Cisco Telepresence SX and C-Codec series- Presentation onconnect improvement

I found that the new auto-wake on detected presentation source introduced in the TC7 software version is stopping me from improving our meeting rooms.
I would like to move away from having 1 vga cable for Cisco and 1 for direct connection to projector, and instead only have 1 HDMI cable that sends signals to both, using a HDMI splitter.
But that won't work, as this new auto-wake function wakes up the video system from standby even if people are only going to use the projector.
Why am i not just running all presentations through the video systems, you may ask?
Well, a lot of people do not like having a camera turned on them when they are just going to present something, but not use video conferencing.
And adding a expensive crestron system for a simple small meeting room is not an option.
So the suggestion: Give us an option to turn off the auto-wake on presentation source connect.

Thank you for the information. I no longer work at that company where the installation occurred so I can't test it. But this information will be useful for future installations if I run into the issue again.

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I have Cisco TelePresence SX10 and content sharing is not working when I am dialing through the bridge

I have Cisco TelePresence SX10 and content sharing is not working when I am dialing through the bridge, I can share the content if I drag and drop from RMX, but if schedule the call in Resource manager or manually dial in from device the content is not going to other hand, I have tried to turn off encryption as well but still same issue. can you please help me out with this. I am from Lion co and purchased sx 10 recently.
regards
Hemang

Can you please provide us with a little more information on your systems and configuration / topology, such as, what call control are you using (Cisco VCS, CUCM, other?). what type of "Bridge" are you using (is this a Cisco MCU, or Cisco TelePresence Server, or other device?), what versions of the software are on each of the devices, etc. The more information we have about your environment will help us assist you better. But saying that, if all your core equipment isn't Cisco, you may have more luck in the forums for the manufacturer of such equipment (ie Polycom's Support Community).
Wayne
Please remember to rate responses and to mark your question as answered if appropriate.

Ask the Expert: Cisco TelePresence for the Enterprise

Welcome to the Cisco® Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Telepresence® for the enterprise.
Cisco experts Jaret, Fernando, and Fred will be covering all Cisco TelePresence products. Topics include Cisco TelePresence endpoints and TelePresence infrastructure such as the Cisco TelePresence Video Communication Server (VCS), Cisco Expressway Series, Cisco Unified Communication Manager (CallManager), Cisco TelePresence Servers (MSE 8710, on Virtual Machine, etc.), MCU (MSE 8510, etc.), Cisco TelePresence Management Suite (TMS), and all other Cisco TelePresence related devices.
Jaret Osborne is an 8-year Cisco Advanced Services veteran. In his Advanced Services tour, Jaret has covered all aspects of Cisco Unified Communications and TelePresence products, including both enterprise and service provider verticals. Most recently Jaret has been working with global service providers supporting their Cisco TelePresence as a Service offerings while also incubating new cloud services at Cisco.
Fernando Rivas is a Cisco Advanced Services NCE, starting in the Cisco Technical Assistance Center (TAC), 2007, on the Collaboration Technology Team mastering the Cisco Unified Communication technologies and specialized in call control CUCM,VCS) and conferencing (MeetingPlace, Telepresence). In 2011, he joined Cisco Advanced Services as a member of the Cisco Collaboration team and participated in several Cisco TelePresence and video-related technologies deployments. Currently he is a member of the Video Cloud Technology Team, supporting video exchanges in several and architecting new private video cloud solutions for large enterprises. Fernando holds a routing and switching CCIE® certification (22975).
Fred Mollenkopf is a Cisco Advanced Services Network consulting engineer working at Cisco for the last 7 years. Fred has led some of the largest Cisco Unified Communication and Collaboration deployments done for Cisco customers and partners. Over 15 years’ experience in data networking with a specialization in Cisco Unified Communications in 2004. Currently he is a member of the SP Video Advanced Services Team, supporting SP video exchanges and the Cisco Telepresence solutions. Fred maintains an active CCIE® in Voice (17521).
Remember to use the rating system to let Jaret, Fernando, and Fred know if you have received an adequate response.
Because of the volume expected during this event, Jaret, Fred, and Fernando might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video Community, under the sub-community TelePresence, shortly after the event. This event lasts through August 15, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

