Cisco UCCX Agent IPPA CDATA POP UP

guys
i am running this setup and need some help:
cucm 9
uccx 9
CAD and CSD on desktop...
now apply agent login on ip phones...but when calls come CADAT not coming up on screen...
how can i get this CDATA pop up when incoming calls have on ip phone?>

i have apply rm user of cucm that is controlling ip phones...but still CDATA pop up is not coming..
what could be case and how can fix it?
any help!

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Hi Eric,
Maybe this is better
Miscellaneous tab options.
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Cisco UCCX Agent IPPA CDATA POP UP

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