Cisco TelePresence Content Server's server mode is stuck in "Configuration reload, Offline"

My Cisco TelePresence Content Server's server mode is stuck in "Configuration reload, Offline"
I can't dial in or dial out.
I tried to restart Content Service
And I tried to reload the server but I cannot resolve this problem.
Are there people having a idea to resolve it?
Thank you.

Hi,
You can check the content engine logs in E:/Logs to find what exact error you are seeing there. If it is indeed complaining about the checksum verification failing, you need to contact Cisco support to get it. You need to provide the serial number and the LAN 1 mac address in the support ticket. 
You can verify the Windows registries to check if it contains the checksum or not. The location of the registry is: HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > TANDBERG > TCS.
Regards,
-Deepti

Similar Messages

  • Cisco TelePresence Content Server not transcoding

    Recently I discovered that the transcoding engine is not responding in my Cisco TelePresence Content Server.  I have tried to restart the windows service and the whole machine with no luck.  It will record but not create any outputs that are viewable.  I do not have maintenance on this so I decided to post here to get some help.

    They all appear to be online.

  • Telepresence content server recordings - legal compliance

    Hi,
    we are considering the use of Cisco Telepresence TCS + TMS but have a mandatory requirement for safety marks / hashes / (whatever) in recordings so they can have legal force.
    In the docs I didnt found any info about this subject. Can someone help me on this subject?
    Best regards and thanks in advance for any help.
    Jorge Agra

    The true, unaltered recording is the encrypted OGG file that is stored on the TelePresence Content Server and indexed in its database - this cannot be accessed by anything other than the TCS it was created with.
    Any exported (or managed output) in a WMV/Quicktime/etc file is a transcoded copy of the original.
    You could create your own MD5 hash of your file from TCS if you wanted to have some sort of thing that could be verified in the future to ensure that the recording had not been tampered with.  The TCS doesn't generate this, it is something you'd need to do yourself for any recordings you've exported and provided to another party.  You can use something like WinMD5 to do that.  You could then paste the MD5 value and details of who you provided it to in to the TCS "Edit Recording" page for that particular recording to keep a track of the value for the export and who you gave it to.
    Wayne
    Please remember to rate responses and to mark your question as answered if appropriate.

  • The difference between Telepresence Content Server and MSE 3500

    Good day! Could someone explain me what's the difference between Telepresence Content Server and MSE 3500? Why do I need to obtain two these devices for sorting out my tasks? I want to understand gist of the first and the second devices.

    In addition to what Jonathan posted above, here is a Capture Transform Share Solution Guide that goes over a little bit of what the TCS and MXE are and some possible deployment scenarios.
    In short, TCS is used to record video conferences or lectures that can be streamed on demand or live using various streaming or distribution methods.  One such distribution method is using the MXE 3500 to ingest the recordings from TCS and convert them to different media types and add in-video content such as logos etc.  However, from the MXE, you can't send the video back to the TCS for viewing, you'd need to send that off to another viewing portal such as Show and Share.

  • What is the video file size I can use for Telepresence Content Server to calculate storage required?

    Hi,
    I would like to calcualte storage requied for Video files on the Telepresence Content Server, MPEG Format.  What is the per minute storage required for a video file with and without compression? What kind of Video compression rates are supported on TelePresence Content Server and MXE 3500. 
    Thanks
    Sue

    Hi,
    Following thread might be helpful to you...
    http://scn.sap.com/thread/1637092
    http://scn.sap.com/thread/1284704
    BR,
    Anirban

  • I can use the Cisco TelePresence Server MSE 8710 without VCS or CUCM

    Hi all,
    We are planning install Cisco TelePresence Server MSE 8710 for our customer.
    we haven´t install this equipment, then we need know if is possible install the Cisco TelePresence Server MSE 8710  standalone, like a MCU, without a CUCM or VCS.
    Regards,
    GSilva

    It should be possible to reach the device via ip for sip and h323 without a call control,
    but as the TPS does not have an IVR this might not work out for the typical IP dialing target group.
    Even if its a bit outdated (seems not to be EOL though), the 8510 MCU can be an option as the stand alone IP support  might be better.
    If you want to move to the TPS 8710 later you can migrate it later as well, its the same hardware.
    It would be interesting to hear how the current deployment and setup looks
    like and what benefits you see on deploying it without CUCM or VCS and how your requirements / use case are.
    This here seems to be a special case, for new setups I would recommend to use CUCM, Conductor and TPS.

  • What is the difference between MCU & Cisco TelePresence Server?