Tenaro,
Additionally here are the most common login issues. Unfortunately this includes items related to Presence implementation but I commented where we did not use these in our lab setup for CUCM Phone Capabilities only.
Login Issues
Problem:
Jabber Unable to Sign-in Through MRA
Solution
This can be caused by a number of things, a few of which are outlined below.
1. Collaboration Edge SRV record not created and/or port 8443 unreachable
For a jabber client to be able to login successfully using MRA, a specific collaboration edge SRV record must be created and accessible externally. When a jabber client is initially started it will make server DNS SRV queries:
_cisco-uds : this SRV record is used to determine if a CUCM server is available.
_cuplogin : this SRV record is used to determine if an IM&P server is available.
_collab-edge : this SRV record is used to determine if MRA is available.
If the jabber client is started and does not receive an SRV answer for _cisco-uds and _cuplogin, and does receive an answer for _collab-edge then it will use this answer to try to contact the Expressway-E listed in the SRV answer.
The _collab-edge SRV record should point to the FQDN of the Expressway-E using port 8443. If the _collab-edge SRV is not created, or is not externally available, or if it is available, but port 8443 is not reachable, then the jabber client will fail to login.
2.  Unacceptable or No Available Certificate on VCS Expressway
After the jabber client has received an answer for _collab-edge, it will then contact the expressway using TLS over port 8443 to try to retrieve the certificate from the expressway to setup TLS for communication between the jabber client and the expressway.
If the Expressway does not have a valid signed certificate that contains either the FQDN or domain of the Expressway, then this will fail and the jabber client will fail to login.
If this is occurring, the you should use the CSR tool on the Expressway, which will automatically include the FQDN of the expressway as a Subject Alternative Name.
MRA requires secure communication between the Expressway-C and Expressway-E, and between the Expressway-E and external endpoints.
Expressway-C Server Certificate Requirements:
The Chat Node Aliases configured on the IM&P servers. This is required if you are doing XMPP federation. The Expressway-C should automatically include these in the CSR provided that an IM&P server has already been discovered on the Expressway-C.
The names in FQDN format of all Phone Security Profiles in CUCM configured for TLS and used on devices configured for MRA. This allows for secure communication between the CUCM and Expressway-C for the devices using those Phone Security Profiles.
Expressway-E Server Certificate Requirements:
All domains configured for Unified Communications. This includes the domain of the Expressway-E and C, e-mail address domain configured for Jabber, and any presence domains.
The Chat Node Aliases configured on the IM&P servers. This is required if you are doing XMPP federation.
The MRA Deployment guide describes this in greater detail on pages 17-18. (http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-1/Mobile-Remote-Ac...
Note: In our lab for testing Phone Capabilities only, we did not include the Chat Node Aliases in the certificate as we were not using IM&P.
3.  No UDS Servers Found in Edge Config
After the Jabber client successfully establishes a secure connection with the Expressway-E, it will ask for its edge config. This edge config will contain the SRV records for _cuplogin and _cisco-uds. If these SRV records are not returned in the edge config, then the jabber client will not be able to proceed with trying to login.
To fix this, make sure that _cisco-uds and _cuplogin SRV records are created internally and resolvable by the Expressway-C
More information on the DNS SRV records can be found on page 10 of the MRA deployment guide for X8.1.1 (http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-1/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-1-1.pdf)
Note: In our lab for testing Phone Capabilities only, we did not include the DNS SRV for _cuplogin.
4.  The Expressway-C logs will indicate the following error: XCP_JABBERD Detail="Unable to connect to host '%IP%', port 7400:(111) Connection refused"
If Expressway-E NIC is incorrectly configured, this can cause the XCP server to not be updated. If the Expressway-E meets the following criteria, then you will likely have this issue:
Using a single NIC
Advanced Networking Option Key is installed
Use Dual Network Interfaces option is set to “Yes”
To correct this problem, change the “Use Dual Network Interfaces” option to “No”
The reason this is a problem is because the Expressway-E will be listening for the XCP session on the wrong network interface, which will cause the connection to fail/timeout. The Expressway-E listens on TCP port 7400 for the XCP session. You can verify this by using the netstat command from the VCS as root.
Note: We used a Dual Network Interface Expressway for testing but were not using XCP, so this was not applicable to us.
5.  VCE-E Server hostname/domain name does not match what is configured in the _collab-edge SRV.
If the Expressway-E Server hostname/domain name does not match what was received in the _collab-edge SRV answer, the jabber client will not be able to communicate to the Expressway-E. The Jabber client uses the xmppEdgeServer/Address element in the get_edge_config response to establish the XMPP connection to the Expressway-E.
This is an example of what the xmppEdgeServer/Address would look like in the get_edge_config response from the Expressway-E to the Jabber client:
<xmppEdgeServer>
<server>
<address>ott-vcse1.vcx.cisco.com</address>
<tlsPort>5222</tlsPort>
</server>
</xmppEdgeServer>
To avoid this, make sure that the _collab-edge SRV record matches the Expressway-E hostname/domain name. Enhancement CSCuo83458 has been filed for this.
Note: This was one of our issues when we first setup. We adjusted our Expressway-E to insure the below:
System > Administration > System Name this was the FQDN
System > DNS > System Host Name was the host portion of the FQDN
System > DNS > Domain Name was the domain portion of the FQDN
System > Clustering > Cluster Name (FQDN for Provisioning) was the FQDN
6. Unable to log into certain IM&P servers. VCS logs say "No realm found for host cups-example.domain.com, check connect auth configuration"
From the Expressway-E, go to Configuration -> Unified Communications -> IM&P Servers. Open each server and click "Save" again. Not sure exactly why this happens.
Note: This was N/A to our test and can be ignored with Phone Capabilities only.
Thanks
Fred

