Cisco support for Single Inbox Feature in Exchange 2003 for Unity Connection 8.5

Hi There,
Does Cisco support a Unity Connection 8.5 solution/design with the Single Inbox Feature (for Unified Messaging) configured with Exchange 2003, or does it support the Single Inbox feature on Exchange 2010 only?
Thanks

Thanks Anthony - I just found an updated doco that confirms that.

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Unity Connection 8.5.1ES16.11900-16 upgrade for Single Inbox with Exchange 2007 ?

Hello friends,
I'm currentely running Unity Connection 8.5.1ES16.11900-16.
I would like to use the single inbox feature with Exchange 2007.
It is in the documentation that we need at least Unity Connection 8.5(1) Service Update 1 (UCSInstall_UCOS_8.5.1.11900-21.sgn.iso).
I downloaded, checked MD5 but when searching on the FTP directory it won't accept it (No valid upgrade options were found). Is this a supported upgrade?
Same happens with the localization file in Portuguese that i need to install: uc-locale-pt_PT-8.5.1.1-16.cop.sng ...
Please can you give me some hints about what I may be doing wrong?
Thank you very much and warm regards,
met

Hi Met,
Hope all is well
I think you are hitting this caveat. Although the numbers don't match exactly I'm
pretty sure you will need to wait for an 8.5.1.12xxx.x ES
If the Connection server is running an engineering special with a full Cisco Unified Communications
Operating System version number between 8.5.1.11001-x and 8.5.1.11899-x, do not upgrade the server
to Connection 8.5(1) SU 1 because the upgrade will fail. Instead, upgrade the server with an ES released
after 8.5(1) SU 1 that has a full Unified Communications OS version number of 8.5.1.12xxx.x or later
to get the SU 1 functionality.
http://www.cisco.com/web/software/282074295/44508/851su1cucrm.pdf
Cheers!
Rob

Business Package for Communication with NW04 and Exchange 2003?

Hi, we are evaluating opportunities to realize a groupware integration in the SAP Portal EP60SP2. A upgrade to Netweaver is planned, so the possible solution should work with Netweaver too. Our Exchange version is 2003.
I'm thinking about the standard SAP Groupware-Integration in combination with the Business Package for Communication.
Has anyone expirences with the Business Package for communication, Netweaver and Exchange 2003, yet?
I know, it's not officially supported, but maybe it works.
With the OWA-iViews we've got problems to implement our Styleguide and to devide into different iViews. The informations shown in the iViews of the Business Package are adequate and we would save ActiveX.
Is there another solution that works?
Are there other iViews from 3rd party developers, that show Outlook informations? Has anyone realized something like this in a project yet?
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Sandra

Hi Sandra,
Please note that the Business Package for Communication was only available for SAP EP 5.0. Newer releases of SAP EP contain the groupware (GW) functionalities and some GW iViews automatically as soon as KM is installed with the EP. The integration with MS Exchange 2003 should work. If you look for iViews such as Send EMail, Create Appointment, Show availability and Room Calendar, you can use the iViews shipped by SAP. If however you need the EMail inbox or the personal calendar and tasks, then the native OWA iViews are the way to go. For further details please refer to the SAP NetWeaver admin guide http://help.sap.com/saphelp_nw04/helpdata/en/0c/30d624a0fae949902f7a4b2a8f98bd/frameset.htm.
Hope that helps
Christian Stadler

