Cisco TSP 6.1

I'm trying to configure our computers to use the Cisco TSP version 6.1(3.2) and am having little success. The CTI service is running properly, the users are in the right CTI groups and the Allow CTI to control device boxes are checked. The configuration seems to be right on the client side yet when I try to dial from Outlook, I don't see any of the Cisco lines. Any ideas?
Thanks
Jim

Hi
Maybe post up the TSP logs (c:\temp\something).
Do you use LDAP auth?
Aaron

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Can not get the Cisco TSP to show UP - 2003 64bit

Can not get the Cisco TSP to show up on the list of Providers in Phone and Modem Options- Advance tab. Installed ver. 4.1, it seems to install correctly, with no errors but when I restart the server, there is no Cisco TSP001.tsp in the providers list. It works perfectly on my Windows 2003 servers, but will not work on this new Windows 2003 64 bit server. Any tricks to getting this to load?
Thanks
Keith

Hi
There is no 64-bit TSP yet. Whilst 32-bit apps will work OK for the most part on 64-bit via the WoW function, drivers tend to not be so flexible, and that's what TSP is...
You'll have to bother your Cisco accounts folks to get this prioritised, it is upsetting a lot of people...
Aaron
Please rate helpful posts...

Cisco TSP in a Citrix/WTS Multi user environment ?

Does someone know if it works with any version of the Call Manager.
I just read something about the Cisco TSP- driver that can use any application that supports TAPI like Outlook and Navision do.
But I didn?t find anything about the compatibility with citrix or wts...
But when I think about I can imagine that it does not work because it's just one Outlook per server in multiple instances...hm.
Maybe you know an alternative way to initiate calls from the desktop.
thanks in advance
EDIT: SORRY- saw there are already some posts relating this issue.

I had tried this exact thing on a Citrix server. Problem was, there is only one logon instance for the TSP and it pulled up the same extension for all Citrix user on that server. After this, I did try it further. Hopefully you will have better luck than I.

Cisco TSP on Terminal Services

Greetings, we are due to start some development work with a CRM provider to interface it with a Call Manager Express v7.1 deployment.
Part of this will require that i install the Cisco TSP v2.2 onto client machines so that we can establish CTI intergration with CME, however the users currently work on the CRM system via terminal services.
Does anyone know if the TSP is supported on terminal services or have got it working in a production environment?
Regards

Hi Bill,
You are correct. Check out the release notes
http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/8_5/english/release/notes/cupc85.html#wp274793
Virtual Desktop Infrastructure (VDI) Support
Cisco Unified Personal Communicator Release 8.5(4) is supported on the following hosted virtual desktop applications:
•VMware View 4.5
•Citrix XenDesktop 4.0
Note In a virtualized desktop environment, full audio and video capabilities are only available on Cisco Unified Personal Communicator when you are using the desk phone for phone calls. If you are using the phone on your computer, only the voicemail features are supported in a virtualized environment.
HTH,
Christos

*ERROR* Failed m_WaveList- Init(). hr=0x80040154 with Cisco TSP

Cisco TSP 8.6(2.2).
I am trying to install Cisco TSP on a Windows 7 32bit workstation, but I am having issues. We are using a management program called "Connectwise". My boss wants to be able to dial a customer within the "Connectwise" program to log calls. Our other office has a Shortel phone system and Shortel's TSP program works fine. I've installed Cisco TSP, configured CTI ports, configured a CTI routepoint, enabled the user for CTI, and associated the user with the CTI ports/route point. When I try to dial a number within Connectwise, nothing happens. Within the Cisco TSP logs these errors are logged:
16:23:36.418 HDR|05/07/2012 CiscoTSP001.tsp,Error
16:23:36.418 |   CSelsiusTSPWaveList::Init() *ERROR* Failed to get ISelsiusNTWaveCtl interface.
16:23:36.419 |   SelsiusTSP::InitializeComObjects() *ERROR* Failed m_WaveList->Init(). hr=0x80040154
17:02:12.513 |   CSelsiusTSPLink::getMessage() *ERROR* Receive() failed with error 0.
I have tried to use the Windows "Dialer" program to test as well, but receive this error:
One or more telephone device drivers are incompatible with TAPI.DLL. Install an updated version.
I have installed Cisco TSP with both the WAVE driver and the new MEDIA driver. I receive the same error with either driver. I've also tried this on multiple workstations, but get the same error.
Help

