Cisco TCS Call fails unexpectedly

Hi,
I am facing an issue with TCS, all the call to TCS(point to point call and MCU Scheduled call) is getting failed after a specific time. once the call has failed I cannot see any video stored in TCS for that problematic call as well.
if it is a MCU scheduled call, only the call leg to TCS will get fail other calls will remain as same. if i make a direct call to TCS alias after a specific time it will fail.
I am using TCS V5.1
Do any one of you have faced any problem like this with TCS.
Thanks & Regards,
Nikhil Jayan

Sorry to open this old thread but have experienced this same issue. All my recordings would stop after approx. 1 minute. Reboot worked for a bit but then it wouldn't. Then I tried a different Recording alias and it worked. It appears that to be a corrupted Default Record Only Template.
Now..am faced with the new alias recording video but stops recording audio after about 30 seconds!
TCS 5.2. Am going to upgrade to 5.3 soon.
I'm open to any thoughts or suggestions.
Kim

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CISCO ipcc - call fail

Hello all,
We have an agent in a contact centre that got the following error message
"CTI Warning: The call has failed for an unknown reason."
They use CTI Toolkit Agent Desktop, in unified contact centre enterprise.
I checked the agent logs and got the following. Has anyone come across anything similar?
05/18/09 11:23:25.175 3400 CTIOSSoftphone Thd(2524) CCtiOsSession::OnEvent, (EventCause:65535 EnablementMask:0xbc0002
UniqueObjectID:call.5000.34609636.1527 CallStatus:6
MessageID:eCallFailedEvent ErrorMessage:The call has failed for an unknown
reason. ICMEnterpriseUniqueID:icm.149156.1505
DeviceUniqueObjectID:device.5000.1527)

Hi,
We are getting this error as well and we can reproduce it at will.
Its not a client side issue, as the problem occurs on the productino system,
but not on the test environment, and I have tested with the same client / PC.
The CTIOS client output is the Same as Alan's extract above.
     UniqueObjectID:call.5006.50409388.58885 CallStatus:6
     MessageID:eCallFailedEvent ErrorMessage:The call has failed for an unknown
     reason. ICMEnterpriseUniqueID:icm.149552.249
     DeviceUniqueObjectID:device.5006.58885)
The popup with the "The call has failed for an unknown reason" occurs when
the CVP RONO timeout expires and the CVP takes the back from the desktop.
Any ideas on why this error / popup is occuring?
It would not seem to be a software build issue since the test and production versions are running the same versions
ICM 7.5.7 ES1, CVP 7.0(2), CCM7.1, CTIOS 7.5.6
Gerry.

Error Creating VM on 2011 iMac - The Hyper-V Virtual Machine Management service encountered an unexpected error: The remote procedure call failed. (0x800706BE).

I am running Hyper-V in Windows 8.1 on a late 2011 27 inch iMac. Whenever I try to create a virtual machine I get the error below and Windows warns that it will restart in 1 minute. I tried a clean install of Windows, but my PC still crashes ever
time I try to create a VM. I was able to successfully use Hyper-V in prior versions of Windows on this same PC. Any clue as to what is going on? A driver? Windows 8.1? Mac Hardware related?
I see the following two entries in event viewer but have no other clue as to what is happening:
Log Name:      Microsoft-Windows-Hyper-V-VMMS-Admin
Source:        Microsoft-Windows-Hyper-V-VMMS
Date:          1/10/2014 10:48:46 AM
Event ID:      16000
Task Category: None
Level:         Error
Keywords:
User:          SYSTEM
Computer:      Charles-PC.CHARLESPOOL.local
Description:
The Hyper-V Virtual Machine Management service encountered an unexpected error: The remote procedure call failed. (0x800706BE).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Hyper-V-VMMS" Guid="{6066F867-7CA1-4418-85FD-36E3F9C0600C}" />
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    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-10T15:48:46.770451300Z" />
    <EventRecordID>58</EventRecordID>
    <Correlation />
    <Execution ProcessID="2488" ThreadID="8704" />
    <Channel>Microsoft-Windows-Hyper-V-VMMS-Admin</Channel>
    <Computer>Charles-PC.CHARLESPOOL.local</Computer>
    <Security UserID="S-1-5-18" />
</System>
<UserData>
    <VmlEventLog xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/Windows/Virtualization/Events">
      <ErrorMessage>%%2147944126</ErrorMessage>
      <ErrorCode>0x800706BE</ErrorCode>
    </VmlEventLog>
</UserData>
</Event>
Log Name:      Microsoft-Windows-Hyper-V-VMMS-Admin
Source:        Microsoft-Windows-Hyper-V-VMMS
Date:          1/10/2014 10:48:46 AM
Event ID:      16010
Task Category: None
Level:         Error
Keywords:
User:          SYSTEM
Computer:      Charles-PC.CHARLESPOOL.local
Description:
The operation failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Hyper-V-VMMS" Guid="{6066f867-7ca1-4418-85fd-36e3f9c0600c}" />
    <EventID>16010</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-01-10T15:48:46.773497100Z" />
    <EventRecordID>59</EventRecordID>
    <Correlation />
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    <Channel>Microsoft-Windows-Hyper-V-VMMS-Admin</Channel>
    <Computer>Charles-PC.CHARLESPOOL.local</Computer>
    <Security UserID="S-1-5-18" />
</System>
<ProcessingErrorData>
    <ErrorCode>15005</ErrorCode>
    <DataItemName>Parameter0</DataItemName>
    <EventPayload>
    </EventPayload>
</ProcessingErrorData>
</Event>