Any ideas for how to sync to Exchange 2003 - contacts and calendar

Hi
I am still searching for a mechanism to give me the sync solution I want, which is as follows:
At work I have a PC running Outlook 2003 via an Exchange Server 2003 setup.
At home I have an iMac running Snow Leopard
In the middle I have an iPhone 3G
I want to sync Calendar and Contacts across all three machines.
I want to sync work email between the Exchange server and the iphone, but do NOT need this to sync on my iMac at home
That's it.
At the moment I can sync email, calendars and contacts successfully between the Exchange server and iPhone, using the over-the-air Exchange Sync on the iPhone. But sadly my iMac will not sync contacts and calendars to the exchange server 2003 as Snow Leopard only supports exchange 2007.
Ironically (because I don't need this bit to work) I have managed to get my iMac to sync with my Exchange server EMAIL, by selecting the Exchange IMAP option when setting up the mail account on my iMac (as opposed to the Exchange 2007 option). However, I cannot get iCal or Address book to sync with Exchange 2003, regardless of the options I select when setting up the new accounts in Address book or iCal. I guess these just do not work with Exchange 2003
I know that I cannot use mobileme as a solution, as you cannot have two over-the-air syncs going on, and I need to maintain my iphone link to the exchange server via activesync
I also know that using itunes to sync via the cable will not work, as this creates separate contacts and calendar files on the iphone and so does not provide the syncing solution I seek.
I have tried using google to act as the middle man between my iMac and Exchange server data - getting the iMac to sync to Google Calandar and Google Address Book, and then using a third party piece of software called gsyncit to sync from google to the .ost outlook file on my PC workstation. This works some of the time, but keeps crashing and leaving me with multiple duplicates to have to sort out - much too much hard work on a regular basis.
So I still do not have a solution. Unfortunately upgrading to Exchange server 2007 is not a solution.....
Any new ideas out there
Thanks

I don't think there will be a solution to this. Exchange 2003 just isn't supported.

Can't create a MWI using primary extension for a user having an alternate extension in Unity Connection 10.5.1

In Unity Connection 10.5.1...
Why can't I create a MWI specifying UsePrimaryExtension (true) when the user as an Alternate Extension defined?
The CUPI interface responds with:
DATA_EXCEPTION
The CUALS interface responds with:
com.cisco.unity.cuals.CuDbException: A subquery has returned not exactly one row
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After typing (google) in the address bar on Firefox 7, hitting CTRL-ENTER prefixes (http://www.) and suffixes (.com) to it, but the same does not work for (news.google).
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Exchange 2003 - Can't connect RPC over HTTP

I'm running a Windows SBS 2003 with Exchange, and am trying to configure Outlook anywhere.
Slowly I've been making progress on the Microsoft Connection analyzer, but this one has me stumped. (I'm not much of an IT professional.)
Can anyone help me out?
Testing RPC/HTTP connectivity.
The RPC/HTTP test failed.
Additional Details
Test Steps
Attempting to resolve the host name mail.****.com in DNS.
The host name resolved successfully.
Additional Details
Testing TCP port 443 on host mail.****.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Test Steps
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Testing HTTP Authentication Methods for URL https://mail.****.com/rpc/rpcproxy.dll?PTESVR1.****.local:6002.
The HTTP authentication test failed.

Hi,
According to the test result, there may be improper authentication method which your RPC virtual directory has.
Start the Internet Information Service Manager, navigate to the Default Website and right click the RPC Virtual Directory. Navigate to the Directory Security tab and confirm if you disable the Checkbox for Enable Anonymous Access and enable the Basic Authentication
checkbox.
And here is a similar thread you can refer to:
http://social.technet.microsoft.com/Forums/exchange/en-US/3021fc19-ed26-48e0-8d77-094b0ac6eb85/client-certificate-authentication-wasnt-detected?forum=exchangesvr3rdpartyappslegacy
And we can also check the settings in the RPC virtual directory.
If you have any question, please feel free to let me know.
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Angela Shi
TechNet Community Support

Looking for a report on user mailbox size in Unity Connection 8.5.1

Cannot find a report that shows mail box size so that we can identify users approaching limit.
The canned reports don't have mailbox size. Thanks in advance. Mel

Hi Melvin,
You can use the User Data Dump tool. Check out the following post: https://supportforums.cisco.com/message/3403809#3403809
HTH,
Chris

Connection 8.5 Bulk Edit Enable Unified Messaging (Single Inbox)