    Hello Pros,,
    I would like an answer for this question "What is the difference between MCU & Cisco TelePresence Server?" to help us find a solution that best fits our requirements . 
    also I would appreciate it if you refer to a document that directly discusses the difference in a straight-forward manner.
    Thanks for taking the time trying to help ,,  

    Nothing much has changed on the MCU side, it still has the same feature set really.  Only things that are notable that have changed is the addition of ClearPath and encryption for SIP calls are the two biggest features in the latest release, don't expect any large features for the MCU as Cisco works to leverage everyone to migrate to the TelePresence Server as most of the MCU product line can be migrated to a TelePresence Server and that is where the most active development is.
    Recent MCU changes can be seen in the MCU 4.5 Release Notes.
    Recent TelePresence Server changes can be seen in the TPS 4.0 Release Notes and TPS 4.1 Release Notes.
    In the most recent TPS 4.1 release, which came out last month, no MCU features were added because they were focusing most if not all the development on scheduling with TMS and Conductor, and to improve the existing TPS features already in place.

  • Telepresence Content Server - can'r play or edit long recordings

    Hi all,
    We have a Telepresence Content Server which one of our customers occasionally uses to record seminars via a video conference. Occassionally they forget to disconnect the call and the recording continues until the codec "max time in call" limit is reached (set to 12 hours I think).
    The recording seems to be ok and I can download it. However, I am unable to view or edit it on the TCS itself meaning I have to use an external tool to trim the recording.
    Anyone else seen this issue?

    I suggest moving this thread to the TelePresence space; you're more likely to get an answer there.

  • I have Cisco TelePresence SX10 and content sharing is not working when I am dialing through the bridge

    I have Cisco TelePresence SX10 and content sharing is not working when I am dialing through the bridge, I can share the content if I drag and drop from RMX, but if schedule the call in Resource manager or manually dial in from device the content is not going to other hand, I have tried to turn off encryption as well but still same issue. can you please help me out with this. I am from Lion co and purchased sx 10 recently.
    regards
    Hemang

    Can you please provide us with a little more information on your systems and configuration / topology, such as, what call control are you using (Cisco VCS, CUCM, other?). what type of "Bridge" are you using (is this a Cisco MCU, or Cisco TelePresence Server, or other device?), what versions of the software are on each of the devices, etc.  The more information we have about your environment will help us assist you better.  But saying that, if all your core equipment isn't Cisco, you may have more luck in the forums for the manufacturer of such equipment (ie Polycom's Support Community).
    Wayne
    Please remember to rate responses and to mark your question as answered if appropriate.

  • 关于PI content of srm server 7.0的问题

    各位专家：
       SRM项目中需要在PI 中导入 PI  content of srm server 7.0，我们下载了这个最新版本的PI Content（SP9），在PI 7.11导入时没出现什么问题，但是在配置场景时，在ID中业务系统BS_SD1CLNT132带不出相应的interface，正常情况下只要SLD配置没什么问题，这些interface应该能被带出来。我们反复检查了SLD的连接配置，没发现什么问题。这种问题该如何解决？谢谢！

    正常情况下只要SLD配置没什么问题，这些interface应该能被带出来。我们反复检查了SLD的连接配置，没发现什么问题
    是这样的。不过我建议还是查一查，BS 所安装的Product是基于TS，但是BS可以有选择性地安装SWCV。
    看看SRM的contents所在的SWCV是否是Checked。
    如果SLD一切都是正常的，那可能是Cache的问题。
    那么在ID里配置场景时，就要首先清除SLD Cache， Environment u2192 Clear SLD Data Cache
    这样就迫使ID去SLD重新读取最新数据。
    为了保险起见，也可以把CPA Cache 更新：
    For complete cache refresh u2013 http://<hostname>:<port>/CPACache/refresh?mode=full
    For delta cache refresh u2013 http://<hostname>:<port>/CPACache/refresh?mode=delta
    不知道是否有所帮助。

  • Differences between GKAPI server and client modes

    Cisco Gatekeeper External Interface Reference does not talk much about the server and client modes. Does anyone know the different between these 2 modes?

    Hi Krishna,
    Have a look at the two links below. They provide configuration examples for each of the two topologies along with explanation on the different commands used.
    http://docwiki.cisco.com/wiki/Basic_Load_Balancing_Using_Routed_Mode_on_the_Cisco_Application_Control_Engine_Configuration_Example
    http://docwiki.cisco.com/wiki/Basic_Load_Balancing_Using_One_Arm_Mode_with_Source_NAT_on_the_Cisco_Application_Control_Engine_Configuration_Example
    I hope this helps
    Daniel

  • Cannot send email via AOL on iPad2 - "A copy has been placed in your Outbox. Sending the message content to the server failed."