I engaged TAC and the engineer pinpointed following error from the CTI Logs:
Login User Id:platju Reason code.:-1932787595
This is the Cisco documentation on this error code:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/8_6_1/constantfieldvalues.html
The engineer suspected LDAP server is not able to authenticate CTI based connections correctly although HTTP based connections (CCMUSER Web Page access) or JTAPI based connections (UCCX) are working fine.
We created an application user in CUCM and the Dialer.exe showed Cisco Line as expected. The engineer did assign all CTI roles (Not only Standard CTI Enabled) except Secure CTI ones. The End User didn't work no matter what we try.
As of now, I've asked the AD team to look at their side or engage Microsoft to debug it at their end. Hopefull that'll resolve the issue.

CUAC - unable to download cisco tsp

Hi All,
I am currently receiving this error trying to install the Cisco Unified Attendant Server (CUACBE_SV_9.0.1.20).
I have created the application user and assigned the appropriate rights, can anyone assist.
Thanks in advance.
Paul

Hi,
Is there any firewall between the CUXAC server and CUCM? Any proxy settings that might prevent access to the call manager from the AC server?
This issue is manily caused by something blocking the communication between the windows server and CUCM. Regards,
Tere.
If you find this post helpful, please rate!

Cisco Jabber for Windows Client SDK

Is there an SDK for Cisco Jabber for Windows client? I could only find the Web SDK. Are there no other SDKs that would let me control features of the Jabber Windows Client?

And in order to avoid TAPI limitation, they say they have started using Jabber which controls all phone functionalities through an Application User connected to the Call Manager.
Assuming they are referring to the normal Jabber for Windows/Mac/iOS/Android applications then this is wrong. Jabber - the client, not the IM&P servers which are part of the CUCM cluster (if you're familiar with Lync consider CUCM+IM&P servers a Front End Pool) - do not use an Application User at all. When a user starts Jabber, assuming SAML SSO is off, they supply an email address. This is used to find the servers via DNS SRV records, or the Mobile and Remote Access Expressway (roughly analogous to a Lync Edge pool) to tunnel through the firewall. After the email address they are prompted for their End User username and password. This is then used to access several APIs on the server, namely the User Data Service to discover what the user has. This would include what the user has configured/available to them. After this is done the Jabber client does one of three things with respect to phone functionality:
If the user has no phone devices provisioned for them - physical or software - it becomes an IM&P client only.
If the user has a software phone phone provisioned, it registers as that using SIP. In this way Jabber is the actual phone. This is called a CSF device for Jabber Windows/OS X.
If the user has a desk phone assigned to their End User account AND administrative policy is to default to desk phone control, it registers to CTI Manager on the CUCM server to control the user's physical phone.
A user can toggle between option two and three, if appropriately provisioned, but cannot have both simultaneously. In other words, Jabber is either controlling a physical phone over CTI or is a phone itself using SIP. The difference is where the audio/video media is sent from/to.
All of this happens using that human's End User credentials.
Now, if you wanted to have a server control the user's phone - either a physical one or Jabber - you would use the TSP as an interface to CTI Manager on the CUCM server and receive real-time events (e.g. the user went off-hook, the phone is ringing with this caller ID, etc.) and issue commands to that phone (e.g. make a call to X). This is done using an Application User account because the server would need to do this for multiple users simultaneously. If you also use the Super Provider concept, the CUCM administrator doesn't have to take the extra step of associating every phone to your Application User manually. Instead, you can simply issue CTI subscriptions to see any/all device activity you want.
This is all assuming you wanted to do the integration server-side to avoid having to update the Cisco TSP application on every user PC (which also limits your WPF application to machines capable of running the TSP) every time the CUCM administrator patches the servers. If you don't care about that, then you can do this all client-side on the user's PC, and have them supply their End User credentials.
Of course, you could also reconsider the Jabber SDK and just embed the make/receive call functionality directly into your application instead.