Cisco Telepresence and Meeting Place Integration with Third Party Call Pros

Dear colleages:
i want to ask if Cisco Telepresence can integrate with 3rd party call processing systems.
as my project has already existing Nortel Communication Server 1000,
which supports:
Operating System: VXWorks and Linux
Network Signaling Protocols: H.323v4, MCDN, SIP, LDAP, QSig, QSS, in band and DPNSS
Trunking Support:
IP:IP Virtual Trunks using IP Peer Networking over H.323 or SIP
Digital: DTI, ISDN-PRI, ISDN-BRI
Analog: Loop and Ground Start CO, FX, WATS, two or four wire E&M, four wire DX, DID, TIE, RAN Paging.
and i want to build Video Converence system over the WAN.
please to tell me if that integration is possible and what is the design components that is required for such project to be handled from A- to Z.
Regards,

I have been told that i need to use SIP protocol API instead of TAPI to have a TRUE VOIP Windows solution.
Could you guys please tell me the difference between SIP API and TAPI?
And could you please suggest a way which API (SPI or TAPI) the OnCast solution is based on (http://www.litescape.com/oncastsoftware.html) - we have to develop something similar.
Thank you for your replies,
Alexey

Recording for Cisco IP Phones and Cisco C90 Codec

Hello
We are looking for a solution that is capable to record both Cisco IP Phones and Cisco Codec C90.
We are using CUCM 9.X for IP Phones and VCS 7.X for Cisco Codecs.
Is their any third party solution available for both the requirements or do i have to go with TCS and any other third party recording solution.
Thanks & Regards
Aniket Patil

My reply may be too late to be of any help to you, but for the benefit of others:
Be sure you understand the different types of PoE out there. The Linksys PoE switch only supports the newer IEEE 802.3af PoE standard.
The 7940, 7960, 7905 and other older Cisco phones only support Cisco pre-standard PoE and thus will not work with the 802.3af Linksys Switch.
To use this switch, you will need to make sure you are using the newer 7070, 7961, 7941 phones with support both pre-standard and 802.3af PoE.
All the best,
John

Cisco TelePresence - more detailed specs and questions

Hello,
I am currently conducting a light research into various video-conferencing systems and would love to know a little more about Cisco TelePresence video-collaboration solutions.
I have read the on-line publications made available by Cisco, but have a few remaining questions.
Following is the list of such questions, should you find yourself being able to answer any of them - please do net hesitate to do so:
Q. What is the frame rate of a 1080p video stream when it is being transmitted at no greater than 5Mbps bandwidth consumption?
Q. What is the maximum possible frame rate for a 1080p video stream?
Q. Given the 5 Mbps bandwidth consumption limits, what is the latency (without taking into account the underlying network latency) to encode and then decode the 1080p video stream at 25 fps?
Q. For the purposes of subjective visual evaluation - are there any downloadable images such as a single frame (1:1 screen-shot) of the 1080p video stream transmitted at 5Mbps and 25FPS?
Q. Security-wise ? what kind of encryption (if any) is being used to encrypt the video streams and how interoperable such encryption systems happen to be? For instance, are the encryption keys communicated in accordance with certain protocol/standard or is the process specific to Cisco products?
Q. Has anyone (formally or otherwise) tried to interoperate Cisco Telepresence with other video-streaming solutions (e.g. Conference-XP, VLC, etc.)? If, so what were the results?
Q. Do Cisco Telepresence systems support multicast traffic (e.g. one source / many recipients idiom).
Kind regards, Leon Zadorin.