Hi CharlesPool,
I am assuming that the win8.1 is in-place updated from win8 .
Maybe you need to check the state of hypervisorlaunchtype .
If it is off , please run command " bcdedit /set hypervisorlaunchtype auto "
Best Regards
Elton Ji
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Call failed. Error: An unexpected 'PrimitiveValue' node was found when reading from the JSON reader. A 'StartObject' node was expected.

Hi All,
I am trying to add a new task to a Tasks list called CATasks. The list was created via Visual Studio “Add > New Item > List” process and not by custom code. The code I am using to add a task is shown below.
What I have noticed is if I use my code to add a Task to a Task List created by Visual studio “Add > New Item > List” process, I get an error. Error message when adding an item:
Call failed. Error: An unexpected 'PrimitiveValue' node was found when reading from the JSON reader. A 'StartObject' node was expected.
But if I create the same list using custom code I don't get an error.
Am I missing something in my custom code or is this a bug?
I hope you can help.
CEStar
App.js Code:
function createItem() {
var call = jQuery.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/Web/?$select=Title,CurrentUser/Id&$expand=CurrentUser/Id",
type: "GET",
dataType: "json",
headers: {
Accept: "application/json;odata=verbose"
call.done(function (data, textStatus, jqXHR) {
var userId = data.d.CurrentUser.Id;
addItem(userId);
call.fail(function (jqXHR, textStatus, errorThrown) {
failHandler(jqXHR, textStatus, errorThrown);
function addItem(userId) {
var due =
new Date();
due.setDate(due.getDate() + 7);
var call = jQuery.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/Web/Lists/getByTitle('CATasks')/Items",
type: "POST",
data: JSON.stringify({
"__metadata": { type:
"SP.Data.CATasksListItem" },
Title: "Sample Task",
AssignedToId: userId,
DueDate: due
headers: {
Accept: "application/json;odata=verbose",
"Content-Type":
"application/json;odata=verbose",
"X-RequestDigest": jQuery("#__REQUESTDIGEST").val()
call.done(function (data, textStatus, jqXHR) {
var div = jQuery("#message");
div.text("Item added");
call.fail(function (jqXHR, textStatus, errorThrown) {
failHandler(jqXHR, textStatus, errorThrown);
function failHandler(jqXHR, textStatus, errorThrown) {
var response = JSON.parse(jqXHR.responseText);
var message = response ? response.error.message.value : textStatus;
alert("Call failed. Error: " + message);
Create List Custom Code:
function createList() {
var call = jQuery.ajax({
url: _spPageContextInfo.webAbsoluteUrl + "/_api/Web/Lists",
type: "POST",
data: JSON.stringify({
"__metadata": { type:
"SP.List" },
BaseTemplate: SP.ListTemplateType.tasks,
Title: "CATasks"
headers: {
Accept: "application/json;odata=verbose",
"Content-Type":
"application/json;odata=verbose",
"X-RequestDigest": jQuery("#__REQUESTDIGEST").val()
call.done(function (data, textStatus, jqXHR) {
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call.fail(function (jqXHR, textStatus, errorThrown) {
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Hi,
I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.
Thanks
Patrick Liang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Patrick Liang
TechNet Community Support

Cisco Mobile 8.1 w/iPhone 4 - Outbound Call Fails

Hello Everyone,
Using CUCM 7.1.5 and Cisco Mobile iPhone app, I set up my boss's iPhone 4 and it registers and can receive calls. I am getting a "Call Failed" when trying to make an outbound call using internal 5-digit dialing. Has anyone set this up? Is it necessary to configure these Application Dialing Rules (and install the COP file for them) that are referenced in the Cisco Mobile Admin Guide? I interpretted those rules as optional, if you want to set up things like bypassing dialing 9 for PSTN access, etc. Shouldn't the internal dialing work since the phone is registered?
Grateful for any help,
Kelly

No, you do not need Application Dial Rules for Iphone to IPPhone calls. ADR are for
like you said to add a 9, remove the + and manipluate digits.
I suggest you open a case with the TAC to help you see why you cannot call. Maybe issue
with ASA or something.
George

What does call failed and call busy mean?