How to use TSP with CME9.1 + SIP Phones + EM

Hi,
can anyone explain me how to use the following setup:
- Cisco CME 9.1
- IPPhone 8961, 9971, 6921 all connected via SIP
- Extension Mobility
How can i use the Cisco TSP on my Windows 7 PC to dial via Outlook and so on?
Kind regards
Andre Lahl

Hi there,
is TSP on CME 10.0 with 8961 still not supported?
kind regards,
Norbert

CUEAC 9.1.1.10 and CUCM 7.1(5) 64 bit TSP Plugin

Hello,
I have a customer with CUCM 7.1(5) who has purchased CUEAC 9.1.1.10 and wants to run it on Windows Server 2008 R2 (64 bit).
According to the data sheet this should be supported but when I go through the CUEAC server installation process it tries to download the 64 bit TSP plugin from the CUCM server.
This is a problem as CUCM 7.1(5) does not have the 64 bit TSP plugin - it only has the 32 bit version.
The exact message I get is
Error occured while downloading Cisco TSP.
Path: https://10.80.20.12/plugins/CiscoTSPx64.exe
I have obtained the 64 bit TSP from a later CUCM and done a manual installation hoping that the installer would see the TSP is already installed and skip the step but it does not do so.
Can anyone suggest how to resolve this?
I know I could use a 32 bit version of Windows Server or upgrade CUCM but these options are not available.
Thanks

Update
I built a CUCM 9.x server as a virtual machine and integrated CUEAC with that. The 64 bit TSP downloaded and installed ok and I was hoping that I could then reconfigure the TSP CTI manager addresses and the CUEAC CUCM server to point to the version 7.1 CUCM server.
Unfortunately this did not work as I got a message complaining about version incompatibilities between the CUEAC server and CUCM.
I do not think there is any workaround for running CUCM 7.1 with CUEAC on a 64 bit Windows Server.
Luckily for me the customer found an old Windows 2003 32 bit server that they used to run Cisco ACS on. CUEAC installed without a hitch on this server and is running fine.
If anyone manages to get this working I would be interested to know how.
Lesson here is do not believe Cisco data sheets

TSP and Windows X64

I have a CCM in version 4.0 and TSP version was 4.0(0.2203).
I try to install the CISCO TSP in Windows X64 but it is doesn't works.
In the Advanced tab, I can't see any "Cisco IOS Telephony Service provider". All works perfectly in other windows version.
Witch TSP version was compatibly with Windows X64??
Thanks for your help
Regards
Sebastien

As of now TSP is not compatible with Win xp 64 bit because TSP drivers are not yet available.Drivers for all the other versions are available.

Cisco UCM 8.5.1 integrated with ARC server 5.1 for console services-configuration of ARC secondary subscriber

We have a setup wherein we have integrated ARC server for exchange console services to the call manager.In our cluster CTI Manager services are running on two subscribers-one of them is a primary and the other is secondary.Similary , we have ARC server installed on a primary server and a secondary server.ARC Server uses TAPI and CISCO TSP to integrae with the call manager.In the secondary ARC server, when we go to to ARC aConnect admionistration- console connect-Queue location we see the the same queue location numbers as configured in primary ARC server.When we try to change the queue location numbers, it fails to update ,throws up a pop up which says"Queue location cannot be pointed to a routing device.Kindly select a different number".Could you suggest where the conflict might have been occuring and how can we update the queue location numbers in ARC secondary server?Could you also please explain how the CISCO TSP and TAPI function together?

