Cisco sx80 Layouts and Displays configuration

Hello everyone
I am installing a sx80 cisco telepresence, it has 3 dispays, two connected to HDMi ports and one conneceted to DVI port.  I have a question in order to know if we have some way for modify a layout, there are 5 or 6 layouts by default, but Can we modify these ones?  Other question is if there is some way for configuring a display for receiving content just when remote site send content and the others two shows selfview, when remote site is not sending, I want that 1 display shows remote site and other two displays continue shows swlfview.
Thanks

You can modify the layout with the use of the TC Console software available here.
We don't actually have an SX80s but I know that the C series with dual display unit out of the box, 1 display is used for Presentation, and the other is used for Remote with Local as a PiP. We dislike this setup however, and have Local on one screen and Remote on the other, then when a Presentation is shown, this appears on the Local display, and the the Local selfview appears as a PiP on the Remote screen. I'm sure something similar could be achieved on the SX80

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    Phone control is working fine, whereas the presence status is not shown (= no handset symbol next to the Sametime user). When I look in the preferences of the plugin, I can see that the plugin has connected successfully to the CUCM (8.6.2.20000-2),whereas the connection to the CUPS has not been established.
    The user id as well as the password are all the same on all systems. Here is a description of what I have configured via the ciscocfg.exe tool:
    Feature Control:
    - Enable Phone Status -> checked
    - Enable Dial Using Cisco IP Communicator -> unchecked (not required)
    - Enable Control Desk Phone -> checked
    - Default Mode -> Control Desk Phone
    Control Desk Phone Settings:
    - Voicemail Pilot Number -> left blank (no voicemail)
    - Cisco Unified Communications Manager
         - Servers -> IP address of CUCM
         - Read Only -> unchecked
         - Use as Default CUCM -> checked
         - Synchronize Credentials -> checked
              - Use Sametime Credentials -> checked
    Use Secure Connection: -> not required
    LDAP Phone Attributes: -> not required
    Phone Status Settings:
    - Cisco Unified Presence Servers -> IP address of CUPS
    - Read Only -> unchecked
    - Synchronize Credentials -> checked
         - Use Sametime Credentials -> checked
    - Sametime User ID Mapping
         - Use Business Card Attribute -> MailAddress
         - Remove Domain -> checked
    - Display Off-Hook Status Only -> unchecked
    At the moment I don't see an error in the configuration, but maybe I am wrong. Could anyone please tell me what the error could be?
    Thanks a lot in advance!
    Kind regards,
    Igor

    Hi all,
    here are some additions to my above post:
    Servers and clients used:
    1x CUCM 8.6.2.20000-2
    1x CUPS 8.6.1.10000-34
    1x IBM Lotus Domino Messaging Express Server 8.5.2
    1x Sametime Entry Server 8.5.2 (on top of the Domino server)
    2x IBM Lotus Notes 8.5.2 with integrated Sametime 8.0.2
    2x Cisco Phone Control and Presence with Lotus Sametime (PCAP) 8.6.1.1185
    2x Cisco Unified Personal Communicator 8.5.5.19839
    Setup:
    - CUCM, CUPS and CUPC are working fine, i.e. Desk Phone control via CUPC, as well as availability and presence status are working without issues
    - IBM Lotus Domino server is the LDAP Directory, the Sametime Entry Server is installed on top of the Domino server and uses the Domino Directory
    - User ID and password on CUCM/CUPS match the ShortName field and password in Domino
    - The PCAP plug-in has been manually deployed to both Notes clients with the following configuration:
         - Enable Phone Status -> active
         - Desk Phone Control -> active
         - no credential synchronization for CUCM and CUPS, i.e. every user must fill the user details himself
         - Sametime User ID Mapping is implemented via the LDAP Attribute uid (which is equal to the user id in CUCM)
         - LDAP configuration filled in with details of the Domino server
    Phone Control is working fine, also the connection to the LDAP server (Domino) is fine. However, when I type in the credentials for the CUPS server login, I can see (in Troubleshooting pane) that the user (pparker) is connected to the CUPS server for a short period of time and then gets disconnected. After that no connection is possible to the CUPS server, i.e. status is always disconnected.
    I have collected the Tomcat (EPASSoap00010.log and security00010.log) logs via RTMT and compared them to the logs from the PCAP plugin. The relevant time period is from 15:14 to 15:17. In the Tomcat logs I can see that the authentication is successful (see attached files), however in the log of PCAP plugin I can see the following messages:
    2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
    2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.1 ::loggername=com.cisco.sametime.phonestatus.cup
    2012/02/03 15:14:35.281 WARNUNG Credential is rejected. Nothing to retry ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.answerChallenge() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
    2012/02/03 15:14:35.281 WARNUNG #### Connection rejected presence server ::class.method=com.cisco.sametime.phonestatus.cup.CUPPresenceWatcher.onPresenceServerConnectionRejected() ::thread=CT_CALLBACK.2 ::loggername=com.cisco.sametime.phonestatus.cup
    I don't understand why the connection is rejected although the Sametime Internal ID and CUPS User ID match. Does anyone know what the issue could be?
    All posts are very much appreciated!
    Thanks a lot in advance!
    Kind regards,
    Igor

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    I would like to seek assistance on this.
    A customer have Cisco SX80 video endpoint and the network administrator would like to set  QoS for this endpoint.
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