    My CEO has an ipad2 and I set it up w/ AOL.  She cannot send any email via her AOL account from her iPad.  She gets a message that says "A copy has been placed in your Outbox. Sending the message content to the server failed."   We've tried it on wifi and on 3G (Verizon version).  I've removed the account and added it, I've tried setting it up as an IMAP account vs. using Apples standard AOL mail setting and nothing seems to work.  The SMTP settings are smtp.aol.com, port 587.  I've tried adding an alternate server/smtp, but I haven't been able to find anything that works.  Any advice or other people having this issue?  It works fine sending an email from her aol web mail.  And unfortunately, having her sign up for a gmail account is not an option.  Thanks

    Interesting.  Firstly I have been on AOL since the early 90s with no current intention to switch as my primary personal email account.
    I have two email accounts on my iphone - AOL and my email from my business website.  I deleted both and then recreated first the business account and then the AOL account.  Same error.  Then I wasn't sure what you suggested but I turned off the AOL SMTP server and selected the business email SMTP server by turning it on with the same result.  I still get the error "A Copy has been placed in your Outbox.  Sending the mssage content to the server failed."
    Perhaps this problem will get fixed by IOS 6.   AOL will not talk to me unless I pay and Apple says its not their problem.  So for the time being I use the AOL web interface in the iPhone's Safari to send emails from the phone.

  • TS3899 Tried all the tips on line. Every time I try to send an e-mail, it gives me this message, "A copy has been placed in your Outbox. Sending the message content to the server failed" Any help in how to resolve would be appreciated

    I went through all the steps to try to resolve getting the message in a box every time i try to send an e-mail. What next ?
    Message is " A copy has been placed in your
                        Outbox. Sending the message content to the server failed."
    Any assistance would be greatly appreciated. My internet works fine as I can send e-mails from my Yahoo account on my MAC no problem.
    Address is fine etc.

    How long has it been going on? I've had my yahoo mess up and if i wait a bit it resolves itself. Yahoo is doing something with their servers and it messes with your mail if your mail happens to be on one of those servers.

  • Problem with Cisco Bars after Database Republish ("Could not find Cisco Unified database on this server")

    OS Version: 2000.4.3a
    OS Service Release: 2000.4.5bSR21
    OS Upgrade: 2000.4.5a
    Bars Version: 4.0.15000
    CUCM Version: 4.2(3)sr4b
    During the upgrade process of our CUCM 4.2(3) to version CUCM 4.2(3)sr4b the database replication between our 2 servers (1x pub, 1x sub) failed. After fixing this via dbhelper tool (everthing´s green and smiling again) service seemed to be ok.
    But now Cisco Bars does not work anymore. The backup process of the publisher fails with "Error=[Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user '(null)'. Reason: Not associated with a trusted SQL-Server connection." So it looks like some kind of database setting for bars  is misconfigured after the republishing process.
    Yesterday I tried to reinstall BARS (now in the newest version 4.0.150000), but the same error message occured. Now I get the message "Could not find Cisco Unified database on this server" when I try to configure the Backup source within BARS.
    Curiously the backup of our second CCM (sub) works as expected (but without CDR and TFTP Data). The "BackAdmin" User exists and is not locked (and wasn´t changed manually at all).
    I am runnig out of ideas... :-(
    Any hint or idea on how to fix this is kindly appreciated
    best regards
    Michael

    Mike,
    I don't have anything definitive here but I am wondering if there is a discrepency between the database names.  In SQL Enterprise Manager, you can go to the Publisher and see what the current database name is.  It will be the one being replicated and will take the form of CCM0300 or CCM0301 or CCM0302.  You should see more than one.  Anyway, take note of the name.
    Then on the Publisher launch regedit and go to HKLM\Software\Cisco Systems, Inc.\DBL\
    Look at the values for DBConnection0 and DBConnection1.
    It will be something like DSN=CiscoCallManager;Server=;DATABASE=;Trusted_Connection=yes
    Does the in the DSN match what you expect?
    Also, going to back to SQL Enterprise Manager, check out the permissions on the database (Right Click->Properties, go to Permissions tab).
    Another thing to check if you think it is permissions related is the AdminUtility.exe (c:\program files\cisco\bin\).  This can be used to resync system account passwords.
    TBH, I am just shooting in the dark here but these are things I would check.
    Regards,
    Bill

  • A copy has been placed in our outbox.  Sending the message content to the server failed

    I go from "The recipient was rejected by the server becasue it does not allow relaying" to "saving email to outbox because content to the server failed" when i try sending email out of AOL.  I tried all the suggested fixes. AOL had me add a server cwmx.com using port 587 and turning off my wifi, that did not work.  I tried adding a new server with stmp.aol.com and adding my username without the @aol.com with no luck.  I have spent hours trying to figure this out, been working with AOL and Apple with no luck. 
    I didn't have problems until i was told to restore my phone to factory settings because of a software issue i was having, it has been almost a week now does anyone have any recommedations to fix this?

    Been going on for any of my AOL accounts for about 2 months.  Started on iphone 4 w. ios5 and continued to ios6 and now iphone 5.  no diff.  Have even trying reinitializing iphone 4 and just setting up one aol account.  no help.  Gone through all the permutations I can think of.  Does not happen for my non-AOL accounts.  Apple blames it on AOL and AOL won't help without getting paid.

Maybe you are looking for