I call my bf on Skype every time I see him on there and it rings and eventually it says call failed and sometimes it will say call busy, what does call failed and call busy mean?

WuTom wrote:
If a call is marked as "Call ended" does this guarantee the other person ended the call, or can it also mean the call disconnected or was dropped?
Was talking with someone and at one point the "Call ended - call dropped". Few other times it was just marked as "Call ended", they have bad internet. So is it possible the "Call ended" means the call was dropped due to internet or were they for definite hanging up?
Thanks
Hi WuTom,
From experience, it depends on the platform which you are using. In my case, my boyfriend is using Skype for iPhone and I am using Skype for Mac. Sometimes I find that the "Call ended - Call dropped" is the result of bad internet on my or his part. "Call Ended" on its own could mean one of two things, among others:
1. A person accidentally touches the red end call button; or
2. Skype crashes unexpectedly (either because of internet as you said or other issues such as flat battery)
This is just from my personal experience, but I do hope it clears some stuff up for you.

VOIP call Failed (Error Code 15) in Prime Event log.

I'm seeing the following events in Prime Infrastructure related to Cisco 7925 phones.
VOIP Call Failed for "(Error Code 15) occurred on client "xx:xx:xx:xx:xx:xx' which was associated to AP <APName> on interface 802.11b/g.
I can't seem to find where this error code 15 is defined. The closest I was able to find was error code 15 under gatekeeper codes in the following document which may or may not be relavent.
http://www.cisco.com/en/US/docs/ios/voice/monitor/configuration/guide/vt_voip_err_cds_ps6350_TSD_Products_Configuration_Guide_Chapter.html
Any insight into this would be appreciated.
Jake
P.S. No voip call jokes on 802.11b/g please

It had 18Mbps set as the min phy rate. I also think it has to do with CAC issues at 18Mbps that are pretty well noted and differeing mandatory rates across the 802.11b/g/n and 802.11a/n networks on the controller. When the phone would roam onto a radio with 18Mbps was the min mandatory rate, it would drop and give this error.

Call failed - reason required

In the attached log file, a call comes in, which shows up reports as "Aborted". I would like to know what was the reason this call failed.
Call flow:
PSTN --- PRI -- Voice Gateway (2900 series) -- SIP -- CUCM9 ---- UCCX9
On UCCX, it should go to a script which determines that it's within business hours, and redirects the call to the hunt pilot with phone number +33173150110
Details:
Called nr: +33173150194
Calling nr: +33628329975
Timestamp: Date: Mon, 16 Jun 2014 07:03:33 GMT
It starts on line 4136.
I can see that the call gets reINVITED a couple of times, and it seems to me that after the last INVITE, there's no media path, so I understand why the voice gateway would send a BYE. However, I don't understand why there's no media path.
Thanks

Hi Tom,
From the logs I can see that the call goes to UCCX using the CTI port and gets transferred back to a Hunt List, with DN 33173150110 for the pilot.
The Hunt List gets exhausted.
08729403.006 |09:03:37.554 |AppInfo |UNKNOWN_ALARM:HuntListExhausted - HuntListName:Card Team France App ID:Cisco CallManager Cluster ID:StandAloneCluster Node ID:UC-CUCM-CERGY
08729403.009 |09:03:37.555 |AppInfo |HuntListCdrc::terminateCall - Sending CcRejInd, with cause code (17), to Cc because it has not sent CcRegisterPartyB to Cc.
The call then connects to another entity anyway, after exhaustion of the hunt list. IP address of that entity is below. This should give you an idea of where the caller is connected.
08729567.001 |09:03:38.467 |AppInfo |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 172.25.56.130:[5060]:
[358209,NET]
ACK sip:[email protected]:5060 SIP/2.0
c=IN IP4 172.25.56.130
m=audio 24558 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
Caller then hangs up the call. This bye comes in from gateway with normal disconnect cause 16.
08729858.003 |09:03:52.094 |AppInfo |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 600 from 172.25.56.130:[56693]:
[358217,NET]
BYE sip:[email protected]:5060 SIP/2.0

Cisco desktop agent fail to connect to CCX7.0

Hello,
Please we occure a problem that the Cisco desktop agent fail to connect to CCX 7.0 extension Agent ID not found.
regards

We're currently seeing the same issue with only two Agents. When you look at the Agent's call log, it shows a reason code of Ring No Answer. This would lead me to believe that UCCX is attempting to pass calls to the Agents, but the phone never rings. Anyone else seeing this?
We're running UCCX 8.0.2 and CAD ver 8.0.2.300.

