Supervisor Desktop (CCX 7.01 SR5)

Hi all,
I have a problem with CSD and CAD applications. My problem is although we have an agent logged into the CAD, I cannot see it from th Cisco Supervisor Desktop. I have reviewed the connectivity between Cisco Agent Desktop machine and CCX Server and from Cisco Supervisor Desktop and CCX Server (performing telnets between machines).
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I have installed Cisco Security Agent 5.02 on both CCX Servers.
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This has been identified as a known issue documented under Cisco Bug ID: CSCtd75811. This problem is the same as that documented in CSCtd07195 for CAD Enterprise. http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd75811 (Registration required).
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Hi all,
I wonder about numbers in real time display in Cisco Supervisor Desktop. There are many statistic number for example : Call Handled, Max Talking, Avg Talking, Max Ready, Total Ready, Call abandoned, etc. Is there any way to reset those numbers back to zero? Please let me know.
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Joe,
I haven't tried that, but I'm very skeptical. The CAD Agent gets stats from two places - CTIOS and RASS. RASS keeps the call log information in a SQL Desktop Engine database.
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Hi there,
I am having an issue whilst using Cisco Agent Desktop Version 7.0. If I use a cisco IP Communicator ( softphone) i get following message, "Login failed due to a configuration error. Please ask you system administrator to associate your phone with the RM JTAPI Provider user ID according to the instructions in the admin guide".
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Hi
In your AppAdmin pages on UCCX, in the Unified CM Configuration screen, there is an 'RM' user defined.
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Hi Nick,
Check this bug:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd75811
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
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I have a customer using Cisco Supervisor Agent and Cisco Agent Desktop. In the Supervisor Desktop, the Barge and Interrupt features are grayed out for active agent calls.
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Hi Jonathan ,
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We have roughly 20 agents using Cisco Agent Desktop version 85.1.417 and I have one that when she clicks the phone button to answer a call she gets the error: "The agent- or workflow-initiated action request failed."
I reinstalled the program, but she still receives the same error. What could be causing this problem?

This is what I found in the log:
2014-10-06 08:59:46:838 INFO VOIP2021 Desktop monitoring enabled for extension [9214].
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2014-10-06 09:13:42:458 INFO PD4002 error while answering call ICDJtapiCallControlChannel (answer) error, invalid callId (17781669 != 37533406)
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Image 1:
Image 2:
Image 3:

Hi Anand,
I've looked at the historical reports. Nothing weird there. The 14 minute call came directly from outside, no transfeer or anything. And even if this was the case then the 2nd longest inbound call is 8:30 and not 3:08. Also if you take the sum of all inbound call times you get almost 55 minutes. The difference is too much as the Toal Talking time displayed is 7:22. Also from the supervisor tool I do see the correct numbers.
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We have Cisco supervisor desktop where supervisor can see user in team state but not in team summary?? Any clue why is could be happening??
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Thanks!

Hi David,
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/csd85ccxug-cm.pdf
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I have the following error when i install the Cisco Agent Desktop application(CAD) with version 7.02 release 3 and i am using cisco call manger 4.2(3) and IPCC Enterprise version (7).

file that is creating the error is put down during the base install of the agent/supervisor package. This file lives in the c:\windows\system32 directory once the install is completed correctly. I would recommend that you use the add/remove program tool in windows to remove the agent software first. Second, remove the supervisor if installed. Last would be to remove the agent base software. Once removed, you can remove the Cisco directory under c:\program files. Reboot the desktop system and reinstall.

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Hi team.
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ErnestoG

Hi Ernesto,
Did you click or selct the Specific Agent\Inbound call which is currently being handled by the Agent. From the Screenshot you have attached (first one) doesn't look like the call has been selected.
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Anand
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Hi all,
i am using IPCC version 4.0.5 and Cisco Agent desktop client is installed on the windows XP machine
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CAD for IPCCX v4 does not support windows 7. See compatibility matrix:
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Brian
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Cisco Superviser Desktop - JRE 6.31 Requirement Outdated

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