Running Unity Connection 8.5(1)SU1
I setup 1 user for Single Inbox (http to Exchange 2003 via WebDav) he's working great.
Now I want to enable Single Inbox for the remaining 345 subscribers. They are already LDAP integrated.We just moved from Unity Unified 7.0 (with Exchange 2003) to Unity Connection 8.5
How do I use Bulk Edit to enable the remaining subscriber for Unified Messaging/Single Inbox?
Jeff - would be great if COBRAS going from Unity Unfiied Messaging to Unity Connection Unified Messaging would automatically configure everything since it already knows the Exchange alias, etc.
I attached a sample Bulk Edit > Unified Messaging update that failed
"Failure Reason",subscriberalias,servicedisplayname,optionalserviceaccountid,umemailaddress,emailaddressusecorp,enablecalendar,enablemeeting,enablembxsynch,isprimarymeetingservice,logintype,userid,userprofilenumber
"Could not find a unified messaging accounts with columns: subscriberalias = torwh3, servicedisplayname = HAC-Exchange and optionalServiceAccountID: |",torwh3,HAC-Exchange,,[email protected],0,1,0,1,0,2,LAhrens,

Figured it out.I hope this helps.
Bulk edit all users to Generate SMTP Proxy Address From Corporate Email Address.
Users > Find (blank) > Select All > Bulk Edit > Checkbox "Generate SMTP Proxy Address From Corporate Email Address"
Via Bulk Administrator, bulk export Unified Messaging accounts and save as UMExport.csv to your PC.
Tools > Bulk Administration Tool > Select Export and Unified Messaging Accounts > Submit
Via Bulk Administrator, bulk export UM accounts and save as UsersExport.csv to your PC.
Tools > Bulk Administration Tool > Select Export and Users with Mailbox > Submit
Open UMExport and UsersExport saved files with notepad, save as CSV, and open with Excel.
Copy values from UserExport.csv and paste values to UMexport.csv
'Alias' => ‘SubscriberAlias’
'EmailAddress' => ‘UMEmailAddress’
Populate all UMexport.csv fields for all users and save as UMCreate.csv.
‘ServiceDisplayName’ with the Unified Messaging Service name
all other 1's and 0's
Open UMCreate.csv with notepad and save without any file extensions UMCreateAA
Via Bulk Administrator, bulk create UM accounts
Tools > Bulk Administration Tool > Select Create and Users with Mailbox > Browse for UMCreateAA > Submit
View bulk status and results via Task ManagementTools > Task Management > Administrator Bulk Task
Enjoy!!

Unity Connection 9.1.2 - MS Exchange 2013 support for Single Mailbox?

Hello,
we are currently running a unity connection system in version 9.1.2TT1.11900 together with single mailbox enabled with our Exchange server in version 2007.
We are now planning to upgrade the exchange server to version 2013. From my understanding Exchange 2013 is supported with CUCN 9.1.2 (see http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/design/guide/9xcucdgx/9xcucdg020.html).
When i go to the configuration screens I cannot choose Exchange 2013 ... Is there a special way to configure this or is 2013 not supported with Unity connection 9.1.2 ?
any hints ?
Michael

Exchange 2013 is supported.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/unified_messaging/guide/9xcucumgx/9xcucumg020.html#17832
If you choose to allow Unity Connection to search for Exchange servers, then you need to select from the following two options:
– Exchange 2007 and/or 2010: Unity Connection can access every mailbox in the Exchange organization consisting of Exchange 2007, Exchange 2010, and Exchange 2013.
– Exchange 2003, 2007 and/or 2010: Unity Connection can access every mailbox in the Exchange organization consisting of Exchange 2003, Exchange 2007, and Exchange 2010. When the Exchange organization includes Exchange 2003 servers, Unity Connection always communicates directly with the Exchange back-end servers, it never communicates with Exchange front-end servers.
The drop down does not state 2013 but it will work fine for 2013..

Cisco Unity Connection Single inbox with Exchange 2010

I have a new installation of Unity Connection 8.6.2 using single inbox with an Exchange 2010 cluster frontended by a Netscaler load balancer.Functionality that does not work is when a new message comes into outlook and the message is read or deleted it does not update the status on the phone- IE turn off the MWI or if the message is deleted it is still a new message in Unity. If you click reset in the user unified message account, the status gets updated.
TAC says its a blocked port on Exchange TCP 7080 but that is open.