Cannot open pictures in Window 8.1...getting message 'the remote procedure call failed". What is the solution?

cannot open pictures in Window 8.1...getting message 'the remote procedure call failed". What is the solution?
I recently bought a new HP computuer and uploaded Window 8.1. I then transfered photo files from old computer to new computer using a portable storage drive.
When trying to view the photos, a message pops up showing a file path...and the message 'the remote procedure call failed'. Photos are in jpeg format.
Please let me know what I can do to view photos?

What program you use to view these photos? Choose another app to view these photos
for a test.
This issue only occurred when you view photo? What is the result if we connect the
portable storage drive to other computer (if possible)?
Run sfc/scannow to check and fix if there are some missing or corrupted system files.
Check the event viewer to see the detailed information of this issue.
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Yolanda
TechNet Community Support

Error during installation of ECC6- system call failed

Dear all,
i encounter the error as below during sap installation. its looks like the ID issue, but this id (fbqadm) is using by me to log into the windows. please help me.
thank
ERROR      2009-03-17 10:07:25.583 [syxxsyshlp.cpp:78]
           syslib::printOSError(const iastring &, int, DWORD, const iastring &, CMessage::eLogMessage)
FSL-00001 System call failed. Error 1326 (Logon failure: unknown user name or bad password.
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Converting exception into JS Exception ESyException.
TRACE      2009-03-17 10:07:25.813
Function setMessageIdOfExceptionMessage: modlib.jslib.caughtException

problem fix after reboot the server

IPhone 4S Siri Will No Longer Voice Dial Contacts - Always Call Failed

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OK, so i have tracked it down to a single AT&T Cell Tower location in my instance, but it also just so happens to be at my office, which means I am affected by it all day. What is happening is that at this particular location, the AT&T tower is misconfigured or experiencing some type of technical issue, resulting in the inability of the cell tower to handle simultaneous voice and data. Siri uses data to match the contacts, names etc and hands off to the Phone dialer, which immediately experiences a call failure as a result of the 3G Data still being in use by Siri. You can verify simultaneous voice and data connectivity by placing a voice call and then attempting to use 3G data (you must not be using WiFi to determine if this is a problem with the Cell network). While in a voice call, launch the Speedtest.net Mobile Speed Test app. You will clearly see that 3G data services have all but ceased if this is your problem. End the Voice Call and run the Speedtest.net Mobile Speed Test again and 3G data will work fine.
I have reported the problem via AT&T's Mark the Spot App numerous times and had my colleagues do the same and called AT&T Wireless customer service to no avail. They simply refuse to acknowledge the issue is on their end. I personally know at least 5 other iPhone 4S users in my office who are experiencing the same issue and the results can be consistently recreated on all of their devices. And again, once they leave the office in the afternoon, all of their services return to normal and they can again make and place Voice initiated phone calls without the dreaded Call Failed. Thanks AT&T.

My iphone 4S has problem in making and receiving the calls. While making the call , call fails and netwrok disappears. Like wise no voice is heard for incoming calls. This happened after return from the overseas travel.

My iphone 4S has problem in making and receiving the calls. While making the call , call fails and netwrok disappears. Like wise no voice is heard for incoming calls. This happened after return from the overseas travel.

Hello SamSax
Check out the assist page below for troubleshooting call connectivity.
Calls and connection issues
http://www.apple.com/support/iphone/assistant/calls/
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Dropped calls and "Call failed" on edge

My experience has been the opposite from others on the forum with the new 2.0.2 software. I can get 3G in town and I can place and receive calls just fine. At home, I only have an edge connection with usually 2-3 bars. 9 out of 10 calls I try to make from home fail. I get the three beeps and "Call failed" message on the screen. Usually it is a split second after I hit the call button. It's not even trying to make the call. I have restored it, restarted, etc. and it still happens! I cannot make a phone call at all. This is my business phone, and it is affecting my response to clients. Anyone have any suggestions? I will probably go to the genius bar tomorrow, but if I don't have to go through the hassle, I won't.

tigerarch,
Does this happen in all locations, or just your home?
What does the AT&T coverage map show for your home?
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My home is also made of stucco, which along with brick and cement block, is one of the worst materials for blocking signals.
If this only happens in one location, I would recommend contact AT&T and see if they will open a ticket. The probably won't open a ticket if your coverage is listed as "Moderate"
Hope this helps,
Nathan C.

I have just bought my iphone 4S 32GB from three weeks ago and 'am facing a problem that in the middle of my calls it suddenly says call failed and it keeps on doing it every call i make

I have just bought my iphone 4S 32GB from three weeks ago and 'am facing a problem that in the middle of my calls it suddenly says call failed and it keeps on doing it every call i make .. I Don't know what to DO Please anyone help me i've got OS 5.0.1 and it's factory unlocked i've boughted from USA and it was sent to me where 'am living now in Egypt ...ANy Helpppppppppp Pleasee

try general>settings>reset>reset all settings and start up as an new phone.

Cisco TCS Call fails unexpectedly

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