also, just have 1 more question:
Q. In case if someone (i.e. a 3rd party software developer) was prepared to integrate their own video-streaming solutions (e.g. VLC, Conference XP, AccessGrid, etc.) with Cisco's Telepresence systems - is / will be there any way to obtain necessary technical documents regarding the functionality of Telepresence systems in order to achieve the desired interoperability?
To start with, such interoperability would be done at the very "basic" level: e.g. being able to see Telepresence's video streams in say VLC or AccessGrid or some other system and then may be being able to transmit video streams from VLC or similar in a format that allows Telepresence system to see the 3rd party content.

Cisco sx80 Layouts and Displays configuration

Hello everyone
I am installing a sx80 cisco telepresence, it has 3 dispays, two connected to HDMi ports and one conneceted to DVI port. I have a question in order to know if we have some way for modify a layout, there are 5 or 6 layouts by default, but Can we modify these ones? Other question is if there is some way for configuring a display for receiving content just when remote site send content and the others two shows selfview, when remote site is not sending, I want that 1 display shows remote site and other two displays continue shows swlfview.
Thanks

You can modify the layout with the use of the TC Console software available here.
We don't actually have an SX80s but I know that the C series with dual display unit out of the box, 1 display is used for Presentation, and the other is used for Remote with Local as a PiP. We dislike this setup however, and have Local on one screen and Remote on the other, then when a Presentation is shown, this appears on the Local display, and the the Local selfview appears as a PiP on the Remote screen. I'm sure something similar could be achieved on the SX80

Any ways to receive calls only from address book on Cisco Telepresence SX20?

I have been receiving numerous unknown calls on my conference call device and I would like to know if there are any ways to block these calls or even possibly only receive calls on the address book.

In the Bug Search, I see this info (it won't let me cut and paste the rest of the page but it's bug search CSCue55239:
Last Modified:
Feb 3,2015
Status:
Fixed
Severity:
2 Severe
Product:
Cisco Telepresence Integrator C Series
Support Cases:
103
When it says "Status: Fixed" and Known Fixed Releases: is a version older than the one we use, does that mean that the problem should be resolved from that firmware version forward? Also wondering if "Fixed" means that we still need to do the workaround to fix the problem on ALL versions of firmware, or just the ones prior to 6.2.0 ? Thanks.
Known Affected Releases:
(1)
5.1.2
Known Fixed Releases:
(1)
6.2.0

Passing args to: Cisco Telepresence Movi.msi

Hi -
I'm working with Movi 4.2 and am using the Cisco Telepresence Movi.msi because I'm creating my own installer.
I'm trying to pass these arguments to it for a silent install:
/quiet DOMAIN=transport-you.com EXTERNALVCS=transport-you.com HIDEADVANCEDLOGIN=1
The Movi_Administrator_Guide_4-2.pdf says I can set these properties but for some reason it's failing when I run it. Here's an example error msg:
The system cannot find the file DOMAIN=transport-you.com.
while executing
"::InstallJammer::actions::$component $this"
Error in action LaunchFile
What am I missing here?

Hi Mattew!
Use the .exe installer file provided in the zip file!
The MSI would be used if you want to build your own software package.
From the admin guide:

Cisco IP 7960 and Cisco Router 2611....

Greetings,
I currently have 2 IP phones and a 2611 series router running 2600-ik902s2-mz.122-15.t5 IOS... Can anyone point me in the right direction on where/or how to start building a mini voice network? Any links, tutorials, info, advice would be greatly appreciated.
Thanks,
Gabe

Hi
The best thing to setup a mini voip network would be to use the ITS solution where your IP phones will register directly with the 2611 router. The 2611 would act as a mini call manager where these ip phones talk to the router through skinny protocol and your outgoing calls can still go out through your FXO or digital port to the PSTN.
I would suggest to review the following doc. It is fairly complete.
http://www.cisco.com/en/US/products/sw/iosswrel/ps1839/products_feature_guide_book09186a008017fd13.html
If you dont have voice mail, you dont have to worry about that. The above URL is for ITS version 2.1. If you want to run the lates ITS version (3.0) you would need 12.2.15ZJ1 IOS on the router and the information can be found at:
http://www.cisco.com/en/US/products/sw/iosswrel/ps5012/products_feature_guide_book09186a00801812e4.html
Hope that helps.