I followed this document :
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumg020.html
but when i try to integrate CUC with exchange 2010 , i didn't find is clear enough
do you have Step by Step more clear than that link becouse my lab very close to your case.
Regards

Single Inbox on Unity Connection 8.5 and Exchange 2003 SP2

Hi,
We have Unity Connection 8.5 (with SU2) and Exchange 2003 SP2
We want to setup the Single Inbox feature that works well with Exchange 2007 and 2010, but my customer is running Exchange 2003 SP2.
We met all of the requirements outlined in: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp459928
I configure a new "Unified Messaging Services" profile for Exchange using Exchange 2003 and enabled for Single Inbox. When I run "Test" it displays the following errors (other validation is successfully)
The service port for IMAP is not functioning.
The system failed to connect to the server with a socket connection through port beatles.clubone.com:993. The error is error:0200206F:system library:connect:Connection refused. Refer to the tomcat log file for more details. If you are using secure connection, confirm that SSL is enabled on the server.
Why is it trying to connect using IMAP, that wasn't the case when I used for Exchange 2007 or 2010 when IMAP was not enabled.
Is there something else I'm missing for configuration with Unity Connection to support Single Inbox with Exchange 2003 SP2?
Thank you!
-rya

Hi Rya,
I just wanted to add my +5 vote for this great catch by Aaron (nice work "A")
If you are going to upgrade to Unity Connection 8.6
Check out this great doc from Saurabh for the refresh upgrade notes to 8.6.
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/08/11/checklist-before-upgrading-to-unity-connection-86
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Cisco Unity Connection 8.5 Single Inbox - Unified Messaging?

For the Cisco Unity Connection 8.5, to enable Single inbox unified messaging do we need to get additional licensing for this feature?

Hi Ali,
LicIMAPSubscribersMax
Users with IMAP access to voice messages or with single inbox (single inbox available in Connection 8.5 and later only)
Sets the maximum number of users who can use:
•A third-party IMAP client to access voice messages.
•The unified messaging feature "Synchronize Connection and Exchange Mailboxes (Single Inbox)" on the Unified Messaging > Unified Messaging Services page and on the Users > Users > Unified Messaging Accounts page.
For single inbox, the total number of users in classes of service for which single inbox is enabled must not exceed the licensed maximum. This applies regardless of the number of users in those classes of service who are configured to use single inbox. In addition, all users who are configured for single inbox must be in a class of service for which single inbox is enabled.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag310.html
Cheers!
Rob
"And if I should fall behind
Wait for me" - Springsteen