Thanks a lot Brad,
All is working, just a couple of question, i'm also using voice recognition, it works but it doens't has the
play external messages option, is there any specific i have to set or say?
The touchtone command in my classic conversation is not 7 but i have to execute a little procedure following the
menu, somenthing like 0 --> 9 --> 1 ---> 7 ( external message option ) --> 1
Is there any way to change or abbreviate this ?
Thanks again
Michele

TSP bulk installation

Hello,
We just upgraded from ver. 3.3(3) to 4.1(2) of CCM. We need to update our TSP on our user desktops.
Do you know if there is a way to massively install TSP without installing the SoftPhone. We are looking for a web based tool like the SoftPhone toll to allows users to easely install and set TSP (mainly for Call Contact feature) Does such a tool exist ?
Thanks for your replies.
Olivier

Try with Notes directory to pass information to IP Phones through the Cisco TSP.
In the Cisco TAPI solution, the TAPI application and the CiscoTSP are installed on the same machine. The Cisco TAPI application and the CiscoTSP do not directly interface with each other. There is a layer written by Microsoft that sits between the TAPI application and the CiscoTSP. This layer is known as TAPISRV. TAPISRV allows the installation of multiple TSPs on the same machine and it hides that fact from the Cisco TAPI application. The only difference to the TAPI application is that it is now informed that there are more lines that it can control.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guide_chapter09186a008011b3ba.html#xtocid2

I can not get Forward on Failure to work

I have a voicemail server using Cisco TAPI, for redundancy I have set the forward on failure on the Route Points.If I take the VM application down stop the Telephony Service on the VM Server the Route Point does not forward on failure.
Cisco TSP version is 4.0(0.22)
any help would be appreciated
Regards Mark Ravelich

Could you please go through this compatibilty matrix.
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guide09186a00800f1e98.html
And the following release notes
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/

Attendant/Operator Console: Extension Out of Service

We have an issue with the operator console giving an error, regardless of the user or extension, saying that the extension is out of service. We've rebooted the phone, rebooted the server the attendant console runs on and browsed through the settings and can't find anything apparent on why it is doing this. Any suggestions?
Thanks in advance!

The issue I had was with the password in the TSP configuration. Go to the control panel in CUEAC and phone and modems. Next click on the trace file and select all traces. Check call manager to make sure that the CTI port and CTI ports are showing up as unknown. Then back on CUEAC run the CUCM sync. Once this is done go to C:\TEMP and look for the last log with date and timestamp. This log will reveal if you are using an incorrect username or password. That was my issue and why I got the OUT OF SERVICE message when I tried to log into the attendant console. I did uninstall the Cisco wave driver, then removed the Cisco TSP then I restarted the server. Next I reinstalled the TSP and configured the TSP. Last I installed the wave driver. My problem is resolved. I hope you have luck in getting your issue resolved. Good Luck

Click to Call on Outlook 2007 - CM Application Dialling Rules

Hello,
I would like to ask your help for a problem I am facing with outlook 2007 and Click-To-Call.
I created Application Dialling rules on Call Manager to support calls from Click-To-Call. ex: Add prefix 9 for outside calls,
discard digits for corporate numbers, etc.
All these Application Dialling rules working fine with Internet Explorer, Firefox, MS Excel, MS Word but not with Outlook. It seams that the prefix 9 for outside calls is not applied. If I use Call With Edit and add the 9 everything work.
Is there something that i have to do to correct this issue?
Regards,

Hi and thanks for your reply.
This confguration working well with click to dial on Outlook (using Cisco TSP driver).
I am referring to Cisco Click-To-Call Widget (http://www.cisco.com/en/US/products/ps9829/index.html) which uses the web dialer from Call Manager.
In order to use it from Oulook you have to right click on a contact and select "Additional Actions" then Call or Call with Edit.
Did you try it with Outlook?
Regards

Cisco TSP 6.1

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