I can use the Cisco TelePresence Server MSE 8710 without VCS or CUCM

Hi all,
We are planning install Cisco TelePresence Server MSE 8710 for our customer.
we haven´t install this equipment, then we need know if is possible install the Cisco TelePresence Server MSE 8710 standalone, like a MCU, without a CUCM or VCS.
Regards,
GSilva

It should be possible to reach the device via ip for sip and h323 without a call control,
but as the TPS does not have an IVR this might not work out for the typical IP dialing target group.
Even if its a bit outdated (seems not to be EOL though), the 8510 MCU can be an option as the stand alone IP support might be better.
If you want to move to the TPS 8710 later you can migrate it later as well, its the same hardware.
It would be interesting to hear how the current deployment and setup looks
like and what benefits you see on deploying it without CUCM or VCS and how your requirements / use case are.
This here seems to be a special case, for new setups I would recommend to use CUCM, Conductor and TPS.

Cisco Nexus 5548UP and FI6248UP compatibility with FC SFP

Cisco Nexus 5548UP and FI 6248UP comes with Unified Ports. What are the SFP types this port can take? 1Gig, 10Gig and 2/4/8FC. Could you please clarify?
Thanks,
Cheriyan

Hi Cheriyan,
Here is te URL to the 6200 series FI data sheet:
http://www.cisco.com/en/US/prod/collateral/ps10265/ps11544/data_sheet_c78-675245.pdf
Check for the table to supported SFPs.
Same for the 5500 switches
http://www.cisco.com/en/US/prod/collateral/switches/ps9441/ps9670/data_sheet_c78-618603.html.
Hope this helps!
./Abhinav

What is the difference between MCU & Cisco TelePresence Server?

Hello Pros,,
I would like an answer for this question "What is the difference between MCU & Cisco TelePresence Server?" to help us find a solution that best fits our requirements .
also I would appreciate it if you refer to a document that directly discusses the difference in a straight-forward manner.
Thanks for taking the time trying to help ,,

Nothing much has changed on the MCU side, it still has the same feature set really. Only things that are notable that have changed is the addition of ClearPath and encryption for SIP calls are the two biggest features in the latest release, don't expect any large features for the MCU as Cisco works to leverage everyone to migrate to the TelePresence Server as most of the MCU product line can be migrated to a TelePresence Server and that is where the most active development is.
Recent MCU changes can be seen in the MCU 4.5 Release Notes.
Recent TelePresence Server changes can be seen in the TPS 4.0 Release Notes and TPS 4.1 Release Notes.
In the most recent TPS 4.1 release, which came out last month, no MCU features were added because they were focusing most if not all the development on scheduling with TMS and Conductor, and to improve the existing TPS features already in place.

Cisco TelePresence Content Server not transcoding

Recently I discovered that the transcoding engine is not responding in my Cisco TelePresence Content Server. I have tried to restart the windows service and the whole machine with no luck. It will record but not create any outputs that are viewable. I do not have maintenance on this so I decided to post here to get some help.

They all appear to be online.

Cisco TelePresence Content Server's server mode is stuck in "Configuration reload, Offline"

My Cisco TelePresence Content Server's server mode is stuck in "Configuration reload, Offline"
I can't dial in or dial out.
I tried to restart Content Service
And I tried to reload the server but I cannot resolve this problem.
Are there people having a idea to resolve it?
Thank you.

Hi,
You can check the content engine logs in E:/Logs to find what exact error you are seeing there. If it is indeed complaining about the checksum verification failing, you need to contact Cisco support to get it. You need to provide the serial number and the LAN 1 mac address in the support ticket.
You can verify the Windows registries to check if it contains the checksum or not. The location of the registry is: HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > TANDBERG > TCS.
Regards,
-Deepti

Cisco Telepresence SX and C-Codec series- Presentation onconnect improvement

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