CUC 8.5 MWI with Single Inbox Exchange 2010 seems slow and sometimes unreliable

Hi,
I have some issues with MWI for Single Inbox Exchange 2010 + CUC 8.5-HA (latest). When leaving voicemails, sometimes it takes up to 10-20 seconds for Exchange to deliver MWI message. Sometimes it doesn't work at all. CUC mailbox shows that the MWI should be on, but the Exchange Inbox has no unread voicemails. It's either an issue with Exchange not delivering notification (doubt it), or CUC not working.
The message delivery into Exchange works perfectly fine. MWI ON is fast (but that's because CUC turns it on right away). It's EWS syncing back to CUC is very flaky.
Has anyone else had issues and found a good way to troubleshoot it?
On Exch2010 in event viewer I see events like this:
A notification for subscription [HABzdi1hcHBzMDUucmZ0ZWNobm9sb2dpZXMuY29tEAAAAEXPGeSxS3VJiTdeopQts9diaTpYTOXNCA==] against endpoint [http://10.0.16.11:7080/NotificationService/services/NotificationService?id=7682d009-ad26-4644-a323-eb4f198792bd&pid=8104] couldn't be sent. (Send attempts: 2) Details: WebException: The remote server returned an error: (503) Server Unavailable. StatusCode: ServiceUnavailable javax.servlet.ServletException: org.apache.axis2.AxisFault: The system is attempting to engage a module that is not available: addressing    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at Microsoft.Exchange.Services.Core.NotificationServiceClient.HandleResponse(IAsyncResult responseAsyncResult)
After 5 unsuccessful attempts to send a notification for subscription [HABzdi1hcHBzMDUucmZ0ZWNobm9sb2dpZXMuY29tEAAAAL0DSwmaIBVKo+9/O78sdvlCIvCgS+XNCA==] against endpoint [http://10.0.16.11:7080/NotificationService/services/NotificationService?id=d180f943-1401-4a24-9eb0-19f3b1b5b997&pid=8104], the subscription has been removed. Details: WebException: The remote server returned an error: (503) Server Unavailable. StatusCode: ServiceUnavailable javax.servlet.ServletException: org.apache.axis2.AxisFault: The system is attempting to engage a module that is not available: addressing    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at Microsoft.Exchange.Services.Core.NotificationServiceClient.HandleResponse(IAsyncResult responseAsyncResult)
This is the full error that I see when going to that link from the web browser on Exchange server:
HTTP ERROR 503
Problem accessing /NotificationService/services/NotificationService. Reason:
    javax.servlet.ServletException: org.apache.axis2.AxisFault: The system is attempting to engage a module that is not available: addressing
Caused by:
javax.servlet.UnavailableException: javax.servlet.ServletException: org.apache.axis2.AxisFault: The system is attempting to engage a module that is not available: addressing
     at org.eclipse.jetty.servlet.ServletHolder.makeUnavailable(ServletHolder.java:394)
     at org.eclipse.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:432)
     at org.eclipse.jetty.servlet.ServletHolder.doStart(ServletHolder.java:245)
     at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:55)
     at org.eclipse.jetty.servlet.ServletHandler.initialize(ServletHandler.java:694)
     at org.eclipse.jetty.servlet.ServletContextHandler.startContext(ServletContextHandler.java:193)
     at org.eclipse.jetty.webapp.WebAppContext.startContext(WebAppContext.java:913)
     at org.eclipse.jetty.server.handler.ContextHandler.doStart(ContextHandler.java:584)
     at org.eclipse.jetty.webapp.WebAppContext.doStart(WebAppContext.java:341)
     at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:55)
     at org.eclipse.jetty.server.handler.HandlerCollection.doStart(HandlerCollection.java:164)
     at org.eclipse.jetty.server.handler.ContextHandlerCollection.doStart(ContextHandlerCollection.java:161)
     at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:55)
     at org.eclipse.jetty.server.handler.HandlerCollection.doStart(HandlerCollection.java:164)
     at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:55)
     at org.eclipse.jetty.server.handler.HandlerWrapper.doStart(HandlerWrapper.java:92)
     at org.eclipse.jetty.server.Server.doStart(Server.java:232)
     at org.eclipse.jetty.util.component.AbstractLifeCycle.start(AbstractLifeCycle.java:55)
     at org.eclipse.jetty.xml.XmlConfiguration$1.run(XmlConfiguration.java:990)
     at java.security.AccessController.doPrivileged(Native Method)
     at org.eclipse.jetty.xml.XmlConfiguration.main(XmlConfiguration.java:955)
Powered by Jetty://
Update:
I'm running 8.5.1ES16.11900-16
They are apparently up to ES44 now, TAC will provide me with it, and I'll let you know if it solves the problem.

Hi David,
When you mentioned "I installed the unrestricted version the service responsible for turing off the MWI is not installed.", this service is actually the Connection Notifier service, which exists on all systems. This is the service I was under the impression you were referring to with regards to MWI. Now that you're referring to something else, it changes the situation a bit.
The Connection Jetty and Connection Exchange Notification Web Service both should exist regardless of Restricted/Unrestricted. Something must have happened with your installation if the Connection Exchange Notification Web Service does not exist. If you're in the US, you should be running the Restricted version of the software, so it's still in your best interest to move to the proper version of the software.
Brad

CXN 8.5(1)SU2 with Single Inbox/EWS duplicate attachments

Couple end users out of 2000 are reporting that sometimes there are two or three attachment wav files containing the same message.
Connection 8.5(1)SU2 with Single Inbox using EWS/Exchange 2007SP1
I didn't find anything in the bug toolkit.

Cisco TME told me NDR is a message (text), if you don’t have the conversation selected to list NDR’s it won’t read them out via the TUI. By default it does not. However I can't figure out if this is something you can turn on.

Cisco support for Single Inbox Feature in Exchange 2003 for Unity Connection 8.5

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